Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 379,511 complaints for FORD
Incident date: Oct 10, 2025
I brought this car 2022 Hyundai Sonata with 41k miles on it and only had it for 6 months. It has cut off 3x so far after putting gas in the tank. Always the same thing, oh nothing is wrong. Obviously there is and I see there is a recall on this car however my VIN isn’t coming up as a recall. This has to be fixed.
Incident date: Feb 27, 2026
p1326, rod bearing failure and seizure of motor without warning.
Incident date: Feb 27, 2026
The brakes failed within hours of owning the Certified, WARRANTIED VEHICLE. ALMOST had an accident. Within <5 weeks of owning this warrantied certified vehicle, was stranded on Rine Ridge Indian Reservation and on the highway. Engine jerk so bad feels like I a derby car. Then just stalls. The dont comply with their own 172 point certified inspection. They claim two keys for specified vehicle. The... Read more
Incident date: Mar 24, 2026
The cars Emission Systems and Parking Brake lights come on, and the dealer can not diagnose this issue properly. I have taken it in 4 times, and it continues to happen. I fear the parking brake coming on while driving.
Incident date: Mar 24, 2026
I was driving and all of a sudden a message popped up and said high engine temperature stop safely in the car just shut off immediately. The car would not drive anymore it shut off in traffic with no warning, which could have caused a terrible accident, because something about a heat sensor the car never ran hot the car has never overheated. I've never had any issues The car has always been servic... Read more
FORD
EXPEDITION
(2019) — STEERING
May 1, 2026
Incident date: May 1, 2026
Steering wheel makes clicking noise and becomes difficult when making small adjustments . After holding the steering wheel steady for a few seconds, there is increased resistance when trying to turn from the center position. Once the resistance is overcome, the steering suddenly moves more than expected, which can cause overcorrection. In addition, there is a clicking, light ticking, or binding so... Read more
Incident date: Apr 30, 2026
Backup camera is provides a distorted image more than 80% of the time. This is a known issue for 2018 Ford expeditions but it has not been reported as a problem for 2019’s. I am telling you that it is a problem that I am experiencing it. It is the same as the prior year issue. It affects all Ford SUVs in that era. Fixing it is a temporary solution - it is a known issue that they are frequentl... Read more
Incident date: Apr 29, 2026
Transmission valve body failed while driving on highway.
Incident date: Apr 30, 2026
While idling, the engine shuts off completely and requires the vehicle to be shifted into park and restarted before operation can continue. On multiple occasions, the engine has struggled to restart and cranked for several seconds before turning over. Honda of Tomball in Tomball, TX currently has it. This defect creates a significant safety hazard because the vehicle loses power unexpectedly while... Read more
Incident date: May 1, 2026
The vehicle’s A/C system is experiencing a refrigerant leak due to a known issue with the compressor shaft seal. This issue appears to be associated with the transition to the newer R1234yf refrigerant, after which the shaft seal design was not adequately updated, leading to premature seal failure and refrigerant leakage. This is not an isolated case. Similar A/C compressor shaft seal leaks hav... Read more
Incident date: May 1, 2026
While pulling into a residential parking space at low speed, the vehicle (2023 Ford Escape) suddenly accelerated unexpectedly without additional throttle input. The acceleration was abrupt and forceful, and I was unable to stop the vehicle before it struck the structure in front of the parking space. The incident occurred at very low speed and under normal driving conditions. The driver was apply... Read more
Crash
Incident date: May 1, 2026
While pulling into a residential parking space at low speed, the vehicle (2023 Ford Escape) suddenly accelerated unexpectedly without additional throttle input. The acceleration was abrupt and forceful, and I was unable to stop the vehicle before it struck the structure in front of the parking space. The incident occurred at very low speed and under normal driving conditions. The driver was apply... Read more
Crash
Incident date: Apr 20, 2026
I am reporting a safety issue involving my 2016 Audi Q5. The vehicle previously underwent recall 20Z8/20W9, which addresses fuel pump flange cracking that can cause fuel leaks and fuel vapor odors. Despite this recall repair being marked as completed, I am now experiencing a strong gasoline smell inside the cabin. This appears to be the same condition the recall was intended to fix. When I call... Read more
Incident date: May 1, 2026
Hello, I am not writing about a specific incident, but rather wanted to alert the NHTSA to a potentially dangerous development with Tesla's Full Self-Driving (FSD) technology. In the latest software update being pushed to owners, Tesla now forces drivers to provide feedback if they disengage the FSD system for any reason. This feedback comes in the form of a box on the screen and it cannot be c... Read more
Incident date: May 1, 2026
Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable
Incident date: May 1, 2026
Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable
Incident date: Apr 25, 2026
Engine ceased while driving and shutdown. Towed to dealership. Dealership ran diagnostic test and code P0016 came up. Its 6.2 engine has recall on other years with similar issues
Incident date: Mar 15, 2026
The acceleration lags or stalls after braking to almost a complete stop. The lag is anywhere from 1 to maybe 3 seconds and I’ve almost gotten into multiple accidents as the vehicle has stopped in the middle of a lane or intersection when I’m trying to turn. The Honda dealership says they have been able to duplicate the issue, but said they don’t have a fix for the problem.
FORD
BRONCO SPORT
(2021) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Apr 30, 2026
I purchased this vehicle from McGrath Kia in [XXX] . The fuel line recall kept me from picking up the car the day of purchase as was indented and stated. This was deception because they knew about the recall even know they waited for me to sign the contract before telling me. This was verified by another sales person at Kia. The current problem is electrical with the 12 volt battery discharging to... Read more
FORD
BRONCO SPORT
(2021) — UNKNOWN OR OTHER
May 1, 2026
Incident date: Apr 30, 2026
In January of 2026, I took my 2021 Ford bronco sport Outer Banks to the dealership because my car had a wrench light come on and it went into limp mode. Supposedly it was fixed and now it is April 2026 and my car went into limp mode again, it would not shift in the park and would not start and now the dealership is telling me that there’s transmission issues but from what I’ve read, there is c... Read more
Incident date: Oct 28, 2024
The torque converter has been going since before I bought this vehicle. When the RPMs are between one and two, the entire vehicle starts shaking and there is no acceleration. This is a huge safety concern, especially with traffic.
Incident date: Nov 27, 2025
Two nights ago I was at Domino’s Pizza. I put my car in reverse and the car died and the steering wheel locked up like the power steering was giving out I was able to start the car again, but still with no power steering assist and drove the car home about a mile away, but every time I slowed down or came to a stop sign or a stoplight, the car would die, and the battery light would flash on the ... Read more
Incident date: May 1, 2026
The contact owns a 2025 Kia Carnival. The contact stated that while driving in warm weather, heat from the exhaust pipe could be felt inside the cabin of the vehicle. As a result, the second row floor would become hot and cause discomfort to occupants seated in the second row. Upon investigation, the contact discovered TSB(Technical Service Bulletin) PI2501, which accurately described the failure ... Read more
Incident date: Mar 1, 2026
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would sometimes appear blank and other times the image would flicker. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not y... Read more
Incident date: Mar 1, 2026
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted image, causing a rear visibility safety hazard for the driver. The vehicle was taken to the local dealer who informed the contact that the VIN was included in the NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the recall remedy was not yet available. Additiona... Read more
Incident date: May 1, 2026
Vehicle: 2010 Land Rover Range Rover Sport VIN: [XXX] Issue: A safety recall repair previously performed on my vehicle has failed, recreating the original safety hazard the recall was intended to fix. Details: My vehicle was subject to a recall involving [rear spoiler detachment risk]. The recall repair was “performed “ without proof by Land Rover of Cincinnati in Aug 2023. As of April 202... Read more
Incident date: Apr 15, 2026
Following up on case/tracking number 11734334 with further evidence that my VIN should be included in recall 15V-800. The auto shop investigated why my brake booster failed and it was specifically because of engine oil leaking onto the brake booster.
Incident date: Apr 15, 2026
On April 15, 2026, I brought my 2018 Ford Edge SEL to an authorized Ford dealership with a loud rattling noise at startup and an illuminated check engine light. Ford Motor Company had previously sent me two written notices (September 2022 and June 2023) identifying a known cracked flexplate defect on my vehicle under Customer Satisfaction Program 22N12, describing these exact symptoms. The defect ... Read more
Incident date: Apr 15, 2026
On April 15, 2026, I brought my 2018 Ford Edge SEL to an authorized Ford dealership with a loud rattling noise at startup and an illuminated check engine light. Ford Motor Company had previously sent me two written notices (September 2022 and June 2023) identifying a known cracked flexplate defect on my vehicle under Customer Satisfaction Program 22N12, describing these exact symptoms. The defect ... Read more
Incident date: May 1, 2026
I am reporting a serious safety issue involving my 2018 Ram 2500 equipped with a Cummins 6.7 diesel engine. The vehicle is experiencing dangerous and intermittent brake failure. Symptoms include: * Brake pedal dropping to the floor during sudden braking * Temporary improvement when pumping the brakes * Vehicle pulling to one side under braking This condition creates a high risk of collision and... Read more
Incident date: May 1, 2026
Driving at 65 mph without warning car adaptive steering and airbag light comes on. Found there is a clock spring failure. There clockspring failures reported in 2020s. Ford haven’t achieved function of clocksprings
Incident date: May 1, 2026
Driving at 65 mph without warning car adaptive steering and airbag light comes on. Found there is a clock spring failure. There clockspring failures reported in 2020s. Ford haven’t achieved function of clocksprings
Incident date: May 1, 2026
Driving at 65 mph without warning car adaptive steering and airbag light comes on. Found there is a clock spring failure. There clockspring failures reported in 2020s. Ford haven’t achieved function of clocksprings
Incident date: Jun 1, 2022
Odometer Fraud. The contact purchased a 2012 Honda Odyssey. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. The vehicle mileage was 117,000 at the time of purchase; however, the title listed the mileage at 14,580. The Department of Motor Vehicle reported that the actual mileage as 214,000.
Incident date: Dec 1, 2025
The contact's husband owns a 2025 Jeep Compass. The contact stated that while driving at undisclosed speeds, the vehicle came to an abrupt stop on several occasions. The ABS and several other unknown warning lights were illuminated. The vehicle was taken to a dealer; however, the failure could not be diagnosed, but an unknown recall repair was performed; however, the failure recurred while driving... Read more
Incident date: May 1, 2026
The vehicle system keeps throwing code TT04 for a failed over-the-air update. The tech specialist indicated there is no current fix for the issue other than restarting the OTA system, disabling the auto-update function, and not checking for updates. This issue has been going on for over a year. I would like to bring attention to this annoying problem that other customers are experiencing as well.
Incident date: Apr 9, 2026
It appears that both driver's and passenger's inertia locking mechanism are defective. They do not lock keeping driver and passenger from going forward into dashboard. I had to make sudden stop the other day, and wife (passenger) went flying into the dashboard and hit her head. After assuming the seat belts auto locked when in use, we were surprised. Since then we pull the seat belts all the way o... Read more
Incident date: May 1, 2026
The contact owns a 2018 Dodge Journey. The contact stated while reversing, the rearview camera occasionally displayed a brief intermittent image, an inverted image, or the camera was inoperable. No warning lights were illuminated. The failure had occurred on several occasions. The contact related the failure to NHTSA Campaign Number: 18V398000 (Back Over Prevention); however, the VIN was not inclu... Read more
Incident date: May 1, 2026
pre-collision assist does not give audible, alert or brake did over 50 high risk test with people, automobiles and boxes at high speeds Test drove another F350 at the Dealer lot with the same problem I believe this is a module build issue with the Software [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 1, 2026
pre-collision assist does not give audible, alert or brake did over 50 high risk test with people, automobiles and boxes at high speeds Test drove another F350 at the Dealer lot with the same problem I believe this is a module build issue with the Software [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 30, 2026
PKSB malfunction, LTA system malfunction, SRS system malfunction, Per-Collision system malfunction, Headlight system malfunction and Front camera unavailable.
Incident date: Mar 30, 2026
I am submitting a formal complaint regarding a safety-related issue with my 2025 Ford F-150, 5.0, that began immediately following recent recall service on the brake booster system. Since the recall work was completed, the ABS system has been producing a loud electrical rattling or grinding noise during vehicle takeoff. This noise is consistent and occurs at low speeds when accelerating from a st... Read more
Incident date: Apr 29, 2026
The contact owns a 2012 Kia Sedona. The contact stated that the engine was damaged while being repaired under NHTSA Campaign Number: 20V101000 (Fuel System, Gasoline). The contact stated that while the dealer was replacing the fuel rail as per the recall remedy, pressure built up, causing a valve cover leak, which damaged the oil pressure sensor. The dealer replaced the valve cover gasket and the ... Read more
Incident date: Dec 31, 2025
This is the 2nd time the transmission has went on this vehicle. First time was 12/2022 when my son was on his way home from [XXX] to [XXX] from school. Towed to Ford in MA. Ford stated there was a recall on the TCM. Vin did not fall under the recall. Thank god we had Mechanical breakdown with Geico. Had transmission repaired. April 29, 2026, car will not go in reverse or forward once again!... Read more
Incident date: Oct 3, 2022
The contact owns a 2025 Honda Odyssey. The contact stated that while driving approximately 20 MPH, the vehicle inadvertently shut off in the middle of the road. There was no warning light illuminated. The vehicle was immediately restarted and driven to the residence. Additionally, while at a complete stop at a red traffic light, the engine Auto START/STOP system failed to restart the vehicle after... Read more
Incident date: May 1, 2026
I purchased my truck brand new in July 2022 from Auto Saver Ford in New York. Roughly between 5000 and 10,000 miles at a certain speed the 10 R 80 transmission in my truck would unexpectedly violently slam into a lower gear, causing my truck immediately go to a slower speed, and that I was not ready for. I brought it back multiple times to the dealership under warranty. They told me they fixed the... Read more
Incident date: May 1, 2026
The rear axle snapped and rear tire separated and rolled behind vehicle on the expressway causing the potential for injury/fatalities to our driver and surrounding passenger vehicles by recall 24S05. At no point did we receive communication from Ford that the vehicle should not be operated. We scheduled the recall repairs for next week, 5/4/26 however this morning, 5/1/26 the rear axle snapped a... Read more
Incident date: Mar 26, 2026
The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The contact had not experienced ... Read more
Incident date: May 1, 2026
The contact owns a 2025 Kia Telluride. The contact stated that while driving at slower speeds, the vehicle lost motive power. The message "Place Vehicle in Park - Press Brake to Restart" was displayed. The vehicle was taken to a local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mile... Read more
Incident date: May 1, 2026
The contact owns a 2018 Honda Civic. The contact stated that while driving at various speeds and making a left or right turn, the steering wheel was sticking. No warning lights were illuminated. The contact related the failure to NHTSA Campaign Number: 18V663000 (Steering). The vehicle was taken to the local dealer and test-driven. The dealer informed the contact that the steering wheel was pullin... Read more