Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Aug 4, 2026

The vehicle’s driver‑assist and collision‑avoidance systems began failing simultaneously. Multiple warnings appear on the dashboard every time the vehicle is started, and the cruise control system has stopped functioning entirely. Adaptive Cruise Control cannot be disabled, preventing the use of standard cruise control. Collision Mitigation System Problem Adaptive Cruise Control Problem (A... Read more

Incident date: Aug 5, 2026

Faulty Clockspring Diagnosed by independent dealer. The occupant restraint system came on my dash about a 2 weeks ago without any warning. The clockspring controls the airbags and puts me and my family at risk for injury.The code reads: Driver Airbag Squib 2 circuit open

Incident date: Aug 5, 2026

The vehicle experienced repeated braking system failures that caused the front brakes to lock up while driving, overheat, and begin smoking. The front brake calipers, rotors, and pads were replaced multiple times,not lasting more than 3weeks before failing again. the problem continued to occur. The brake booster brake line and brake fluid were also replaced while attempting to diagnose the probl... Read more

Incident date: Jul 25, 2026

Having two issues major issues that’s causing me a $10,000 bill. The timing cover is leaking and there is a coolant bypass hose that is leaking. I have spend a lot of maintenance on this truck on maintaining it to have to remove the engine. As for the forward collision warning ive had it go off multiple times witout a vehicle there. While in cruise control ive had it unexpectedly break on me whe... Read more

Incident date: Aug 3, 2026

I purchased a 2026 Chevrolet 1500 Duramax Deisel truck. At 9500 miles the truck started making popping and loud grinding noises and would shake while driving it. I barely made it to the dealership on August 6th 2026 I took it to Group 1 Chevrolet where I bought it in Houston,Texas and on August 8th was told that they need to replace the engine and do not have an estimated time for repair.

Incident date: Aug 5, 2026

My 2022 GMC Terrain left me on the side of the road today with a fuel pump module failure. After having it towed to the dealership I began looking to see if this is a known problem. I see that there was a recall for the 2022 GMC Terrain, but my VIN is not listed on that recall. MY FUEL PUMP MODULE FAILED! I think that my VIN was left off of recall list. GMC should pay to repair this!

Incident date: Aug 5, 2026

Liftgate Latch Assembly Failure: The vehicle experienced an internal electrical short circuit and hardware failure within the power liftgate latch assembly. This defective latch caused a severe parasitic 12V battery drain that repeatedly rendered the vehicle completely dead, leaving it unexpectedly stranded. The hardware failure also triggered a software error loop that locked the power liftgate i... Read more

Incident date: Aug 5, 2026

Incident date: Aug 7, 2026

My 2025 Hyundai Tucson required the front brake rotors to be resurfaced at approximately 12,200 miles. The Hyundai dealership diagnosed the rotors as overheated and warped, despite the brake pads being in good condition. The repair occurred before Hyundai issued Recall 302 (NHTSA Recall 26V-316). Hyundai Recall 302 identifies a defect in the Forward Collision-Avoidance (FCA) system’s front-came... Read more

Incident date: Aug 8, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The front seat assemblies in my 2026 Toyota Camry XSE have developed an abnormal creaking/popping movement and noise during normal use. The issue appears to involve the seat structure, frame, mounting mechanism, or related components underneath the front seats. The vehicle and affected seat componen... Read more

Incident date: Jun 1, 2026

While in reverse of my vehicle, the back-up camera display either goes completely black, displays an error message or glitches turning itself on/off at random. Referencing recall “25v695“ this recall has been on notice with no follow up since I received the notification letter on October 2025. This is a very high safety risk when in reverse potentially causing a crash with other vehicles, st... Read more

Incident date: Aug 8, 2026

I am reporting a serious safety incident involving my 2024 Chevrolet Traverse RS AWD, with approximately 34,378 miles. On or about [XXX], while the vehicle was being driven near Sarasota Florida at approximately 25 mph, it suddenly lost propulsion and all electrical power. The instrument panel, displays and vehicle electrical systems went completely dark. The vehicle was completely dead and would... Read more

Incident date: Jun 8, 2026

I am reporting a serious safety incident involving my 2024 Nissan Rogue, which caught fire after a history of shuddering, hesitation, and problems during acceleration. Prior to the fire, I brought the vehicle to a Nissan dealership multiple times because it had a recall and was shuddering during acceleration and at times felt as though it might stall. During these visits, the dealership performed ... Read more

Fire

Incident date: Nov 8, 2025

I was driving up a hill and my car stalled. Contacted Kia of Bowie for assistance had a diagnostic asked for a goodwill repair because of this being a safety issue with my car stalling while driving up a hill life threating situation and they have denied the goodwill repair the service tech is saying because I didnt get my car serviced there and they have no records I informed them that I have and... Read more

Incident date: Jul 14, 2026

While driving normally, I was in the middle of a busy highway/intersection when the vehicle suddenly lost power and came to a complete stop. The vehicle shut itself off without warning, leaving the Corvette disabled in the roadway and causing a complete blockage of the road/intersection. Traffic was actively traveling around me, creating a serious safety hazard and putting both myself and other mo... Read more

Incident date: Feb 9, 2026

The FSD failed when it back into garage; the back of passenger side of the car hit the wall of garage. There is no warning before. Beacuse the distance for parking into the garage is small, there is no time to take over the FSD to avoid it happen. It happen around 23:35 on August 07, 2026. We reported as a safety incident to Tesla an hour ago. We updated the the software on August 02, 2026. The c... Read more

Crash

Incident date: Aug 7, 2026

I was in the car. I had put on my seat belt and reached back to plug in my phone to charge. Before I turned back the phone accelerated forward and crashed into two cars in the parking lot.

Crash

Incident date: Aug 7, 2026

I was in the car. I had put on my seat belt and reached back to plug in my phone to charge. Before I turned back the phone accelerated forward and crashed into two cars in the parking lot.

Crash

Incident date: Aug 7, 2026

I was in the car. I had put on my seat belt and reached back to plug in my phone to charge. Before I turned back the phone accelerated forward and crashed into two cars in the parking lot.

Crash

Incident date: Jun 30, 2026

While driving my vehicle, I have noticed a significant decrease in power and a corresponding slowdown, particularly in traffic conditions. This has resulted in a near-miss collision with another vehicle in the rear. Furthermore, attempting to accelerate the vehicle has proven futile. ps. The dealer where I brought the vehicle is kinda giving me a hard time & I fear for my family safety. honestly... Read more

Incident date: Aug 6, 2026

Vehicles turns off when the brake is pressed and does not turn back on. The van has to be put into park and the start button has to be hit 2-3 times before it will restart. This has happened 3 distinctive times where it was difficult to restart. We try to disable the start/stop system each time we drive. It has left us stranded at traffic lights for up to 20 seconds trying to restart the van, impe... Read more

Incident date: Jul 29, 2026

The person driving this car was driving aggressively and was following me.

Incident date: Aug 7, 2026

Safety Issue. The raised cruise control speed set button on the steering wheel is prone to being touched when rotating the steering wheel while making sharp turns when driving through parking lots at low speed. If the distance cruise was previously set at say 45 mph the last time it was used, and the set button is very briefly hit upward when rotating the wheel through your hands to the left, it c... Read more

Incident date: Dec 1, 2020

The vehicle veers towards the right, even though a wheel alignment was completed on 7/1/26. On 7/28/26 when driving the vehicle, it wouldn’t accelerate properly, it felt sluggish and although the gas pedal was depressed it was struggling to pick up speed. As the vehicle was attempting to shift between 2nd and 3rd gears the car jolted forward and the traction control and collision lights came on.... Read more

Incident date: Dec 1, 2020

My 2026 Cadillac Vistiq is covered by NHTSA Recall 26V394 (GM N262555780), concerning a third-row power-folding seatback that may fail to auto-reverse when it strikes an obstruction, risking entrapment of smaller occupants, particularly children. Component: the third-row power-fold seatback module and its power harness. Available for inspection on request. On [DATE], an authorized Cadillac deale... Read more

Incident date: Dec 1, 2020

The contact owns a 2015 Ford F-150. The contact stated that while driving 60 MPH, the transmission unexpectedly downshifted to a lower gear, causing the vehicle to abruptly decelerate. The contact associated the failure with NHTSA Campaign Number: 26V237000 (Power Train); however, the VIN was not associated with the recall. The dealer was contacted and offered a software update as the repair. The ... Read more

Incident date: Jun 18, 2025

While I was driving to drop my kids to school My Chrysler Pacifica PHEV dashboard chimed, the check engine light made an appearance, and the screen in my gauge cluster showed a large warning message. “Stop Safely, Vehicle Will Shut Off Soon.” I kept my foot in it and guided the Pacifica Hybrid through the off-ramp and into the rest stop’s parking lot And turned off the ignition and engine fo... Read more

Incident date: Aug 7, 2026

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was shaking erratically, and the vehicle stopped independently. No warning lights were illuminated. The vehicle was turned off. The contact stated that while attempting to start the vehicle, the vehicle restarted; however, the failure was persistent. The vehicle was taken to Auto Zone, wh... Read more

Incident date: Aug 3, 2026

In May 2026 while driving home from her job in downtown St. Louis, my daughter was driving my equinox. While traveling on the highway at the speed limit of 55 miles an hour her brakes failed and she came within a few feet of rear ending a full gas tanker truck. She was able to maneuver to the shoulder of the highway and avoid an accident. After a few moments of the engine, idling the engine comple... Read more

Incident date: Jul 24, 2026

Backup camera does not work properly. Sometimes it’s showing objects behind me backwards (safety concern) like it’s showing I’m on the opposite side of where I’m trying to park/back up and sometimes it doesn’t work at all (flickering screen/black/gives notification to contact dealer). I have taken it to our local dealer for an approved inspection that it does not work & was told there’... Read more

Incident date: Jul 1, 2026

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the transmission was shifting roughly. The ... Read more

Incident date: Jul 1, 2026

The auto idle engine system was on. I came to complete stop at a stoplight, the engine turned off. Then when I released my foot off the break, the car shut down and flashed a bunch of lights. The engine then shifts itself to neutral and then park. I have to press the start button several times to get the engine to turn on again. This has happened numerous times to myself and family members driving... Read more

Incident date: Jul 27, 2026

I a (CPO) certified pre owned car other MBZ dealers found code (B1A4F13) and rodent damage and fece on engine odor smell from air conditioning and House of imports Mercedes Benz refused to repair and clean engine repair

Incident date: Jul 23, 2026

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving on a ramp at 40-45 MPH, there was an abnormally loud grinding sound coming from underneath the vehicle, and the vehicle lost drive power. No warning light was illuminated. T... Read more

Incident date: Aug 6, 2026

The vehicle experienced a sudden, catastrophic loss of motive power while driving in active traffic due to a severe hybrid powertrain malfunction. Immediately prior to the failure, the dashboard displayed a critical warning message: "Stop Safely – Vehicle will shut off soon." The vehicle then lost all propulsion, leaving it completely disabled and forcing an emergency maneuver to the shoulder. ... Read more

Incident date: Jul 24, 2026

XXX, I parked my Edge car around 11am. I always put the car into park mode before turning off vehicle! The road was flat, good weather and had no previous issues/warnings. I went into building. My gray Ford Edge 2020 ST with 105,000. miles is a wonderful vehicle! I came out of appointment about an hour later and my Edge had rolled backwards 6 to 8 feet! It almost hit another vehicle, parked behind... Read more

Incident date: May 12, 2026

My 2023 Nissan Rogue SL FWD began exhibiting a jerking/kicking sensation from the transmission starting in approximately June 2026. Initially, the vehicle moved smoothly on level surfaces, but whenever I had to apply the accelerator pedal from a stop to start moving, a distinct kick or jerk would occur. I did not initially consider this a serious issue. In July 2026, an engine repair was performed... Read more

Incident date: Jun 19, 2026

Paint De lamination on Snow White Pearl due to manufacturing defect Date listed was the date it started to peel. Started peeling around the window first. Then it continued on the front hood.

Incident date: Apr 8, 2026

The transmission is actively slipping and dropping out of gear while driving causing unexpected loss of acceleration on public roads. This represents an extreme road safety hazard. The manufacture was notified but refused to offer assistance or grace coverage immediately following a Premium CARE factory contract expiration.

Incident date: Aug 5, 2026

The contact owns a 2023 Ford Bronco Sport. The contact stated that while driving at various speeds, the vehicle pulled to the right with the tire pressure warning light illuminated. The driver was forced to steer the vehicle to the left to center the vehicle. The vehicle had been taken to two separate dealers where a total of four-wheel alignments were performed on the vehicle. However, after the ... Read more

Crash 1 injured

Incident date: Aug 4, 2026

2027 CHEVROLET BOLT – SUDDEN FORWARD LURCH / PROPULSION EVENT WITH MULTIPLE COMMUNICATION FAULT CODES While driving my new 2027 Chevrolet Bolt, I was stopped at a traffic light. When the light changed, I applied the accelerator gently to move forward. The vehicle suddenly produced a loud bang or clunk and lurched sharply forward. All of the yellow instrument panel lights flashed on for a few sec... Read more

Incident date: Aug 7, 2026

The contact owns a 2015 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, there was an odor of rotten eggs inside the vehicle. The odor was discovered to be Hydrogen Sulfide that was entering the cabin of the vehicle from the overcharged batteries. No warning lights were illuminated. The dealer was contacted, and the vehicle was diagnosed with PCM failure. That con... Read more

Incident date: Jul 28, 2026

I am writing to formally express my serious concern and disappointment regarding my Kia Carnival Hybrid. Shortly after purchasing the vehicle, with only approximately 6,000 miles on the odometer, the vehicle suddenly stopped operating while I was driving on the freeway. This created a dangerous situation for my family and other motorists. The vehicle had to be towed to an authorized Kia dealershi... Read more

Incident date: Aug 5, 2026

Incident date: Aug 7, 2026

Our 2018 Ford F-350 Super Duty diesel with the 6.7L Power Stroke engine has a well-known, massive fuel system concern involving the Bosch CP4 high-pressure fuel pump. This pump failed and it sheds metal shavings throughout the entire fuel system. Repair cost $13k. Per other consumer and google results: The CP4 Fuel Pump Issue. The Defect: The Bosch CP4 pump is designed for European diesel fuel, w... Read more

Incident date: Aug 2, 2026

On XXX my son picked up his 2018 Kia Stinger (VIN [XXX]) from Ken Garff Honda Riverdale, UT after a routine oil change, filter change, and tire rotation (RO# 5026743). About 3 hours later, while driving on [XXX] near [XXX], he noticed a burning smell, then saw smoke coming from the front of the vehicle, followed by flames from the engine compartment. He pulled over and exited safely before the veh... Read more

Incident date: Aug 2, 2026

The driver's-side front headlight assembly (a sealed LED unit) failed. The vehicle is available for inspection upon request. It started with moisture intrusion; I took it to the Dealer. They said I had to replace it out of pocket. I explained this was an apparent manufacturer failure. Since I got the car back, it flickered until it went out, and the dashboard displays a Headlight Failure error. Th... Read more

Incident date: Jul 31, 2026

This vehicle has two open safety recalls that the manufacturer has been unable to repair. Recall 25V607000 (manufacturer campaign 283, seat belt buckles, front row and second row outer) was issued in September 2025. The dealer has attempted the repair since March 2026 and cannot complete it because the buckle assembly is on back order. On a June 2026 repair order the dealer listed the part as "Unr... Read more

Incident date: Jul 27, 2026

My 2009 Kia Sedona is under Safety Recall SC133 (NHSTA 16V-387) for front lower control arms that can corrode and break. The dealership has had the vehicle at ANDY MOHR KIA in [XXX] for two weeks and states the frame is too heavily rusted to safely mount the new control arms. They will not perfom the recall repair. The vehicle is currently undriveable due to the structural condition related to the... Read more

Incident date: Jul 26, 2026

'Hood Open' Warning on Dash: message on the instrument cluster, even when the hood is securely closed. Alarm Randomly Triggering: A faulty hood latch switch can also trick the vehicle's security system into thinking the hood is being opened, causing the alarm to go off unexpectedly, often in the middle of the night. Hood Wobbles or Flutters at Speed: If one or both latches are not fully engaged, a... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog