Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 384,293 complaints for FORD

Incident date: May 13, 2026

The contact owns a 2019 Jaguar F-Pace. The contact stated that while driving at an undisclosed speed, the message that the engine was overheating was displayed and the engine started overheating. The vehicle was pulled over to the shoulder of the roadway. The contact allowed the engine to cool down. The vehicle was taken to the dealer and was diagnosed with a coolant out pipe failure. The contact ... Read more

Incident date: Aug 12, 2026

Turned from [XXX] into my street, about 9 houses down, i could not brake or turn steering wheel. Ended up hitting 2 cars, the problem was that the air bags did not deploy and the seat belt did not lock. truck was totalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Crash

Incident date: Aug 11, 2026

While driving my 2026 Toyota Camry LE Hybrid at approximately 10 mph in a parking lot, the vehicle accelerated on its own without any input from me. I applied hard braking to bring the vehicle under control. No collision occurred. The specific component or system that failed is UNKNOWN — I suspect the speed control, powertrain, or electrical throttle system, but this has not yet been diagnosed. ... Read more

Incident date: Jul 17, 2026

The contact owns a 2013 Dodge Journey. The contact stated that on several occasions while driving at various speeds, the air bag and ABS warning lights illuminated, and the cruise control feature became inoperable. The contact received notifications for Manufacturer Recalls: R61 and T47; and the vehicle was taken to a dealer where the air bag wiring harness and the ABS module water ingress were re... Read more

Incident date: Mar 5, 2026

The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle lunged forward. In addition, the vehicle almost stalled. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicat... Read more

Incident date: Jul 25, 2026

Was low on oil and check oil light don't go on have to put oil very 2 week because it get low and I don't have no oil leak at all I found out because the motor start shaking and making noise tow it home and mechanical came to check it out and didn't have oil he say I was lurking I was not in the highway because it could lock the mortar and cause a accident

Incident date: May 20, 2026

At around 27K miles the two front CV axles began to fail. I brought it to the Ford dealership and they confirmed that both needed to be replaced. It was a $1600 repair. There have been a lot of complaints from Ford Maverick owners who have had CV axle failures at very low miles on their vehicles. These parts typically last 100K to 150K miles and it's not unusual for them to last the lifetime o... Read more

Incident date: Aug 9, 2026

Daytime Running Light failure in headlight assembly. Second time it occurred. Had the first headlight assembly replaced while under warranty. I am now outside of the warranty mileage and the other side's headlight DRL has failed.

Incident date: Aug 10, 2026

My service airbag light continues to come on when driving. I was told there was a recall on the airbags a few years ago, but my VIN number was not included in that recall. I purchased this car from Carmax in 2018. I was told there were no recalls on my car at time of purchase and it was not having a problem at that time. I’m not sure the exact date the problem started occurring, but I did call C... Read more

Incident date: Aug 11, 2026

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle was running rough and the vehicle lost automotive power. The check engine warning light was illuminated. Additionally, the transmission made an abnormal sound while starting the vehicle and while driving, and the torque converter was shuddering. The contact and his father di... Read more

Incident date: Aug 11, 2026

The contact owns a 2026 GMC Sierra 1500. The contact stated that while driving 45 MPH and depressing the accelerator pedal, the vehicle slowed down unexpectedly. The vehicle then lost power while stopped at a traffic light. No warning light was illuminated. The vehicle was turned off and restarted, and the vehicle operated as intended. The vehicle was taken to the dealer, where it was diagnosed an... Read more

Incident date: Jul 1, 2026

The entire dashboard goes blank. No radio, no camera's no telepone connection etc.. 2024 Nissan Rogue SL. After driving a few miles the dashboard info center turns back on. This has happened at least 3 times. I was curious because 655K Camrys are being recalled for the same problem. Most likely the same software is used in both automobiles.

Incident date: Jun 14, 2026

Camera failed after 65,000 miles and is a known problem out there with thousands of these requiring a $2000 dealer replacement.

Incident date: Aug 12, 2026

The 1.5L EcoBoost motor has coolant intrusion problem on cylinder 3. The 1.5L EcoBoost motor sputters while driving causing the engine to be sluggish and not get up to speed when turning and might cause an accident on the highway due to the motor failing due to coolant intrusion design flaw in Ford Motor. Yes, Ford dealership confirmed the coolant intrusion problem on cylinder 3 and check engin... Read more

Incident date: Jul 30, 2026

Lane Departure Avoidance is jerking the vehicle aggressively back into the lane and is creating a serious safety concern. I have already scheduled maintenance with Tesla regarding this issue, but I was told that there was nothing they could do about it. The issue occurs when driving in a lane and needing to move over quickly or make an immediate lane adjustment. If the turn signal is not activate... Read more

Incident date: Aug 6, 2026

Vehicle was serviced to remediate Recall 271- backup camera replacement in January, 2025. In June 2026, vehicle is exhibiting the same issue. Rear camera is non functional in the following ways: 1. Vehicle is shifted to reverse, backup camera does not function; 2. Vehicle is in park backup camera button is pressed, backup camera does not function.

Incident date: Aug 12, 2002

Spontaneous deployment of passengers headrest . A safety system defect causing passengers concerned discomfort ! Plastic mechanism failure CANNOT be repaired. Headrest must be replaced by Jeep covered regarding the safety & security of their customers. Headrest deployed problem encountered has been reported in many Jeeps. FCA US LLC due to safety should correct the problem , at no charge , even if... Read more

Incident date: Aug 12, 2002

When in electric mode - and this happens at all different battery percentages - it will drive normally for a bit and I've watched the screen and seen the KW go up and down normally for electric and it seems perhaps once the battery has heated up (my assumption) it throttles electric power at 46 or 48KW, and then does not accelerate anymore and instead will lose power/speed (which is dangerous in t... Read more

Incident date: Aug 11, 2026

I have gotten 7 recall letters from them and also 3 phone calls and have tried numerous times to take the car in to get fixed but everytime im told by Beverly Hills Cadilac that they dont have the part yet.

Incident date: Jun 4, 2026

At vehicle mileage 11,308 with original tires and traveling at highway speed of approximately 70 miles per hour on an interstate highway, the right rear tire suffered a catastrophic, sudden blowout. The loss of control placed the vehicle and its occupants in immediate danger of collision with surrounding highway traffic. The vehicle was towed to Mercedes-Benz of Hilton Head where both rear tires w... Read more

Incident date: Aug 8, 2026

i PURCHASED BRAND NEW 2026 KIA SPORTAGE HYBRID END OF MAY 2026 FROM A KIA DEALERSHIP RAIRDON KIA IN BURLINGTON, WA. IT HAS LESS THAN 2,000 MILES CURRENTLY AND THERE IS A SQUEAKING NOISE FROM THE BRAKES. I CALLED THE KIA DEALERS (IN RENTON, WA AS WELL AS BURLINGTON, WA) AND THEY SAID THAT UNLESS IT IS A MANUFACTURER DEFECT IT IS NOT COVERED. I CAN NOT IMAGINE HAVING BRAKES MAKING SQUEAKING NOISE JU... Read more

Incident date: Apr 20, 2026

The contact's son owns a 2013 Ford Escape. The contact stated that while her son was driving 30 MPH, the vehicle stalled with an unknown message displayed on the instrument panel. The contact's son pulled off to the shoulder of the road and restarted the vehicle. The vehicle was restarted and went into LIMP Mode and drove slowly back to the residence. The vehicle was not yet diagnosed or repaired.... Read more

Incident date: Jul 22, 2026

I went to the store, came home , parked and turned off the car. Went to go outside about 10 minutes ,maybe. Black smoke coming from right front. By the time i grabbed the keys and fire extinguisher there were flames coming from the engine compartment

Fire

Incident date: Aug 14, 2025

Failed Component: Direct Fuel Injector Set. The components are currently on the vehicle and are available for inspection upon request. Safety Risk: The failing fuel injectors create a severe engine air/fuel imbalance, which causes engine hesitation, engine stumbling during acceleration, and unpredictable power loss. This puts my family at high risk of a collision, particularly when merging onto h... Read more

Incident date: Aug 12, 2026

Back up camera lines not working shortly after purchase. Fault code shows faulty or corroded wiring.

Incident date: Aug 8, 2026

Push on accelerator truck barely would go, shifted hard, codes check engine lights flashing, engine sounded bad

Incident date: Jul 15, 2026

Oil pump solenoid has been replaced 3 times and the vehicle is under 100,000 miles. There is a low oil light illuminates on dash board in addition to acceleration lose and a white smoke coming from under the hood and the back end of the vehicle. The 6th or 7th time this happened the Bronco had to be towed. There were many more problems included in this tow, powertrain failure, engine misfire, los... Read more

Incident date: Aug 10, 2026

Recall hasn't been fixed since January when I purchased the vehicle

Incident date: Aug 10, 2026

Check engine light came on 3 weeks ago. Misfire codes on start up and cylinder 3. Mechanic replaced spark plugs, cleaned injectors. One week after repairs, check engine light came back on. Took vehicle back to the shop and after more tests, my engine showed it had suffered coolant intrusion and I was told a total replacement of the engine was needed.

Incident date: Aug 10, 2026

Metal Frame of side torso area of seat wore through foam. very sharp and painful could possibly cut skin and impact in crash could be medically dangerous.

Incident date: Aug 10, 2026

Drive train control module & actuator replaced at less than 75,000 miles

Incident date: Aug 5, 2026

I bought my 2019 F-150 a few months ago used. Since then it’s been nothing but problems and honestly, terrifying one’s. The truck has shifted and driven rough since I bought it. But on some occasions it goes from rough driving to potentially accident causing. The truck will randomly decide it does not want to shift from a gear, meaning I can’t speed up on busy 95 traffic or move out of the w... Read more

Incident date: Mar 14, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The brake pedal stop bumper/stop-lamp switch bumper disintegrated and fell out. Without the bumper, the brake pedal no longer depresses the brake-light switch far enough, causing the brake lights to remain continuously illuminated. I still have the remaining pieces of the bumper and they are availabl... Read more

Incident date: Mar 14, 2026

On [XXX] at about [XXX] pm at 12,488 miles and 67% charge, I was pulling into traffic from [XXX] onto [XXX]. As I accelerated into the gap in traffic, the car momentarily lost traction. Initially, the traction control system intervened and restored traction. Moments later, the car lost traction a second time. However, the second time the car lost traction, the entire car seemed to shut down. The d... Read more

Incident date: Mar 14, 2026

Incident date: Aug 11, 2026

While driving my girfriend's 2020 Subaru Forester on August 11, 2026 at approximately 65 to 70 mph, I struck a deer on a highway. The airbags deployed immediately, and I temporarily lost all forward visibility due to the airbag deploy, and smoke or steam coming from the front of the vehicle as it decelerated to a stop. Within moments of stopping, smoke transitioned to visible flames coming from th... Read more

Crash Fire

Incident date: Aug 10, 2026

Crash Fire

Incident date: Aug 4, 2026

Coolant intrusion in #2 cylinder a known problem that costs over 11,000$ to fix

Incident date: Aug 11, 2026

My 2021 KIA Soul has a recall order for P1327 code which is the knocking noise from the piston ring. The KIA dealership in Idaho Falls is denying the recall order, claiming that it has to be from the upper chamber, not the lower chamber. Which is not stated in the recall letter. They have done everything to avoid this recall. I have evidence that they know the engine have all the symptoms of t... Read more

Incident date: Feb 20, 2026

Vehicle caused a SEVERE drivability condition while at highway speeds by sputtering, losing power and auxiliary driver's systems becoming degraded. We were able to drive the vehicle in limp mode to a near service station. They ran diagnostics and determined that there were multiple secondary events affecting the ADAS system. They also checked the battery and determined it was marginally good. We... Read more

Incident date: Feb 20, 2026

Excessive oil consumption. I lose 3 qt of oil every 1200 miles. I have had the required maintenance on the car and still having excessive oil consumption.

Incident date: Jul 30, 2026

My driver side head rest was fine the night before. When I came out to my car the next morning, the AHR had defected and the padded part had "popped". No damage had occurred on the exterior of my vehicle.

Incident date: Jul 13, 2026

I own a 2020 Land Rover Defender 110 HSE, and both of the vehicle’s daytime running lights (DRLs) have failed. The first DRL failed at approximately 63,000 miles, and the second DRL failed at approximately 68,000 miles. This appears to be a known and recurring issue with the DRL/signature lighting system on 2020 Land Rover Defenders, yet these failures commonly occur outside of the vehicle’s o... Read more

Incident date: Jul 13, 2026

The harness was missing stitching on one side. They're supposed to be two levels to connect the harness for a smaller child. One side had two levels. The other side it only had one. Safety first is sending me a brand new harness.

Incident date: Jul 13, 2026

Incident date: Jul 10, 2026

Open recall for 2 years, no parts available.

Incident date: Aug 5, 2026

1. Transmission is going out dealership never said a word about the 6 recalls on it one being transmission 2. Front seat belts are in backwards and the child safety hook in back seat has a recall on it that the 3 of the 6 I know of Ford had told alm to replace the entire transmission before they ever sold it they did not do that they didn't take care of any of the recalls

Incident date: Aug 5, 2026

Previous 1 2 3 4 5 ... 29 30 31 ... 7685 7686 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog