Consumer Safety Complaints

Incident date: Jan 15, 2025

My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camer... Read more

Incident date: Jan 15, 2025

My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camer... Read more

Incident date: Jan 7, 2026

The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message “Camera not Available” was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was conf... Read more

Incident date: Jan 14, 2026

When the check engine light illuminated, the vehicle was inspected by an independent mechanic who diagnosed the problem as “There is an internal engine failure on number 3 cylinder. Anti-freeze is leaking into the combustion chamber and going out the tailpipe. The engine needs to be replaced.” There were no indications prior to the check engine light warning as the car is well maintained (g... Read more

Incident date: Jun 1, 2024

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact stated that while driving on several occasions at various speeds and while in reverse(R), the infotainment screen froze and went black. The vehicle was taken to a dealer in October 2025, where it was diagnosed and determined that a software update was needed... Read more

Incident date: Mar 15, 2023

The contact owns a 2018 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front driver’s side B-pillar trim became loose. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount ... Read more

Incident date: Dec 15, 2024

Vehicle overheated in middle of traffic and immediately went in limp mode due to antifreeze leaking in the internal engine

Incident date: Dec 15, 2024

Vehicle overheated in middle of traffic and immediately went in limp mode due to antifreeze leaking in the internal engine

Incident date: Mar 3, 2026

Transmission shuddering at low speeds. Losing acceleration getting on to highway. Hard shifting and slippage.

Incident date: Mar 3, 2026

Transmission shuddering at low speeds. Losing acceleration getting on to highway. Hard shifting and slippage.

Incident date: Mar 3, 2026

Transmission shuddering at low speeds. Losing acceleration getting on to highway. Hard shifting and slippage.

Incident date: Mar 10, 2026

The rear camera intermittently fails or displays a distorted image. I reported the issue to our local Ford dealership in April/May 2022, but at that time the necessary replacement parts were not available or in service. This was probably related to the various Covid 19 pandemic parts supply issues. Yesterday, while the car was being backed out of our garage, a young child was playing in the drive... Read more

Incident date: Mar 11, 2025

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera became inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notifie... Read more

Incident date: Feb 2, 2026

The transmission shutters and jerks

Incident date: Sep 1, 2025

BACK UP CAMERA IS DISABLED WHEN BACKING UP. IT IS NOT CONSISTENT WITH BACKING UP MAKING IT A SAFETY CONCERN. THE BEEPING SEEMS TO WORK BUT THE CAMERA WILL BE BLACK.

Incident date: Mar 11, 2026

Liftgate hinge cover loose on car but not under the recall. Caused back glass to shatter while driving

Incident date: Apr 23, 2025

I bought the 2016 Ford Escape and 2 weeks after the purchase the check engine light came on. I took it to Auto Zone and they said it was a spark plug. I had a full tune up done 2 days after the purchase so I called the garage and they replaced the spark plug. The light came back on a few hours later so I then took it to the Ford dealership and paid over $500.00 to have it fixed, along with the cam... Read more

Incident date: Apr 4, 2025

I was driving my car one day and as I was coming down the road the car jerked and picked up speed like on its on and I had to really stop abruptly to stop the car. I thought that was strange, I didn't have any warning lights or any indication that anything was going on I just thought it was weird, then like 2 days later as was driving the car would do this random jerk but again no lights on any in... Read more

Incident date: Apr 4, 2025

I was driving my car one day and as I was coming down the road the car jerked and picked up speed like on its on and I had to really stop abruptly to stop the car. I thought that was strange, I didn't have any warning lights or any indication that anything was going on I just thought it was weird, then like 2 days later as was driving the car would do this random jerk but again no lights on any in... Read more

Incident date: Apr 4, 2025

I was driving my car one day and as I was coming down the road the car jerked and picked up speed like on its on and I had to really stop abruptly to stop the car. I thought that was strange, I didn't have any warning lights or any indication that anything was going on I just thought it was weird, then like 2 days later as was driving the car would do this random jerk but again no lights on any in... Read more

Incident date: Oct 12, 2025

Recall maintenance with regard to NHTSA ID Number: 19V515000 for a Purge Valve was completed 1/9/2025. Starting in October 12, 2025, driving on the freeway, a large "bang" was felt/heard. I pulled over, the dust cover under the car had ripped partially off and took a portion of my grill trim with it. The car still ran perfectly fine, so I continued the mile and a half to my house. I did not see a... Read more

Incident date: Oct 12, 2025

Recall maintenance with regard to NHTSA ID Number: 19V515000 for a Purge Valve was completed 1/9/2025. Starting in October 12, 2025, driving on the freeway, a large "bang" was felt/heard. I pulled over, the dust cover under the car had ripped partially off and took a portion of my grill trim with it. The car still ran perfectly fine, so I continued the mile and a half to my house. I did not see a... Read more

Incident date: Oct 12, 2025

Recall maintenance with regard to NHTSA ID Number: 19V515000 for a Purge Valve was completed 1/9/2025. Starting in October 12, 2025, driving on the freeway, a large "bang" was felt/heard. I pulled over, the dust cover under the car had ripped partially off and took a portion of my grill trim with it. The car still ran perfectly fine, so I continued the mile and a half to my house. I did not see a... Read more

Incident date: Feb 17, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? turning the steering wheel makes clicking sounds from under the dash like a card in a bike tire spokes. How was your safety or the safety of others put at risk? a problem from a steering wheel/column making strange noises in a new/newer vehicle, how is anyone to know if it will lock up or not work p... Read more

Incident date: Apr 24, 2023

I have had issues with my car since the day that I bought it. First, my car squealed every time that I backed up. I took it to my local Ford dealership 3 or 4 times without this ever being fixed. This then progressed to my brakes squealing anytime they’re used. I barely have 25,000 miles on my car. Additionally, I have had numerous occasions where my car will get stuck and not shift, not acceler... Read more

Incident date: Apr 24, 2023

I have had issues with my car since the day that I bought it. First, my car squealed every time that I backed up. I took it to my local Ford dealership 3 or 4 times without this ever being fixed. This then progressed to my brakes squealing anytime they’re used. I barely have 25,000 miles on my car. Additionally, I have had numerous occasions where my car will get stuck and not shift, not acceler... Read more

Incident date: Apr 24, 2023

I have had issues with my car since the day that I bought it. First, my car squealed every time that I backed up. I took it to my local Ford dealership 3 or 4 times without this ever being fixed. This then progressed to my brakes squealing anytime they’re used. I barely have 25,000 miles on my car. Additionally, I have had numerous occasions where my car will get stuck and not shift, not acceler... Read more

Incident date: Mar 22, 2025

My 2017 2.0L Ford Escape experienced the commonly known coolant intrusion issue that this model faces. It started out as a P300 cylinder misfire code every now and then. I replaced all the spark plugs and coil packs but the engine light would still come on. The vehicle was looked at by Ford. They conducted a cylinder pressure test which indicated microfractures in the engine block. They quoted a ... Read more

Incident date: Mar 5, 2026

I am reporting a confirmed safety defect in my 2018 Ford Escape equipped with the 1.5L EcoBoost engine involving engine coolant intrusion into the cylinder bores. This appears to be a manufacturing defect associated with this engine design rather than a maintenance issue. I have exercised proper diligence as the vehicle owner and have two prior inspection reports (available upon request) that show... Read more

Incident date: Mar 10, 2026

All a sudden struggling to start. Crankshaft was bad and replaced. Still had issues. Checked plugs and they needed replaced less than 18.5k miles since engine and plugs replacement (under previous owner). Still had trouble starting. At least 12 different codes. Dropped off for diagnostics and now they're saying they found coolant in the cylinders and I need a whole new UPDATED engine. If the engin... Read more

Incident date: Mar 5, 2026

The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known proble... Read more

Incident date: Mar 5, 2026

The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known proble... Read more

Incident date: Mar 5, 2026

The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known proble... Read more

Incident date: Mar 10, 2026

The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the rearview camera displayed the message "Camera Unavailable - Please Contact Dealer" was displayed. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated th... Read more

Incident date: Feb 11, 2026

My Right windshield wiper dose not working properly . When I turn on the wipers the right one don't move . Sometimes it will come up but the only one that's works right is the left one . This is a safety hazard for driving

Incident date: Mar 10, 2026

The contact owns a 2019 Ford Escape. The contact stated that while coming to a stop, there was an abnormal clanking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the flex plate had failed and needed to be repaired. The vehicle was not repaired. The dealer was contacted. The... Read more

Incident date: Mar 3, 2026

The contact owns a 2009 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while making a left turn, and the steering wheel was difficult to turn. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by... Read more

Incident date: Dec 20, 2024

Excessively hard transmission gear changes int eh 2, 3, 4 gear range. Happens in cold weather. Happens when accelerating and when down shifting. Gear shift is so violent it rattles the vehicle. Vehicle still operational, but long lime viability is not good. Feels like changing gears in a standard transmission but without using the clutch.

Incident date: Mar 10, 2025

The contact owns a 2009 Ford Escape. The contact stated that there was severe rusting and rot on the frame rail. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 184,500

Incident date: Mar 10, 2026

Daytime running light just went out one side.

Incident date: Mar 7, 2026

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). Upon starting the vehicle, it started and stopped. After waiting for approximately 20 minutes, the vehicle worked as designed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The battery was repl... Read more

Incident date: Mar 7, 2026

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). Upon starting the vehicle, it started and stopped. After waiting for approximately 20 minutes, the vehicle worked as designed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The battery was repl... Read more

Incident date: Mar 1, 2024

I have been having a lot of problems with the backup camera on my vehicle. For the past 2 years the backup warning beep sounds when there is nothing behind the car. For the last year, the camera sometimes shows inverted and at times it doesn't work at all. This is a very important safety feature for me since I am unable to turn my head fully due to a neck injury. I read an article a few days a... Read more

Incident date: Mar 1, 2024

I have been having a lot of problems with the backup camera on my vehicle. For the past 2 years the backup warning beep sounds when there is nothing behind the car. For the last year, the camera sometimes shows inverted and at times it doesn't work at all. This is a very important safety feature for me since I am unable to turn my head fully due to a neck injury. I read an article a few days a... Read more

Incident date: Feb 27, 2026

My 2015 Ford Flex is affected by recall 25V695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am los... Read more

Incident date: Aug 25, 2025

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

Incident date: Mar 6, 2026

While driving a 2014 Ford Fusion during a snowstorm, the vehicle displayed the warning message “Steering Assist Fault – Service Required.” Immediately afterward, the steering became extremely difficult to turn, requiring significantly greater effort to control the vehicle. This sudden loss of power steering assist created a serious safety risk for myself and others on the road. The vehicle ... Read more

Incident date: Feb 27, 2026

My vehicle is affected by recall 25V695. Ford dealership confirmed no remedy parts are available and cannot provide a timeline. This vehicle is part of my commercial fleet and I am unable to operate it, resulting in significant financial loss. The manufacturer issued a recall with no available fix, leaving owners stranded indefinitely.

Incident date: Jan 10, 2024

The antilock brake system locked up causing me not to be able to stop the vehicle .The shift gear froze up .When I put my foot on the brake pedal it was frozen, I could not control the pedal Also the shift level gear did not work presenting a safety hazard when I tried to put it in park. The Sudden Transmission Downshift which was a safety recall happened There were no warning lamps or lights pr... Read more

Crash 1 injured

Incident date: Jan 10, 2024

The antilock brake system locked up causing me not to be able to stop the vehicle .The shift gear froze up .When I put my foot on the brake pedal it was frozen, I could not control the pedal Also the shift level gear did not work presenting a safety hazard when I tried to put it in park. The Sudden Transmission Downshift which was a safety recall happened There were no warning lamps or lights pr... Read more

Crash 1 injured