Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Nov 10, 2025
Driving home last night looking in my rear view mirrors I noticed it looked dark at the back of my F150. Once home I noticed I had no rear running lights, no brake lights, no rear turn signals. Not sure related but 2 days earlier I noticed that about 5 indicator lights on my dashboard were activated all relating to driver assist lane changing, backing up assist, hill parking assist, traction con... Read more
Incident date: Nov 10, 2025
Vehicle lost power, steering, and breaks on the george washington bridge in NYC causing it to roll into the back of another vehicle.
Crash
FORD
TRANSIT CONNECT
(2017) - SERVICE BRAKES
Mar 3, 2026
Incident date: Sep 8, 2025
serious incident that happened. While we were driving heading uphill to the beach, the check engine light and multiple warnings suddenly appeared. It said 'transmission error' and 'engine power reduced,' and the car just shut down with the kids inside. We were at risk of the car rolling backwards. I really think this is a major safety issue tied to the vehicle's design or manufacturing. Second inc... Read more
Incident date: Jan 27, 2026
The instrument cluster has completely failed presenting a dangerous situation for driving. There are no warning lights, no speed indicator, no signal indicator, etc, etc. A simple Google search will show that this is a very widespread and well known issue with this vehicle, and a safety recall notice should be issued and the replacement should be covered by the manufacturer. The vehicle was ins... Read more
Incident date: Nov 1, 2025
The instrument cluster has completely failed presenting a dangerous situation for driving. There are no warning lights, no speed indicator, no signal indicator, etc, etc. A simple Google search will show that this is a very widespread and well known issue with this vehicle, and a safety recall notice should be issued and the replacement should be covered by the manufacturer. The vehicle was ins... Read more
FORD
EXPEDITION
(2018) - ENGINE
Mar 3, 2026
Incident date: Feb 16, 2026
Regarding a catastrophic engine failure involving my 2023 Chevrolet Suburban equipped with the 6.2L L87 engine. There is an active GM service bulletin that we never received from either Crabtree or GM. Vehicle details: • Purchased in North Carolina in 2024 • Approximately 4,000 miles at purchase (used, still under factory warranty) • Currently at approximately 60,000 miles • Within the 5... Read more
Incident date: Jul 31, 2025
"Reporting a Material Compound Failure on a set of 4 Falken Wildpeak AT Trails tires (size 215/70/16) sold as 'new' but manufactured in 2021 (DOT 3921). Despite 8/32" tread remaining (75% life), from there original 10/32'' tread the rubber is failing with severe dry rot/cracking through the sidewall and markings on all 4 tireson the outside,and inside of the tire walls. This is a safety hazard inv... Read more
Incident date: Sep 18, 2025
"Reporting a Material Compound Failure on a set of 4 Falken Wildpeak AT Trails tires (size 215/70/16) sold as 'new' but manufactured in 2021 (DOT 3921). Despite 8/32" tread remaining (75% life), from there original 10/32'' tread the rubber is failing with severe dry rot/cracking through the sidewall and markings on all 4 tireson the outside,and inside of the tire walls. This is a safety hazard inv... Read more
Incident date: Jan 15, 2026
My 2021 ford escape was declared to have total Transmission Failure at 69k miles and 4 years old. This is a major safety risk as I was suddenly unable to move my car in in anyway while existing the freeway in the middle of the night with my kids in the car. Cars had to swerve and drive on the shoulder to get around my car. I then had to be pushed by a police officer through construction to a not s... Read more
Incident date: Jan 15, 2026
The high beams don’t work only the low beams work. And the low beams are very dim. The high beam light blue indicator comes on, but the high beams do not turn on. It’s very difficult to see at night.
Incident date: Jan 15, 2026
I received recall (Nov 2025) for engine replacement due to safety failure of the engine and toyota still does not have replacement. Also received recall for reverse lights that are still not avaialble (feb 2025)
Incident date: Dec 18, 2025
My 2021 Jeep Wrangler Rubicon (3.6L eTorque, automatic transmission) has experienced recurring drivetrain instability beginning at approximately 2,000 miles while under factory warranty. The vehicle intermittently exhibits a high-RPM flare during acceleration, where the engine speed increases without a commensurate increase in vehicle acceleration. The transmission then abruptly engages, causing ... Read more
Incident date: Jul 16, 2025
The trunk hatch is no longer functioning. The car beeps, but does not unlatch. Once the gate is manually open from a latch inside the trunk, it will not close by pushing the gate close button. It just stopped working. I went into the grocery store, and when I returned with groceries, it stopped working. Hyundai says it's out of warranty and will cost $1800 to repair.
Incident date: Feb 4, 2026
Almost every day since new the vehicle will alarm 'brake' on dash while driving on 2 lane back roads that have some slight curves (these are all around our house). At least once a month the car will automatically apply the brakes while coming around a curve or over a blind hill. Both of these scenarios occur 50/50 when there is oncoming traffic or no oncoming traffic. It can happen with someone ... Read more
Incident date: Jan 28, 2026
The 2025 Honda Prologue is 7 months old with 5424 miles has a clicking sound when you turn all the way left or all the way right. It is a defective design part that will continue to get worse until the vehicle will become undrivable. Honda Corporation is aware of the problem as the 2024 Prologue has the same issue.
Incident date: Feb 14, 2024
While actively parking, my car accelerated and slammed into a wall an arm's length away. The collision was impactful enough to cause my seatbelt to engage and slam into my sternum. While attempting to turn off the car, the computer system glitched, engaging all three different drive modes (N, R, D). The breaking command I gave the vehicle was ignored, and the vehicle accelerated into the parking g... Read more
Crash
Incident date: Feb 14, 2024
While actively parking, my car accelerated and slammed into a wall an arm's length away. The collision was impactful enough to cause my seatbelt to engage and slam into my sternum. While attempting to turn off the car, the computer system glitched, engaging all three different drive modes (N, R, D). The breaking command I gave the vehicle was ignored, and the vehicle accelerated into the parking g... Read more
Crash
Incident date: Feb 23, 2026
While actively parking, my car accelerated and slammed into a wall an arm's length away. The collision was impactful enough to cause my seatbelt to engage and slam into my sternum. While attempting to turn off the car, the computer system glitched, engaging all three different drive modes (N, R, D). The breaking command I gave the vehicle was ignored, and the vehicle accelerated into the parking g... Read more
Crash
FORD
BRONCO SPORT
(2021) - FUEL SYSTEM, GASOLINE
Mar 2, 2026
Incident date: Sep 24, 2025
The contact owns a 2021 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was driven to the shoulder of the road. The contact stated that the fuel level indicated empty, and the low fuel warning light was illuminated. The passenger seated in the rear seat noticed tha... Read more
Incident date: Feb 28, 2026
BMW Service Bulletin SI B22 04 15 to replace motor mount bolts and other components due to failure in 2016 was done on my vehicle in 2016. BMW has replaced all motor mounts in 2014 and 2015 i3's in Europe. The motor mounts were redesigned for 2016 and newer models. From online forums I see that many of the 2014 and 2015 North American i3 motor mounts continue to fail as they have on my BMW i3. I a... Read more
Incident date: Feb 28, 2026
The contact owns a 2019 Nissan Leaf. The contact stated that the level one charger was inoperable and failed to charge the vehicle. The vehicle failed to charge overnight. The contact was checking the charging status throughout the night. The charger failed to operate. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The vehicle was taken to the local deal... Read more
Incident date: Oct 15, 2025
While driving on interstate the screen said press button to start and the engine turned off on a steep uphill. After attempting to restart I tried to safely get to the shoulder without causing a wreck. This left us on the side of interstate for hours on a blind hilltop with trucks coming feet from us. After towing to the dealership they notified me that the engine was done and it fell victim to th... Read more
Incident date: Oct 15, 2025
When parking the vehicle at Auto Zone, at a very slow speed, the vehicle suddenly accelerated. Without the accelerator being pressed, the vehicle suddenly accelerated on its own. Notes: Vehicle has One-pedal always activated. It is a new vehicle. Only has 3k miles. I was taken once to the shop for maintenance. Malfunction components: Maybe Speed related components and safety features. The airbag... Read more
Crash
1 injured
Incident date: Feb 28, 2026
The vehicle experiences a sudden and complete loss of power while driving. Specifically, the vehicle loses the ability to accelerate. During these incidents, the battery indicator shows critically low battery levels despite there being sufficient gasoline in the vehicle. The exact component causing the malfunction has not been identified by the dealership, as they report no diagnostic codes are pr... Read more
Incident date: May 3, 2024
Check electric vehicle system light came on and power slowly diminished which meant the car was unable to sustain highway speeds. Had to be towed to dealership.
Incident date: Mar 2, 2025
Transmission began making a whining noise around 70,000 miles. Transmission completely failed at 90,000 while driving on the highway and lost all forward gears and neutral. Only reverse gear works.
Incident date: Feb 16, 2026
While stopped in traffic with my foot firmly on the brake pedal, my vehicle began accelerating forward unexpectedly. The vehicle seemed "possessed". It was as if the gas pedal was fully on the ground while my foot was still on the brake, so the car was lurching and seemed to be fighting itself. The vehicle continued moving forward and would not stop despite sustained and hard brake pressure. I was... Read more
Incident date: Feb 16, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while replacing the windshield wipers, the trim around the front windshield detached. The vehicle was not taken to the dealer or an independent mechanic. The ... Read more
Incident date: Feb 16, 2026
Engine went out before life of loan was up. Truck has always been serviced at dealer it was purchased from and has 140k highway miles on it. No warning or indicator lights prior to valve breaking and engine going out. Was in for oil change a month prior.
Incident date: Mar 2, 2026
My car will be in park and it always says shift to park when its in park , this is very unsafe. Also when I change gears from park to drive or reverse the RPM revs up gets stuck then drops quick causing the hesitation and then kicks in.
Incident date: Aug 8, 2025
Water is pooling in trunk of van. There appears to be a failed body weld or seam sealant in the trunk area. Vehicle has not been in any incidents since purchased new. Spoke to a service adviser for Honda and they indicated a seam sealant may have failed as well. Have searched internet and found this is occurring frequently with this model.
Incident date: Mar 2, 2026
Vehicle Fire 2021 Dodge Durango GT Blacktop AWD VIN: [XXX] On around [XXX] somewhere between [XXX]pm to [XXX]pm a fire broke out in my 2021 Dodge Durango. The vehicle was parked for the evening and had been unattended for at least4 to 5 hours. At some point during the night the vehicle caught fire from underneath the dash and did severe damage to the vehicle and will most likely be a total lo... Read more
Fire
Incident date: Dec 20, 2024
It is available for inspection. We were driving and all of sudden the car became sluggish, started slowing down on the highway and several lights started popping up. The warning lights came up after slowing down and becoming sluggish.
Incident date: Dec 20, 2024
It is available for inspection. We were driving and all of sudden the car became sluggish, started slowing down on the highway and several lights started popping up. The warning lights came up after slowing down and becoming sluggish.
Incident date: Feb 21, 2026
It is available for inspection. We were driving and all of sudden the car became sluggish, started slowing down on the highway and several lights started popping up. The warning lights came up after slowing down and becoming sluggish.
Incident date: Mar 2, 2026
While driving under normal conditions with no collision or impact, the side curtain airbag in my Dodge Charger Scat Pack deployed spontaneously. The deployment caused the headliner and pillar trim to rupture and released what appeared to be metal fragments and more. Occupants sustained scratches and narrowly avoided facial injury. I discovered there’s a recall on this airbag as this is a known i... Read more
1 injured
Incident date: Mar 2, 2026
While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more
Crash
Incident date: Mar 2, 2026
While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more
Crash
Incident date: Mar 2, 2026
In [XXX], my daughter's 2017 Honda CR-V EX (VIN: [XXX] ) broke down while driving due to turbocharger failure. The vehicle was towed to Corwin Honda in Colorado Springs, CO, an authorized Honda dealership. The repair order documented the customer complaint as "multiple warning lights on, lack of acceleration, coolant was added." The dealership replaced the turbocharger for $4,540. The multi-point ... Read more
Incident date: Oct 13, 2025
I was instructed by Hyundai USA to tow my Veloster to West Palm Beach Hyundai dealership specifically for the rod bearing diagnostic after I reported huge amount of smoke coming from the engine, engine oil leak, failed thermostat, and failed water pump, all while I was driving to work. I have repeatedly asked for Hyundai USA to send me a copy of the technician's notes, oil pressure test results... Read more
Incident date: Feb 5, 2026
Dodge Charger, 2016, won't turn on a list. Key is in the cup holder. On the driver's side also there are many videos showing this same issue with many dodge, twenty sixteen chargers.
Incident date: Sep 15, 2025
The moonroof on our F-150 exploded going down the interstate. Nothing was hit and it sounded like a gunshot. The headliner remains intact with no damage and glass blew out at an upward angle. We submitted to Ford for a warranty claim but they denied it. Based on my research this is a known problem from Ford and they are not addressing it.
Incident date: Sep 13, 2025
There was no incident, it is a safety feature that has been removed from Tesla Model Y's since October 2025 and the service center declined to add it in during a service request even at the expense of the owner. This feature being removed poses a safety concern for children or smaller people being trapped in the frunk (front trunk) compartment with no way of being able to get out of the compartmen... Read more
Incident date: Feb 21, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the message "Service Electronic Hydraulic Control Unit" was displayed, with an audible sound. The vehicle was t... Read more
Incident date: Oct 15, 2025
The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Aug 18, 2025
My car had a KSDS knock sensor detection system campaign 966 installed in 2022 specifically to active if having rod bearing wear. Towed my car to Hyundai under the TXXM warranty and they said my bearing clearance was ok and i need new lifters and timing chain cost for repair $2900. I have asked for the full rod bearing wear test report and they will not provide it. They have had my vehicle for 20 ... Read more
Incident date: Aug 18, 2025
Few days back got a message "voltage abnormality steering power low" a few times. Today, got a message saying the sensors indicated on the form are malfunctioning. Car is 2.5 yrs old with 23.5k miles on it.
Incident date: Nov 1, 2024
The ICCU failed again. This is the second failure and this failure occurred after the previous recalls were applied.
Incident date: Oct 28, 2025
Ok I purchased this vehicle on 09/24 three weeks later the coolant gage keep going up to high the car will starts slowing down & sometimes just stop while I’m driving ok this been going on since I got it & the same problem is still happening & it’s been a year & the jeep service seems not able to fix the problem and this is my 50th visit so can someone help me with this matter cause it’s dan... Read more
Incident date: Oct 28, 2025
The contact owns a 2010 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 18V024000 (Air Bags); and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure.