Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Nov 15, 2025
While driving on the interstate at highway speed, my 2017 Hyundai Tucson lost power without any warning lights or prior symptoms. The vehicle experienced an immediate loss of propulsion while I was traveling in traffic, creating a dangerous situation because surrounding vehicles were also moving at highway speed & I had to quicky maneuver the vehicle to the shoulder with no power. The vehicle had ... Read more
Incident date: Nov 20, 2025
Around 6,000 miles I started noticing a weird sticking sensation in the steering wheel when making small corrections at highway speeds. It feels like the wheel catches on a point near center and needs a little extra force to push through. It's subtle but it's happened enough times to startle me while driving at highway speeds, which is genuinely scary. My dealer looked at it but said they couldn't... Read more
Incident date: Mar 6, 2026
At 27, 000 miles while on vacation, over 1000 miles from home, the lifters and bearings grenaded the motor. The vehicle sat at the dealership for a month waiting for a motor replacement. This could have been much worse as we had just driven through mountains the day before. Had this happened in the mountains this could have been deadly. The engine was replaced, but we have no faith in the new engi... Read more
Incident date: Jan 1, 2025
Brake system has failed. “Brake Assist Service” has popped up on screen. Taken to two separate facilities who said this is a KNOWN problem with this vehicle make and model.
Incident date: Feb 24, 2026
My truck was driving perfect and I went to pull into a parking lot in Arkansas where I live in long story short it started acting funny trying to idle out and then I heard a knocking noise. It happened twice. Then my service ESV light come on next my motor light come on then my auto for a collision system failure light come on. It’s on the dash anyway my vehicle is not running around. It has har... Read more
Incident date: Feb 24, 2026
My truck was driving perfect and I went to pull into a parking lot in Arkansas where I live in long story short it started acting funny trying to idle out and then I heard a knocking noise. It happened twice. Then my service ESV light come on next my motor light come on then my auto for a collision system failure light come on. It’s on the dash anyway my vehicle is not running around. It has har... Read more
Incident date: Jan 22, 2026
The headlights failed their soldered incorrectly. It looks like a child did it. The back camera has yet to work since shows black screen, and then the lane Assistant shuts off in the middle of the road and there’s nothing blocking it. lights went out and kept going out no matter how many times I replaced the bulb when I was on the highway. I took it into Firestone and they stated that the compan... Read more
Incident date: Mar 1, 2021
I turned my car on and every light on the dashboard is practically on. It’s saying my (EPS) has failed and now it’s become hard to steer the vehicle. And none of my electrics as far as cruise control work and my speedometer isn’t working nor is it presenting me digital numbers on my dash.
FORD
ESCAPE PHEV
(2025) - ELECTRICAL SYSTEM
Mar 7, 2026
Incident date: Jan 25, 2026
I turned my car on and every light on the dashboard is practically on. It’s saying my (EPS) has failed and now it’s become hard to steer the vehicle. And none of my electrics as far as cruise control work and my speedometer isn’t working nor is it presenting me digital numbers on my dash.
Incident date: Dec 23, 2025
on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned ap... Read more
Incident date: Dec 23, 2025
on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned ap... Read more
Incident date: Dec 23, 2025
The Audi software/MMI system has issues showing the 360 cameras in addition to the rear facing camera. Every few starts when I back out of a parking space/garage, the side mirror cameras show a black or camera with a cancel sign on the screen. The issue will not stop until the car is parked/off. for at least an hour. This issue has been happing since I purchased the car back in early 2021 and Audi... Read more
Incident date: Jan 15, 2021
1. Electrical System Failure: While traveling on highway, alternator failed suddenly within 2 minutes of “service soon” and “check electrical system” warnings. Caused complete loss of motive power, electronic parking brake locked up while driving, loss of power steering, all gauges failed, transmission shifted into park while in motion. Battery was damaged (“fried”). Engine continued ... Read more
Incident date: Mar 17, 2022
Computer system keeps messing up, I’ve taken it in a couple times for the same issue and it still keeps getting worse, sending wrong signals also sometimes it revs up when driving out of nowhere and it’s dangerous
Incident date: Mar 7, 2026
Electric power steering failure. Complete loss of steering. Module in steering column failure. Cost me $4000.00 for repairs
FORD
BRONCO SPORT
(2022) - STRUCTURE:BODY
Mar 7, 2026
Incident date: Mar 1, 2026
My 2023 Kia K5 experienced a fuel system issue related to Recall SC288 (Fuel Tank Inspection & ECM Update). The vehicle displayed a check engine light and could not accept fuel while refueling. The vehicle was taken to a Kia dealership on May 21, 2025 where the recall inspection failed. The repair order states the fuel tank swelled and damaged the body of the vehicle. Kia opened a Techline case a... Read more
Incident date: Feb 20, 2026
My vehicle was one of the vehicles that was subject to the engine failure recall by GM. I took it to the dealership for the “repair“ where I was told the oil was changed to a different weight. Last night, I was driving down the road and all of a sudden my car just stopped. It still had power, but the engine had stopped. I tried to restart was unable to.
Incident date: Feb 20, 2026
My vehicle was one of the vehicles that was subject to the engine failure recall by GM. I took it to the dealership for the “repair“ where I was told the oil was changed to a different weight. Last night, I was driving down the road and all of a sudden my car just stopped. It still had power, but the engine had stopped. I tried to restart was unable to.
Incident date: Feb 20, 2026
Dealer has not replaced. Also my brakes are always squeek8ng when I back up. I have had all new brakes put on car. Still does it
Incident date: Nov 1, 2025
2010 bmw 328i xdrive: Had in for recall PCV 1/08/2025. This vehicle has had a prior recall for same issue before i owned in 2014. Motorwerks BMW failed to complete recall, as parts and repair bulletin from BMW OF AMERICA has parts list. Motorwerks just CHOSE to put items, subtitled under other services/self pay. When I asked about this they responded that CAR WAS OUT OF WARRANTY ....as build da... Read more
Incident date: Aug 10, 2025
A check engine light came on the vehicle and I decided to get it tested with my device and it said that the was a problem with the crankshaft position sensor and there was a misfire on cylinder 2 and 3. When I did my research it said that it could be many things and I should replace my spark plugs and crankshaft position sensor. I did that and immediately after replacing the spark plugs and the se... Read more
Incident date: Aug 10, 2025
Check Engine light POO14 , indicates shake , stall and loss of power. Appointment is scheduled with Jaguar, this is a known problem and recall however my specific model has no yet been placed on recall , definitely a safety problem that shall not be noticed only until an accident occurs to me myself or others.
Incident date: Aug 10, 2025
Check Engine light POO14 , indicates shake , stall and loss of power. Appointment is scheduled with Jaguar, this is a known problem and recall however my specific model has no yet been placed on recall , definitely a safety problem that shall not be noticed only until an accident occurs to me myself or others.
Incident date: Sep 19, 2025
I own a 2024 Jeep Wrangler Rubicon 4xe (VIN [XXX]) that is subject to a federally mandated safety recall involving the high-voltage battery system. I attempted to have the recall performed by an authorized Jeep/Stellantis dealership, Carson Chrysler Jeep Dodge Ram in Carson City, Nevada. During communications with the dealership’s Service Manager, I was informed that the dealership would not pe... Read more
Incident date: Feb 25, 2026
The transmission valve body failed. Even after the recall software update that it received. There were no warnings or codes, the transmission simply just started shifting hard and would not go in reverse. This type of incident could prove to be very dangerous especially in high traffic areas. There are only 35,000 miles on the Silverado 1500 trail boss. I took it in to the local Chevrolet dealersh... Read more
Incident date: Feb 25, 2026
At slower speeds and tight turning, there is a clacking sound that occurs. I went to the dealer, and they say it is a known issue, but that Honda doesn't have a fix for it yet and didn't say whether they would fix it or not. I read this has something to do with CV joints and axle, and that is concerning that it could become a safety concern. I have read many people are complaining about it. I a... Read more
Incident date: Mar 6, 2026
A steady Check Engine Light came on after starting the car; brought it to Ford Dealer of Montebello and they stated coolant leak and got into one of the cylinders that caused misfires.
Incident date: Oct 5, 2023
While driving at normal speed, my 2022 Hyundai Palisade suddenly lost power without warning. Multiple warning icons appeared on the dashboard at the same time. The vehicle immediately slowed down and became unsafe to operate. After pulling over, the vehicle would not restart and had to be towed. This created a dangerous situation on the roadway. I am reporting this because I wonder if other owners... Read more
Incident date: Oct 5, 2023
While driving at normal speed, my 2022 Hyundai Palisade suddenly lost power without warning. Multiple warning icons appeared on the dashboard at the same time. The vehicle immediately slowed down and became unsafe to operate. After pulling over, the vehicle would not restart and had to be towed. This created a dangerous situation on the roadway. I am reporting this because I wonder if other owners... Read more
Incident date: Oct 5, 2023
Owner of a 2019 GMC Acadia Denali (VIN: [XXX] , current odometer ~87,164 miles), purchased new. In early February 2026, the check engine light came on. Independent diagnostic scan confirmed persistent P0420 code (“Catalyst System Efficiency Below Threshold Bank 1”) as current, history, pending, and permanent. Inspection showed the front exhaust pipe bracket had snapped, damaging the flex pipe ... Read more
Incident date: Feb 25, 2026
Today while I was driving home from work, in a snow storm, suddenly a low braking power notification and ABS malfunction popped up on my console with loud beeping and my brakes completely stopped working. In order to avoid hitting the car in front of me I had to swerve to the shoulder and come to a stop.
Incident date: Dec 31, 1969
The turbo! Code P0299! Hundreds of thousands of Americans going through the same issue all their lights are flashing on their dashboard with these 1.5 T engines
Incident date: Dec 31, 1969
My 2018 Ford Edge (2.0L EcoBoost) is suffering from a documented manufacturing defect where coolant leaks into the engine cylinders. I have an official dealer diagnostic report confirming the symptoms match TSB 22-2229 (which supersedes TSB 22-2133 and 19-2346).
Incident date: Mar 6, 2026
Received notice of recall 03D via Ram trucks mobile app. Called my local dealership to schedule the truck in for the recall. I was told “there are no parts available at this time to satisfy the recall” and that the dealership has over 400 vehicles currently on a wait list for parts.
Incident date: Feb 25, 2025
Continuously stalls out regardless of speed it has stalled on the highway, in the middle of intersections losing power steering. sometimes restarts right away, sometimes not. leaving me stranded in in the middle of highway/intersections sometimes in very dangerous places. It has had a recall repaired in 2017 before I owned the vehicle however it has had the exact same issues as the recall since I... Read more
Incident date: Jan 8, 2025
Rear Shocks Failed. Were Replaced under warranty. This is the second time this has occurred
Incident date: Feb 23, 2026
Transmission valve body w/solenoid, diagnostic
Incident date: Feb 23, 2026
I am reporting a potential transmission issue with my 2019 Lexus ES 350. At around 70,000 miles, the vehicle began developing a whining noise at low speeds when the accelerator pedal is depressed. The noise has persisted and appears to be gradually worsening. The symptoms match numerous complaints I have seen from other owners regarding premature failure of the UA80 transmission, particularly the ... Read more
Incident date: Jul 10, 2024
CAN Bus is failing and giving me issues! Power steering stops working, auto stop start fails, I was taking off at an intersection and my vehicle lite up like a Christmas tree and would not shift out of first gear causing me to pull off the road at a dangerous spot.
Incident date: Mar 6, 2026
This vehicle has a considerate amount of oil dilution problems. I have had this vehicle taken in for service several times due to gasoline mixed into the engine oil. Again on March 6 2026 for the 4th time now the vehicle has a check engine light extreme hesitation with an almost stopping jerking motion due to dilution problems. Multiple dealerships claim there is nothing wrong with the car.. there... Read more
Incident date: Mar 4, 2026
We were notified by Toyota that it was unsafe to transport our children in the second row seats in December 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025... Read more
Incident date: Dec 1, 2025
My 2021 Chevrolet Silverado, with approximately 84,000 miles, experienced a premature and catastrophic transmission failure while driving. The vehicle began to shudder severely and lost its ability to accelerate properly, creating an unsafe driving condition. I was able to get the vehicle to a dealership. The dealership diagnosed a complete torque converter failure requiring a full transmission r... Read more
Incident date: Dec 1, 2025
My 2021 Chevrolet Silverado, with approximately 84,000 miles, experienced a premature and catastrophic transmission failure while driving. The vehicle began to shudder severely and lost its ability to accelerate properly, creating an unsafe driving condition. I was able to get the vehicle to a dealership. The dealership diagnosed a complete torque converter failure requiring a full transmission r... Read more
Incident date: Dec 1, 2025
The control knob that controls AWD, 2WD,Off-road, and 4 x4 AWD. Just stopped working. Stuck on 2WD mode. I did have it checked for any codes, even though, there is NO check engine light is on.
Incident date: Mar 6, 2026
I have several different things going on. First of all my rear turn signals do not work, nor do my rear hazard lights. I've taken it to a mechanic who has extensively looked at this and has determined that it's the body control modular and is suggested replacement. I have been waiting for several months for this part to come in but he keeps telling me it's on back order. Also, my radiator fan/asse... Read more
Incident date: Mar 3, 2025
Infotainment screens went black as I was shifting from reverse to drive. It took about 15 seconds for the screens to come back.
Incident date: Mar 4, 2026
Infotainment screens went black as I was shifting from reverse to drive. It took about 15 seconds for the screens to come back.
Incident date: Mar 4, 2026
I bought this vehicle new in March 2024. I normally use Apple CarPlay for music and more importantly maps. Approximately 1 year after purchase, I was driving along and all of a sudden a new screen appeared with a keyboard requesting that I sign in with my email address. To clear the screen, I had to hit the small "X" in the upper right hand corner of the screen. That cleared and then a new screen... Read more
Incident date: Mar 4, 2026
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact became aware in 2025 that the driver’s and passenger’s sides A-pillar trims were loose. The contact called several dealers to set up a recall appointment, but was informed that the part was not available for the recall repair. The contact stated that the manufac... Read more