Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Oct 24, 2025
On January 29, 2026 my 2023 Tesla Model Y was serviced by Tesla for windshield repair and routine maintenance. Within a week after the service visit, the vehicle began displaying a service warning message on the dashboard. I contacted Tesla and was advised to bring the vehicle back for inspection. Before I could return to the service center, while slowly reversing out of my garage, a large bolt f... Read more
Incident date: Mar 9, 2026
Well this is 2 nd report , got truck in sept , 1 tire blew at 625 miles , did not waste time at dealer this time , came off the ranch got about 10 miles down road tire was losing air ,pulled over was leaking bad ,now remember this is a 1 ton dulley Tk with 6 , six tires , same set of Goodyear tires , feb 26, 4100 miles then , now ok after this I came home went to discount Tire bought 6 new tires h... Read more
Incident date: Mar 1, 2026
The contact owns a 2012 Ford F-450. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled. There was no warning light illuminated. The vehicle failed to restart and was towed back to the residence. An independent mechanic arrived at the residence and diagnosed the vehicle with fuel pump failure. The contact was unaware whether the fuel pump needed to be re... Read more
FORD
EXPEDITION
(2015) - STEERING
Mar 9, 2026
Incident date: Sep 4, 2025
Our CX90 continues to have a very sticky steering issue which causing significant oversteer when attempting to “unstick” the wheel. This has lead to numerous incidents of potential accidents.
Incident date: Jan 5, 2026
The continuous variable transmission (CVT) in my 2017 Infiniti QX60 failed due to faulty components. They are failing to cover the repair and take accountability for the faulty equipment even though they have admitted to the part quality issue.
Incident date: Jan 19, 2024
Car electrical dash lights up, powertrain, strange noises, electrical glitches, engine stalling, carbon monoxide or gasoline smell, makes me dizzy when turn on the ac
Incident date: Feb 24, 2026
Car electrical dash lights up, powertrain, strange noises, electrical glitches, engine stalling, carbon monoxide or gasoline smell, makes me dizzy when turn on the ac
Incident date: Sep 9, 2025
The 12.3 in multi media display keeps going blank while driving I have taking it back a couple of times and still does it on the way back from a trip this year the screen went blank while I was using the map in a city and about got into a accident
Incident date: Jun 9, 2025
One week ago, I was driving on a highway, accelerating to the 65 MPH speed limit on that road, my van's accelerator completely stopped responding. Despite pumping the pedal repeatedly, I was unable to control my speed at all, and the car continued to lose speed. I had my three children in the car at the time, and given that people regularly go in excess of 70 MPH on that road, I was in danger of n... Read more
Incident date: Mar 3, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his son was driving approximately 60-70 MPH, the driver's side door exterior B-Pillar trim, where the keyless entry pad was installed, fractured and partly flew off the vehicle, causi... Read more
Incident date: Mar 17, 2022
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. Additionally, the rearview camera displayed a bla... Read more
Incident date: Mar 9, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. Additionally, the rearview camera displayed a bla... Read more
Incident date: Aug 21, 2025
1. Component: The engine head gasket and the combustion system (specifically Cylinder 2). Specifics: A leak-down test confirmed a failure in Cylinder 2, leading to coolant intrusion. This was initially masked by a water pump code, but after the water pump was replaced and the code returned, a borescope confirmed "clean" pistons (steam-cleaned by coolant) and tap scarring. Availability: Yes, the ve... Read more
Incident date: Mar 7, 2026
1. Component: The engine head gasket and the combustion system (specifically Cylinder 2). Specifics: A leak-down test confirmed a failure in Cylinder 2, leading to coolant intrusion. This was initially masked by a water pump code, but after the water pump was replaced and the code returned, a borescope confirmed "clean" pistons (steam-cleaned by coolant) and tap scarring. Availability: Yes, the ve... Read more
Incident date: Mar 7, 2026
[XXX] Noticed hard shifting while ascending a 13% grade at [XXX] , while ascending for a brief period I lost forward power, throttle was unresponsive. I noted the shift dashboard fluctuating between various gears as though confused as to which gear it should be in. [XXX] Hard shifting between 3rd-4th and 3rd-5th becoming more consistent and noticeable. [XXX] I've been driving this vehicle a lot ... Read more
Incident date: Mar 7, 2026
Steering intermittently sticks making driving awkward and difficult to hold a straight line.
Incident date: Jan 7, 2026
My Ford EcoSport had safety recall 23S64 performed at Diamond Ford in Lancaster, California. The recall involved the oil pump drive belt system. After the recall repair was completed, the vehicle began displaying a low oil pressure warning and the engine started shaking. These symptoms involve the same oil system addressed in the recall. Because the vehicle is now experiencing low oil pressure a... Read more
Incident date: Jan 7, 2026
My Ford EcoSport had safety recall 23S64 performed at Diamond Ford in Lancaster, California. The recall involved the oil pump drive belt system. After the recall repair was completed, the vehicle began displaying a low oil pressure warning and the engine started shaking. These symptoms involve the same oil system addressed in the recall. Because the vehicle is now experiencing low oil pressure a... Read more
Incident date: Jan 7, 2026
My Ford EcoSport had safety recall 23S64 performed at Diamond Ford in Lancaster, California. The recall involved the oil pump drive belt system. After the recall repair was completed, the vehicle began displaying a low oil pressure warning and the engine started shaking. These symptoms involve the same oil system addressed in the recall. Because the vehicle is now experiencing low oil pressure a... Read more
Incident date: Aug 15, 2025
Complaint Description: This complaint involves a 2014 Ford Focus with VIN [XXX] . The vehicle experiences severe transmission shuddering, slipping, delayed acceleration, and hesitation when attempting to accelerate from a stop. The vehicle sometimes struggles to move forward normally when entering traffic or crossing intersections. These symptoms appear consistent with the widely documented PowerS... Read more
Incident date: Sep 15, 2025
The tire on the front driver's side was bad. I had it assessed at Ogeen K auto and he said they put a used tire on the vehicle. The other three were brand new. The noise I was hearing was coming from the tire. And was causing the vehicle to pull. My safety was put at risk because Iwouldd need a longer stopping distance. Sliding, the vehicle pulling to one side, and the spare tire was missing. They... Read more
FORD
MAVERICK HYBRID
(2024) - ENGINE
Mar 9, 2026
Incident date: Mar 9, 2026
The contact owns a 2017 Mini Cooper S. The contact stated while driving at an undisclosed speed, the engine was vibrating abnormally. There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the passenger’s side engine mount needed to be replaced. The vehicle was not repaired. The contact stated that the passenger’s side engine mount had been replaced fi... Read more
Incident date: Mar 8, 2026
The contact owns a 2018 Honda CR-V. The contact stated that while his wife was driving approximately 55-60 MPH, the cruise control mode and the lane mitigation systems became inoperable. Several unknown warning lights were illuminated. The Parking Brake, Hill Assist, Traction Control, TPMS, and the Electronic Stability Control were illuminated, and other unknown systems inoperable messages were di... Read more
Incident date: Mar 8, 2026
The “check engine” light came on - after shutting off the engine a couple times - it still came on. Took the 2020 Nissan Altima Platinum to Glendale Nissan - after a 3 hour wait they said I need a new Cam Shaft for $6,000. The car only has 42,000 miles. I took the car to get a second option - they want $9,000 to fix it. So I called Nissan to enter a claim on February 20. It took Nissan until M... Read more
Incident date: Mar 9, 2026
I was unable to charge this electric vehicle which I normally do almost once or twice a week using my home level 2 charger. It also did not speak the message that "your vehicle is being charged" which it normally does when I charge the vehicle. I tried multiple times. Then I got into the vehicle and saw that it was giving me the following error messages (pics included below) upon trying to star... Read more
Incident date: Feb 10, 2026
Recall Number 25V512 was issued August 11, 2025. It is now seven months later and my local dealer is still unable to obtain the parts for this recall. My dealer is Newberg Ford in Newberg, OR 97132
Incident date: Jan 15, 2026
The tailgate release switch is randomly operating, allowing the tailgate to drop. This has happened at highway speeds (from 55 to 75) and also while in park. I've had to pull over on multiple occasions to close the tailgate. This could allow items to fall out the back of my truck and possible strike other vehicles and their passengers at speed. The dealership has reported it can also drain the ... Read more
Incident date: Sep 19, 2025
The vehicle (2020 GLS 450) suffers from terminal infrastructure "Electronic Rot," resulting in a consistent Breach of FMVSS 111 (Rearview Visibility) and dangerous Automatic Emergency Braking hallucinations. On 03/08/2026, a routine car wash triggered multiple system failures, including "Camera View Restricted" and "Adaptive Highbeam Assist Currently Unavailable," proving the electrical architectu... Read more
Incident date: Dec 1, 2025
- What component or system failed or malfunctioned, and is it available for inspection upon request? The rearview backup camera system seems to be misaligned or improperly calibrated or connecting to the wrong camera when put into reverse. When the vehicle is placed in reverse, the camera image points downward and primarily shows the rear bumper rather than the area behind the vehicle. This signif... Read more
Incident date: Mar 1, 2026
The car engine autorestart causes all sorts of problems. We have repeatedly had the warning come on and the engine stop while at a light or paused in moving traffic. We have replaced the battery and other parts. The safety issue is that the car totally stops while in traffic and we have almost been hit multiple times as we try to restart the car. You have to put the car in park and restart the e... Read more
Incident date: Jan 19, 2025
Windshield wipers are only working on the slowest setting, regardless of the position of the speed. Safety is put at risk as it cannot keep up with the rain. The dealer has reproduced the issue. The vehicle has not been inspected by the manufacturer, police, or insurance. There are no warning lamps.
Incident date: Jan 19, 2025
My transmission went out on my 2021 C-HR. The problem is, Toyota continued making and selling the car after they knew there was an issue. The 2018 and 19 models had transmission recalls, but they failed to fix the issue and continued to let others purchase a vehicle that was going to fail.
Incident date: Mar 7, 2026
The car is a 2022 with only 17k miles it started by smelling like gas really bad in the car and outside of it and eventually leaking gas badly so i took it into the dealership and it turns out there is a defective weld on the fuel filler neck and it had been leaking for a while. It was a major fire hazard not just for myself, but others on the road. Filling my garage up with fuel vapors and it was... Read more
Incident date: Mar 9, 2026
The contact owns a 2025 Subaru Forester. The contact stated that while the vehicle was parked, the contact became aware there were paint bubbles near the fuel cap and near the bumper below, where the paint was also tarnished. Additionally, there was condensation found under the fuel tank. The vehicle was taken to a dealer, but was not diagnosed; however, the contact was informed that the vehicle w... Read more
Incident date: Mar 9, 2026
I am sending this to anonymously report a critical compliance issue at Stivers Ford in Birmingham, Alabama. They are actively selling brand-new vehicles with active safety recalls. Dealership employees have openly admitted to taking brand-new, never-titled vehicles and delivering them to end consumers. They are doing this even though recall 26S09 is still active and it has absolutely no remedy a... Read more
Incident date: Mar 9, 2026
Both front headlights are making an abnormal loud whining noise which started intermittently about 6 months ago and became continuous January 2026. Took vehicle to dealership where the dealership reported that the noise may be due to contamination by a foreign matter during the manufacturing process getting inside the adaptive headlight system causing the fan motor bearings inside the headlight to... Read more
Incident date: Dec 27, 2023
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Mar 7, 2026
Coolant leak caused by known manufacture defect in upper hose assembly causes coolant to drain and engine to overheat. CEL only comes on when coolant is almost gone. GMC refuses to cover the known issue after 36k miles.
Incident date: Mar 9, 2026
While operating the vehicle in reverse at a low speed (under 5 mph), the Advanced Driver Assistance System (ADAS) failed to provide any audible or visual alerts regarding a stationary vehicle positioned directly behind my path. The vehicle is equipped with a Rearview Video System and Rear Proximity/Parking Sensors, both of which were active. Despite a clear line of sight and the secondary vehic... Read more
Crash
Incident date: Oct 1, 2025
While operating the vehicle in reverse at a low speed (under 5 mph), the Advanced Driver Assistance System (ADAS) failed to provide any audible or visual alerts regarding a stationary vehicle positioned directly behind my path. The vehicle is equipped with a Rearview Video System and Rear Proximity/Parking Sensors, both of which were active. Despite a clear line of sight and the secondary vehic... Read more
Crash
FORD
BRONCO SPORT
(2023) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 9, 2026
The engine rod broke creating a big whole in the engine which caused the engine and underneath of car to start on fire. There was a massive recall for this same issue in 2021-2023 for the year car! It is available for inspection! Yes safety was at risk, the car was on fire on the Highway in the middle of rush hour. The problem was confirmed by Progressive and I contact Hyundai. The car was inspect... Read more
Fire
FORD
BRONCO SPORT
(2023) - ENGINE
Mar 9, 2026
Incident date: Mar 9, 2026
The engine rod broke creating a big whole in the engine which caused the engine and underneath of car to start on fire. There was a massive recall for this same issue in 2021-2023 for the year car! It is available for inspection! Yes safety was at risk, the car was on fire on the Highway in the middle of rush hour. The problem was confirmed by Progressive and I contact Hyundai. The car was inspect... Read more
Fire
FORD
BRONCO SPORT
(2023) - ELECTRICAL SYSTEM
Mar 9, 2026
Incident date: Mar 9, 2026
Driver side mirror starts moving on its own without any physical buttons being pressed. Accident notification system has failed and has produced a CEL
Incident date: Dec 10, 2025
My 2023 Ford Bronco Sport has an open safety recall (25S76) for a cracked fuel injector that may cause a fire risk. The manufacturer has issued the recall but does not yet have a permanent repair available. I am concerned about the safety risk and lack of remedy
Incident date: Mar 7, 2026
My 2023 Ford Bronco Sport has an open safety recall (25S76) for a cracked fuel injector that may cause a fire risk. The manufacturer has issued the recall but does not yet have a permanent repair available. I am concerned about the safety risk and lack of remedy
Incident date: Feb 24, 2026
Getting error message that the "Front Left Side Marker Light Defective". The light appears to be operational. Service shop looked to read the errors with ODB2 and both light modules (left and right) are not communicating any info. In same time the warning in dashboard is continuous and can impede gauges visibility during night. Audible warning noise can also activate at random times. Searched for ... Read more
Incident date: Jan 1, 2025
Constant errors in dash. Cruise control fails while driving. Auto braking no longer works. Warning of other vehicles in blind spots does not work anymore. Many error in dash display regarding the camera and lkas are displayed.
Incident date: Mar 9, 2026
I was driving on a on a busy interstate after work and out of nowhere I get the Temperature warning and start losing power. This is Dangerous! I am submitting this complaint to report a safety‑related defect involving the electric water pump on my 2014 BMW 320i. This issue is widely documented among BMW owners, and several 3‑Series models from the same production years have been included in ... Read more
Incident date: Dec 2, 2025
The vehicle has experienced repeated mechanical failures involving the engine, cooling system, drivetrain, and electronic systems. Documented failures include the navigation/APIM module, transmission jerking and drivability issues, transmission valve body concerns, cam phaser failure, driveshaft repair, front wheel bearing/IWE failure, coolant leaks from heater core hoses, and engine vibration req... Read more
Incident date: Mar 6, 2026
Multiple vehicles of the same year make and model had the shifter cable fail within a short amount of time. car would not change gears properly. problem confirmed and fixed by local mechanic shop. no inspections. no warning lights or messages prior to failure.