Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 14, 2026
My car shuts off when idling and goes into neutral when stopping at stop signs or yeilding in a rotary
Incident date: Mar 14, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving 15 MPH in traffic, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle was in Fuel Saver Mode, and the vehicle turned off unexpectedly and failed to restart. The check engine and the battery warning lights were illuminated. The vehicle was towed to... Read more
Incident date: Feb 12, 2026
2014 Jeep Wrangler ABS module failure, part number 68145835AE Dash light for ABS and Brake warning light are constant on the dash. This is the 2nd 2014 Jeep Wrangler I have owned that has this problem. It has been diagnosed by the Jeep dealer and another mechanic. The part is on National back order. I ordered the first one in 2024 and it has not been available. I have done a bunch of research... Read more
Incident date: Mar 14, 2026
Probably related to vehicle battery recall (that Nissan doesn't have a solution for yet), but when the battery gets beneath 30% it drops suddenly to 0%. I lost propulsion on the highway and it was dangerous. Going at a much lower speed than traffic it was difficult to work my way over to the right emergency lane. Even though my battery had recovered back to 25% after I stopped, the accelerator p... Read more
Incident date: Jan 16, 2026
I was driving home in my VolvoXC60. I think its a 2025 or 2024 model. I drive very safe and never do anything crazy when I drive. I came to a stop like normal at a red light and the screen said accident detected (specifically rear collision avoidance or rear collision something) and the seatbelt started crushing my chest and my body. It just continued to press down and crush me and the car wouldn... Read more
Incident date: Aug 15, 2025
I was driving home in my VolvoXC60. I think its a 2025 or 2024 model. I drive very safe and never do anything crazy when I drive. I came to a stop like normal at a red light and the screen said accident detected (specifically rear collision avoidance or rear collision something) and the seatbelt started crushing my chest and my body. It just continued to press down and crush me and the car wouldn... Read more
Incident date: Aug 15, 2025
While riding my 2009 ultra classic cvc Harley davidson motorcycle the front brake level became stiff and eventually did not compress, no front brakes, while attempting to stop. The rear brake still operated normally. In an emergency, this could cause serious injury or death with front brake failing and possible rear brake failure at same time. a local repair shop inspected the brakes and attempted... Read more
Incident date: Mar 17, 2026
Fortunately the vehicle was not in an accident. About a month ago ABS and traction control lights came on. Took pickup to mechanic with a C2200-49 code. Mechanic said the dealer could only fix the issue. Took to the dealer a couple of weeks ago and am now on a wait list with no indication when a repair can be made because of part availability. This problem seems to be the same as Ram 2500s have an... Read more
Incident date: Mar 12, 2025
at roughly 5,000 miles had lifter failure which caused loss of power. That was repaired under warranty. Same issue at 86,000 miles - loss of power. New engine which I had to pay for. Same issue at 126,000 miles. New engine required. Covered under warranty. Side note. New engine will only have balance of warranty from 2nd engine or about 5,000-6,000 miles. first incident Feb 2001, second i... Read more
Incident date: Mar 6, 2026
Was driving 35mph speed limit in my town of Nashville NC, lost acceleration with cars clearly behind me, car stalled was enough speed to turn into a parking area and car will not re start due to high voltage battery going out on me while driving.car has 29,504 miles this battery should be replaced under warranty but service center is blaming me for it so they won’t honor warranty??? 5100 in repa... Read more
Incident date: Mar 6, 2026
Was driving 35mph speed limit in my town of Nashville NC, lost acceleration with cars clearly behind me, car stalled was enough speed to turn into a parking area and car will not re start due to high voltage battery going out on me while driving.car has 29,504 miles this battery should be replaced under warranty but service center is blaming me for it so they won’t honor warranty??? 5100 in repa... Read more
Incident date: May 14, 2025
My car was / is one of thousands of Kia cars based on the eGMP platform to experience an ICCU failure. This is believed to be a design issue. While the repair was covered, reports indicate that the problem is not solved and will re-occur in time.
FORD
BRONCO SPORT
(2022) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Mar 17, 2026
Incident date: Jan 21, 2026
Odometer Fraud. The contact purchased a 2003 Chevrolet Express. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was approximately 156,000. It was later discovered that the mileage on July 2, 2024, was 258,051.
Incident date: Mar 16, 2026
2020 Hybrid RAV4 rear liftgate failure. The vehicle has been in no accidents and has never been damaged. Initially, it was a slight misalignment in 2022 and would still latch once opened and closed, but over time, the liftgate itself became separated from the vehicle body and the hinges are visibly bent. Initially presumed the sensor was being blocked somehow as it wouldn’t close as it lowered, ... Read more
Incident date: Mar 16, 2026
Error shift to park it come and go all the time. You cannot lock your car when this happens. Cost $500.00 to repair.. common problem for r This year.
Incident date: Oct 22, 2025
The telematic control module drains the battery. I bought the car in February 14, 2026 and it was towed to the dealer on February 20. Today is March 17 and I have had no results. I opened a case with GM directly but I receive nothing but canned automatic emails. The dealer isn't taking my calls. Please help.
Incident date: Feb 20, 2026
Fuel pump gave of emissions that came through the vents and caused me to loose control and the smell immobilized me. The Dr said it may be carbon monoxide as they did test in hospital for 5 days I was lucky my wife was driving in front of me to get me out
1 injured
Incident date: Dec 6, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while she and her children were stopped at a light and making a left turn, another vehicle accelerated through the yellow light and collided with the front of her vehicle. The air bags did not deploy in her vehicle, but they deployed in the vehicle that collided with her vehicle. The contact stated no one in her vehicle sustained any i... Read more
Crash
Incident date: Mar 6, 2026
As of today, March 17, 2026 , my 2025 Hyundai Tucson keeps having safety issues. On March 8th , 11th, 14th and 25th the car once again shut down mid-drive. This issue occurred last month as well but dealership claims no DTCs were found. I am noticing that the forward collision warning comes on without any cars or objects in front periodically since the purchase of my car. The light will remain o... Read more
Incident date: Nov 1, 2023
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, traction control system warning light, and other unknown warning lights were intermittently illuminated, causing the cruise control mode to become inoperab... Read more
Incident date: Aug 20, 2025
I purchased this car from Carvana on 02/25/26, 2022 Nissan Versa S Manual Transmission. On four occasions over the course of two separate days, while under way, I lost power and the car went into a limp mode. Twice I was able to pull off the road, twice I had to stop on the road. After coming to a complete stop I was able to place the car in first gear and continue on driving. This power loss ... Read more
Incident date: Mar 16, 2026
ICCU fuse blew during operation, car went into limp mode. Vehicle is currently being serviced under warranty through Hyundai
Incident date: Mar 1, 2026
ABS Module component has failed which controls anti-lock brakes, cruise control and traction control. Jeep has no stock of ABS Modules, and no production dates for potential fix. Therefore these Jeeps have reverted a decade or two in safety losing their ABS, traction control and going into limp mode, which prevents you from driving (I have not experienced limp mode but neither do I wish for th... Read more
Incident date: Mar 16, 2026
They have a recall for the seatbelt so I got my car inspected and tested and my seatbelts are fine. I use this as a rental car and my business is stopped and I’m losing money every day that I cannot rent this out.
Incident date: Mar 16, 2026
I placed a bid on a vehicle at the co-part location in [XXX] . I reviewed the damage etc. and found it to be an acceptable risk. It was advertised that the car was in an accident with the passenger side and front grill damage. here was allegedly no damage to the motor and most importantly the airbags had not deployed. It was being sold with a salvaged title. Knowing these issues, I purchased th... Read more
Incident date: Mar 17, 2026
The contact owns a 2017 Chevrolet Tahoe. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic); however, the failure occurred after the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. The contact, who is an inde... Read more
Incident date: Mar 1, 2024
The contact owns a 2024 Jeep Wagoneer. The contact stated that the battery was constantly drained. The vehicle was taken to the same dealer several times for service; however, the dealer was unable to determine the cause of the failure. The dealer believed that the failure was caused by the key fob. The contact stated that the auxiliary battery was replaced; however, the failure reoccurred. The ma... Read more
Incident date: Mar 16, 2026
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue several times and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ... Read more
Incident date: Mar 17, 2026
This complaint is NOT related to the existing recall associated with this vehicle. The vehicle is experiencing a serious loss of power and acceleration issue. The car is unable to accelerate past approximately 60 mph. When pressing the accelerator fully, the vehicle does not respond or increase speed. While attempting to accelerate, the engine RPM increases and then suddenly drops repeatedly, caus... Read more
Incident date: Mar 16, 2026
My Jeep has been cutting off while driving for the past several months. I've taken it to be serviced several times and everything, from the alternator, engine, fuel pump, battery, etc. are all fine. But the vehicle will cut of while driving or while idling at the traffic light. This is a MAJOR safety hazard. Not only for myself and the occupants of the vehicle but other drivers on the road as well... Read more
FORD
EXPEDITION
(2019) - ELECTRICAL SYSTEM
Mar 17, 2026
Incident date: Mar 13, 2026
My Jeep has been cutting off while driving for the past several months. I've taken it to be serviced several times and everything, from the alternator, engine, fuel pump, battery, etc. are all fine. But the vehicle will cut of while driving or while idling at the traffic light. This is a MAJOR safety hazard. Not only for myself and the occupants of the vehicle but other drivers on the road as well... Read more
Incident date: Mar 17, 2026
At 43k miles, 90F outside temps, battery SOC at 20%, charged the car at a fast charger getting 140kw. Daytime Running Lights, DRL, were on. After the charging session was over at 80%, the driver's side DRL went and stayed dim. Dealership replaced the entire headlight under warranty. At 77k miles, 94F outside temps, battery SOC at 20%, using a fast charger and getting 145kw with DRL left on. A... Read more
FORD
EXPEDITION
(2020) - POWER TRAIN
Mar 17, 2026
Incident date: Mar 17, 2026
Torch Converter was changed 1 1/2 years ago and now the CDF drum is going out, causing hard shifting and skipping shifts. This dangerous as the primary family driver to transport our children and the pause in shifting attempting to merge on the interstate is very dangerous and could ultimately lead to death if there is oncoming and if shifts hard or pauses with shifting when merging.
Incident date: Mar 17, 2026
The contact owns a 2015 GMC Sierra 1500. The contact stated that while driving at approximately 45 mph, he observed a popping noise beneath him. The contact stopped the vehicle and observed smoke emanating from the front of the vehicle. The vehicle went into limp mode, lost power, and when the brake was depressed, the vehicle did not slow the vehicle down as intended. The contact stated that as he... Read more
Fire
Incident date: Mar 17, 2026
Odometer Fraud. The contact purchased a 2011 Toyota Tundra. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of the purchase, the mileage was 147,497, and at the time of registration, it was discovered that the mileage was 275,143.
Incident date: Mar 1, 2024
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Incident date: Jan 1, 2026
The remedy to fix the current recall is taking absurdly long. I have driven a car previously in which there was a sudden loss of power and the risk to myself and other drivers is very dangerous. I just purchased this car in Nov. and the recall was soon after. I am very disappointed in this lack of urgency in finding a remedy. I purchased this car for my teen daughter to drive - what a mark on the ... Read more
Incident date: Mar 17, 2023
EXHIBITING SIGNS OF NOT BEING ABLE TO READ OIL LEVELS WHICH IS A POTENTIAL SIGN OF OIL PUMP FAILURE DUE TO PLASTIC INTERNAL COMPONENTS THAT HAS OCCURED IN 2020 MODELS.
Incident date: Mar 17, 2023
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the front driver’s side seat failed to remain in a locked position as intended, and the seat moved while the vehicle was in motion. The local dealer was contacted. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000
Incident date: Mar 17, 2026
Up until failure, car showed no signs of a problem and was properly maintained. While driving under normal highway conditions one of the transmission lines blew which resulted in the vehicle breaking down and requiring a tow to the closest dealer who determined new transmission lines and a new transmission were needed. My daughter and I were in the car and the car became unsafe to drive in a very... Read more
Incident date: Mar 17, 2026
The contact owns a 2022 Toyota Highlander. The contact stated that while using the rear liftgate with the key fob or the actuator on the liftgate door, the liftgate failed to raise properly and failed to close properly. The contact stated that the liftgate made a beeping sound and then stopped. The contact had taken the vehicle to a local dealer several times and was unable to duplicate the failur... Read more
Incident date: Mar 1, 2024
Drivetrain malfunction creating error message of critical failure on brake system and chassis. The first of 2 such issues so far in 4 months of ownership. Car is under original mfr warranty. Dealer charged $600 to fix. This is a PHEV and with the electrical system issues it prevents the car from functioning safely
Incident date: Mar 1, 2026
Request for Investigation: Volkswagen is intentionally ignoring a widespread GPS/SOS module failure and leaving thousands of battery fire hazards on the road, while its dealers exploit safety service visits to extort customers. I urge the NHTSA to launch a formal investigation into VW’s failure to recall the defective GPS modules and their systemic practice of offering cash settlements to suppre... Read more
Incident date: Mar 17, 2025
Had my oil changed less about 3k miles ago and my oil like flashed on and then off. I check my oil and I have no oil. I should be able to go 5k miles. Took it to Goodyear and he check for leaks and other things and it's an oil consumption issue and said there should be a recall on my engine. I will be taking it to the dealership. My car has about 70k miles on it. It should not be burning throu... Read more
FORD
EXPEDITION
(2025) - SERVICE BRAKES
Mar 17, 2026
Incident date: Jul 31, 2025
The dash board showed the (A)auto start stop amd the (P) parking brake after hitting a puddle in rain. I brought the vehicle into the dealership for service on 4/18/2025 . They replaced the right rear caliper and EPB actuator and it temporarily fixed it. The lights still came on but would go off in rainy conditions. They came back on and didn’t go off so I brought it back to the dealership in ag... Read more
FORD
EXPEDITION
(2025) - ELECTRICAL SYSTEM
Mar 17, 2026
Incident date: Jul 31, 2025
The dash board showed the (A)auto start stop amd the (P) parking brake after hitting a puddle in rain. I brought the vehicle into the dealership for service on 4/18/2025 . They replaced the right rear caliper and EPB actuator and it temporarily fixed it. The lights still came on but would go off in rainy conditions. They came back on and didn’t go off so I brought it back to the dealership in ag... Read more
Incident date: Mar 13, 2026
ICCU failed. The car suddenly decelerated from 40mph to 25mph or less with no warning. The ICCU is confirmed to be an issue for Hyundai. I had the software update to fix the problem in 2025. It is currently at the dealership in Fort Mill, SC. DTC error code shows it as an ICCU failure. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they f... Read more
Incident date: Mar 13, 2026
ICCU failed. The car suddenly decelerated from 40mph to 25mph or less with no warning. The ICCU is confirmed to be an issue for Hyundai. I had the software update to fix the problem in 2025. It is currently at the dealership in Fort Mill, SC. DTC error code shows it as an ICCU failure. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they f... Read more
Incident date: Mar 4, 2026
My turbo and fuel injectors went out at the same time. It has been fixed, so I don't think it can be inspected My safety was put at risk. The car randomly went into limp mode on the interstate at high speeds and suddenly came to almost a complete stop Yes, it was inspected by a mechanic, everyone with a 2018 honda accords are having this issue Yes, it was inspected by a mechanic. No warning la... Read more