Consumer Safety Complaints

Incident date: Mar 14, 2026

Have had the truck for 11 months (since new) I have never had the issue. The display (for radio, navigation etc.) just started switching to a different screen. I was using the navigation and the screen switched to display radio information without being touched. When I switched to Google Maps from car play. The map just froze up and would not unfreeze until I turned off the truck and restarted. Ha... Read more

Incident date: Sep 4, 2025

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the camera became inoperable and blank, and she crashed into a cement base. Although the pole was in her view. There were no reported injuries, air bag deployment, or police reports filed. No warning lights were illuminated. The vehicle was taken to the local dealer, where it was determined that a software update was need... Read more

Crash

Incident date: Mar 18, 2026

The pillers where in inspected by the dealership and determined that they need to be replaced and one of the recalls have been for over 2 years and the other is for over 8 months. I called Ford and they just told me the parts are still not availabe as the dealer Walker Ford in Clearwater also claims.

Incident date: Mar 15, 2026

The contact owns a 2023 Ford Maverick. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was a fuel odor on the exterior and interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured fuel seal. Th... Read more

Incident date: Feb 4, 2026

I heard noise coming from my truck, sounded like it was in my wheel. Feb. 4, 2026 I took it to a repair shop. They told me it was the recall on my truck and gave the nut and bolt that had broken off my truck. I called Stanley Ford where I bought the truck to get the recall fixed. They told me they had the part and would get it out the next day (Friday) because I was leaving that Sunday on a wo... Read more

Incident date: Feb 4, 2026

I heard noise coming from my truck, sounded like it was in my wheel. Feb. 4, 2026 I took it to a repair shop. They told me it was the recall on my truck and gave the nut and bolt that had broken off my truck. I called Stanley Ford where I bought the truck to get the recall fixed. They told me they had the part and would get it out the next day (Friday) because I was leaving that Sunday on a wo... Read more

Incident date: Mar 13, 2026

Parking brake malfunction indicated. Ford CSP 22P31 covers repair of the issue for vehichles with a manufacture date before 3/15/22. My vehicle reached the US on 6/22/22. Ford has offered to cover a small part of the repair, but won't include me in the fix due to manufacture date. So Ford ended the program, NEVER FIXED THE ISSUE, and now won't offer to repair my car.

Incident date: Dec 1, 2025

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle became difficult to maneuver. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the front ball joint and lower control arm needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact ... Read more

Incident date: Mar 4, 2026

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The rearview ... Read more

Incident date: Mar 18, 2026

Since 2024 I have been trying to fix recall 24S02/ 24V031 - EXTERIOR A-PILLAR TRIM but the dealer always has the same answer. We don't have the parts available, we will call you, but they never call back and show no signs of progress. Explorer 2015 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Dec 9, 2025

The power window on our 2022 Ford Escape will remain down after being rolled down and cannot be raised. This issue has occurred three separate times. When it happens, the vehicle cannot be secured and is exposed to weather and theft. The failure appears to be intermittent but recurring, indicating a possible design or electrical defect rather than misuse. This creates a safety and security risk, e... Read more

Incident date: Dec 9, 2025

The power window on our 2022 Ford Escape will remain down after being rolled down and cannot be raised. This issue has occurred three separate times. When it happens, the vehicle cannot be secured and is exposed to weather and theft. The failure appears to be intermittent but recurring, indicating a possible design or electrical defect rather than misuse. This creates a safety and security risk, e... Read more

Incident date: Dec 9, 2025

The power window on our 2022 Ford Escape will remain down after being rolled down and cannot be raised. This issue has occurred three separate times. When it happens, the vehicle cannot be secured and is exposed to weather and theft. The failure appears to be intermittent but recurring, indicating a possible design or electrical defect rather than misuse. This creates a safety and security risk, e... Read more

Incident date: Mar 11, 2026

The contact owns a 2017 Ford F-150. The contact stated that while driving at undisclosed speeds, the gear shift indicator failed to display on the instrument panel. The transmission unexpectedly downshifted from 4th gear to 1st gear. A maintenance warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with a transmission range sensor circuit (TRS) failure. The vehi... Read more

Incident date: Mar 11, 2026

The contact owns a 2017 Ford F-150. The contact stated that while driving at undisclosed speeds, the gear shift indicator failed to display on the instrument panel. The transmission unexpectedly downshifted from 4th gear to 1st gear. A maintenance warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with a transmission range sensor circuit (TRS) failure. The vehi... Read more

Incident date: Sep 8, 2025

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While shifted to reverse(R), the back over prevention camera intermittently displayed an image of the rear... Read more

Incident date: Jun 4, 2025

My 2022 Ford Maverick Hybrid experienced a complete electrical system failure at approximately 15,933 miles, resulting in a no-start condition. The failure involved the vehicle’s electrical distribution system. An authorized Ford dealership (Autos Vega Ford) diagnosed that voltage was not reaching the Body Control Module (BCM) due to a fault in the battery cable and wiring system. The repair re... Read more

Incident date: Mar 11, 2026

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the ... Read more

Incident date: Mar 11, 2026

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the ... Read more

Incident date: Mar 10, 2026

My 2014 Ford Focus with approximately 145,000 miles is experiencing a failure of the Transmission Control Module (TCM). The vehicle hesitates, jerks, and has difficulty shifting, which creates a safety concern when driving in traffic. The issue was diagnosed by a dealership, and I was quoted approximately $1,800 for the TCM replacement. I contacted Ford for assistance, but they stated the vehicl... Read more

Incident date: Mar 10, 2026

My 2014 Ford Focus with approximately 145,000 miles is experiencing a failure of the Transmission Control Module (TCM). The vehicle hesitates, jerks, and has difficulty shifting, which creates a safety concern when driving in traffic. The issue was diagnosed by a dealership, and I was quoted approximately $1,800 for the TCM replacement. I contacted Ford for assistance, but they stated the vehicl... Read more

Incident date: Jan 21, 2026

The contact owns a 2017 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a blank image. The contact stated that the vehicle was turned off, and while attempting to start the vehicle, the rear-view camera functioned as needed. The failure was an intermittent failure. The ABS warning light was illuminated. The failures occurred while the outside temperature was belo... Read more

Incident date: Jan 21, 2026

The contact owns a 2017 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a blank image. The contact stated that the vehicle was turned off, and while attempting to start the vehicle, the rear-view camera functioned as needed. The failure was an intermittent failure. The ABS warning light was illuminated. The failures occurred while the outside temperature was belo... Read more

Incident date: Sep 30, 2025

Transmission (10r80) shifted rough, leading to no 1-4th gear and no 10th gear or reverse. Had to do a rebuild of the transmission @80k miles and it still shifts ruff/clunking into gears

Incident date: Sep 30, 2025

Transmission (10r80) shifted rough, leading to no 1-4th gear and no 10th gear or reverse. Had to do a rebuild of the transmission @80k miles and it still shifts ruff/clunking into gears

Incident date: Mar 17, 2026

The drivers side door latch froze and stopped working, the door wouldn’t close and the lock would glitch when trying to lock or unlock it, once the door did close it reopened while driving, so it never really closed all the way, and it started working just fine once the weather warmed up. There are recalls on this issue but not for my vehicle specifically.

Incident date: Mar 17, 2026

While driving on the highway at approximately 70 mph, the vehicle unexpectedly downshifted without any prior warning or indication of an issue. This sudden loss of speed created a hazardous situation, as the vehicle travelling behind me was forced to swerve quickly to avoid a rear-end collision. Immediately following this, the check engine light illuminated. From that point forward, the transmissi... Read more

Incident date: Mar 17, 2026

Manufacturer has failed or is unable to remedy this safety recall for your vehicle IN A TIMELY MANNER. The Recall was from September 16, 2025. It has now been OVER half a year with NO remedy. I live in a salty air state and the last thing I want to happen is to drive with a seat belt with reduced effectiveness. I've ALREADY been in an accident a decade ago where a woman T-Boned me. I had a 2001 Mu... Read more

Incident date: Mar 3, 2026

Rear view camera 360 camera when backing up is going to a blue or black screen. When it’s not going black or blue the image is very grainy and hard to see image while backing up.

Incident date: Jan 1, 2023

TSB 21-2389 - this issue was addressed with ford with no resolution.

Incident date: Feb 4, 2026

All cameras went out on the F350 with a blue screen there’s a recall on this but my truck is not included and needs to be expanded.

Incident date: Feb 4, 2026

All cameras went out on the F350 with a blue screen there’s a recall on this but my truck is not included and needs to be expanded.

Incident date: Nov 15, 2023

The contact owns a 2023 Ford F-150. When the vehicle was purchased, the contact requested the Retrofit/Activate Heated Steering Wheel option. When the vehicle was delivered, the contact realized that the option was missing from the vehicle. The vehicle was taken to the dealer, and the dealer suggested that the contact read the manual to learn how to turn on the Retrofit/Activate Heated Steering Wh... Read more

Incident date: Mar 5, 2026

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

Incident date: Mar 5, 2026

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

Incident date: Mar 5, 2026

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

Incident date: Mar 17, 2026

The steering locked up while driving. I was unable to turn the steering wheel. My self and my brother were in the vehicle. At this time, I am contacting the dealer to look at the unit. It will not turn and is stuck in my driveway. I am being told the electronic steering rack may have failed. Why does this not break way and allow some turning like the old hydraulic models? If I had been driv... Read more

Incident date: Mar 17, 2026

The contact owned a 2025 Ford Bronco. The contact stated while driving 30 MPH, another driver pulled closer to the vehicle and honked to get the contact's attention. The contact stated that upon rolling down the window, the contact noticed flames coming from the front driver's side wheel well. There was no warning light illuminated. The contact was able to pull over to the side and exited the vehi... Read more

Fire

Incident date: Mar 16, 2026

The contact owns a 2021 Ford Bronco Sport. The vehicle was taken to Take 5 Oil Change for an oil change, and the contact was informed that the coolant reservoir was empty. The vehicle was taken to Ritchie Automotive, where it was diagnosed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the N... Read more

Incident date: Mar 14, 2026

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving 15 MPH in traffic, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle was in Fuel Saver Mode, and the vehicle turned off unexpectedly and failed to restart. The check engine and the battery warning lights were illuminated. The vehicle was towed to... Read more

Incident date: Mar 14, 2026

I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA I... Read more

Incident date: Mar 14, 2026

I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA I... Read more

Incident date: Feb 12, 2026

I am reporting a dangerous engine defect involving coolant intrusion into the combustion cylinders, specifically Cylinder 4. This is a known design flaw in the 2.0L EcoBoost engine block (referenced in Ford TSB 19-2346). My vehicle is experiencing a persistent misfire, loss of coolant without external leaks, white smoke from the exhaust, and a "waterfall" air-pocket sound in the dashboard. This d... Read more

Incident date: Mar 14, 2026

Fuel filler door hinges continues to break and the consumer has to pay for a new housing unit. The hinges can break at anytime and the fuel door can become a potential issue while driving. It can break all the way off and hit another vehicle while traveling on the road/ Highway. The problem has been confirmed by the dealerships as they always have back-stock of new units to replace. There is no wa... Read more

Incident date: Jan 16, 2026

FAILURE TO NOTIFY/ADDRESS A KNOWN ISSUE DURING THE WARRANTY PERIOD Vehicle has been serviced in accordance with Ford’s recommended maintenance schedule by Joe Cooper Ford of Edmond, Oklahoma, since purchase. At service appointment in September 2025, with 59,968 miles – just prior to the 60k mile powertrain warranty expiration – specifically requested a thorough inspection of any conditions ... Read more

Incident date: Aug 15, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not ... Read more

Incident date: Aug 15, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not ... Read more

Incident date: Mar 17, 2026

The recall for the roof rails was not properly fixed. Ford is not willing to fix their mistake.

Incident date: Mar 12, 2025

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more

Incident date: Mar 6, 2026

I purchased a 2006 Ford Freestyle which currently has an open safety recall for 3rd Row Seat Latch Striker Corrosion Repair. I took the vehicle to a Ford dealership to have the recall repaired. The dealership confirmed the recall but days later informed me that the necessary parts are no longer available and that they are unable to complete the repair. This creates a serious safety concern becaus... Read more