Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 4, 2026
The front Continental PremiumContact 6 tires, size 275/35ZR22, DOT [XXX] , developed abnormal and premature tread/shoulder failure. The condition included splitting, tearing, separation along the shoulder area, and exposed internal cords. I first raised concerns about the tire condition at about 20,000 miles. An alignment was performed at 20,142 miles, but the condition later worsened. One of the ... Read more
Incident date: Mar 4, 2026
The front Continental PremiumContact 6 tires, size 275/35ZR22, DOT [XXX] , developed abnormal and premature tread/shoulder failure. The condition included splitting, tearing, separation along the shoulder area, and exposed internal cords. I first raised concerns about the tire condition at about 20,000 miles. An alignment was performed at 20,142 miles, but the condition later worsened. One of the ... Read more
Incident date: Sep 10, 2025
I was driving and I got check engine light and all safety features disabled while I was in the freeway, luckily I was able to drive to nearby Subaru dealer for inspection and I found out that there was a recall on the engine for this vehicle and when I contacted the manufacturer they asked me to take it for diagnostics and I did that at a Subaru retailer, but the case manager told me that this rec... Read more
Incident date: Apr 1, 2024
The airbag warning light came on, so we took it in to see about a recall on the airbag control unit issue that required a wire filter kit as out lined in a recall in 2011-2013 Sonatas and Sonata Hybrids. In fact, upon reading the invoice filling out this form, I think that is exactly the issue, and Potamkin Hyundai is ignoring the recall. The invoice states that "AIRBAG MODULE NEED FIXING caused b... Read more
Incident date: Mar 25, 2026
The service 4WD light came on and vehicle doesn’t have 4WD capabilities right now because the PTU is bad. They also can’t get the part because so many people are having the same issue. I have a Jeep for the 4WD capabilities and had difficulty driving to work during a winter snow storm because the dealer can’t fix it because too many people need the part. Other Jeeps are under recall for the ... Read more
Incident date: Mar 25, 2026
Description of the issue: While driving, the steering wheel suddenly develops a significantly increased resistance. This resistance can only be overcome by applying noticeably higher force. The steering feels as if it is “sticking” or momentarily binding. Driving conditions where the issue occurs: - Frequently on highways - Also on rural roads - Occurs both while cornering and while driving s... Read more
Incident date: Mar 25, 2026
I am reporting this for my daughter, [XXX] , while she's recovering on pain meds. She is the owner and driver of the car. no passengers in this 1-car accident. the weather and road conditions were terrible. car skidded of side of road into a ditch. When the airbags deployed, the plastic frame on the drivers side A-pillar broke and exploded out towards the driver. it appears the sharp edge of ... Read more
Crash
1 injured
Incident date: Mar 25, 2026
Odometer Fraud. The contact purchased a 2019 Chevrolet Camaro. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase, the mileage was 70,962. At the time of registration, it was discovered that the mileage was 134,606.
Incident date: Mar 25, 2026
The contact owns a 2024 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made a... Read more
Incident date: Mar 25, 2026
The contact owns a 2024 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made a... Read more
Incident date: Feb 3, 2026
Tire size was ST 205 / 75 R 15. This tire experienced a significant belt separation failure that I fortunately noticed before departing our campsite. While doing a walk around inspection before departure, I noticed a severe tread deformity in the front passenger side tire on our camper. The tires were cold and the ambient air temperature was in the low 60's. Before removing the tire and wheel fr... Read more
Incident date: Jan 1, 2025
A message that passenger air bag is damaged/will not deploy appears. Passenger seat belt gets stuck and cannot be opened. Check engine light on-pvc valve issue most likely.
Incident date: Mar 15, 2026
I purchased a Certified Pre-Owned Mazda CX-70 that exhibits intermittent and unpredictable steering behavior, creating a significant safety concern. The steering will intermittently stiffen and then pull the vehicle left or right without driver input, at times toward oncoming traffic or the breakdown lane, requiring immediate correction. On straight roads, the vehicle does not consistently track a... Read more
Incident date: Mar 7, 2026
Vehicle Information 2021 Ford F-150 PowerBoost VIN: [XXX] Complaint Description While driving approximately 70 mph on a highway, my 2021 Ford F-150 PowerBoost suddenly displayed a “Stop Safely Now” message and immediately lost propulsion. The engine shut down without warning while I was in active traffic. After the shutdown, the vehicle automatically shifted into park and would not allow me t... Read more
Incident date: Feb 8, 2026
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that on two separate occasions while hauling the camper, the "High Diesel Exhaust Fluid", Exhaust Fluid Range", and "Fill DEF (Diesel Exhaust Fluid) Now" warning messages were displayed on the instrument panel. The messages indicated that the Diesel Exhaust Fluid was low and needed to be replenished. The contact stated that the ... Read more
Incident date: Jun 25, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that on two separate occasions while hauling the camper, the "High Diesel Exhaust Fluid", Exhaust Fluid Range", and "Fill DEF (Diesel Exhaust Fluid) Now" warning messages were displayed on the instrument panel. The messages indicated that the Diesel Exhaust Fluid was low and needed to be replenished. The contact stated that the ... Read more
Incident date: Jun 25, 2025
An intermittent failure of the output shaft speed (OSS) sensor in the transmission. It downshifted while traveling over 45 MPH> The dashboard lights went away, and the transmission will only stay in first gear. Restarting the vehicle (sometimes multiple times), addresses the issue temporarily. safety recall 24S37 addresses the issue but my vehicle is not part of this recall.
Incident date: Jun 25, 2025
Received an error on the dash for Service Electronic Braking System and ABS System. Took to a mechanic and it is a failure of the Anti-Lock Brake Module. This is the same failure they are recalling other Ram trucks for already. I am not sure why the Ram 1500 is not included in the recall also.
Incident date: Sep 5, 2025
Vehicle: 2015 Kia Cadenza Issue: Open HECU Safety Recall — Fire Risk I am the owner of a 2015 Kia Cadenza with an open HECU recall related to a known fire risk. I have been experiencing a burning smell inside the cabin of the vehicle, consistent with the recall defect. Upon contacting Kia Consumer Assistance, I was advised not to drive the vehicle due to the fire risk and to have it towed to a d... Read more
Incident date: Mar 11, 2026
The brand new from the factory transmission that got replaced at a dealership to “fix” the initial recall stalled and went into limp mode while driving at under 50,000 miles.
Incident date: Mar 25, 2026
The contact owns a 2021 Ford EcoSport. The contact stated that while driving 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle was overheating and was parked until the engine cooled down. ... Read more
FORD
BRONCO SPORT
(2024) - VEHICLE SPEED CONTROL
Mar 25, 2026
Incident date: Jul 16, 2025
At speeds of 65-75, both with the adaptive cruise control enabled and disabled, I accelerated a little bit to pick up speed and pass another vehicle. The vehicle responded initially by gaining speed, then it feels like I hit something and the front brakes lock up for 1-2 seconds and the tires start screeching from sliding, then everything resumes to normal. I was very shocked during a recent roadt... Read more
Incident date: Mar 20, 2026
the door latches are no longer opening the doors from the inside of the vehicle. This started with the passenger rear and now is effecting the drivers door. The only way to get out of the vehicle is to crawl over the seat to get to a door that is still operational. No warnings, just doesn't open when you pull on the handle. Will be making an appointment with a local dealer/service dept but ... Read more
Incident date: Dec 30, 2024
It has been 1.5 years since this recall (fast charging the battery) was initiated and there is still no remedy. This issue has prevented us from using our vehicle in the manner is which we intended when we purchased it and has cost us money.
Incident date: Dec 30, 2024
Vehicle experienced a loss of acceleration while driving. When pressing the accelerator, engine RPM increased significantly but the vehicle did not increase speed. The vehicle felt as though it was stuck in one gear and would not upshift or downshift. The issue was most noticeable while driving uphill, where the vehicle was unable to maintain speed despite full throttle input. This created a safe... Read more
Incident date: Mar 25, 2026
Vehicle experienced a loss of acceleration while driving. When pressing the accelerator, engine RPM increased significantly but the vehicle did not increase speed. The vehicle felt as though it was stuck in one gear and would not upshift or downshift. The issue was most noticeable while driving uphill, where the vehicle was unable to maintain speed despite full throttle input. This created a safe... Read more
Incident date: Mar 25, 2026
1. My safety system/camera system is no longer working properly. The screen displays either a black/blank screen, an inverted (upside down) image, or an image that appears to be zoomed in to a very small viewing area. The alerts (beeping) does not function consistently when backing up. The horn does not always work. At times the entire electrical display including the sound system will reset witho... Read more
Incident date: Nov 22, 2025
This has now happened twice to my daughter, both times on the highway. One time the car shut down completely and the 2nd time the car just started slowing while pressing the gas and coasted to a stop. Luckily she was able to avoid other cars and get to the shoulder. The car restarted both times...1st time after about an hour wait and 2nd time within minutes. Both incidents happened when the gas ga... Read more
Incident date: Nov 22, 2025
The digital dash cluster will randomly blank out while driving. After it sits for aboutba few hrs parked, it will turn back on just to repeat it down the road again. I tried bring it up with the dealership a few times and I was told they aren't able to replicate the issue and it's within factory spec. This is extremely dangerous since this creates issues of not knowing how fast the vehicle is go... Read more
Incident date: Nov 22, 2025
The digital dash cluster will randomly blank out while driving. After it sits for aboutba few hrs parked, it will turn back on just to repeat it down the road again. I tried bring it up with the dealership a few times and I was told they aren't able to replicate the issue and it's within factory spec. This is extremely dangerous since this creates issues of not knowing how fast the vehicle is go... Read more
Incident date: Feb 13, 2026
Infotainment system freezing, screen shaking, touch screen not working, disconnecting from android auto, unable to connect to phone.
Incident date: Mar 18, 2026
Yes. The vehicle has experienced multiple critical system failures, most notably involving a defective SX6 module, which is a central control unit responsible for coordinating key electronic, safety, and communication systems. Its failure has led to widespread issues, including persistent warning messages, driver assistance malfunctions, MMI system instability, and ultimately a complete high-volta... Read more
Incident date: Oct 1, 2025
It has the ABS lights on and tire traction light on check engine light on and given signs of failed transmission Slow to takeoff shuttering of transmission
FORD
EXPEDITION
(2018) - POWER TRAIN
Mar 24, 2026
Incident date: Mar 20, 2026
I see where GMC Acadia is have a recall on transmission and if it’s the description of my two GMC Acadia’s, but when I put my Vin number in it doesn’t have a recall
FORD
EXPEDITION
(2018) - UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Mar 20, 2026
I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?
Incident date: Sep 9, 2024
The vehicle developed a leak in the AC condensate drain. The leak is directly above the safety restraint control module. The module got wet deactivating the vehicle and causing havoc with the airbag system. Many electrical systems turned off such as the power to the steering wheel buttons( the left blinker, the right blinker, and the horn). Luckily this happened while my vehicle was parked but i... Read more
Incident date: Sep 9, 2024
The vehicle developed a leak in the AC condensate drain. The leak is directly above the safety restraint control module. The module got wet deactivating the vehicle and causing havoc with the airbag system. Many electrical systems turned off such as the power to the steering wheel buttons( the left blinker, the right blinker, and the horn). Luckily this happened while my vehicle was parked but i... Read more
Incident date: Mar 14, 2026
The Instrument panel that shows the Tire Pressure, Speed, Oil, Mileage etc. goes blank black then comes back on. Its been happening for a year and I did contacted Chevy about it. I waited for them to contact me back but they never did. I have taken it for the oil changes at the dealer but its usually on. I explain to the Chevy Dealer service about it over the phone, they told me it would co... Read more
Incident date: Feb 17, 2026
Engine maintenance required, call dealer. The engine coolant bypass valve needs to be replaced. Known issue in Toyota corolla’s yet no recall to remedy the repair.
Incident date: Feb 17, 2026
I am reporting multiple ongoing safety and reliability issues with my 2024 Mazda CX-90, which have persisted despite multiple service visits and the vehicle being under warranty. Issues include: •Premature tire wear: OEM Falken tires worn to unsafe levels (approximately 3/32”) before 15,000–20,000 miles •Faulty fuel gauge providing inaccurate readings •Intermittent headlight malfunction... Read more
Incident date: Mar 5, 2026
Coolant heater failure resulting in no regenerative braking .
Incident date: Mar 5, 2026
13.2 inch console display went blank on 9/15/25; remedy not available for over 6 months now; they still do not have a definite schedule to give me; toyota says to wait for another letter that should have been sent out months ago. Not sure if litigation is appropriate for this case.
Incident date: Mar 5, 2026
13.2 inch console display went blank on 9/15/25; remedy not available for over 6 months now; they still do not have a definite schedule to give me; toyota says to wait for another letter that should have been sent out months ago. Not sure if litigation is appropriate for this case.
Incident date: Mar 23, 2026
Vehicle shifted into neutral while driving Myself and others were put into danger as I was on the highway with no warning
Incident date: Mar 23, 2026
While parked on a slight downhill grade, gasoline started leaking and created a significant puddle on the ground. No warning lamps, messages or other symptoms. An independent service center ran numerous tests over two days, including a smoke test. Diagnosis: There is a hole in top section of fuel tank and the fuel tank needs replaced. Recommendation was to not drive vehicle with fuel tank over ... Read more
Incident date: Dec 17, 2025
The car will start shaking, can’t exceed a certain mpg, and does not speed up. The check engine light comes on. The car is available for inspection. I drive on the freeway and slowing down, and shaking can cause accidents. This a continuous problem.
Incident date: Mar 21, 2026
The whole radar that controls collision mitigation, steering, lane departure, etc. quit working. The car is only a few years old. All these lights go off in the car often times causing the car not to work properly. When we went to the dealership, the maintenance man said that this is a common issue due to the fact that they put the radar system in a location that gets overheated. We filed a claim,... Read more
Incident date: Mar 11, 2026
The contact owns a 2023 Hyundai Kona. The contact stated that the horn was working intermittently. The horn occasionally operated but had become permanently inoperable. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Incident date: Sep 18, 2024
The issues lies in the Hybrid systems electric only function. When climbing grades, the vehicle experiences severe power loss which can be felt by the driver and is displayed by the vehicle on the dashboard information cluster. Power output from the hybrid system drops to or below 50% output even when pressing the accelerator to maximum. This issue occurs almost every time climbing a steep grade... Read more