Consumer Safety Complaints

Incident date: Mar 18, 2026

The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!

Crash

Incident date: Mar 17, 2026

2018 Ford Fusion SE 1.5L EcoBoost, just purchased the car 10 days ago and I already have antifreeze that's mixing with the oil causing the car to overheat and white smoke coming from the back cannot drive the car took it to three mechanics they told me it needs a new turbo and a head gasket which will cost well over $4,000 which I don't have the money that I bought the car with I borrowed from fam... Read more

Incident date: Mar 17, 2026

2018 Ford Fusion SE 1.5L EcoBoost, just purchased the car 10 days ago and I already have antifreeze that's mixing with the oil causing the car to overheat and white smoke coming from the back cannot drive the car took it to three mechanics they told me it needs a new turbo and a head gasket which will cost well over $4,000 which I don't have the money that I bought the car with I borrowed from fam... Read more

Incident date: Jun 21, 2025

10r80 transmission delayed shifting and hard jerks and rumbles and slips gear while I’m highway

Incident date: Jun 21, 2025

10r80 transmission delayed shifting and hard jerks and rumbles and slips gear while I’m highway

Incident date: Mar 7, 2026

I was driving down the road when my power steering went out in the middle of a sharp turn. As the power steering was going out the screen on the dash showed “Service power steering now” and beeped three times, giving me only about a second to read the message and react to losing power steering. The steering wheel jerked right and I almost drove off the road. I have since taken it to a ford dea... Read more

Incident date: Mar 13, 2026

I am writing to formally report an issue regarding Safety Recall 24S02 on my 2019 Ford Explorer, which is incorrectly shown as completed by Cornerstone Ford in Elk River, Minnesota. This recall involves the exterior A‑pillar trim on 2011–2019 Ford Explorer vehicles and is a documented Ford safety campaign (24S02 / 24V031). According to Ford’s records and Cornerstone Ford’s reporting, Reca... Read more

Incident date: Mar 1, 2025

The driver side door latch is defective. I’ve often been locked in or out of my vehicle. Obviously the main door on the vehicle. Many times i have to climb over the center console to exit my vehicle. What if I’m in an accident or my car catches fire, I can’t get out. Leaving me trapped. Or if I’m in danger and need to get in my car but I’m locked out. Often since latch doesn’t function... Read more

Incident date: Feb 26, 2026

Due to a design flaw the 2.0 Ecoboost engine has confirmed coolant intrusion. This diagnosis has been confirmed by both the Pierre Ford Dealership and a local mechanic, Chaplin Auto. The car is available for inspection. The engine light came on before full engine overheating. As soon as the light came on I had it checked immediately and the only code pulled had to do with the evap. I was told that... Read more

Incident date: Mar 6, 2026

I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car accelerated very hard, and I tried to stop the car, but it was not responding to my brake input. I crashed... Read more

Crash 1 injured

Incident date: Mar 6, 2026

I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car accelerated very hard, and I tried to stop the car, but it was not responding to my brake input. I crashed... Read more

Crash 1 injured

Incident date: Mar 6, 2026

I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car accelerated very hard, and I tried to stop the car, but it was not responding to my brake input. I crashed... Read more

Crash 1 injured

Incident date: Mar 18, 2026

Today I was driving my truck at 55mph on a local highway and all of the sudden I felt/heard/experienced a massive clunk out of nowhere - almost like the truck tried to downshift into 1st or something similarly jarring. It only lasted a second, and then I got a dash light on that said Service AdvanceTrac. Based on the service codes I'm seeing (two of them that are both UO100 codes which indicate lo... Read more

Incident date: Mar 18, 2026

Today I was driving my truck at 55mph on a local highway and all of the sudden I felt/heard/experienced a massive clunk out of nowhere - almost like the truck tried to downshift into 1st or something similarly jarring. It only lasted a second, and then I got a dash light on that said Service AdvanceTrac. Based on the service codes I'm seeing (two of them that are both UO100 codes which indicate lo... Read more

Incident date: Mar 18, 2026

Today I was driving my truck at 55mph on a local highway and all of the sudden I felt/heard/experienced a massive clunk out of nowhere - almost like the truck tried to downshift into 1st or something similarly jarring. It only lasted a second, and then I got a dash light on that said Service AdvanceTrac. Based on the service codes I'm seeing (two of them that are both UO100 codes which indicate lo... Read more

Incident date: Nov 13, 2025

The contact owns a 2022 Ford F-150. The contact stated while driving 20 MPH and stopping at a stop sign, the vehicle decelerated and downshifted from 4th to 1st gear. A clunking sound was coming from the vehicle and increased over time. No warning light was illuminated. The dealer was notified of the failure and informed the contact that a diagnostic test needed to be performed to identify the cau... Read more

Incident date: Nov 18, 2025

The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 23V896000 (Power Train), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer h... Read more

Incident date: Nov 18, 2025

The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 23V896000 (Power Train), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer h... Read more

Incident date: Nov 18, 2025

The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 23V896000 (Power Train), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts to do the recall repairs were not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer h... Read more

Incident date: Aug 25, 2025

rear camera doesn't work--also theres a problem with the rack and pinion

Incident date: Aug 25, 2025

rear camera doesn't work--also theres a problem with the rack and pinion

Incident date: Aug 25, 2025

rear camera doesn't work--also theres a problem with the rack and pinion

Incident date: Mar 18, 2026

The contact owns a 2023 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Exterior Lighting, Electrical System); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer for an oil change. The contact was informed by the dealer that a hub bolt had detached from the vehicle. The contact was i... Read more

Incident date: Mar 18, 2026

The contact owns a 2023 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Exterior Lighting, Electrical System); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer for an oil change. The contact was informed by the dealer that a hub bolt had detached from the vehicle. The contact was i... Read more

Incident date: Mar 18, 2026

The contact owns a 2023 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Exterior Lighting, Electrical System); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer for an oil change. The contact was informed by the dealer that a hub bolt had detached from the vehicle. The contact was i... Read more

Incident date: Mar 18, 2026

There is a foot and brake pedal clearance that is a safety issue. The driver side lower heat vent impinges on the driver right foot when when hitting the brake. Looking on the internet this is a known issue that Ford refuses to fix. Customers are modifying or removing the heat vent for their safety. Here is a link of several complaints and customers solutions. [XXX] This is not limited to larg... Read more

Incident date: Jan 19, 2026

While I was coming home from work driving up the mountain on highway 35 in Fort Payne Alabama my vehicle stopped moving and I rolled to a stop on the side of the road. I had to call a rollback and my dad so he could come pick me up. He heard the noise and knew it was the flex plate torque converter issue that Ford is having.

Incident date: Jan 19, 2026

While I was coming home from work driving up the mountain on highway 35 in Fort Payne Alabama my vehicle stopped moving and I rolled to a stop on the side of the road. I had to call a rollback and my dad so he could come pick me up. He heard the noise and knew it was the flex plate torque converter issue that Ford is having.

Incident date: Nov 1, 2023

I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in J... Read more

Incident date: Mar 18, 2026

The contact owns a 2025 Ford F-350 SD. The contact stated that while driving at an undisclosed speed, the DEF (Diesel Exhaust Fluid) level reading became inoperable with the message “500 Miles to Empty - Refill Soon” displayed. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the DEF gauge had been replaced by the dealer. The vehicle was repaired; howeve... Read more

Incident date: Feb 5, 2024

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact stated that prior to receiving the recall letter, the contact experienced back over prevention camera failure. The contact also received notification of NHTSA Campaign Number: 25V732000 (Structure). Before receiving the recall letter, the driver's side B-pill... Read more

Incident date: Feb 5, 2024

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact stated that prior to receiving the recall letter, the contact experienced back over prevention camera failure. The contact also received notification of NHTSA Campaign Number: 25V732000 (Structure). Before receiving the recall letter, the driver's side B-pill... Read more

Incident date: Aug 20, 2024

Transmission went out at 101k miles - transmission needed to be rebuilt which I had done at a large cost. There was no warning, the trans went out while driving. Purge valve for gas (EVAP) also went out without any warning and when I would put gas in the car, the car would not start.

Incident date: Aug 20, 2024

Transmission went out at 101k miles - transmission needed to be rebuilt which I had done at a large cost. There was no warning, the trans went out while driving. Purge valve for gas (EVAP) also went out without any warning and when I would put gas in the car, the car would not start.

Incident date: Feb 1, 2026

I previously reported a safety issue re. Brakes not working in park. Vehicle rolled back and car almost hit mom and young daughter walking behind vehicle in parking lot. When I brought it to BellFord in [XXX] they told me it was not covered under the recall since it wasn’t being caused by rear axle. Instead they wanted to charge me $3,000 to diagnose their manufacturing defect. In addition whe... Read more

Incident date: Feb 1, 2026

I previously reported a safety issue re. Brakes not working in park. Vehicle rolled back and car almost hit mom and young daughter walking behind vehicle in parking lot. When I brought it to BellFord in [XXX] they told me it was not covered under the recall since it wasn’t being caused by rear axle. Instead they wanted to charge me $3,000 to diagnose their manufacturing defect. In addition whe... Read more

Incident date: Mar 13, 2026

I was driving my vehicle that was warmed up,about 5 miles from my house. I set the cruise control on 50 mph- the vehicle climbed an incline at 50, after the decline started the vehicle down shifted trying to keep 50 mph, but was still over by 3-5 mph. The road flattened out and The next thing i noticed was i was doing 42mph and the transmission was in neutral. I shifted back to drive and didnt us... Read more

Incident date: Mar 17, 2026

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 MPH, the A-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contac... Read more

Incident date: Mar 18, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more

Incident date: Mar 13, 2026

My car moves when pushed or pulled and the vehicle is off and in park. Additionally, my car does not accelerate over 5 miles per hour and makes a whining noise when trying to drive

Incident date: Mar 13, 2026

My car moves when pushed or pulled and the vehicle is off and in park. Additionally, my car does not accelerate over 5 miles per hour and makes a whining noise when trying to drive

Incident date: Mar 18, 2026

The contact owns a 2018 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was blank, with the message “Camera not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not c... Read more

Incident date: Mar 11, 2026

The contact owns a 2013 Ford Taurus. The contact stated that while driving under normal conditions, the vehicle became extremely difficult to steer, and significant physical strength was needed to turn the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (STEERING); and associated the failure with the recall; however, the VIN was not included in the recall. The vehicle was t... Read more

Incident date: Mar 6, 2026

The vehicle was serviced at Bartow Ford in Bartow, Florida, where approximately $1,100 was paid for the installation of a Body Control Module (BCM). Less than two weeks after this repair, the vehicle was returned to the same dealership due to issues involving the windshield wipers. According to the dealership’s own written statement, their technician began diagnosing the issue by replacing a blo... Read more

Fire

Incident date: Jan 15, 2026

Vehicle displayed Charge System Fault message on dash. Upon review at dealership they determined that alternator was bad and needed replaced. Vehicle has less than 15,000 miles on it. Took to dealership in mid-January and part is on national back order. Part not expected to be received by dealer until the end of March.

Incident date: Mar 18, 2026

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, parts for the recall repairs... Read more

Incident date: Mar 18, 2026

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, parts for the recall repairs... Read more

Incident date: Nov 27, 2023

The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 60-65 MPH, the vehicle jerked, lost automotive power, or stalled on several occasions. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted after approximately 5 minutes. The vehicle was taken to the dealer, where an unknown inte... Read more

Incident date: Jun 15, 2025

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side B-pillar trims were loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable ... Read more

Incident date: Mar 18, 2026

Consistent with NHTSA Recall bulletin 24V444000, my truck suddenly downshifts on its own from 5th or 6th gear to 1st or 2nd gear, even at highway speeds. When that happens, the RPMs increase dramatically and the truck slows down. I have almost wrecked while driving in snow when this happens, because the rear wheels slide out of control when the transmission drops to 1st or 2nd gear. So, why isn't ... Read more