Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
FORD
EDGE
(2019) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Apr 2, 2026
Incident date: Mar 16, 2026
The contact owns a 2024 Toyota Tundra. The contact stated that while driving approximately 70 MPH on the highway, the vehicle lost automotive power and decelerated unintendedly. The vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the spark plugs were replaced, the brake lines were flushed, and the oil filter was replaced. The v... Read more
Incident date: Jan 14, 2026
I am reporting a possible safety defect in my 2024 Toyota Sienna Hybrid AWD, VIN [XXX] . The vehicle intermittently surges, lurches, or creeps forward while I am pressing the brake pedal and attempting to slow or stop. It feels as though the vehicle briefly adds power or braking force momentarily decreases even though my foot remains on the brake. The sensation is not normal creep alone; it feels... Read more
Incident date: Mar 4, 2026
Faulty trans conductor plate Trans slipping on the 2-3 and 3-4 shifts from the speed sensor issue that damaged the trans. Need rebuilt or replaced.
Incident date: Mar 15, 2026
Driver side door will not open from the outside. Handle no longer operates.
Incident date: Mar 15, 2026
I was merging onto I-85 with my sister was in the front passenger seat, and my son was behind me on the driver's side. I heard a very loud bang/pop and looked to my right and immediately saw the curtain airbag deploying on the passenger side. I did not feel anything to indicate I hit something, no noise, no beeping from my vehicle safety features, no shake of the steering wheel to indicate I veere... Read more
Incident date: Feb 2, 2026
See attached document for complaint.
Incident date: Mar 2, 2026
See attached document for complaint.
Incident date: Mar 2, 2026
Moving portion of panoramic sunroof glass exploded outwards while driving 60 MPH. Loud noise and glass could have injured driver, caused an accident, or damaged surrounding vehicles. The dealership has inspected and denied responsibility. There was no warning or indication of the issue, the vehicle had passed state safety inspection a month prior and was serviced at the dealership 6 months prior.
Incident date: Mar 2, 2026
My 2024 BMW X5 experienced a complete megatronics failure at 54,500 miles. The megatronics unit controls critical vehicle functions including transmission and engine management. This failure caused the vehicle to become completely inoperable — posing a significant safety risk. This failure occurred just 4,500 miles beyond the factory warranty on a barely 2 year old vehicle. A 2024 mo... Read more
Incident date: Jan 1, 2022
I need NHTSA assisting in resolving safety recall # 26V112, Instrument Panel and Rearview Camera Displays May Fail/FMVSS 101,111,305. I took my Honda Prologue vehicle to Honda dealer for the recall to be address. The dealer started the update process but failed to complete the update process and is now refusing to continue with the safety recall. The update process is to bring the vehicle operati... Read more
Incident date: Feb 27, 2026
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle started running sluggishly and was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The m... Read more
FORD
EXPEDITION
(2020) - POWER TRAIN
Apr 2, 2026
Incident date: Dec 1, 2025
I had the car in for a message (service transmission now will not be able to shift soon). They told me there was nothing wrong with my transmission it was a parking brake sensor issue. They ordered me a new sensor and never called to tell me it was in. I followed up and they said they had the part and I could come in whenever. They said it was not a safety issue and would be a quick fix. I had an ... Read more
FORD
EXPEDITION
(2020) - SUSPENSION
Apr 2, 2026
Incident date: Dec 1, 2025
At speed, my wife was driving and without warning was pulled into oncoming traffic. Thank goodness, no accident. A completely failed and broken rear control arm (photo attached). I was told Nissan offered an extended 10 year warranty for this. We were 10 months beyond that. This is no exaggeration, people will be killed because of this. The part literally separated in 2, causing the wheel to immed... Read more
FORD
EXPEDITION
(2020) - UNKNOWN OR OTHER
Apr 2, 2026
Incident date: Dec 1, 2025
Phone calls constantly get dropped using hands free CarPlay, requiring me to switch to using my phone manually on the call. Big safety issue. I see online in numerous forums that this is an issue with Subaru use of CarPlay. It is not the phone, and I have tried every fix suggested.
Incident date: Mar 30, 2026
The power liftgate system appears to be malfunctioning. The vehicle intermittently displays a warning that the liftgate is open when it is fully closed and secured. When this occurs, the liftgate will not open using the exterior handle, interior button, or key fob. Additionally, the false “liftgate open” alert triggers the vehicle’s alarm system to activate unexpectedly without any attempt t... Read more
Incident date: Apr 2, 2026
I was driving my 2022 BMW X5 on the highway at approximately 78 mph when the vehicle suddenly and unexpectedly applied the brakes without any obstruction or vehicle in front of me. A warning appeared instructing me to release the brakes while driving. This created a dangerous situation and could have caused a rear-end collision. The vehicle has approximately 34,000 miles. This appears to be a malf... Read more
Incident date: Apr 2, 2026
I had a accident with a another and now both them are totaled but i didn’t got any airbags deployed when i called honda and ingot a person for the case he is like you need to go to dealership and inspect the car and they are like they don’t have any responsibility for safety issue
Crash
Incident date: Apr 2, 2026
The contact owns a 2019 Ford F-150. The contact stated that while driving at 5 MPH, the vehicle lunged into first and second gear. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,434.
Incident date: Apr 2, 2026
ABS light keeps coming on and off. The 4WD keeps going on and off and the cruise control and traction keeps working then not working. There is a recall for other year models for the ABS system that basically is exactly what’s happening with my truck. I am worried that it will go out and my truck will stop and cause and accident which almost happened today. This should be a recall alongside those... Read more
Incident date: Apr 2, 2026
ABS light keeps coming on and off. The 4WD keeps going on and off and the cruise control and traction keeps working then not working. There is a recall for other year models for the ABS system that basically is exactly what’s happening with my truck. I am worried that it will go out and my truck will stop and cause and accident which almost happened today. This should be a recall alongside those... Read more
Incident date: Apr 2, 2026
BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my v... Read more
Incident date: Jan 6, 2026
BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my v... Read more
Incident date: Jan 6, 2026
BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my v... Read more
Incident date: Apr 2, 2026
Vehicle equipped with red and blue emergency lights, excessive auxiliary lights prohibited by law, facilitates color of law violations, poses a risk to general public regarding harassment, impersonation of police officer, seller has actual knowledge, strictly liable upon a purchase agreement with buyer, and can be liable for crimes committed by others as a coconspirator.
Incident date: Apr 2, 2026
Vehicle equipped with red and blue emergency lights, excessive auxiliary lights prohibited by law, facilitates color of law violations, poses a risk to general public regarding harassment, impersonation of police officer, seller has actual knowledge, strictly liable upon a purchase agreement with buyer, and can be liable for crimes committed by others as a coconspirator.
Incident date: Apr 2, 2026
The contact owns a 2025 Ford Escape. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the engine revved up unexpectedly. Additionally, more effort was needed to depress the brake pedal, causing the braking distance to become extended. The dealer was notified of the failure, but the vehicle was not repaired. The contact related the failure to NHTSA Cam... Read more
Incident date: Apr 2, 2026
The contact owns a 2025 Ford Escape. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the engine revved up unexpectedly. Additionally, more effort was needed to depress the brake pedal, causing the braking distance to become extended. The dealer was notified of the failure, but the vehicle was not repaired. The contact related the failure to NHTSA Cam... Read more
Incident date: Mar 27, 2026
Driving at 75mph upgrade westbound out of Denver, Co. Engine failed, shut down at speed, had to emergency move to right shoulder through 3 lanes of traffic. The last 10 mph it locked wheels to a screeching halt. Towed to Foundation Chevrolet. Confirmed engine failed, needs replacement. Every service done on regular basis by same dealer. Had "recall" band aid performed a couple months ... Read more
Incident date: Apr 2, 2026
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving approximately 55 MPH, the vehicle started jerking and shuddering before it stalled. There was an abnormal grinding sound coming from the engine compartment. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed t... Read more
Incident date: Apr 2, 2026
The contact owns a 2009 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 18V021000 (Air Bags) and 16V290000 (Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that the parts were not yet available. The de... Read more
Incident date: Apr 2, 2026
Electrical propulsion failure resulting in 3 tow-ins. Vehicle goes into limp mode, slows to 20 mph on highway and then stops after about 2 miles. The issue appears related to the ICCU, fuse and 12V battery failures. History includes 6 attached ICCU related Repairs. #1 ICCU updated under recall SC271 at 31,678 miles. #2 Then the ICCU was replaced under recall SC302 at 45,059 miles. #3 Then t... Read more
Incident date: Apr 2, 2026
I was operating a 2022 Honda Pilot and had just made a left turn into a parking lot. I was slowly pulling into a parking space directly in front of a dance studio with a large floor-to-ceiling window. There were four children and a dance instructor standing inside near the window. As I was coming to a stop to park, my foot was on the brake. At that moment, the engine suddenly revved loudly and th... Read more
Crash
Incident date: Apr 2, 2026
I was operating a 2022 Honda Pilot and had just made a left turn into a parking lot. I was slowly pulling into a parking space directly in front of a dance studio with a large floor-to-ceiling window. There were four children and a dance instructor standing inside near the window. As I was coming to a stop to park, my foot was on the brake. At that moment, the engine suddenly revved loudly and th... Read more
Crash
Incident date: Apr 2, 2026
I was driving down Highway 16 in Texas between Fredericksburg and Kerrville when I heard a very loud noise and the panoramic window on my vehicle exploded. There were not any objects that came in contact with the window to cause it to break. Fortunately, the sunroof was closed and the inside cover was in the closed position so that glass did not cover me or the interior of the vehicle. This was... Read more
Incident date: Apr 2, 2026
The upper trim on the rear passenger window came off unexpectedly, which could have caused a safety hazard if it hit another car or a person.
Incident date: Apr 2, 2026
See attached document for complaint.
Incident date: Jan 12, 2026
Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 — more tha... Read more
Incident date: Mar 31, 2026
The contact owns a 2022 Nissan Leaf. The contact was notified of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more
Incident date: Mar 31, 2026
Vehicle power steering went out while driving as I almost crashed through the corner. My anti-skid light came on on the dash along with a message saying service power steering drive with care and a message saying service ESC. Upon further investigation, it appears the ground strap connecting the frame to the passenger side wheel well is corroded camming electrical problems with the power steering,... Read more
Incident date: Feb 6, 2026
Vehicle power panel has bad grounds throughout the vehicle Vehicle has lost all power to the unit
Incident date: Feb 6, 2026
Car has 84000 miles on it for last 15-20 thousand miles there is a smell of gas in the oil. I took to dealership they charged me to replace a catalytic converter. Not even a year later the cars engine blew up. Now needs a whole new motor there is loud knocking and car will not accelerate.
Incident date: Feb 6, 2026
Car has 84000 miles on it for last 15-20 thousand miles there is a smell of gas in the oil. I took to dealership they charged me to replace a catalytic converter. Not even a year later the cars engine blew up. Now needs a whole new motor there is loud knocking and car will not accelerate.
Incident date: Apr 2, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Apr 2, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Nov 26, 2025
Heater Core Windshield fogging because of antifreeze fumes interfering with the HVAC Yes the issue has been confirmed by the dealer (Sansone Ram, NJ) I wasn't sure but kept smelling antifreeze in the cabin and the front windshield was interfering with my view in front of me. This Vehicle is a 2024 Ram 1500 with approx 46000 miles, just a little out of the basic warranty but this issue is not a w... Read more
Incident date: Nov 26, 2025
Driving down road Truck quit, no warning. Left granddaughter stranded on road. Towed to gm dealership. Diagnosis was complete engine failure. Vehicle is there now waiting for decision to repair.
Incident date: Aug 8, 2025
Incident Summary: On April 1, 2026, while operating a 2025 Tesla Model Y at highway speeds (approx. 65-70 MPH), the front hood (frunk) spontaneously unlatched, flipped upward, and struck the windshield. The impact completely shattered the windshield, obstructed 100% of forward visibility, and caused structural damage to the hood and hinges. I was able to safely navigate to the shoulder by relying ... Read more
Incident date: Apr 2, 2026
The contact owns a 2025 Lexus GX 550. The contact stated that while driving at various speeds, the hood of the vehicle was fluttering up and down. The failure was more noticeable while driving 55 MPH or faster. The vehicle was taken to the dealer, who determined that the issue was normal and was known to occur with other 2025 models. The vehicle was not repaired. The manufacturer was informed of t... Read more
Incident date: Feb 14, 2026
I am writing to notify you of an Integrated Charging Control Unit (ICCU) failure on my 2023 Hyundai Ioniq 5, purchased in October of 2023. While driving home on March 4 2026, the dashboard displayed the warning "Check vehicle electrical system," and then a "pull over safely" warning. I had to leave the vehicle in a parking lot and walk home. It was towed to a dealer on March 5, 2026 to diagnose an... Read more
Incident date: Apr 2, 2026
The Auto Idle Stop system on my 2025 Honda Odyssey fails to restart the engine when the brake pedal is released quickly after a full stop. When this occurs, the vehicle stalls completely in traffic and must be manually restarted by the driver. This has happened multiple times and is reproducible. The failed component is the Auto Idle Stop/engine restart system. The vehicle is available for inspect... Read more