Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 26, 2026
The vehicle experienced a complete loss of communication with the ABS control module, resulting in multiple warning lights and loss of ABS and related safety systems. The failure is consistent with Volkswagen Recall 45F2, which describes internal ground and solder failures in the ABS module. Prior to total failure, the vehicle exhibited intermittent warning lights and an ABS fault code (01130 –... Read more
Incident date: Apr 1, 2026
Vehicle: Ford EcoSport Issue: Overheating / Unsafe to Drive After Recall Repairs Dealership: Bolton Ford Dates: Vehicle at dealership since December 31, 2025 Complaint Text: My Ford EcoSport has been at the dealership since December 31 for multiple recall repairs. After the recall work was completed, the dealership informed me that the vehicle now has an overheating issue and another non‑recal... Read more
Incident date: Apr 1, 2026
Vehicle: Ford EcoSport Issue: Overheating / Unsafe to Drive After Recall Repairs Dealership: Bolton Ford Dates: Vehicle at dealership since December 31, 2025 Complaint Text: My Ford EcoSport has been at the dealership since December 31 for multiple recall repairs. After the recall work was completed, the dealership informed me that the vehicle now has an overheating issue and another non‑recal... Read more
Incident date: Apr 1, 2025
There is a loud clicking sound coming from the front axle(s) while steering around corners. It began within 30 days of taking possession of the new vehicle in mid-April 2025 and has continued to this day, April 6, 2026 with 11k mileage on the car. Furthermore it has become progressively worse, whereby early on the steering had to be near the fully clocked left or right position, now it only has to... Read more
Incident date: Apr 1, 2025
Had recently turned 40,000 miles and was driving down a highway; ,lost all power had to get towed to dealership. Was told engine went out, and had to get another. Would be weeks, still no engine. Was towed 3/2/2026. Common problem finding out, was a 90k vehicle unacceptable!
Incident date: Apr 1, 2025
The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while the vehicle was idling at a stoplig... Read more
Incident date: Mar 18, 2026
Backup camera image intermittently goes out and just shows a mostly black image. It appears to match a previous recall that does not yet cover our model year (2023): 24V071000. The image can sometimes be restored by slamming the hatchback shut, but it is not a permanent fix.
FORD
BRONCO SPORT
(2023) - POWER TRAIN
Apr 6, 2026
Incident date: Jul 16, 2025
My Cybertruck’s Power Conversion System failed at ~65,000 miles. I received a PCS alert, AC charging became unavailable, and the vehicle displayed charging faults. The repair required major disassembly of the tonneau, bed, and air suspension and cost $7000 because it occurred after warranty. Why This Is a Safety Defect: The PCS is a critical component that handles onboard AC charging, DC-DC con... Read more
Incident date: Apr 1, 2026
I brought my 2019 Honda Accord to dealer for safety recall for something with the fuel system. Since then, I've been having car problems with acceleration, car jerking, and numerous dash lights coming on along with the check engine light. Had a few incidents where my vehicle was not functioning properly and would break down. Had my vehicle towed once since getting my vehicle back from dealer due ... Read more
FORD
EXPEDITION
(2022) - LANE DEPARTURE: WARNING
Apr 5, 2026
Incident date: Apr 3, 2026
Getting message on screen since october 2025. That time total milage on my car was less then 30,000 STEERING ASSIST REDUCED and LANE DEPARTURE AVOIDANCE FEATURE UNAVAILABLE. I did reset / restart the vehicle / soft / hard reset, software update. and This both message got disappear and then again after sometimes its keep coming back. So i did appointment to rocklin tesla center and they gave me cos... Read more
FORD
EXPEDITION
(2021) - ELECTRICAL SYSTEM
Apr 5, 2026
Incident date: Mar 26, 2026
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Mar 5, 2026
The Integrated Charging Control Unit (ICCU) failed after just 7400 miles on 2-6-2026. The vehicle would not drive faster than 25 miles per hour and had to be towed to the dealership for repair, where it took approximately one month to be returned to me. There was a "Check electric vehicle system" message on the dashboard.
Incident date: Mar 5, 2026
The Integrated Charging Control Unit (ICCU) failed after just 7400 miles on 2-6-2026. The vehicle would not drive faster than 25 miles per hour and had to be towed to the dealership for repair, where it took approximately one month to be returned to me. There was a "Check electric vehicle system" message on the dashboard.
Incident date: Mar 26, 2026
My 2019 Jeep Cherokee Latitude Plus is exhibiting a persistent metallic rattling and grinding noise originating from the Power Transfer Unit (PTU) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through Dr. Auto LLC, in Warren, OR. That it is in fact PTU unit attached to the propeller shaft. Plan to go through a deal... Read more
Incident date: Apr 5, 2026
This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that ... Read more
FORD
EXPEDITION
(2021) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apr 5, 2026
Incident date: Apr 1, 2026
I am reporting a recurring safety-related defect involving driver-assistance and steering-wheel controls on my 2022 Toyota Sienna Limited, VIN [XXX] ry 8, 2026, I brought the vehicle to Parkway Toyota in [XXX] bec [XXX] tion” warning appeared and cruise control stopped working. The dealer diagnosed the issue as related to the 12V battery, replaced the battery, and advised that the condition was... Read more
Incident date: Apr 4, 2026
As I drive down the road above 45 mph my steering wheel feels like it gets stuck, I have to get it pulled back out of the stick. It’s a terrible feeling and is uncontrollable. All systems are off that may cause any issues and it still does this. This is a common problem that I have been researching with this year model can we get a recall on this. It’s been doing. It over 6 months
Incident date: Mar 11, 2026
Having issues with transmission at 68000 miles. Shuddering and cutting out. Shift to park comes on and also replaced alternator twice already. Replaced 1st alternator at less than 20,000 miles at 2 years old.
Incident date: Apr 2, 2026
Coolant reservoir refilled during last 2 oil changes due to coolant loss. On most recent oil change, spark plugs were removed to put a camera in cylinders. Found water in cylinder. Swooshing sound from motor at idle. Bad headgasket. Replaced headgasket.
Incident date: Apr 4, 2026
I had a service airbag, service parking brake and the seatbelt light starts flashing. It happens every time I drive the vehicle and I had it looked at by a mechanic and they see no issue with the sensors. They told me to check for any recalls and I don’t see any here.
Incident date: Mar 30, 2026
I was driving and came to a stop at a light, let off the brake and then my truck came up with a wrench light and wouldn’t read the transmission gear, cab tool pulled these codes u0402, p0706, p0707, p1702, p1921 all pointing at towards the 6R80 transmission for this lead frame/sensor failure. It will work after the truck sits off for a little while but once you start driving for a few miles it g... Read more
Incident date: Apr 3, 2026
I am [XXX] , lessee of a 2024 Jeep Grand Cherokee Limited 4xe, VIN [XXX] . This vehicle is subject to three open safety recalls, including FCA Recall No. 78C (NHTSA 25V-766), which states the engine may be contaminated with sand from the casting process, leading to catastrophic engine failure, vehicle fire, or sudden unrecoverable loss of propulsion. Stellantis has confirmed there is no available ... Read more
Incident date: Dec 3, 2025
Brake system makes horrible noises, abs goes wild, brakes click from controller when pedal is pressed
Incident date: Apr 1, 2026
Shortly after my second time getting the battery looked at for the 4XE recall my vehicle was very sluggish from a stopped position with the pedal fully pressed. After 5-10 seconds the vehicle lunges forward aggressively as it goes from electric to gas mode
Incident date: Apr 2, 2026
The vehicle experiences intermittent loss of power and unstable acceleration while driving at normal speeds (approximately 45–55 mph). The vehicle will surge, hesitate, and fail to maintain consistent speed, creating an unsafe condition in traffic. While driving, the vehicle does not consistently respond to throttle input and may unexpectedly lose acceleration. This creates a risk of being rear... Read more
Incident date: Apr 4, 2026
Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair atte... Read more
Incident date: Jan 1, 2026
On Monday 12/22 at around 10:30am, I was driving back from Stanford CA where I have been taking my mom to her radiation therapy appointments. All of a sudden my brakes got super hard (Service Brake Assist appeared) and when pressing the brake pedal it continued to accelerate, I was able to swerve to my right hand side went over a curved side wall and pulled over before almost crashing the car in f... Read more
Incident date: Apr 4, 2026
My 2017 Acura MDX unexpectedly shifts into neutral while I am driving, specifically when slowing down approaching stop signs. When this happens, the vehicle loses power and will not accelerate, creating a dangerous situation in traffic. I have to manually press the Drive button to put the vehicle back into gear while still on the road. This has happened multiple times without warning and no recall... Read more
Incident date: Apr 4, 2026
My 2017 Acura MDX unexpectedly shifts into neutral while I am driving, specifically when slowing down approaching stop signs. When this happens, the vehicle loses power and will not accelerate, creating a dangerous situation in traffic. I have to manually press the Drive button to put the vehicle back into gear while still on the road. This has happened multiple times without warning and no recall... Read more
Incident date: Jan 1, 2026
On July 28, 2025, while driving the vehicle on public street, a warning flashed that the brakes have failed. In fact the brakes were totally inoperative. Driver was able to clear traffic and exit the roadway without incident. The Cadillac dealership found no issue with the brakes, but did "update the brake control module." In March, 2026 a crack in the windshield appeared. Safelite Compan... Read more
Incident date: Mar 16, 2026
Rear tailgate won’t open ir close correctly. The keyfob or the button om the tailgate won’t work. Really heavy tailgate to close manually.
Incident date: Mar 16, 2026
Seatbelt sensory goes off in the middle row right passenger staying seatbelt not connected. Seatbelt is connected and the alert will not cut off.
Incident date: Feb 28, 2026
Incident 1 (Loss of Propulsion in Traffic) - 12/16/25 The vehicle failed to restart immediately after the auto start-stop system attempted to re-engage the engine. Upon attempting to accelerate, the engine did not restart, resulting in a complete loss of propulsion while in active traffic. The vehicle became temporarily inoperable and unresponsive, creating a hazardous condition with elevated risk... Read more
Incident date: Jan 24, 2026
Component: Engine/Powertrain/Electrical System Incident Description: I am reporting a recurring, life-threatening "Loss of Motive Power" (Dead Pedal) in a 2024 Hyundai Tucson (Alabama-built). On multiple occasions, the vehicle has failed to respond to throttle input during high-risk maneuvers, specifically while merging into 45+ MPH traffic. The vehicle "chugs" and stalls, refusing to exceed 15 MP... Read more
Incident date: Apr 6, 2021
I am reporting another engine failure on the 6.2L L87. This engine passed the initial recall testing and the oil was changed to 0W40 on September 30, 2025. However, my engine in my 2023 LT Trail Boss started knocking on Friday, March 20, 2026 (at 22,500 miles) after I picked up my children from school. Thankfully it started as I pulled into my driveway with them so they weren’t in any danger. No... Read more
Incident date: Jan 10, 2026
I am reporting a safety concern regarding my 2023 Mercedes-Benz EQB 300 (VIN: [XXX] ), currently subject to NHTSA Recall 26V073 involving the high-voltage battery. According to NHTSA records and the manufacturer’s recall notice, this vehicle has an urgent safety recall due to a risk of fire caused by a potential internal short circuit in the high-voltage battery. The defect may result in a vehi... Read more
Incident date: Apr 4, 2026
While driving on the expressway at speeds above 60 mph and while attempting to pass another vehicle the vehicle shuts down with no acceleration. The vehicle will then after several seconds regain acceleration. Several times it has sounded like the vehicles starter engaged. This is a random occurrence and has happened approximately 10 times. There are no error codes and the dealership states th... Read more
Incident date: Apr 4, 2026
Driving down the freeway and it began raining. The wipers worked and then they just stopped working and it was pouring in the rain. I had to pull over because I couldn’t see. This has happened two other times. In having my vehicle inspected it showed no problem with the switch or wiper motor. The infotainment system also frequently locks up and restarts even after the recall was fixed.
Incident date: Apr 1, 2026
The air bad light on passenger side and on the review mirror it passenger airbag bag off that a safety issue it won’t work if in a accident need to be recalled
Incident date: Mar 31, 2026
I am filing a complaint regarding a 2021 Kia Sportage that experienced catastrophic engine failure, leaving the vehicle non-drivable despite regular maintenance and documented oil changes. I brought the vehicle to an authorized Kia dealership, located at 402 NJ-35, Keyport, NJ 07735, for evaluation. On or about March 17, 2026, I was informed by the dealership that coverage for engine replacement ... Read more
Incident date: Apr 3, 2026
The center infotainment stack screen refused to power up when starting the vehicle. The radio and hvac functions worked, but the screen would not turn on preventing the backup camera from functioning. Restarting the system twice and restarting the vehicle failed to get the system to function. Upon restart several hours later all systems appear to function normally. A video is available of the fail... Read more
Incident date: Apr 3, 2026
Vehicle: 2026 Honda Civic Sport Hatchback VIN: [XXX] Mileage at time of complaint: 1,500 miles Description of Problem: The vehicle jerks/shudders when turning at low RPM. This occurs consistently during low-speed maneuvers such as parking lot turns and slow cornering. The issue is repeatable and has been present since purchase. Multiple passengers have independently noticed and remarked on the is... Read more
Incident date: Sep 18, 2025
We have replaced the battery twice and likely will need a third battery soon. I have learned that there is a known issue with the DCM trying to connect using 3G. This is causing a parasitic drain on the battery. The vehicle will fail to start. This has occurred many times over the last few years. We have just learned of the problem.
FORD
TRANSIT CONNECT
(2021) - ELECTRICAL SYSTEM
Apr 3, 2026
Incident date: Apr 3, 2026
Both power sliding doors are malfunctioning, with the left side being critical. The dashboard intermittently flashes "Door Open" and "Left Sliding Door Problem" warnings during travel, regardless of speed or road conditions (highway, low-speed, and cornering). A certified Honda technician (Case #16203079) confirmed DTC B2037 is stored for the left sliding door ratchet switch. The diagnostic report... Read more
Incident date: Mar 1, 2026
Both power sliding doors are malfunctioning, with the left side being critical. The dashboard intermittently flashes "Door Open" and "Left Sliding Door Problem" warnings during travel, regardless of speed or road conditions (highway, low-speed, and cornering). A certified Honda technician (Case #16203079) confirmed DTC B2037 is stored for the left sliding door ratchet switch. The diagnostic report... Read more
Incident date: Sep 8, 2025
I own a 2020 Honda Accord EX-L with a 1.5T turbo engine. The problem happened on January 20, 2026, when my car had 66,988 miles. While my husband was driving it, the engine warning light came on, and the car suddenly lost power in the middle of the road. Fortunately, there was no car behind me at the time. Otherwise, he could have been in a serious accident. He was able to pull into a nearby parki... Read more
Incident date: Mar 11, 2026
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more
Incident date: Mar 11, 2026
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more
Incident date: Mar 11, 2026
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more
Incident date: Oct 22, 2025
It seems when the truck has been driven more than an a half hour to an hour and you shut the truck off the truck won't start back up. I believe the starter gets what they call heat soaked, then you have to wait until the truck cools down then I will start normal