Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Dec 7, 2025
The vehicle lost power on the highway due to an overheating issue. Very dangerous when this happens while your going 70 mph. The vehicle was later determined to be a victim of Ford's known 2.0L Ecoboost engine that due to Ford's defective design, which Ford admits but refuses to issue a recall for. The ONLY fix for this problem is to have the long block replaced at a cost of over $9,000.00. Not ex... Read more
Incident date: Dec 7, 2025
2024 Jeep Wrangler 4xe has had multiple safety recalls. My Jeep began losing all engine power while driving down the highway, causing it to jump forward and stall back. During this power malfunction, the engine began smoking and a burning smell was emitted from the engine compartment. I was luckily close enough to home that I made it back to my driveway before it completely lost power. I was worri... Read more
Fire
Incident date: May 1, 2024
The contact owns a 2016 BMW 320I. The contact stated that the Drive Train Failure, Check Engine, and Engine Overheating warning lights were illuminated. There was a fuel odor coming from the vehicle, and fluid was leaking underneath the vehicle near the muffler and under the driver's side seat. The vehicle was taken to the dealer to be diagnosed, and the codes were cleared but the failures persist... Read more
Incident date: May 1, 2024
My wife and I were driving at highway speed around 70mph and truck shut off. There were no dash indicators or warning lights that signaled any engine/diagnostic issues prior to engine shutting off. Lost all power but still had brakes and steering. Coasted to safe stopping point and truck would not turn over or restart. The truck had to be towed to dealer for repair. The assessment was the engine h... Read more
Incident date: Apr 1, 2025
I'm reporting moisture in the driver headlight. I noticed a little moisture when I purchased it in October 25(used). Of course the warranty is up and the extended warranty doesn't cover replacement of assembly. Which is very pricey over $2000. I took it to the dealership to get it looked at but at the time it was still working but flickering alot, now it's completely out. I asked was it cracked an... Read more
Incident date: Oct 1, 2024
The car had a power failure so I took it to the dealer to have it checked since it had an open recall, according to what the mechanic tells me is that the fault comes from the mild tree, but he does not tell me what causes that failure and he has not given me the results of the recall either
Incident date: Feb 2, 2026
Within a matter of a few days my car has been stopping by itself. The car was smoking and stopping in the middle of the highway, my dealership is proving me with a new engine but is trying to have me come out of pocket for an fuel injector, please help !
Incident date: Apr 4, 2026
I was informed of this recall fire risk. And I contacted Mercedes dealership where I got the car. And they informed me that the battery is not available at this time. And to park the vehicle outside. I can’t do this because my charging port is located inside my garage. This is not a safe and the dealership won’t do anything about it.
Incident date: Apr 4, 2026
Infotainment screen is flashing different colors and doesn’t work anymore.
FORD
EXPEDITION
(2016) - ELECTRICAL SYSTEM
Apr 6, 2026
Incident date: Mar 17, 2026
Car shifts out of gear and when trying to accelerate the car won’t go any faster. Feels like it slips out of gear. Happened out of the blue, NO check engine light and no warning
Incident date: Apr 6, 2026
No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.
Incident date: Jul 11, 2025
My expedition started stuttering and the speedometer, started fluctuating speeds which would also cause my cruise control to turn off. Then the speedometer quit working altogether and so did the odometer. If I turned the truck off and restarted it, it would reset everything for a few miles then it would start all over again. I went to the Ford dealership and got it fixed. It cost $2500. Later doi... Read more
Incident date: Feb 1, 2026
While driving, the moonroof on my 2019 Toyota RAV4 XLE AWD suddenly exploded with a loud bang and the glass blew outward. There was no impact, debris, or external cause. The sound was similar to a gunshot. The remaining glass appeared to be pushed upward/outward, not inward. This created a safety hazard due to potential driver distraction and risk of injury from falling glass. This appears consist... Read more
Incident date: Feb 11, 2026
Upon coming to a complete stop, the engine has failed to reengage causing the car to stall in traffic. The car has restarted after being turned off and restarting but with traffic moving all around us and cars behind honking because they think we are failing to go. If we happened to stop in an intersection it could be even more dangerous. This has happened 3 times so far I. The past couple of mont... Read more
FORD
EXPEDITION
(2021) - ELECTRICAL SYSTEM
Apr 6, 2026
Incident date: Mar 16, 2026
Three out of the four door lock actuators have gone bad. It’s the front driver side door, rear driver side door, and rear passenger side door. That’s not normal wear and tear, that’s a defect and it’s a safety issue.
Incident date: Mar 23, 2026
Supplemental restraint system problem. See you dealer. Warning light.
Incident date: Mar 23, 2026
On April 2nd, 2026. I was driving this car into a parking space. I had to be going 5 mph. Or slower. Probably even slower. Pulling in.. I applied the brakes of course. The car wouldn’t stop. My husband/passenger told me to STOP. I did stop. This car kept rolling and crashed/smashed/ hit the brick red building in front of us. No brake hold was displayed.. no nothing. No brake stop. Nooooo nothing... Read more
Crash
1 injured
Incident date: Apr 6, 2026
The contact owns a 2001 Ford Ranger. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop. The contact stated that there was smoke coming from underneath the hood. The brakes and check engine warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact refere... Read more
Incident date: Apr 6, 2026
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal and attempting to overtake another vehicle. The RPM was extremely elevated; however, the vehicle failed to respond as intended. The contact pulled over to the shoulder of the roadway and restarted the vehicle before resuming normal drivi... Read more
Incident date: Apr 4, 2026
The contact owns a 2023 Ram 1500. The contact stated that while coming to a stop at a stoplight, after shifting into drive, the vehicle unexpectedly shifted into park and the electronic parking brake engaged unexpectedly. There was no warning light illuminated. The contact continued driving after shifting the vehicle back into drive and releasing the electronic parking brake. The vehicle was taken... Read more
Incident date: Jan 30, 2026
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Dec 6, 2023
The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while driving at 35 MPH and accelerating above 40 MPH, the vehicle failed to accelerate above 40 MPH before it lost automotive power. The vehicle was driven back to the residence. The vehicle was diagnosed by the dealer, and the failure was associated with NHTSA Campaign Number: 22V955000 (FUEL SYSTEM, DIESEL, FUEL SYSTEM, GASOLI... Read more
Incident date: Dec 6, 2023
The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while driving at 35 MPH and accelerating above 40 MPH, the vehicle failed to accelerate above 40 MPH before it lost automotive power. The vehicle was driven back to the residence. The vehicle was diagnosed by the dealer, and the failure was associated with NHTSA Campaign Number: 22V955000 (FUEL SYSTEM, DIESEL, FUEL SYSTEM, GASOLI... Read more
Incident date: Dec 6, 2023
This RV is a Manufactured defect Nightmare through Estimates and Insurance Estimate and inspection have 15 defects from [XXX] with over 50 pictures showing Manufacturing defects and inspection from Progressive Insurance found over 53 itemize report with what was wrong with the trailer with over 100 pictures. We had to voluntary surrender this RV to Huntington National bank because no one would he... Read more
Incident date: Feb 12, 2026
This RV is a Manufactured defect Nightmare through Estimates and Insurance Estimate and inspection have 15 defects from [XXX] with over 50 pictures showing Manufacturing defects and inspection from Progressive Insurance found over 53 itemize report with what was wrong with the trailer with over 100 pictures. We had to voluntary surrender this RV to Huntington National bank because no one would he... Read more
Incident date: Feb 12, 2026
On March 3, 2026 my son was driving our 2020 Acura MDX when we lost power in the middle of an intersection. The following day we had it towed to Montanto Acura in [XXX] where we were told we had a blown engine due to a bad crank shaft and possibly engine bearings. Prior to this the car drove fine with no warning signs. My son who was [XXX] old was at a dangerous intersection and had to wait for ... Read more
Incident date: Feb 6, 2026
This vehicle is equipped with Blue Cruise, a hands-free driving feature. While in hands-free drive mode (Blue Cruise), the vehicle abruptly disengaged and aggressively pulled off the highway. In icy conditions and at high speeds. This is abnormal for the system. Typically, if the Blue Cruise disengages, it gives a timed warning, about 5-10 seconds, and then will disengage. This was dangerously dif... Read more
Incident date: Dec 15, 2025
Motor is not included in the 6.2 recall for some reason. It is consistently burning through 3 qts of oil every 2-3k miles. This is a major concern considering I travel a lot. I want to know why this specific motor isn’t covered in the recall considering it is having the same issues as the current recall. This has been an ongoing issue and I have been waiting for a recall notice. GM dealersh... Read more
Incident date: Apr 2, 2026
My wife was driving our 2016 Honda Pilot and making a right turn when she lost most of the power on the vehicle. She noticed an immediate rattling/knocking sound and drove home with reduced power. We took it to the Honda dealership on the week of March 30 to have it evaluated and they said it was a timing belt issue. We were charged the diagnostic fee and had it towed from the dealership to a repa... Read more
Incident date: Apr 2, 2026
My 2017 Subaru Forrester has experienced a second failure of the front passenger Occupant Detection System (ODS) sensor mat, error code B1760. This system controls whether the passenger airbag is active — when the warning light is on, the airbag will not deploy, creating a serious safety risk for passengers. This is the second occurrence of this failure. The first repair was completed approxima... Read more
Incident date: Apr 6, 2026
Rear Backup Camera keeps malfunctioning. The display screen from camera glitches or goes black and eventually it will state that rear camera is not available.
Incident date: Apr 6, 2026
Vehicle suddenly stalled and didn’t restart, showing low voltage, lights and gauges flashed erratically. This happened in 2024, brought to dealer, they advised no codes to diagnose issue. Happened again 4/1/2026, battery dead low voltage, had appointment at dealer and issue corrected on its on before appointment.
Incident date: Apr 6, 2026
On 4/4/2026, my child sustained a serious finger injury involving the power sliding door. The child activated the power sliding door using the interior door button. While the door was closing, the child’s hand remained on the front (leading) edge of the sliding door where it meets the door frame (B-pillar). The child’s finger became caught between the closing door and the frame. The power sl... Read more
1 injured
Incident date: Feb 10, 2026
The second row seat recall has effected us so much, we transport a [XXX] and [XXX] old ( [XXX]) all the time to appts and out to dinner, we are putting them in the 3rd row seats Our dealership told us there were no rentals available when we contacted them. So we have been suffering and my inlaws as well! They are finally fixing some of them, saying it by vin number. From what I can see the ar... Read more
Incident date: Apr 6, 2026
The contact owns a 2019 Mercedes-Benz GLC300. The contact stated that while driving 65 MPH on the interstate, the sunroof suddenly shattered into pieces and flew off the vehicle. The vehicle was driven to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,706.
Incident date: Mar 17, 2026
On March 6th, 2026, I spent the day running errands in normal driving conditions and it created a situation that did not charge the battery or switch to gasoline. Several error lights displayed seconds before the car died. The hazard lights failed within 15 minutes of waiting for a tow truck. The dealership service department charged the battery and gave me advice to run the car at least 30 minut... Read more
Incident date: Jan 5, 2026
Car was in FSD mode, backing out of a parking place very slowly when it accelerated and crashed into a post and wall. No other cars or people were involved, but no alarms, beeps, or warnings were sounded and the screen/monitor/camera systems went blank simultaneously. This caused over $5000 worth of damage per the estimate provided by the only body shop in the area allowed to fix Teslas. There is ... Read more
Crash
Incident date: Mar 25, 2026
Description: While using cruise control at highway speed and winter weather conditions, the cruise control system suddenly and unexpectedly disengaged without adequate warning. The vehicle experienced rapid deceleration and I lost control, resulting in multiple spins, a near collision with a truck, and impact with a curb before coming to stop. The vehicle sustained damage. Fortunately no one was n... Read more
Crash
Incident date: Apr 4, 2026
This motorcycle has had a history of stalling while riding, this issue has persisted through two "repairs" that the dealership deemed safe. It stalled on the way back from retrieving the motorcycle from the supposed repair and put me in a life threatening scenario when the motorcycle stalled in traffic in front of a diesel in a construction zone without any available shoulders. The error that disp... Read more
1 injured
Incident date: Apr 4, 2026
This motorcycle has had a history of stalling while riding, this issue has persisted through two "repairs" that the dealership deemed safe. It stalled on the way back from retrieving the motorcycle from the supposed repair and put me in a life threatening scenario when the motorcycle stalled in traffic in front of a diesel in a construction zone without any available shoulders. The error that disp... Read more
1 injured
Incident date: Apr 6, 2026
This motorcycle has had a history of stalling while riding, this issue has persisted through two "repairs" that the dealership deemed safe. It stalled on the way back from retrieving the motorcycle from the supposed repair and put me in a life threatening scenario when the motorcycle stalled in traffic in front of a diesel in a construction zone without any available shoulders. The error that disp... Read more
1 injured
Incident date: Oct 1, 2025
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
FORD
EXPEDITION
(2018) - ENGINE
Apr 6, 2026
Incident date: Mar 31, 2026
Warning lights came on while driving down I-43 in Walworth county, WI. The "hot oil" light stayed illuminated. The vehicle ran until I stopped on the off ramp where it shut itself down and would not restart. The hazard lights would only work briefly then turn off.
FORD
EXPEDITION
(2018) - STEERING
Apr 6, 2026
Incident date: Mar 31, 2026
Subject: Safety Defect Report – Steering Wheel Lock-Up & Lack of Notification – 2022 Honda HR-V Description of Incident: I am reporting a severe, life-threatening safety defect regarding the steering system of my 2022 Honda HR-V. While driving, the steering wheel suddenly and unexpectedly locks up, making it nearly impossible to steer. This has occurred more than three times recently, with in... Read more
Incident date: Apr 4, 2026
The contact's brother owned a 2024 Honda CR-V. The contact stated that while her brother was driving at approximately 54 MPH as he turned the steering wheel to the left to follow the road, the steering wheel locked up and stayed turned to the left. The contact stated that her brother crashed into the highway barrier. The contact stated that her brother had a passenger in the back seat. The contact... Read more
Crash
2 injured
Incident date: Jul 1, 2025
The back drivers side seatbelt belt does not latch. The manufacturer refuses to fix without a fee.
Incident date: Mar 9, 2026
The contact owns a 2022 Lincoln Navigator. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System Gasoline) and 26V165000 (Back Over Prevention, Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufact... Read more
Incident date: Oct 6, 2025
The contact owns a 2022 Lincoln Navigator. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System Gasoline) and 26V165000 (Back Over Prevention, Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufact... Read more
Incident date: Mar 26, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the vehicle stalled while driving. While accelerating, the vehicle stalled. There was an abnormal revving of the engine while accelerating. The driver pulled over and restarted the vehicle. The engine and oil light warning lights were illuminated. The contact related the failure to NHTSA Campaign N... Read more
Incident date: Mar 26, 2026
VCM and Rearview camera glitching not working, can cause crashes. Everything was checked for voltage and works properly. It seems like it is a system infotainment issue for 2017 Volvo xc90