Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 4, 2026
While driving the dash screen starts to flicker on and off and then goes black and a no signal message appears on the screen. When this happens I have no gauges to check and no speedometer to view, very unsafe to drive with no gauges or speedometer. I’ve been to the dealership two times for this problem once in December of 2025 and again in April of 2026 and still have the same issue.
Incident date: Sep 30, 2019
I own a 2025 Ram 2500 that is affected by Recall 03D involving the Trailer Brake Control Module. This recall is related to a potential failure of the trailer braking system and trailer lighting system, which creates a serious safety risk while towing. I regularly use this truck for towing, and due to this issue, the vehicle may not safely tow trailers, increasing the risk of an accident. I have ex... Read more
Incident date: Oct 1, 2025
UNKNOWN, Steering stick when drivining down the road. You turn the steering wheel and just sticks.
FORD
BRONCO SPORT
(2021) - EXTERIOR LIGHTING
Apr 8, 2026
Incident date: Nov 7, 2020
Our 2025 Ram 1500 is subject to a safety recall involving the trailer brake system. The dealer confirmed that the defect may cause trailer brakes and trailer lighting to fail. We were advised that there is currently no repair available and that parts may not be available for up to a year. Because of this defect, we are unable to safely tow our travel trailer, which is a primary intended use of th... Read more
FORD
BRONCO SPORT
(2021) - ELECTRICAL SYSTEM
Apr 8, 2026
Incident date: Nov 7, 2020
Our 2025 Ram 1500 is subject to a safety recall involving the trailer brake system. The dealer confirmed that the defect may cause trailer brakes and trailer lighting to fail. We were advised that there is currently no repair available and that parts may not be available for up to a year. Because of this defect, we are unable to safely tow our travel trailer, which is a primary intended use of th... Read more
Incident date: Feb 1, 2026
Safety recall letter dated 4/4/25 states the piston rings may have been manufactured incorrectly causing oil consumption resulting in loss of drive power and/or fire. Kia performed two 1000 mile oil level checks which indicated it was 2 quarts low both times!!! I have asked for a written document stating they are not going to fix the problem and why (because he did not have all his oil change re... Read more
Incident date: Apr 6, 2026
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the contact noticed an unusual popping sound. The low battery and check engine warning lights were illuminated. In addition, the battery lost power. The vehicle was driven to the shoulder of the road, and the vehicle was turned off. The contact stated that while attempting to restart the vehicle, the v... Read more
Incident date: Apr 7, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Steering wheel is constantly getting stuck, then unstuck. Vehicle can be inspected upon request. How was your safety or the safety of others put at risk? my safety was questionable on highways when trying to switch lanes or on long turns. Has the problem been reproduced or confirmed by a dealer or in... Read more
Incident date: Aug 22, 2025
The vehicle has experienced repeated failures of the infotainment and display system, including the screen going blank and displaying “no content available” while functions such as Apple CarPlay are actively in use. The issue affects the ability to control media and view system information from both the main display and steering wheel controls. The vehicle has undergone multiple repair attem... Read more
Incident date: Aug 22, 2025
The same issue that was recalled on every Aura from 2004-2007 Malibu 2004-2009 G6 2005-2009 Sudden loss of electric power steering randomly locks up when I'm driving.g.almost caused me to crash a total of 7 times with children in the vehicle. I am requesting this be replaced at no.coast to me immediately do to it's safety recall issue that is clearly been one in every model.
Incident date: Nov 25, 2025
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended, and the stopping distance was extended. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was ... Read more
FORD
EXPEDITION
(2021) - SERVICE BRAKES, HYDRAULIC
Apr 8, 2026
Incident date: Dec 23, 2025
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended, and the stopping distance was extended. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was ... Read more
Incident date: Apr 6, 2026
The contact owns a 2024 Honda Prologue. The contact stated that while reversing, the rear-view camera screen was blank. The contact stated that the battery was not fully charged. Additionally, while making a left turn, there was an abnormal clicking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer several times. The contact was informed that the fr... Read more
Incident date: Dec 31, 1969
The seat has been repaired at a Nissan two or three times and still the motor on the seat just stops working so it will not go forward or backward. Regarding the auto braking system, the camera or car will seem something in front of me and will auto brake, a hard brake, but there won’t be anything in front of me.
Incident date: Apr 8, 2026
I was driving my Ram 1500 5.7L eTorque this morning (2022, ~36k miles). About 10 minutes in, I was stopped at a light and the truck shut down completely (engine, electric, etc.) There was no prior notice, nor was it having problems. When I tried to go as the light turned green, obviously the truck did not go. I noticed several panel lights come on, including the battery light. There was also ... Read more
Incident date: Apr 7, 2026
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: Apr 1, 2026
Warning message appeared on dash as I was braking. Reduced braking power. I had pushed on brake pedal almost to the floor & missed turning at a corner. My car also makes noise upon backing up each day.
Incident date: Apr 1, 2026
this is the 10 speed transmission. When starting from a stop the truck will start to shift thru gears and then shift into neutral and the engine will rev very high and then slam back into a lower gear.
Incident date: May 15, 2025
Fuel pump defective, return hose onto the top of fuel pump starts to leak fuel.Which can led to car stalling out from not having the correct fuel pressure which caused the engine to stall everywhere,the road,fire hazard,etc.
Incident date: May 15, 2025
I am submitting a complaint regarding my 2011 Kia Optima (VIN: [XXX] ), which is currently experiencing significant engine issues and is undrivable. This issue is currently being reviewed under Kia Case #XXX. This vehicle is part of the Theta II engine group that has been the subject of recalls, service campaigns, and extended warranty coverage due to known engine defects, including rod bearing f... Read more
Incident date: May 15, 2025
The contact owns a 2022 Harley-Davidson RH1250 S. The contact stated that while riding at an undisclosed speed, the motorcycle lost automotive power. There was no warning light illuminated. The motorcycle was towed to the dealer, and it was determined that the camshaft sensor had caused damages to the engine, and that the engine needed to be replaced. The motorcycle was not repaired. The manufactu... Read more
Incident date: Apr 8, 2026
The contact owns a 2017 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that while driving 40 MPH, the engine choked, and the vehicle stalled. The contact stated that when the vehicle accelerated to 60 MPH, the choking and stalling failure ceased. The contact ... Read more
Incident date: Oct 1, 2025
Instrument cluster has stopped working. Issue has been confirmed with Matt Bowers Hyundai in Gulfport, MS. Similar to the TSB 22-01-058H. Instrument cluster fails to display RPMs, Temperature, Speed, and Fuel level. Auto Bright headlights fail, seatbelt warning lights fail. Cruise control becomes inactive. Also have noticed this to cause parking sensors to become inaccurate.
Incident date: Apr 7, 2026
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving approximately 50 MPH, the rear passenger’s side door opened unexpectedly. The contact immediately pulled over to manually close the door. The contact stated that the soft-touch door system failed, causing the contact to secure the doors with a tie. The dealer was contacted and confirmed that the VIN was n... Read more
Incident date: Oct 8, 2025
The drivers seat is lose and can be felt and heard making noise when driving, even at low speeds. It shifts back and forth upon acceleration and deceleration. Ive had a mechanic look at it and determine it is in fact shifting around while driving, which is extremely unsafe. Upon further research found that many othet Acura/Honda users have had the same issue especially in the MDX model mentio... Read more
Incident date: Oct 8, 2025
The contact owns a 2020 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while maintaining automotive power. Several unknown warning lights were illuminated. The vehicle was taken to a local independent mechanic, where the mechanic retrieved DTC: P219F, and there were misfires with cylinders #3 and #4. The local dealer was contacted. The vehicle was ... Read more
Incident date: Oct 8, 2025
The contact owns a 2025 Nissan Frontier. The contact stated that while reversing, the rear-view camera image was blank. The failure reoccurred twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 25V324000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was not made... Read more
Incident date: Apr 8, 2025
I was driving in [XXX] on 1604 and the car was driving fine and out of nowhere. The car started shaking while on the highway for about seven8 seconds and then I heard an explosion smoke and fire. I pulled to the side. The car was on fire. The whole car was on fire within a minute or two I always took care of the car. Don’t understand how that happened. INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Fire
Incident date: Mar 3, 2024
My son was driving to school. He was not speeding or any type of reckless driving. He hit an ice patch. His car spun and flew thru the air. The airbag compartment opened but it was defective. All metal shards came flying out of it causing multiple lacerations. He also lost consciousness from the impact and I was told by hospital ER doctor the airbag was defective and he was suffering from a very ... Read more
Crash
1 injured
Incident date: Jan 6, 2026
Sold vehicle with full knowledge that its was not safe to be driven the dealership/owner didn’t follow state safety regulations I could have been hurts well as innocent people on the roads and highways if the motor would have messed up or something underneath the vehicle would have malfunction and broken
Incident date: Jan 6, 2026
Sold vehicle with full knowledge that its was not safe to be driven the dealership/owner didn’t follow state safety regulations I could have been hurts well as innocent people on the roads and highways if the motor would have messed up or something underneath the vehicle would have malfunction and broken
Incident date: Feb 23, 2026
Engine Wiring harness. Safety recall denied to me. NHTSA #16V888000 Safety issue details are in the safety recall. VSA braking can malfunction causing accident. Honda ran diagnostic . Problem with 3rd party Delphi wiring harnesses . I have the exact problem as the safety recall confirmed by the honda service department. yes there was the exact warning lamps associated with the safety recall... Read more
Incident date: Feb 23, 2026
Safety recalls and I don’t feel safe with my children in car
Incident date: Feb 23, 2026
Safety recalls and I don’t feel safe with my children in car
Incident date: Feb 16, 2026
Vehicle suddenly stalled at a red light and did not turn back on. Everything shut down. Also The factory-installed backup camera has failed completely. When the vehicle is shifted into reverse, the infotainment screen remains blank or black. This failure significantly reduces rearward visibility, creating a severe safety risk for pedestrians and property, Also not allowing access to temp contr... Read more
Incident date: Feb 16, 2026
I called way scarff ford to have the safety recalls taken care. Got my appointment, stopped the car off in the morning. They kept the car for 3 days and after the 3rd day they said everything is good to go. Go there in Auburn WA couldn't find my car. Took 4 people or including myself. Then it took another half hour to 45 min to find my car. Go get in the vehicle and something doesn't seem righ... Read more
Incident date: Feb 16, 2026
I called way scarff ford to have the safety recalls taken care. Got my appointment, stopped the car off in the morning. They kept the car for 3 days and after the 3rd day they said everything is good to go. Go there in Auburn WA couldn't find my car. Took 4 people or including myself. Then it took another half hour to 45 min to find my car. Go get in the vehicle and something doesn't seem righ... Read more
Incident date: Mar 16, 2026
Braking issues Sensors go off when nothing aroung Slow backing car engages brakes Bad smell like a strong BO persists after cabin an oil fulter changed Battery / alternator drain 12-07 2025 to 01-17 2026 in auto shop I was told wainting for part ( Onstar ) Prior brake issues early April 2025 the week of having auto brakes and steering lock up during 45mph drive it was documented as a camera issue... Read more
Incident date: Apr 7, 2026
The car feels unbalanced and shifting is bad
Incident date: Jul 31, 2025
Unreasonable Delay in Remedy for Recall 23V896 / 23S65 I am filing this complaint to report an unacceptable delay in the remedy for NHTSA Recall 23V896 (Manufacturer 23S65). This recall was issued in December 2023, yet as of April 2026, the manufacturer continues to claim that parts are unavailable for repair. This delay has persisted for nearly three years, during which time the manufacturer has... Read more
Incident date: Jul 31, 2025
All of the screens in the car failed to start. They remained black while the car was running. Turning the car off did nothing. Drove to a parking lot, turned the car off, got out, locked the car, waited 5 minutes and it still didn't come back. Had to do a reboot by holding the system power button for 10 seconds. This has occurred 3x in 9,200 miles.
Incident date: Dec 15, 2025
The leather dash has "shrunk" so badly and is so distorted that there is no way the passenger airbag would properly inflate in an accident. Porsche tells me that this defect is "cosmetic" and of no consequence to vehicle safety. I do not agree with this position and feel that Porsche should be liable for this defect.
Incident date: Mar 18, 2026
Vehicle accelerated after foot removed from pedal causing the vehicle to strike the inside of garage wall.s
Crash
Incident date: Apr 7, 2026
I am reporting a safety-related failure involving my 2021 Volkswagen ID.4. The vehicle has experienced two separate incidents where it suddenly lost power while driving and became inoperable without warning. The first occurrence happened while I was in the middle of an intersection. The vehicle lost power and could not continue moving, creating a dangerous situation with surrounding traffic. The s... Read more
FORD
EXPEDITION
(2017) - ELECTRICAL SYSTEM
Apr 7, 2026
Incident date: Apr 7, 2026
I am reporting a safety-related failure involving my 2021 Volkswagen ID.4. The vehicle has experienced two separate incidents where it suddenly lost power while driving and became inoperable without warning. The first occurrence happened while I was in the middle of an intersection. The vehicle lost power and could not continue moving, creating a dangerous situation with surrounding traffic. The s... Read more
Incident date: Mar 1, 2026
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The manufacturer was not contacted about the unrepaired recall repairs. The contact had not experienced a failure.
Incident date: Mar 1, 2026
The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image would appear blank, and a camera not available warning message displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was n... Read more
Incident date: Oct 1, 2025
I AM SUBMITTING THIS COMPLAINT REGARDING AN ACCIDENT INVOLVINGMY 2022 CHEVROLET TAHOE. WHILE I WAS DRIVING NORMALLY, THE REAR WHEELS SUDDENLY LOCKED UP, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH INTO A WAL. THE IMPACT WAS SEVERE ENOUGH THAT THE AIRBAGS DEPLOYED. I WAS NOTIFIED ON 02/13/2026 ABOUT THE RECALL BUT THE RECALL STATUS (REMEDY NOT AVAILABLE) WITH RECALL NUMBER N252536750 STOP... Read more
Crash
1 injured
Incident date: Oct 1, 2025
Catastrophic structural failure of the motorcycle frame. The lower Left Hand Cradle Assembly (Triumph Part # T2071344), which connects the front engine mount to the rear swingarm pivot, sheared completely through. The fracture occurred precisely at the Heat-Affected Zone (HAZ) of the factory weld. This localized metallurgical defect causes a total loss of chassis integrity. A failure of this prim... Read more
Incident date: Mar 17, 2026
The contact owns a 2018 Nissan Kicks. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled and lost motive power, with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The vehicle was taken to the dealer on several occasions and was diagnosed with airflow sensor failure. The contact was informed that ... Read more