Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Dec 11, 2025
Cylinder 4 misfire code caused a check engine light. Brought to mechanic who replaced all spark plugs and the cylinder 4 coil pack. The code came back later that day. I started noticing a low coolant level and one instance of white smoke on startup. I brought the vehicle to the dealer for diagnostic and was diagnosed with coolant intrusion in the engine block. This is a well reported and well kno... Read more
FORD
TRANSIT CONNECT
(2020) - STEERING
Apr 17, 2026
Incident date: Jan 6, 2026
The contact owns a 2007 Pontiac G6. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the air bag warning light and check engine warning light illuminated. The contact stated that the steering wheel became difficult to turn, and the vehicle was nearly involved in a T-bone crash. The contact forcefully turned the steering wheel to regain control of the v... Read more
Incident date: Mar 17, 2026
The factory-installed Trailer Tow module in my 2024 Jeep Grand Cherokee keeps shutting down the lights in my horse trailer while on the road. The trailer lights been thoroughly inspected and no problem with the lights or wiring could be found. The Jeep dealer said the Jeep is "functioning as designed." Apparently, it is designed to shut down all the trailer lights at the most minor change in the c... Read more
Incident date: Feb 27, 2019
Rear windshield shattered between 4/16/2026, 10:04 AM and 4/16/2026, 6:43 PM without reason, no one near it to cause this broken windshield. I have Simplisafe camera that showed no one was near the car. See attached pictures.
Incident date: Mar 23, 2026
The contact owns a 2020 Ford Transit Connect. The contact stated that while driving in a rainstorm, rainwater poured into the vehicle from the front passenger’s side windshield. The vehicle was taken to the local Satellite Auto Glass repair shop, and it was discovered that the front windshield adhesive had failed, causing the passenger’s side front windshield to become unsecured. The contact ... Read more
Incident date: Apr 15, 2026
I have the same issue in my 2014 Outlaw that was identified with the 2017 model year that was covered under the recall, "2017 THOR OUTLAW Recall - Campaign #21V845000". I had the external compartment outer door skin separate from the motorhome while driving.
Incident date: Apr 15, 2026
The transmission on my 2022 Ford Edge is experiencing premature failure at approximately 81,000 miles. The vehicle exhibits repeated harsh jerking during acceleration, most notably at approximately 15–20 mph and occasionally around 40 mph. Additionally, the vehicle has experienced intermittent failure to engage in reverse. When reverse does engage, it sometimes does so with a sudden and forcefu... Read more
Incident date: Jan 1, 2024
2020 Chevy Blazer RS 3.6L V6: having intermittent issues with ‘check engine’ light activating and giving code P0128 - indicating “Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature)”. Symptoms include: - Temp gauge drops to reading “C” (cold), - AC blows warm/hot air, - Dash displays message, “Steering Assist is Reduced, Drive with Care”, - Radiato... Read more
Incident date: Jan 1, 2024
Loud ticking sound from engine corresponding with engine speed (faster as the rpms increased). Took in to dealership out of concern and the rod bearings were spun necessitating a full engine replacement. This was only 4 months after it passed the inspection for Recall - L87 Engine Loss of Propulsion (Related field action: See Special Coverage N252494003).
Incident date: Apr 17, 2026
I am writing about my concerns on a 2016 Hyundai Sonata SE that I purchased for my daughter in October 2023. After purchasing I took it to my local Hyundai dealer to have it checked out. It was one of the cars that came with a lifetime warranty for the rods DO TO A DEFECT.On January 2024 my daughter was driving on the freeway when all of a sudden it just stopped accelerating and when checked it wa... Read more
FORD
EXPEDITION
(2018) - FUEL/PROPULSION SYSTEM
Apr 17, 2026
Incident date: Dec 1, 2025
I am writing about my concerns on a 2016 Hyundai Sonata SE that I purchased for my daughter in October 2023. After purchasing I took it to my local Hyundai dealer to have it checked out. It was one of the cars that came with a lifetime warranty for the rods DO TO A DEFECT.On January 2024 my daughter was driving on the freeway when all of a sudden it just stopped accelerating and when checked it wa... Read more
FORD
EXPEDITION
(2018) - ELECTRICAL SYSTEM
Apr 17, 2026
Incident date: Dec 1, 2025
Front Camera sometimes malfunctions and will not display, only black screen. A recall or customer satisfactory program has been issued for rear camera, but not for front Camera. This issue could be dangerous when pulling forward from a parking spot as view is partially obstructed by large hood. The Ford dealership quoted a replacement but failed to fix or replace under warranty.
Incident date: Apr 17, 2026
I’m Filing a complaint regarding Recall 26V034 (Hyundai Recall 292). The manufacturer and dealership are failing to provide the alternative transportation/rental reimbursement guaranteed in the 'Remedy Not Available' dealer notification filed with the NHTSA. My vehicle is currently grounded at the dealership due to safety concerns regarding the Ejection Mitigation Recall, for which no remedy is ... Read more
Incident date: Mar 9, 2026
These are two separate incidents. The first one is the seat moves to the left or to the right given the direction of the vehicle. The other incident was when I was reversing into a parking spot. The gear shifted out of reverse and just was in a floating stage. I then had to put it back into reverse to continue it did it twice
Incident date: Apr 9, 2026
The contact owns a 2020 BMW 530I. The contact stated that the check engine warning light was illuminated. The contact stated that while driving from a complete stop, and while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. Additionally, the contact stated that the infotainment system might have been remotely hacked. The vehicle was taken to the dealer, whe... Read more
Incident date: Nov 19, 2025
2012 Cadillac SRX was traveling approximately 30mph and t-boned another vehicle at an intersection. Both vehicles were totaled. The airbags in the Cadillac did not deploy and the seatbelt did not lock, causing the driver to be thrust forward into the steering wheel and windshield. Significant head injury. The safety of everyone was at risk, this car was not even road-worthy from the moment it left... Read more
Crash
3 injured
Incident date: Nov 19, 2025
2012 Cadillac SRX was traveling approximately 30mph and t-boned another vehicle at an intersection. Both vehicles were totaled. The airbags in the Cadillac did not deploy and the seatbelt did not lock, causing the driver to be thrust forward into the steering wheel and windshield. Significant head injury. The safety of everyone was at risk, this car was not even road-worthy from the moment it left... Read more
Crash
3 injured
Incident date: Nov 19, 2025
Upon driving on the highway the engine begins to make a hissing sound . Then the the car begins to feel like its slowly braking. From there It slowly loses power . The accelerator does nothing. This happened when my son I his [XXX] was drive me to airport through [XXX] mountains. Had to pull over many times eventually getting and Uber from gas station to make flight. Very unsafe condition and ... Read more
Incident date: Apr 14, 2026
While driving this car on April 4, 2026 at around 6PM, I experienced the distinct smell of gasoline. I had driven for about 5 minutes on our way to a local restaurant that is approximately an 8 minute drive from our residence. My wife said that she had just filled the gas tank that afternoon. After arriving at the restaurant, I checked the gas cap to ensure it was tightly sealed. I also checke... Read more
Fire
Incident date: Feb 27, 2025
While driving this car on April 4, 2026 at around 6PM, I experienced the distinct smell of gasoline. I had driven for about 5 minutes on our way to a local restaurant that is approximately an 8 minute drive from our residence. My wife said that she had just filled the gas tank that afternoon. After arriving at the restaurant, I checked the gas cap to ensure it was tightly sealed. I also checke... Read more
Fire
Incident date: Feb 27, 2025
While driving this car on April 4, 2026 at around 6PM, I experienced the distinct smell of gasoline. I had driven for about 5 minutes on our way to a local restaurant that is approximately an 8 minute drive from our residence. My wife said that she had just filled the gas tank that afternoon. After arriving at the restaurant, I checked the gas cap to ensure it was tightly sealed. I also checke... Read more
Fire
Incident date: Apr 6, 2026
The contact owns a 2024 Mercedes-Benz E Sprinter. The contact stated that while driving at 10 MPH, there was an abnormally loud sound coming from the passenger’s side of the vehicle. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road and turned off the vehicle for an hour. The vehicle was then restarted and worked as intended; however, after th... Read more
Incident date: Apr 17, 2026
Coolant intrusion in the engine. Causes failure if engine and oil leak on engine. Had it diagnosed with a mechanic.
Incident date: Apr 10, 2026
The powered liftgate hinge is cracking and coming off the body of the car. Now the trunk/liftgate will not close. This is now a safety concern as I’m afraid the other hinge is becoming overloaded and the entire thing could separate off from the car. This seems to be a common issue with my model and year. No warning of this. All of a sudden I could not close my trunk.
Incident date: Jun 17, 2025
The rear Large Drive Unit (LDU) has coolant intrusion due to a known design defect in the internal rotor seal. Coolant from the stator cooling system is leaking past the seal into the motor, degrading the winding insulation. An independent inspection by The Electrified Garage (Orlando, FL) on 04/08/2026 confirmed moisture at the rotor sensor (yellow condition) and degraded insulation resistance me... Read more
Incident date: Apr 9, 2026
I have a 2016 Ram 1500 p/u and it will let me shut key off without it being all the way in park and then it just rolls, rolled backward out of my driveway ran into parked car. I am able to shift the transmission without pushing the brake pedal without a key in the ignition and when the vehicle is running causing it to stick in the open position and i can shift out of PARK into any gear without p... Read more
Crash
Incident date: Apr 9, 2026
The fuel system is not designed properly. The fuel pick up tube is located at the center of the tank. While the tank has two lower side compartments that are not accessed by the pick up tube. An aftermarket company called “TacoMoto” has already addressed the issue, developing a better pick up tube fuel system which accesses all the fuel in the tank. The poor engineering design has left me stra... Read more
Incident date: Jan 14, 2026
Hello, My name is [XXX] . I need your help!! I bought a 2024 Nissan Pathfinder from Carvana for $41,000.00 at the end of November 2025 I reported some minor damage at the time we picked up the vehicle at Caravan [XXX] . Never heard back. I've only owned this car for 4 months and now the brakes have been screaming and my dashboard is lit up like a Christmas tree!!! All the tires are bald and the ai... Read more
FORD
EXPEDITION
(2025) - ENGINE
Apr 17, 2026
Incident date: Apr 17, 2026
6.2l engine was losing power in Oct 2025. Took to dealership to address L87 recall. Oil change was completed and recall was closed. In March 2026, vehicle lost full power while driving on highway with other traffic. Vehicle was towed to dealership. Battery replaced. April 2026, vehicle lost power again on highway with traffic. Vehicle towed back to dealership. Both incidents inbolved children i... Read more
Incident date: Apr 17, 2026
Component Involved: Hybrid Propulsion System High Voltage Battery / EV Battery Electrical System Power Train Incident Summary: I am reporting a serious and repeated safety defect involving my 2015 Hyundai Sonata Hybrid. This vehicle has experienced three separate incidents where warning messages related to the EV/hybrid battery system appeared, followed by a sudden loss of forward propulsion. Duri... Read more
Incident date: Feb 5, 2026
Tire exploded during highway use creating a hazard to everyone near by. This is the second time this brand exploded on this trailer, same brand, same tire, different batches. There also also hundreds of complaints online on these tires. Pressure was checked that same morning and was not used above 75mph
FORD
EXPEDITION
(2024) - AIR BAGS
Apr 17, 2026
Incident date: Mar 29, 2026
Airbag needs replacing at 60,000 mile due to TSB# NTB19-07-1D
FORD
EXPEDITION
(2024) - UNKNOWN OR OTHER
Apr 17, 2026
Incident date: Mar 29, 2026
On Tuesday, April 14, 2026 I was looking for something in my rear seat and noticed the seat was damp. I couldn't figure out the cause so I goggled it and found out that Toyota had a limited service campaign called LSC21TD03 on my 2017 Tacoma because of the third brake light having a gasket issue causing water to enter the vehicle. I called a local Toyota dealer and was told that the fix for my v... Read more
FORD
EXPEDITION
(2024) - EXTERIOR LIGHTING
Apr 17, 2026
Incident date: Mar 29, 2026
On Tuesday, April 14, 2026 I was looking for something in my rear seat and noticed the seat was damp. I couldn't figure out the cause so I goggled it and found out that Toyota had a limited service campaign called LSC21TD03 on my 2017 Tacoma because of the third brake light having a gasket issue causing water to enter the vehicle. I called a local Toyota dealer and was told that the fix for my v... Read more
Incident date: Apr 15, 2026
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that the vehicle had experienced several electrical failures, including the door locks erroneously unlocking and locking while driving, and occasionally, the ignition key could not immediately be removed from the ignition switch after turning off the vehicle, causing the battery to drain. Recently, the vehicle failed to immediate... Read more
Incident date: Apr 17, 2026
This is a report of a recurring, life-safety defect involving unintended vehicle movement in a 2024 Ford Expedition. The vehicle has experienced two separate incidents where it was placed in 'Park,' remained stationary for 13-30 seconds, and then began driving itself backward without driver intervention or throttle input. Incident 1: Occurred on March 29, 2026 and I have this one on video. Incid... Read more
Incident date: Apr 17, 2026
This is a report of a recurring, life-safety defect involving unintended vehicle movement in a 2024 Ford Expedition. The vehicle has experienced two separate incidents where it was placed in 'Park,' remained stationary for 13-30 seconds, and then began driving itself backward without driver intervention or throttle input. Incident 1: Occurred on March 29, 2026 and I have this one on video. Incid... Read more
Incident date: Mar 11, 2026
The contact owns a 2015 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image was blurry while displayed. The contact received notification of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V544000 (Service Brakes, Hydraulic); however, the pa... Read more
Incident date: Apr 16, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 65 MPH, the vehicle started losing automotive power. The contact stated the engine failure warning light was illuminated. The vehicle was stopped and restarted after waiting 20 minutes. The vehicle was taken to a local dealer where it was diagnosed, and several undisclosed parts were replaced. The vehicle was... Read more
Incident date: Apr 17, 2026
I PURCHASED A 2018 FORD EXPLORER WITH THE 2.3L 4 CYLINDER ENGINGE IN 2023. WITHIHN A YEAR OF MY ENGINE STARTED TO HAVE ISSUES HESITATING WHEN ACCELERATING. THEN IT OVERHEATED AND I REALIZED MY COOLANT WAS DISAPPEARING BUT WASNT POOLING ANYWHERE.. IT WAS EVAPORATING BECAUSE IT WAS LEAKING INTO MY SPARK PLUGS. WHEN I CHANGED PLUGS I NOTICED OIL OR COOLANT ON TWO OF THEM I CALLED FORD ABOUT I... Read more
Incident date: Feb 1, 2026
On now 4 occasions--intermittently my car will go into drive when shifted into the reverse shift I don't know what component is impacting this. My safety and others safety is at risk by my car literally going forward when it's supposed to be in reverse. I've taken my car to the dealership two times and they have not been able to recreate it or fix anything. I've reached out to KIA corporate for a... Read more
Incident date: Mar 9, 2026
2021 CPO Colorado, bought used with 27,000 miles. KEY STUCK IN IGNITION. After 9 months of occasional use the key is, more times than not, getting stuck in the ignition when the truck is turned off. You cannot leave it this way because some systems are still energized. You have to repeatedly put it in and out of park till the key comes out. An associated problem is lock/unlock. The fob and switch... Read more
Incident date: Apr 6, 2026
The contact owns a 2021 Honda CR-V. The contact stated that while driving at various speeds, the vehicle experienced phantom braking. Additionally, while driving with the cruise control set at 72 MPH, the vehicle unexpectedly decelerated to 66 MPH before accelerating to 73 MPH. No warning light was illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determin... Read more
Incident date: Jun 15, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 65 MPH, the vehicle lost automotive power and stalled. The contact stated that there was an abnormal whining sound coming from the vehicle prior to the vehicle stalling. The vehicle was stopped and there was an abnormal burning rubber odor inside the cabin of the vehicle. The contact stated that the messages... Read more
Incident date: Apr 16, 2026
My cx 70 has extreme brake squealing. This began early on after I purchased this vehicle new from the dealership. I have brought this car to the Mazda dealership that I bought it from three times for this issue.
Incident date: Apr 17, 2021
My2017 Toyota Corolla was Purchased at Dave Edward’s Certified Pre Owned Car Dealer in Spartanburg South Carolina in 2018 It has Multiple Recall Notices by Toyota USA on ILLEGAL FACTORY INSTALLED CHINESE AIR BAGS THAT SHOULD NOT HAVE BEEN IN TOYOTA USA AUTOMOBILES BY INFERIOR DESIGN AND POOR QUALITY ALARM FAILURE THIS SPARTANBURG TOYOTA DEALERSHIP IS INVOLVED IN A NATIONAL CRISIS OF AIR BAG... Read more
Incident date: Apr 16, 2026
My 2012 Dodge developed an engine issue at 129,000 miles. The issue was rough idling and no acceleration. I took it to a Dodge dealer. They diagnosed it as a chronic cam issue with this generation Chrysler hemi engine. I had the cam and replaced at Waldorf Dodge. The cost was at $3400. I believe this is a known problem and Dodge is aware of exactly why it happens. Lack of oil pressure to two of th... Read more
FORD
EXPLORER SPORT TRAC
(2005) - ENGINE
Apr 17, 2026
Incident date: Apr 14, 2026
When I’m stopped, the car sometimes shuts off. The horn works intermittently. When I start the car, it feels like it’s going to stall. At times, all of the dashboard warning lights come on. Also, when I’m backing out of my driveway with nothing behind me, the car will sometimes automatically brake hard.
Incident date: Apr 16, 2026
I was driving, no warning lights came on, and the car just stopped. Had it towed to a local mechanic and was told the engine froze.
Incident date: Apr 16, 2026
This has happened 3 other times. It just stalls out when stopped. Not to do its SMART thing but it clunks-like and turns completely off. Its a bit scarey. And now heat issues just like the last 2 summers. It has issues!