Consumer Safety Complaints

Incident date: Mar 10, 2026

The failure of the APIM has completely disabled the Rearview Backup Camera, which is a federally mandated safety feature (FMVSS No. 111). Operating a heavy-duty F-250 without a functional backup camera creates a significant blind-spot hazard and an immediate safety risk to pedestrians and property. King Ford has confirmed the failure. Service Director Jamie Churchwell has acknowledged the damage ... Read more

Incident date: Mar 16, 2026

The contact owns a 2017 Ford Edge. The contact stated that while driving 45 MPH, the brake pedal was depressed to stop for a traffic signal; however, the vehicle failed to stop as intended. The contact pumped the brake pedal, and the brake pedal was depressed to the floorboard. The contact stated there was no warning light illuminated. The vehicle was stopped and towed to an independent mechanic. ... Read more

Incident date: Oct 15, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the message “Pull Over Immediately” was displayed on the instrument panel. The vehicle entered LIMP Mode and failed to exceed 5 MPH. Upon inspection, the contact became aware that there was no coolant in the coolant reservoir. There was no coolant visible on the ground. An independent mechanic d... Read more

Incident date: Jan 30, 2026

A strong smell of burning oil is coming from the engine compartment after truck warms up. Checked fluid levels, monitoring temperature. Went to dealer, dealer claims nothing found. Went back to dealer on 031626 for concern, dealer states no problem found, all fluid levels ok. No troubleshooting performed. Dealer said again that no smells detected. As of today, there is still smell coming from the ... Read more

Incident date: Dec 1, 2025

When driving the car, the engine temperature light came on, pulled the car over to let it cool down, when cooled, drove home and looked in the engine compartment, found the coolant reservoir empty, filled it with proper coolant, next day the engine light came on, took to O'Reilly auto parts to scan code, problem was Cylinder #3 misfire, changed out spark plug, noticed that coolant reservoir was lo... Read more

Incident date: Mar 20, 2026

Received Safety Recall 26S08 about rear suspension toe link. However, the new toe link design Ford provided as a remedy only fixes the breakage issue, but it is known to be "inadjustable" and causing control issues from the recall on previous model years. The new toe link will lose alignment within 6 months, and causing early wore out on rear tires. It looks like Ford's remediation is only fixing ... Read more

Incident date: Mar 9, 2026

The electronic brake booster system failed while driving the vehicle causing the brakes to lock up and almost caused a collision with a tree putting me and my family in danger. Car was towed to the dealer and confirmed electronic brake booster failure. There were no prior warning lamps, messages or symptoms prior to the failure during the operation of the vehicle. All warning first appeared aft... Read more

Incident date: Mar 19, 2026

The contact owns a 2021 Ford F-250. The contact stated that while the vehicle was at the local dealer, it was determined that the heat shield was rubbing on the drive shaft. There was damage to the drive shaft. The dealer informed the contact about NHTSA Campaign Number: 16V778000 (Fuel System, Diesel). No warning lights were illuminated. The vehicle was not repaired. The manufacturer was contacte... Read more

Incident date: Jan 16, 2026

Within the past year there have been a few times when driving in 6th gear (primarily, but also happens in 5th) if I press the gas and it downshifts into 5th, it will trip a gear icon warning light, either not shift, shift into 4th, 3rd, or neutral and sometimes VERY abruptly. When that happens, I've managed to get to the side of the road, turn the truck off and back on, then everything is good for... Read more

Incident date: Feb 23, 2026

Backup camera will just show a blue screen for a day or two, then it will work for awhile, and then it will go back to the blue screen. I’ve also had the whole system go out, including the radio, and after I turn the truck off for awhile and turn it back on, then the system starts working again.

Incident date: Mar 2, 2026

Transmission is Jerking & Shuddering TSB 21-2389 and 21-2081 however mine isn’t recalled YET and needs IMMEDIATE attention it’s doing the exact same

Incident date: Mar 2, 2026

Transmission is Jerking & Shuddering TSB 21-2389 and 21-2081 however mine isn’t recalled YET and needs IMMEDIATE attention it’s doing the exact same

Incident date: Mar 20, 2026

I’ve had the transmission replaced along with the torque converter when both failed less than a year ago. The transmission AND the torque converter are now doing the same thing it was doing prior to the replacement. The transmission slips in 4th, 7th and 8th gears. The torque converter whines loudly. Ford will not fix the issues with these transmissions without a hefty out of pocket fee. It’s ... Read more

Incident date: Mar 20, 2026

I’ve had the transmission replaced along with the torque converter when both failed less than a year ago. The transmission AND the torque converter are now doing the same thing it was doing prior to the replacement. The transmission slips in 4th, 7th and 8th gears. The torque converter whines loudly. Ford will not fix the issues with these transmissions without a hefty out of pocket fee. It’s ... Read more

Incident date: Mar 20, 2026

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse(R), the rear-view camera became inoperable. The rear-view camera intermittently failed, with the image fluctuating and failing to properly operate. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The ... Read more

Incident date: Mar 12, 2026

Vehicle Issue Description – 2020 Ford Explorer Limited (Transmission Failure) The issue involves the transmission system in a 2020 Ford Explorer Limited. The transmission began exhibiting hard and erratic shifting, particularly between lower gears and when decelerating to a stop. A within days experienced complete failure, leaving the vehicle unable to properly move or engage gears. There were... Read more

Incident date: Mar 3, 2026

Rear back up camera will intermittently lose functionality while in use - blue screen or error message will appear instead of camera feed. Tends to happen more frequently when wipers are in use; can be highly problematic when the weather is causing visibility issues and the need for the camera is greater. Service tech has inspected, verified the issue and made mention of the current recall on diff... Read more

Incident date: Jan 19, 2024

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V101000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available for the ... Read more

Incident date: Jan 19, 2024

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V101000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available for the ... Read more

Incident date: May 12, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was ... Read more

Incident date: May 12, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was ... Read more

Incident date: May 12, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention), 25V455000 (Fuel System, Gasoline), and 26V104000 (Electrical System, Exterior Lighting); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was ... Read more

Incident date: Feb 26, 2026

Transmission has shifting issues. Sometimes is don't down shift below 4th gear and when in an intersection truck barley moves then it shifts hard and can move . It also is constantly shifting between gears. It will shift form 10th to 5yh while driving.

Incident date: Jul 1, 2025

I have a recall for my vehicle that was sent out as an advanced notice back in July 2025. There is still no remedy available. This recall states my car could ignite in an engine fire if not repaired. This could cause serious danger or bodily harm to me and others while I'm driving.

Incident date: Jul 1, 2025

I have a recall for my vehicle that was sent out as an advanced notice back in July 2025. There is still no remedy available. This recall states my car could ignite in an engine fire if not repaired. This could cause serious danger or bodily harm to me and others while I'm driving.

Incident date: Nov 21, 2025

Review camera unavailable, image flashing, or image reversed.

Incident date: Nov 21, 2025

Review camera unavailable, image flashing, or image reversed.

Incident date: Nov 21, 2025

Review camera unavailable, image flashing, or image reversed.

Incident date: Dec 1, 2025

I have a 2014 Ford escape 1.6 engine which was clearly on the recall list for engine coolant failure and my vehicle is showing all the signs I repaired some things changed the hoses and it keeps giving me the high engine light oil is mixing into the reservoir. I have not passed emissions over a year The sensor keeps going off and the electrical system is really bad it creates a lot of static I can... Read more

Incident date: Dec 1, 2025

I have a 2014 Ford escape 1.6 engine which was clearly on the recall list for engine coolant failure and my vehicle is showing all the signs I repaired some things changed the hoses and it keeps giving me the high engine light oil is mixing into the reservoir. I have not passed emissions over a year The sensor keeps going off and the electrical system is really bad it creates a lot of static I can... Read more

Incident date: Feb 7, 2026

I put the truck into reverse and tried to back out of my driveway. The truck didn't move for several seconds, then started to move. I brakes, shifted into drive and the truck continued to move backwards. I applied the brakes and the transmission seemed to spin before it moved forward. I drove down the street to the corner. I applied the brakes and the was a shudder and bang as the transmission dow... Read more

Incident date: Mar 11, 2026

Date of occurrence 3-11-2026 2016 F-150 5.0 6R80- Vehicle down shifted to first gear sporadically locking rear wheels up around 30-35 mph. Wrench light came on saying see manual. Shortly after the check engine light came on. I came to a stop and the truck wouldn’t shift properly. When I would put it in reverse it would slam into gear. The dash would not show if I was in park, drive or reverse. I... Read more

Incident date: Mar 3, 2026

We left home and only made it about 100 yards. There was not a trailer attached. We had already stopped at a stop sign, then took off again. As we were going up a slight hill giving it a little gas, there was a loud thud and a sudden jolt, and the truck rapidly slowed down. I tried to give it gas to continued and the engine reved up, but our movement stopped. I realized that the emergency brake h... Read more

Incident date: Mar 16, 2026

vehicle stalls when diving . After pulling over ina coast and turning off with start stop button then turning it back on with start stop button vehicle runs fine until it happens again intermediately cold be days could be months apart. about the 6th time over 2 years that it has occurred

Incident date: Mar 19, 2019

The larger middle bench seat gets stuck and often won't fold down from its up position; this began several years ago, I've just been living with it. Recently it also began to get stuck in both positions -- won't fold down when up, and also won't unfold back up when it's been down. I took this vehicle in to the dealership to get this issue fixed a few years back, and they were unable to figure out ... Read more

Incident date: Mar 19, 2025

The backup camera flips the image upside down and has static throughout the image. Occasionally it blinks out completely. This began happening on an occasional basis over the past few years, but in the past year it has been consistently upside down all the time.

Incident date: Mar 19, 2025

The backup camera flips the image upside down and has static throughout the image. Occasionally it blinks out completely. This began happening on an occasional basis over the past few years, but in the past year it has been consistently upside down all the time.

Incident date: Mar 19, 2026

CV axles are covered under the Ford Powertrain Warranty. I am experiencing a driveline vibration consistent with axle failure. I would like a warranty diagnosis and documentation explaining why this is not considered a warrantable defect. Dealerships are refusing to evaluate a powertrain warranty issue involving driveline vibration consistent with axle failure. The vehicle exhibits driveline vibra... Read more

Incident date: Mar 13, 2026

*Question 1 The top part of the Fender Flare on rear driver side was not properly welded/glued to bottom part of Fender Flare. It peeled off and flew while driving down the highway. *Question 2 The top fender flew off while i was driving. It could have hit another car behind. I also don't feel safe having the other fenders on my vehicle. If one's faulty, i have concerns the others will also com... Read more

Incident date: Aug 14, 2025

The contact owns a 2021 Ford F150. The contact stated that while driving at an undisclosed speed, the vehicle jerked and stalled. In addition, the transmission was slipping, and the vehicle briefly lost automotive power before slamming into gear. The vehicle was taken to the dealer; however, the contact was informed that technicians were not available. The vehicle was not repaired, and the failure... Read more

Incident date: Feb 2, 2026

At 78k miles the transmission/torque converter needs to be replaced due to a “shudder” felt between 20-30 mph at lower rpm’s. Higher engine rpm’s (rapid acceleration) and the shudder is not felt - but the issue is still there. Repair cost from Ford was quoted at $9600 for a new transmission. This is ridiculous. Seems like a great way for Ford to ensure they get paid downstream as well as u... Read more

Incident date: Mar 19, 2026

The contact was an insurance company that called on behalf of the previous owner. The contact's Insurance Company took possession of a 2025 Ford F-250. The contact stated that while driving at an undisclosed speed, a loud popping noise was heard coming from the vehicle with no warning lights illuminated. The contact stated that following the failure, the driver lost control of the vehicle, which ... Read more

Crash

Incident date: Mar 19, 2026

The contact was an insurance company that called on behalf of the previous owner. The contact's Insurance Company took possession of a 2025 Ford F-250. The contact stated that while driving at an undisclosed speed, a loud popping noise was heard coming from the vehicle with no warning lights illuminated. The contact stated that following the failure, the driver lost control of the vehicle, which ... Read more

Crash

Incident date: Dec 1, 2025

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of N... Read more

Incident date: Dec 1, 2025

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of N... Read more

Incident date: Oct 26, 2025

On oct. 26, 2025, I was in a bad car accident. I was coming home and came to a stop on Spring Street.In Marion. MA before entering Rte 6 . I looked both ways and the rte was clear. I looked again both ways and still was clear, so I moved my 2025 Bronco Badlands onto the Rte 6 and within seconds I was hit very hard on the front left quarter. My SUV spun around at least 270º and I was immediately... Read more

Crash 1 injured

Incident date: Nov 5, 2025

In July 2025, i received Ford's Recall Notice stating that is it possible for fuel pressure and flow from the fuel tank to be reduced due to a fuel pump failure- the same condition that caused my breakdown on 11/5/2025 towing the vehicle to the dealer for repair. Because this repair occurred prior to the official recall repair availability, or remedy as is it referred to. The repair cost was defe... Read more

Incident date: Jan 14, 2026

My 2018 Ford Expedition had an open recall for back up screens not working at all. I have a 2018 Ford Expedition Limited, purchased new for $72,000 in April 2018. The issues that have been repaired are endless however this one is a HUGE safety issue. It is a known issue and my VIN is not included in the recall. I called dealership and they will do a $285 “free” software fix as they did to the ... Read more

Incident date: Mar 15, 2026

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH on a significantly windy day, the passenger's side exterior B-pillar trim separated from the vehicle. The vehicle was taken to the dealer, wh... Read more

Incident date: Nov 15, 2025

The contact owns a 2018 Ford F-150. The contact stated that on two occasions while driving at various speeds, the transmission hesitated while shifting, and the message “Service Engine Soon” was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The independent mechanic determined that the vehicle needed to be taken to a transmission ... Read more