Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: Sep 16, 2025

The power steering will intermittently go out when traveling down the roadway and when making right and left hand turns. Once the power steering goes out there is an alert triggered and the alerts the driver the power steering assist is malfunctioning and the steering wheel is very difficult to control or turn and jerks the steering wheel. Also, the power steering will re-engage and return to norm... Read more

Incident date: Apr 22, 2026

The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at various speeds with the cruise control activated, a yellow "Active Lane Keeping Assistance is Inoperable" message was displayed, followed by a red "Emergency Braking to Begin" message displayed on the instrument panel. To prevent the failure, the contact immediately deactivated the cruise control. The dealer was n... Read more

Incident date: Apr 22, 2026

Incident date: Dec 8, 2025

While driving, I experienced a sudden loss of braking assist with no warning. The brake pedal became extremely hard to press, accompanied by a hissing/air sound. Despite applying full pressure, the vehicle did not slow as expected and continued moving. At one point, after stopping, the vehicle began to move forward again while my foot remained firmly on the brake. The issue occurred immediately ... Read more

Incident date: Apr 15, 2025

My vehicle was in motion down a state highway at approximately 55 mph around a corner as my 6.2 put itself into neutral and shut itself off. A message displayed on my dash stating to press start again to restart the engine. I pulled to the side of the road and attempted to do so in which nothing happened. Vehicle was towed to the dealer the same day. I was on a blind corner, experiencing complete ... Read more

Incident date: Apr 1, 2026

ICCU failed after 49,059 miles. Levels 1&2 charging do not work. I must use DCFC to charge the car.

Incident date: Apr 22, 2026

ICCU failed after 49,059 miles. Levels 1&2 charging do not work. I must use DCFC to charge the car.

Incident date: Apr 22, 2026

I have a 2023 bolt ev. Right where the odometer it started to go black. I touched it and made it worse. Right now it is not getting bigger but I am worried it will get worse. There is about 75,000 miles, I can't tell miles without the odometer. What would cause this? How do I fix this? Would I be able to resale it like that? How much would it be to get it fixed? I need the car to last intil I can ... Read more

Incident date: Oct 6, 2025

I Was traveling home one night and the truck shut off while driving and lost all power, loosing all steering, braking power aswell as all my lights while traveling down the road in the dark. . When I went to start it again all I would get was a cranking noise but no firing. After 30 minutes of waiting the truck started again. In which I drove it 3 more miles before it shut down again. After that i... Read more

Incident date: Apr 11, 2026

The 10r80 transmission is failing. I have safety concerns for myself and others due to loss of acceleration and violent down shifts. The issue has been reproduced by my mechanic shop. The dealership will not help me with the issue. There have been no dash lights until the failure occurred. The only indication was some occasional rough shifting leading up to the incidents.

Incident date: Apr 21, 2026

Whole dash goes black while driving. Also fuel system is not up to par. Rear brakes fail after 6months on my third time changing them since I purchase the car.

Incident date: Apr 17, 2026

Vehicle has experienced repeated electrical and safety system failures since purchase in 2023. Affected systems include forward collision warning, blind spot monitoring, parking sensors, cameras, and infotainment. Failures include complete loss of camera functionality (rear and front), infotainment system shutdowns or resets while driving, loss of audio, and volume malfunctioning (including sudde... Read more

Incident date: Apr 17, 2026

I own a 2021 Ram 1500, which I purchased on March 29, 2024, as a certified pre-owned truck, and the primary issue involves a serious failure of the front wheel assembly. On three separate occasions, the front wheels have detached from the truck while it was in motion—on June 14, 2024, February 26, 2026, and most recently on April 17, 2026, when the left front wheel came off. I was driving the ve... Read more

Incident date: Apr 17, 2026

Incident date: Apr 1, 2026

Electrical goes crazy when driving and parked , radio comes on, switches from AC to heat , on its own , calls people in my contact list , calls 911, screens goes blank at times , flashes on and off , heated seat on driver side gets way to hot , passenger seat ok so far , headlight keeps going out on passenger side fails to get it off heated seats at times or it freezes, it jumps from defrost to v... Read more

Incident date: Apr 19, 2026

I was informed that it was the transmission. The vehicle does not advance going 5 mph. The vehicle stopped working in a busy intersection and I had to pull over into a parking lot. The vehicle has not been inspected by anyone.

Incident date: Apr 19, 2026

Vehicle has 126,000 miles on it and has a coolant intrusion into the engine. This has also caused my heater to go out with a weird smell and making the engine shake when driving.

Incident date: Apr 19, 2026

Rod bearing failure while driving, engine made a clanking noise. Engine made a loud bang and shut off. It was difficult for the driver to get control of the vehicle and get it to the side of the road. Engine threw the rod and piston through the oil pan causing catastrophic internal damage. The oil had been changed the day prior. The company that changed the oil sent an inspector to evaluate car... Read more

Incident date: Mar 31, 2026

Sunday April 19 2026, in a drive thru while stopped, the following alerts popped up with their corresponding dash lights: Check Brake System Park Brake limited service function Pre-collision assist not available Service Advance Track Brake pedal lost vacuum / pressure and became hard. Brake would not engage and needed to use electric park brake to stop vehicle. Got out of the drive thru and int... Read more

Incident date: Apr 17, 2026

I was driving and lost engine power in the left lane of a freeway, cut across traffic and coasted to the shoulder. Had truck 6' off of road, though with semis and cars passing at 70mph, I left and waited in the ditch for the tow truck. The electronics worked, but the engine was dead and would not start. When the tow truck arrived, the wheels were locked up and they used rollers to haul the truck ... Read more

Incident date: Apr 3, 2026

The battery does not charge. Warning lights activated to check EV system. This first occurred about two months ago. Dash lights spontaneously resolved, but MIL light has remained on in Nissan App since that time. Dealership service initially said to return with vehicle when dash light and message reappeared. Potential garage/house or parking lot fire as there exist reports of 2026 LEAFs spontane... Read more

Incident date: Oct 16, 2024

The contact owns a 2014 Dodge Dart. The contact stated that while driving at an undisclosed speed, the transmission gear was inoperative. The contact restarted the vehicle for the vehicle to return to normal operation. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not... Read more

Incident date: Nov 22, 2018

The contact owns a 2019 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving, the vehicle failed to exceed 60 MPH and the vehicle ... Read more

Incident date: Apr 21, 2026

Passenger side map light activates and locks on for no reason. This can be particularly disruptive at night. The only way to switch off the light is by cycling the dome lights disruptive and dangerous at night. Light may still activate and lock on for no reason.

Incident date: Apr 21, 2026

The contact owns a 2025 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled. There was no warning light illuminated. The contact stated that the braking system became inoperable and failed to function properly. Additionally, while the vehicle was parked, it failed to start and lost motive power. There was no warning light illuminated. The ve... Read more

Incident date: Jan 12, 2025

For almost two years the ABS has been intermittently non functioning. Verified by an independent then David Taylor Dodge in Belleville Illinois in February 2025. There is apparently still no fix for it. This is unacceptable especially considering that it is a heavy duty diesel truck purchased solely for pulling very heavy trailers. Not being able to safely stop is dangerous and dealer says there i... Read more

Incident date: Jan 12, 2025

Incident date: Apr 11, 2026

Upon acceleration it’s not shifting gears properly. The rpm’s rev but the vehicle doesn’t go faster. Traffic behind me continued to accelerate to where i was concerned about being rear ended. I Have not taken it to anyone yet..it has done this a couple of times. Even though it’s a 2018 it only has 25000 miles on it. The dealer is an hour away and i”m afraid to drive it there because i ... Read more

Incident date: Apr 1, 2026

Oil cooling system has been replaced. Major leak in AC line needs replacement. Purge solenoid stop functioning and was replaced, now there is an additional major coolant leak

Incident date: Mar 19, 2026

approaching a round about at a slow rate of speed, prior to entering I noticed there was time to safely enter the round about ahead of a car also entering the roundabout from another direction. I pushed the accelerator pedal to about 30% at the time I choose to enter the traffic circle and attempted to enter. The truck did nothing in response except keep rolling forward due to the momentum I alrea... Read more

Incident date: Mar 19, 2026

2019 Kia Rio Hatchback trunk latch failure buzzing actuator but won't open emergency release does not work dealer says not covered under recall #21V622000 which covers the trunk for 4 door 2019 Kia Rio and this appears to be the same or similar issue with the trunk emergency release not opening creating a safety risk

Incident date: Mar 19, 2026

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V204000 (Visibility); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more

Incident date: Apr 21, 2026

Upon hitting moderate bumps the Front Camera faults causing the collision Assist to malfunction suddenly turning off any other driving assists , even if already active such as Cruise Control, lane keeping and departure. There are many examples of the same issues happening on dedicated forums to the Mach E. TSB 23-2155 was issued but are not covered on models that are or of warranty.

Incident date: Apr 21, 2026

Incident date: Nov 11, 2025

Oil pressure switch in engine fails to accurately read oil pressure due to a lack of voltage, needing replacement. Causes driver to be unable to read proper oil pressure, leading to a possibility of fire through extreme overheating and friction-induced mechanical failure if the oil pressure is too low and unable to be read. The part has not been inspected by the manufacturer in any capacity, but i... Read more

Incident date: Nov 1, 2024

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 57 MPH, the check engine warning light illuminated and the message to “Service Vehicle Immediately” was displayed. The contact stated that the 4WD setting switched from “Auto Mode” to “Snow Mode” independently. The contact pulled over to the right side of the road and remained there for two hours. The vehicle ... Read more

Incident date: Mar 30, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that intermittently while reversing, the screen was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

Incident date: Apr 21, 2026

The clockspring went bad, but the recall for that only applies to 2007-2010 Jeep Wranglers. The airbag light is on, my horn does not work, and the buttons on my steering wheel don't work.

Incident date: Apr 21, 2026

The contact owns a 2026 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with engine and radiator failure. The contact was informed that the engine and the radi... Read more

Incident date: Apr 25, 2025

Purchased my 2026 Ram 2500 Power Wagon. The first thing I noticed after driving off the lot, I had to push down halfway to stop. My other cars engaged about 6-8 inches to start slowing down. When I took back to the dealership and asked a service Tech supervisor, he said that's how they are. My own personal opinion is, I think it's a safety issue because you've already wasted half of the brak... Read more

Incident date: Mar 3, 2026

My 2020 Hyundai Palisade has an excessive and dangerous oil consumption defect. The vehicle consumes approximately 3/4 of a quart of oil every 1,000 miles. At a standard 8,000-mile oil change interval, the engine loses more oil than it holds between services. At approximately 185,000 miles, my vehicle stalled on the interstate with my family inside the vehicle. Upon inspection, the engine was cri... Read more

Incident date: Apr 1, 2025

While driving Friday 4/17/26, I heard a pop and the car displayed a message to "Check electric vehicle system." The car seemed to still drive so I drive it home. That evening the car would not charge. I called Jim Shorkey Kia on 4/18/26, where I bought the car, to schedule the car to be looked at. They told me to bring it in on Monday and they will try to squeeze me in so they can diagnose the iss... Read more

Incident date: Apr 1, 2025

Transmission downshift from 6 to 1 at high speed without warning. Loosing control of the vehicle at highway speed that easily could result in a crash with fatalities.... No inspections performed, manufacturer refused to fix/replace the defective parts due age and mileage.... not fair for a manufacturer defect that put a high accident risk that could result fatal to the driver or others. Unknown a... Read more

Incident date: Apr 16, 2026

Lane Departure Aoidane is always enabled for each drive - the car menu states: “Lane Departure Assistance will be reset to Assist on the next drive” - you have to manually go 2 menus and scroll down to the bottom and turn it off every single drive every single transition to Park and drive. The feature is very intolerant. If you swerve around a pothole or a pedestrian or a bicycle, it freaks ou... Read more

Incident date: Apr 18, 2026

I was involved in a rear-end collision while stopped at an intersection. The impact was significant. During the crash, the front airbags did not deploy. More importantly, the seat belts in both front seats (driver and front passenger) failed to function as expected. Instead of tightening during impact, the seat belts appeared to loosen, allowing excessive forward movement of the occupants. As a ... Read more

Crash 2 injured

Incident date: Apr 18, 2026

Crash 2 injured

Incident date: Apr 11, 2026

This concerns an unresolved airbag safety issue that went undetected due to a negligent recall inspection at a Kia dealership. On March 16, 2026, I brought my vehicle to Ed Voyles Kia of Chamblee, GA for a recall inspection to determine whether damaged wiring under the passenger seat was causing my airbag warning light to remain on. I dealt with the service advisor throughout the process. After th... Read more

Incident date: Oct 22, 2025

The contact owns a 2026 Lucid Gravity. The contact stated that while the vehicle was parked, the seat compartment located in the second row became inoperable. The contact stated that the seat compartment unexpectedly fell and struck the contact. The contact sustained bruising to the left side of the body, as well as neck, arm, and rib injuries. No medical attention was sought. The dealer was not c... Read more

1 injured

Incident date: Apr 16, 2026

The contact owns a 2015 Dodge Dart. The contact stated that while the vehicle was parked, the brake pedal was depressed and the vehicle started rolling forward. The contact depressed the brake pedal more forcefully and shifted the gear shifter into park; however, the vehicle continued rolling forward. The contact then activated the parking brake, and the vehicle stopped. No warning lights were ill... Read more

Crash

Incident date: Aug 9, 2022

I am reporting an issue related to a safety recall involving the electronic throttle system on my 2025 Nissan. I scheduled two separate service appointments with Mossy Nissan Kearny Mesa (San Diego, CA) to have this recall addressed, and in both cases, the dealership failed to inspect or service the vehicle on the scheduled day. First appointment – March 6 at 8:45 AM: I dropped off my vehicle ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog