Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 384,293 complaints for FORD

Incident date: Apr 22, 2026

Honda has a known defect with the engine of these vehicles. Specifically the 2013 that I own. I contacted them years ago when their first warranty extension expired because I was never contacted and my vehicle exhibited symptoms right after expiration( bulletin 13-061). Now they have done it again with bulletin 25-061. It expired Jan 2026 and they NEVER notified me, if they didn’t tell me they d... Read more

Incident date: Apr 22, 2026

I was driving on the highway when the car suddenly flashed a “check power supply” warning and then immediately shut down. I was traveling approximately 55 mph when the car came to a sudden stop and I was almost rear-ended as a consequence. I was not rear ended because I had a wide shoulder to immediately pull over onto, but if this had happened in a location without a shoulder, it likely would... Read more

Incident date: Apr 22, 2026

This is for recall 25s89/ NHTSA 25V572. Took my car to the dealer and they confirmed and found C1001:01. They refused service and blamed a faulty wire harness. They stated fixed points which indicates tampering or previous repair which I am the original owner and have never had electrical work done on the vehicle. They are trying to charge me $1700 for a wire harness and refusing to do the safety ... Read more

Incident date: Apr 22, 2026

I was driving on a busy road going 50 mph and my sunroof exploded. Nothing hit my vehicle and It wasn’t a hot or cold day. No one was injured because my sunroof cover was luckily closed.

Incident date: Apr 22, 2026

The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine coolant overheated warning light illuminated. The vehicle stalled after the warning light illuminated and became inoperable. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,700.

Incident date: Dec 1, 2025

I chose the engine and fuel questions as I believe these would be the issue. While driving on the I 10 east towards [XXX] there are areas on the freeway that you drive upward from a flat freeway service to (up hill). Today 04/22/2026, my bronco sport lost drive power from 65 mph to 45 mph which caused the warning lights of the engine and wrench notifications to come on. It was a little difficu... Read more

Incident date: Dec 1, 2025

Incident date: Apr 1, 2026

Truck is equipped with a 6.2 engine. It is a 2021 with less than 100k miles on it. Dealership is stating engine failed for no reason. Dealership confirmed engine failure this past week of April 2026. This is a known issue and my vehicle is not under the recall. Truck stalled out of no where. There was no warning before it did it.

Incident date: Feb 11, 2026

I was driving 70-75 mph on interstate XXX going south from [XXX] to [XXX] after picking up my friends. I had e-save mode on to save the battery for later and out of nowhere the car lost all power and would not accelerate. Some writing flashed across the screen telling me to pull over in the emergency lane and stop and then restart the Jeep in hybrid mode. I had to throw on my hazards and pray... Read more

Incident date: Mar 5, 2026

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check engine warning light ... Read more

Incident date: Apr 22, 2026

Car is burning oil. Replaced timing chain and it continues to burn oil.

Incident date: Apr 22, 2026

I have been a user of Tesla's "Full Self Driving" technology for four years. In one of the last major updates, the company removed the ability of the driver to manually set a "cruise control set point" to maintain a safe speed. Instead, they employed a new system with five "drive profiles," which included "sloth," "chill," "standard," "hurry," and "Mad Max." The problem is that only two of th... Read more

Incident date: Apr 22, 2026

After a recall repair was performed on my vehicle at Central Ford on 3/5/2026, the check engine light came on right afterward. Since that time, I have returned the vehicle to the dealership for repair on three separate occasions. My vehicle is still at the dealer now. The dealership has had my vehicle for a total of approximately seven weeks across these visits. Despite multiple repair attempts, t... Read more

Incident date: Feb 10, 2026

The vehicle in question is a 2022 Tesla Model Y with approximately 60,000 miles. Tesla has advised that four bushings on the rear transfer case require replacement. Given the relatively low mileage and age of the vehicle, this level of wear is highly concerning and suggests a potential manufacturing defect. Bushings in comparable vehicles are generally expected to last well beyond 100,000 miles, ... Read more

Incident date: Mar 30, 2026

The sunroof on my 2021 Kia Telluride broke and is stuck open. We had to take it to Kia to have the repair quoted and they want to charge $6k to have it replaced. This is a huge safety issue, as it is winter and we have rain/snow getting in the car, as well as the potential for someone to break into my car through the sunroof as well. I have read numerous reports online of other 2021 Kia Tellurides... Read more

Incident date: Apr 17, 2026

The safety features connected to the camera and vehicle sensors have all stopped working. Every time I start my car, multiple lights come on and dashboard messages that cruise control, lane assist and collision prevention systems are not working. The dealership quoted me $2300 to fix and said new sensors/computer system would need to be put in and calibrated. I tried putting a new battery in, whic... Read more

Incident date: Apr 22, 2026

UNKNOWN - engine developed knock that could potentially lead to catastrophic engine failure during normal driving conditions, causing loss of control or inability to stop. NTB19-057a is a technical service bulletin issued by manufacturer - cylinder 7 scuffing with a short block or complete engine replacement as the fix. Manufacturer will not replace engine outside of vehicle warranty period, even ... Read more

Incident date: Sep 24, 2025

My vehicle started turning off suddenly when stopped and then when starting to move. I replaced my rear seal. A week later, I have oil in my timing and my engine no longer works. I have had it checked by a shop. No warning was given. I have my oil checked regularly and changed on time. I had a car full of people, adults and children, in rush hour traffic. The car is sitting in my driveway as I wil... Read more

Incident date: Jul 1, 2025

The contact owns a 2022 Ford F-250. The contact received notification of NHTSA Campaign Number: 26V204000 (Visibility); however, the part to do the recall repair was not yet available. In addition, the contact stated that the MVA denied renewing the registration because of the unrepaired recall. The manufacturer was contacted, and the contact was informed that parts were unavailable until December... Read more

Incident date: Apr 17, 2026

The contact owns a 2016 Kia Soul. The contact stated that while driving at 55 MPH, the check engine warning light illuminated, and the vehicle stalled. Upon further research, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the catalytic converter needed to be replaced.... Read more

Incident date: Apr 17, 2026

Incident date: Sep 12, 2025

I own a Hyundai Elantra with approximately 103,000 miles. The vehicle has developed an intermittent issue where the engine will suddenly stall while driving. This most often occurs when I am decelerating and turning, such as when entering or navigating roundabouts. At the time of the stall, multiple warning indicators appear simultaneously, including the check engine light, battery warning light,... Read more

Incident date: Sep 12, 2025

Incident date: Apr 8, 2026

the cruise control was inop, technician said it was a clockspring failure, replaced the clockspring with a new part from walmart, then at times, the airbag failure light would come on, paid a technician to replace the replacement clockspring with an new one and the failure stopped, walmart is selling a part that could result in death

Incident date: Apr 22, 2026

I am writing to formally report a dangerous safety failure on my Ford F-150 that persists after having the recommended recall service (19S07) performed. While traveling at highway speeds, my vehicle experienced an uncommanded downshift from 6th gear to 1st gear. This caused an immediate and violent deceleration, nearly resulting in a high-speed rear-end collision. This exact failure is the core sa... Read more

Incident date: Apr 22, 2026

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed 60 miles away from home, the vehicle lost automotive power and stalled. The contact stated that the vehicle started smoking. Several unknown warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed and it was determined that the failure was due to an intern... Read more

Incident date: Dec 31, 1969

During a routine start up of the vehicle, I received countless errors and warnings that caused the vehicle to be determined unsafe to operate. Drive system, Air Suspension, Loose wheel warning, Lane change warning, blind spot indicator malfunctions. There is an exhaustive list of errors that were received, over 10 different malfunctions with one stating to drive slow at a max rate of 35mph. This h... Read more

Incident date: Dec 31, 1969

The contact owns a 2019 Alfa Romeo Giulia. The contact stated his son was driving at 25 MPH, a pick-up truck vehicle in front of him abruptly depressed their brake pedal, and his vehicle crashed into the rear of the vehicle in front of him. The contact stated that no air bags were deployed in his vehicle. The contact stated that his son sustained a head injury due to the impact of the accident. Me... Read more

Crash 1 injured

Incident date: Apr 8, 2026

Odometer Fraud. The contact purchased a 2013 Honda Accord. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was approximately 141,000, and at the time that the vehicle was brought in for inspection it was discovered that the actual mileage was approximately 290,000. The contact filed a Police report with the Police... Read more

Incident date: Apr 22, 2026

Head gasket failure at 42,000 miles. Transmission leak from filter and pan. VW dealership diagnosed.

Incident date: Apr 22, 2026

Head gasket failure at 42,000 miles. Transmission leak from filter and pan. VW dealership diagnosed.

Incident date: Apr 20, 2026

Pearl White (077) paint is delaminated from metallic car surfaces. The paint appears to be separating from the surface and peeling/cracking, not consistent with normal wear alone. I previously reported this concern to Lexus Corporate.

Incident date: Jan 1, 2026

The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they h... Read more

Incident date: Apr 14, 2026

car inverter failure, 2013 civic hybrid inverter recall for said year but refuse to include in recall lemon

Incident date: Feb 13, 2024

2020 Tesla Model 3 Standard Range Plus, VIN [XXX] restraint control module fault codes RCM_a056 and RCM_a058. Passenger front seat occupancy sensor failure triggering "Service Required" airbag system alert. September 2024: fault code RCM a056: Tesla repaired this issue under the Supplemental Restraint System Limited Warranty (5 years, 60,000 miles) at Tesla Service Latham NY (326 Old Niskayuna Rd... Read more

Incident date: Mar 30, 2026

The Advanced Driver Assistance System (ADAS) has failed and is no longer operational. The system icon on the instrument cluster is illuminated, indicating the feature is disabled. Prior to full failure, the vehicle experienced multiple dangerous events including unexpected and unintended braking at freeway speeds, creating hazardous driving conditions and requiring immediate steering correction to... Read more

Incident date: Sep 1, 2025

The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (SEAT BELTS) and 26V034000 (AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact was informed that parts for the seat belts might be available in June 2026. The contact... Read more

Incident date: Jul 19, 2024

While traveling at normal highway speeds (55 MPH), the vehicle's battery capacity rapidly dropped from 80-90% down to 10% in less than 30 seconds, resulting in activation of the vehicle's "turtle mode" and power throttling, which made it impossible to maintain posted highway speed of 55 MPH. A warning appeared on the dashboard, which stated, "Warning Power Reduced". The vehicle traveled at approxi... Read more

Incident date: Oct 22, 2024

My vehicle has been in the possession of Koons Kia of Owings Mills since March 15, 2026, for diagnosis and repair of this issue, with service beginning March 16, 2026. During this time, the dealership has replaced the 12-volt battery and performed a software update; however, the defect has not been corrected. On April 10, 2026, I was notified that the vehicle was ready for pickup. When I arrived ... Read more

Incident date: Apr 22, 2026

The car lost power while driving and an electrical warning was displayed on the screen. The issue was later diagnosed as a failure of the ICCU and blown fuse that had been previously recalled and replaced. Now it needs to be replaced again.

Incident date: Apr 22, 2026

Incident date: Jan 14, 2026

I received a Toyota recall notification in Dec 2015 for a frame rust inspection, RO Number 307016. I have since noticed fairly major frame rust, with a long 2-inch by 7-inch opening on the inside of the frame below the driver-side seat. I took the vehicle to Toyota on 20 APR 2026 for a leaf spring recall #302870. I asked them to take a look and was told the recall 307016 had expired. The original ... Read more

Incident date: Mar 23, 2026

Dear NHTSA, I am the owner of a 2013 Hyundai Tucson. On March 28, 2026, my husband took our vehicle to Keyes Hyundai Van Nuys dealership for a recall repair. However, the repair was not completed because a required part (brake fuse) was not available and had to be ordered. It has now been several weeks, and we have made multiple follow-up calls, but we have not received any update or callback. ... Read more

Incident date: Apr 8, 2026

Complete shut down of all electrical associated components while driving on highway Loss of power steering loss of braking loss of ability to accelerate transmission failure loss of lane detection, loss of car detection. Diagnosed as , faulty alternator recall repaired and continuation of same electrical failures despite six additional repairs Multiple failures of all electrical components on ... Read more

Incident date: Apr 8, 2026

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while the vehicle was parked and turned off, there was brake fluid leaking from the vehicle with the BRAKE warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

Incident date: Apr 8, 2026

My car is not accelerating when I shift into drive or reverse. It says “reversing not possile-service required” error. Out the blue. There is a known recall on these model cars but Mercedes benz is saying its vin specific and mine is not covered even though I am experiencing the exact same issue. Recall date- 2017-02-07 Recall no. 17V078000

Incident date: Apr 22, 2026

Truck downshifted to first gear from about 35 mph with no warning, and would not shift back, until it was shut off. I was in middle of road. No warning lights came on prior to this happening. The dealer confirmed a recall for this problem but my truck is a 2013 and recall currently is for 2014 forward. I never received a recall notice on my truck and the estimate to have it fixed is about $1700... Read more

Incident date: Aug 20, 2025

Exploding Sunroof...sunroof exploded randomly.

Incident date: Apr 22, 2026

Driving and lost all power to truck annd lost control. Was able to coast truck with no accidents. all lights turned on dash board. Engine stating to make horrible noise. Cylinder 1 had a collapsed lifter which cause the failure. They replaced all lifters on the left side. They stated that batch of lifters were faulty. Requested to have the lifters on the right side replaced since they are t... Read more

Previous 1 2 3 4 5 ... 145 146 147 ... 7685 7686 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog