Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Aug 27, 2025
The front camera lens cover — located in the grille below the Chevy bowtie logo — has developed a spiderwebbed/shattered crack pattern. There is no impact damage to the surrounding grille or bodywork. The vehicle was garaged and not in use when the damage was discovered. The camera appears to still be working and parts of the image are crystal clear but the cracks in the cover distort the pict... Read more
Incident date: Apr 27, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the... Read more
Incident date: Apr 23, 2026
I own a 2016 Ram 1500 EcoDiesel, VIN [XXX] . The vehicle has been in and out of Rydell Jeep & Ram dealership over 3 times in the last few months for fuel pump issues. It has been at the dealership for over a month total (in and out). Each time I have had to pay for towing and rental cars. I have not been reimbursed for any rental or towing costs. On April 11, 2026, immediately after picking up the... Read more
Incident date: Jan 5, 2025
The contact owns a 2019 Kia Sorento. The contact stated that the panoramic sunroof failed to properly close. The vehicle was taken to the dealer, where it was diagnosed with an inoperable motor and fractured cables. The vehicle was not repaired. The contact stated that the vehicle had previously been taken to the dealer for the same failure and was inspected for debris and damage. The debris was ... Read more
Incident date: Oct 30, 2024
The contact owns a 2025 Triumph Daytona 660. The contact received notification of NHTSA Campaign Number: 25V531000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Apr 25, 2026
I am filing a safety complaint regarding my 2025 Chevrolet Tahoe Premier for repeated brake assist/braking failures. Most recent incident: While driving, the check engine light came on. I turned the vehicle off for approximately 10 minutes and restarted it, but the check engine light remained on. Approximately 20 minutes later, multiple warnings appeared on the dash including: “Brake Assist Fai... Read more
FORD
EXPEDITION
(2014) - SERVICE BRAKES
Apr 27, 2026
Incident date: Apr 22, 2026
I am filing a safety complaint regarding my 2025 Chevrolet Tahoe Premier for repeated brake assist/braking failures. Most recent incident: While driving, the check engine light came on. I turned the vehicle off for approximately 10 minutes and restarted it, but the check engine light remained on. Approximately 20 minutes later, multiple warnings appeared on the dash including: “Brake Assist Fai... Read more
FORD
EXPEDITION
(2014) - SERVICE BRAKES, HYDRAULIC
Apr 27, 2026
Incident date: Apr 22, 2026
The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at undisclosed speeds, the ABS warning light illuminated, with an audible alert. The message “ABS Unavailable” was displayed. The vehicle was taken to a dealer, where it was diagnosed and determined that ... Read more
Incident date: Feb 1, 2026
The infotainment/radio system in my 2021 Nissan Sentra intermittently reboots and produces static. When this happens, the backup camera freezes or shuts off completely. This has occurred while I was actively reversing, causing a sudden loss of rear visibility. The screen either goes black or restarts, making the backup camera unavailable. This is a safety concern because the backup camera is requi... Read more
Incident date: Feb 1, 2026
The contact owns a 2019 BMW X7. The contact stated that while driving at an undisclosed speed, the engine overheated and the engine seized. The check engine warning light was illuminated. While attempting to restart the vehicle, the vehicle restarted with the power train warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed, and the failure reoccurr... Read more
Incident date: Apr 27, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle hesitated while decelerating or while coming to a complete stop with the brake pedal depressed. No warning light was illuminated. Th... Read more
Incident date: Apr 27, 2026
The vehicle is experiencing persistent dashboard warnings including "Brake performance may be reduced," "Low Speed Braking Control problem," and "Parking sensor problem." These issues have been presented to your authorized dealer, Napleton Honda in Morton Grove, on three separate occasions with no resolution: September 29, 2025: I arrived at the dealer bay with active warning lights. The service w... Read more
Incident date: Apr 25, 2026
Both my rear break lights are showing stress cracks from movement of the frame of the body. There are other references to this happening online from other owners and it's a manufacturer defect. I brought to the dealer and was told that they should be replaced for $3000 each as they are allowing water to intrude and will cause a shorting out of the brake lights. No brake lights would be a major ... Read more
Incident date: Apr 19, 2026
My family and I were returning from a trip, and the engine just died in the middle of the street at 2 AM. No noises from engine or anything, but it just stopped out of the blue.
Incident date: Mar 15, 2026
ADAS camera malfunction causing all driver assist functions to not work
Incident date: Mar 15, 2026
The back glass on my convertible is separating from the fabric. This isn't something I did or anyone else has done. This is a huge problem with thousands of camaro owners that have a convertible. Something needs to be done because its obvious that the design that was used on mine and many many others alike is a flawed and something that we should not have to deal with. Right now my only options ar... Read more
Incident date: Mar 15, 2026
I was driving home from the farmers market with my two young kids. I was turning left at a busy intersection when the engine died and an engine warning flashed on the dash (I don't recall the exact message; it sounded catastrophic). There were no "check engine" or any other warning messages prior to the incident. I was able to restart the car immediately and give it a lot of gas to get out of t... Read more
Incident date: Mar 25, 2026
### Summary: Sudden Unintended Acceleration (SUA) from a stationary position. ### Vehicle Configuration: 2023 Tesla Model Y Long Range AWD. Battery Type: NMC. ### Incident Details: On April 19, 2026, at approximately 10:00 a.m., the vehicle was stationary on a flat surface at 6722 Vista Del Mar Ave, San Diego. I was in the driver's seat with the vehicle "On" but stopped, conversing with two w... Read more
Incident date: Apr 22, 2026
### Summary: Sudden Unintended Acceleration (SUA) from a stationary position. ### Vehicle Configuration: 2023 Tesla Model Y Long Range AWD. Battery Type: NMC. ### Incident Details: On April 19, 2026, at approximately 10:00 a.m., the vehicle was stationary on a flat surface at 6722 Vista Del Mar Ave, San Diego. I was in the driver's seat with the vehicle "On" but stopped, conversing with two w... Read more
Incident date: Apr 20, 2026
This vehicle is another of many that is suffering from coolant intrusion due to Fords faulty design. This 2.0 has 68 thousand miles and needs a new engine. This has been a known problem for this engine between 2013 and 2019. We were sold a new car that would be reliable for years, it’s not. Now we may be out upwards of $10,000.00 for a car we just paid off a year ago.
Incident date: Aug 5, 2023
On [XXX], my 2022 GMC Yukon Denali XL (VIN [XXX] ) experienced a complete loss of propulsion while I was driving on [XXX] in El Paso, Texas, with my wife and two young children in the vehicle. Mileage was approximately 50,364. While in motion, the vehicle was displaying abnormal behavior, concerned the vehicle would stall on the highway, I exited at the Geronimo exit. As the vehicle slowed, it shu... Read more
FORD
EXPEDITION
(2021) - POWER TRAIN
Apr 26, 2026
Incident date: Apr 18, 2026
Vehicle display showed a message stating 12 volt battery was low and to pull over immediately, the car the died in a parking lot. I called KIA roadside service and they connected a battery pack to the 12 volt battery and got the car started. This could have been a serious problem if I was on travelling on a public street or highway and suddenly lost power.
Incident date: Apr 24, 2026
Loud pop and Check Electrical System Message - limited ability to drive due to ICCU no longer charging 12V battery. Car no longer able to drive.
Incident date: Apr 24, 2026
While driving my 2017 Honda CR-V, I experienced sudden, unexpected steering behavior consistent with a defective electronic power steering (EPS) gearbox. The steering wheel momentarily became difficult to turn in either direction, with a "sticky" or binding feel followed by a sudden release of resistance, causing oversteer beyond my input. When the wheel was turned to or near full lock, the EPS ap... Read more
Incident date: Apr 24, 2026
Driving back to camper in the late evening and was listening to music and gps was on the screen when I was going approximately 32mph when headliner airbags on both sides went off causing me to hit my brakes and veer into the ditch. I was able to maintain pretty good control but did hit either a rock or stick or something that punctured my wheel sidewall. Unsure if a tree limb then got caught and t... Read more
Crash
Incident date: Sep 14, 2023
I was traveling in the right lane on I-75 at approximately 70 miles an hour, and my Wrangler completely lost all power and began to suddenly decelerate in traffic. I lost all acceleration ability, power brakes, and power steering. I immediately had to change lanes and exit the highway onto the shoulder while trying to avoid other vehicles all while struggling to steer and brake.
Incident date: Apr 26, 2026
Multiple recalls issued, we were informed by Cochran Nissan there were “no fixes for the these recalls.” Yet this vehicle left us stranded along highways and busy roadways on numerous occasions. Leaving us in unsafe places while waiting for the vehicle to be towed. Each time multiple warning lights were illuminated and the car lost power. The final repair involved engine replacement and other... Read more
Incident date: Jan 1, 2025
Tire size 185/55/r16. The side wall of my tire has 5 areas where the tire came apart. Purchased tires from Walmart about 3-5 months ago
Incident date: Apr 2, 2026
Rear camera is has failed. Safety is at risk, when reversing this full size truck due to lack of visibility. Rear camera failed in early 2025. Rear camera was examined on 6/17/28 at JONES FORD in Shallotte, NC. I was notified that camera failed and needed to be replaced $730. I could not afford and camera and safety are an ongoing issue to this date. WHY HAVE MILLIONS OF FORD VEHICLES BEEN R... Read more
Incident date: Apr 11, 2026
The vehicle is a 2020 Toyota Sienna. While driving, the engine suddenly shut off without warning, creating a dangerous situation and loss of power. This occurred while transporting children, increasing the safety risk. A mechanic inspected the vehicle and diagnosed a failure of the low-pressure fuel pump. The problem appears intermittently — sometimes the vehicle runs normally, and other time... Read more
Incident date: Apr 10, 2026
I am creating this complaint because my vehicle has not been included in the NHTSA recall # 25V-767 on the V35A 3.4L twin-turbo V6 in my 2023 Sequioa. My vehicle was produced on the same manufacturing line and likely had the same engine debris. Toyota gives the reason for not including the hybrid because it is not a safety issue as the hybrid motor can provide power if the engine fails. However ow... Read more
Incident date: Apr 3, 2026
The vehicle only has 145,xxx miles and I experience a "shudder" which could be caused by torque converter issues, often felt at highway speeds (approx. 40-60 mph).
Incident date: Apr 3, 2026
Severe structural corrosion was discovered on a low-mileage 2019 compact SUV affecting critical suspension components, including the front subframe, lower control arm mounting points, and structural attachment areas. The issue was identified during inspection at a dealership. The technician documented that suspension components were severely rusted, subframe bolts were rusted and cracking, and lo... Read more
Incident date: Jun 9, 2025
The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission
Incident date: Jun 9, 2025
The passenger airbag system failed, specifically the occupant sensor and the pad beneath the passenger seat. These components are responsible for detecting whether a passenger is present and ensuring the airbag deploys correctly in a crash. I've also been told that I may be at risk of not having my airbag deploy in an accident. My vehicle is available for inspection upon request. I am a single mo... Read more
Incident date: Apr 15, 2026
2018 Subaru Crosstrek rapidly accelerated unexpectedly while pulling into a parking space with the foot on the brake. Hit a concrete pole and sustained vehicle damage and injuries.
Crash
1 injured
Incident date: Apr 14, 2026
Summary of the Safety Problem: A 2026 Ford Bronco rolled out of its parked position with no occupants, despite being left in Park, and collided with another vehicle. Full Description of the Incident: The Ford Bronco was placed in Park, was not running, and had no occupants. I exited the vehicle several times to reinstall the removable roof panels. The vehicle remained stationary during this proce... Read more
Crash
Incident date: Apr 14, 2026
I hear a sharp clicking noise when I make turns, indicating an issue with the CV joint. The car had this issue when I leased it brand new. I didn’t think much of the sound because I had previously had a routine maintenance checkup at Honda and they never mentioned any issues. Car had less than 15k miles on it. Upon researching, I realized that this is a potentially major issue with the vehicle, ... Read more
Incident date: Jun 20, 2024
Twice I have been driving on the highway at 60 mph and the transmission had suddenly shifted into low gear and subsequently went into limp mode. The dealer is unable to find an issue with the vehicle. There were no warning lights, before, during, or after. After I pulled onto the shoulder of the road and turned the Jeep off and turned it back on it operated normally.
Incident date: Sep 10, 2025
2026 Silverado TrailBoss EV Windshield has laminate issues causing waves, distortion, and clarity issues. On several occasions this has caused vertigo/motion sickness while driving on the freeway. Vehicle was taken to Chevy dealership on 4/23 this issue has been confirmed and replacement parts on order. Under bumper to bumper warranty.
Incident date: Sep 10, 2025
The right rear corner parking sensor on the truck has a 3 foot range. I believe these rear back up sensors normally should have a 12-15 foot range. I was backing up at an angle at slow speeds at hit a large brick mailbox. The mailbox is below the height of the closed tailgate. This could have been a adult or child. The sensor triggered but I did not stop in time. At 5mph a 3 foot distance ... Read more
Incident date: Sep 10, 2025
This is a report of a Failed Remedy for Safety Recall N321 (Recall #19V293). Records confirm that this vehicle had the recall repair performed on 12/09/2020. That repair has now failed. A certified technician at the dealership has confirmed via video that the windshield bond has detached, leading to significant water intrusion. This flooding has ruined safety-related electronic modules (cameras/au... Read more
FORD
EXPEDITION
(2022) - SERVICE BRAKES
Apr 25, 2026
Incident date: Jun 14, 2025
URGENT SAFETY DEFECT - Repeated front hub overheating/fire risk (2025 Western Star 47x) I am submitting a formal safety complaint regarding my 2025 Western Star 47x The front wheel hubs have over heated to the point of failure on 6 separate occasions, resulting in a fire on two of those occasions. The issues have been documented with Freightliner and accompanied by photo/video evidence. Each inc... Read more
Fire
Incident date: Apr 24, 2026
The vehicle first experienced a serious malfunction on October 12, 2025, while driving on an expressway at 65 mph, and the same issue recurred on March 8, 2026, while driving on a 6-lane, busy highway at 45 mph. The condition involves the vehicle unexpectedly shutting down, rendering the acceleration pedal useless and causing the car to glide to a complete stop in traffic, creating a significant s... Read more
Incident date: Apr 24, 2026
The vehicle first experienced a serious malfunction on October 12, 2025, while driving on an expressway at 65 mph, and the same issue recurred on March 8, 2026, while driving on a 6-lane, busy highway at 45 mph. The condition involves the vehicle unexpectedly shutting down, rendering the acceleration pedal useless and causing the car to glide to a complete stop in traffic, creating a significant s... Read more
Incident date: Apr 25, 2026
Brake actuator is broken. Toyota knew about this problem and they had a warranty for 10 years or 150k miles. Mine only has 80k miles. The repair is half of what the car is worth. I thought a Toyota with such low miles would be dependable. Toyota knew that people have died from this problem with their car. I need this car to get to work and get my kids to school. It’s older than 10 years so... Read more
Incident date: Apr 25, 2026
Brake actuator is broken. Toyota knew about this problem and they had a warranty for 10 years or 150k miles. Mine only has 80k miles. The repair is half of what the car is worth. I thought a Toyota with such low miles would be dependable. Toyota knew that people have died from this problem with their car. I need this car to get to work and get my kids to school. It’s older than 10 years so... Read more
Incident date: Apr 22, 2026
There is fluid accumulation under the engine air filter assembly.
FORD
EXPEDITION
(2017) - ENGINE
Apr 25, 2026
Incident date: Apr 24, 2026
On [XXX], while my vehicle was at the dealership for a federally mandated engine replacement recall (Campaign PI2107Y/Z), the service department attempted to obstruct the completion of the safety repair. The dealership informed me that unless I paid a 264.40 fee for maintenance and fluids, they were required by the manufacturer to drain the old, contaminated coolant from my failed engine and reuse... Read more
FORD
EXPEDITION
(2017) - STEERING
Apr 25, 2026
Incident date: Apr 24, 2026
The steering wheel turn signal buttons on my Tesla Model 3 intermittently becoming unresponsive or getting stuck signaling left or right. This prevents me from reliably signaling lane changes or turns. This is a safety risk because I may be unable to properly signal maneuvers as required under Maryland Vehicle Law §21-604, potentially confusing nearby drivers and increasing the risk of an accide... Read more