Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jan 1, 2026
Ford Motor issued two safety recalls regarding this, but has since closed them without providing a safe resolution for consumers. July 8 2019 Ford issued Ford Safety Recall program 19S22 (following 18S32) for stuck open canister purge valve (CPV). This can result in a failure to bleed the vacuum from the gas tank, and deforms the gas tank upon failure. This has been confirmed, reproduced, and r... Read more
FORD
EXPEDITION
(2019) - STEERING
May 5, 2026
Incident date: May 5, 2026
Dealer is refusing to acknowledge the known BSG defect (TSB 2058831/13) and is instead attempting to charge for secondary electrical failures (ABS/AC) caused by the primary charging system failure. 2023 Audi A3 2.0T, VIN [XXX] . Recurring 48V BSG (Belt Starter Generator) failure causing complete loss of power steering and brake assist. First documented under warranty October 29, 2025 at 45,500 mi... Read more
Incident date: Apr 1, 2023
The contact's wife owns a 2023 Chevrolet Malibu. The contact stated that while his wife was driving at an undisclosed speed, several unknown warning lights illuminated, and the messages "ESC" and "Fuel Low" were displayed even though there was half a tank of fuel. The transmission failed to shift out of park (P). The contact stated that the failure occurred twice. The vehicle was towed to the dea... Read more
Incident date: Aug 22, 2025
The contact's wife owns a 2023 Chevrolet Malibu. The contact stated that while his wife was driving at an undisclosed speed, several unknown warning lights illuminated, and the messages "ESC" and "Fuel Low" were displayed even though there was half a tank of fuel. The transmission failed to shift out of park (P). The contact stated that the failure occurred twice. The vehicle was towed to the dea... Read more
Incident date: May 4, 2026
The contact's wife owns a 2023 Chevrolet Malibu. The contact stated that while his wife was driving at an undisclosed speed, several unknown warning lights illuminated, and the messages "ESC" and "Fuel Low" were displayed even though there was half a tank of fuel. The transmission failed to shift out of park (P). The contact stated that the failure occurred twice. The vehicle was towed to the dea... Read more
Incident date: May 4, 2026
A valve spring broke on a drivers side valve.
Incident date: May 4, 2026
My vehicle lost full engine propulsion going 70mph on the highway. We were blocking lanes of traffic and lost speed at a very rapid pace. No engine or warning light came on before the car lost engine and shifted into neutral. We called 911 and the California Highway Patrol had to assist in us not getting hit from behind as our car was disabled and would not restart to move off of lanes of traffic.
Incident date: Feb 5, 2026
My vehicle lost full engine propulsion going 70mph on the highway. We were blocking lanes of traffic and lost speed at a very rapid pace. No engine or warning light came on before the car lost engine and shifted into neutral. We called 911 and the California Highway Patrol had to assist in us not getting hit from behind as our car was disabled and would not restart to move off of lanes of traffic.
Incident date: May 3, 2026
My vehicle lost full engine propulsion going 70mph on the highway. We were blocking lanes of traffic and lost speed at a very rapid pace. No engine or warning light came on before the car lost engine and shifted into neutral. We called 911 and the California Highway Patrol had to assist in us not getting hit from behind as our car was disabled and would not restart to move off of lanes of traffic.
Incident date: Jan 19, 2024
My 2014 Ford F150 truck went into “limp mode” last week. A wrench showed up on my dashboard, my speedometer didn’t function, and it sounded like the transmission was “winding up” if I tried to accelerate. After hitting “ok” to remove the wrench and restarting the truck a couple of times, my check engine light illuminated. I was driving at about 40 MPH when this occurred and it was a ... Read more
Incident date: May 15, 2022
My 2014 Ford F150 truck went into “limp mode” last week. A wrench showed up on my dashboard, my speedometer didn’t function, and it sounded like the transmission was “winding up” if I tried to accelerate. After hitting “ok” to remove the wrench and restarting the truck a couple of times, my check engine light illuminated. I was driving at about 40 MPH when this occurred and it was a ... Read more
Incident date: Apr 29, 2026
I have had an issue with my brakes for a couple years. I have taken my van to a couple of different mechanics to express my concerns and they have changed brakes but the issues continue. The brakes do not always work effectively. They make a hissing sound. When my foot is on the brake, sometimes my van will still roll forward or backwards - this has happened often when leaving parking lots. I... Read more
FORD
BRONCO SPORT
(2024) - UNKNOWN OR OTHER
May 5, 2026
Incident date: May 5, 2026
I own a 2020 Honda Odyssey and I am currently having a safety issue with the power tailgate. Upon inspection by my Honda dealership, my vehicle requires a new power tailgate control unit and floor harness and my roof rail and clips need to be re-sealed and replaced. It was discovered that due to the break in seal the connectors corroded due to a water leak.In April of 2026 I received multiple war... Read more
Incident date: Apr 15, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear control arm (rear suspension component) failed catastrophically by snapping while the vehicle was in motion. This is a critical structural component responsible for maintaining proper wheel alignment and vehicle stability. The failed part has been retained and is available for inspection upo... Read more
Incident date: Apr 30, 2026
The vehicle’s recall is from 2002, so when we went to the dealership to fix the recall, we got denied for the repair because they said that they don’t have to part anymore. We called two other dealers and they didn’t want to help us. I called the recall number and told us to fix it outside of the dealer, which we did end up getting fixed outside of dealership but now they don’t want to che... Read more
Incident date: Apr 30, 2026
While driving under normal conditions at roadway speed, the panoramic sunroof glass suddenly failed with a loud explosive sound. There was no observed impact, no debris strike, and no prior damage to the glass. The failure resulted in a large central blowout with shattered glass and fragments displaced outward from the vehicle. The failed component is the panoramic sunroof glass panel, which remai... Read more
Incident date: Apr 30, 2026
Clicking noise coming from the front axles when turning either right or left. ADAS settings seem to be too sensitive. Car slams on the emergency brake when backing out of a parking spot with no obstacles in view. Forward warning system alerts occur even though there is nothing in front of the car.
Incident date: Jan 5, 2025
Clicking noise coming from the front axles when turning either right or left. ADAS settings seem to be too sensitive. Car slams on the emergency brake when backing out of a parking spot with no obstacles in view. Forward warning system alerts occur even though there is nothing in front of the car.
Incident date: Dec 17, 2025
Travel Assist keeps showing unavailable and giving constant warnings
Incident date: Jul 7, 2025
Life-threatening, unoccupied rollaway vehicle with personal injury. Possible and/or suspected issues: "Not-P" switch circuit malfunction; "false park"; lack of cross-module redundancy; lack of BCM and PCM redundancy; Diagnostic Blind Spot; lack of Occupancy-Brake interlock; systematic safety failure culminating in unintended, driverless, runaway Zombie vehicle with personal injury. Background ... Read more
Crash
1 injured
Incident date: Mar 10, 2026
The vehicle shifts down, driving at 70K, and it throws into 1st gear. Very scary and dangerous, I was lucky no one was behind me. Left some nice tire marks on the road.
Incident date: Apr 25, 2026
My 2023 Ford F-150 is not drivable due to Ford safety recall 25S82 / NHTSA 25V512. Dealer states parts are on national backorder and Ford Customer Relationship Center said they cannot escalate internally, only forward comments to the dealer. I drive approximately 1,000 miles per week and the dealer-provided loaner requires swaps every 1,000 miles. Ford has not provided a reasonable recall remedy t... Read more
Incident date: May 2, 2026
High-pitched squeal under light braking at low speeds (under 10 mph), typically occurring during the first few stops of the day...Dealer stated TSB Numbers: 20-NA-002 or MC-10232149-0001 only refers to 2020 model year. Please update this TSB so it includes 2024 model year XT4 vehicles. Dealer unable to replace break pads and charge GM without updated TSB. Note: Issue has been ongoing since purch... Read more
Incident date: Jan 29, 2026
While stopped at a red light, my front sunroof panel exploded/shattered. My brother and I heard a loud bang. No object hit the sunroof. It was visible that the glass was bubbled outward. And, the 4 corners had cracking. Lucky the roof liner was closed and no glass hit us.
Incident date: Apr 22, 2026
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when applying the brakes, they noticed the brakes seemed to be dragging or slow to ... Read more
Incident date: Apr 20, 2026
Started car and check engine light was on. Started to drive it and the battery and other lights came on. Engine sounded funny and electric motor was not available. As I was trying I needed to pull off because it was not moving smoothly and was jerky. I pulled over into a parking lot and put in park and the lights indicated it was in charging mode. After repeated attempts to turn the vehicle comple... Read more
Incident date: Apr 3, 2026
Started car and check engine light was on. Started to drive it and the battery and other lights came on. Engine sounded funny and electric motor was not available. As I was trying I needed to pull off because it was not moving smoothly and was jerky. I pulled over into a parking lot and put in park and the lights indicated it was in charging mode. After repeated attempts to turn the vehicle comple... Read more
Incident date: Apr 3, 2026
My shift to park was broken last September 9-25, and I took it to the dealers I bought it from (the month prior, in august) and they fixed it. I was never informed what they did to fix it. I didn't have any issues with it after that up until recently. I will put my car into park, press the engine button to turn it off, and then it displays the shift to park message and beeps. the light next to my... Read more
Incident date: Dec 1, 2025
My shift to park was broken last September 9-25, and I took it to the dealers I bought it from (the month prior, in august) and they fixed it. I was never informed what they did to fix it. I didn't have any issues with it after that up until recently. I will put my car into park, press the engine button to turn it off, and then it displays the shift to park message and beeps. the light next to my... Read more
Incident date: Sep 13, 2025
The contact owns a 2019 Land Rover Discovery. The contact stated that when attempting to back out of a parking space, the shifter was moved to reverse; however, the shifter failed to release from reverse. The vehicle was shut off, then restarted to reset the transmission, and at which time the shifter was able to be moved. The next day, while driving at highway speeds of approximately 55 MPH, ente... Read more
Incident date: May 4, 2026
while braking and coming to a stop the van surges forward (while brakes are being applied). This has nearly caused accidents on 2 occasions, and has happened 2 other times in the past few months
FORD
EXPEDITION
(2013) - ELECTRICAL SYSTEM
May 5, 2026
Incident date: Feb 12, 2026
My battery warning light on the dash is illuminated with the notification saying "service battery charging system." I've researched online and found out that more vehicles of the same year make and model of my vehicle have been recalled for the same issue, but when putting in my vin number my vehicle does not show up. This issue poses a high risk of danger if not fixed and I would like it to be fi... Read more
Incident date: Jan 1, 2021
The windshield spontaneously cracked while parked. There are no signs of impact to explain the crack. This can be a safety concern as it can continue cracking, impede visibility and even burst possibly sending glass towards occupants.
Incident date: Apr 14, 2026
COMPONENT FAILED: Theta II 2.4L GDI engine connecting rod bearings. Vehicle has 95,000 miles. Engine available for inspection in [XXX] . SAFETY RISK: Engine knock + limp mode at 1500 RPM caused sudden loss of power on highway. Oil consumption 1L/700km risks catastrophic engine seizure while driving. CONFIRMED BY DEALER: Independent service center confirmed DTC P0010 from metal debris. Hyundai Mo... Read more
FORD
EXPEDITION
(2020) - POWER TRAIN
May 5, 2026
Incident date: May 3, 2026
My car all of a sudden has this sudden humming/high pitch sound. I had mechanic checked and he said coming from the transmission. I checked the Toyota forum and there's a widespread issues with their transmission. The issue started with the year 2017, These vehicles are equipped with the UA80F (AWD) and UA80E (FWD) 8-speed automatic transmissions. My 2019 is equipped with the UA80E. Toyota already... Read more
Incident date: Oct 7, 2025
Every summer, on particularly hot days—typically after driving for about 10 minutes—the steering wheel feels as if it is jammed; turning it becomes extremely stiff and difficult. However, when the weather cools down, the steering becomes perfectly smooth again, with no issues whatsoever. Since my English proficiency is limited, I visited the dealership's service department; unfortunately, beca... Read more
Incident date: May 3, 2026
P0217 engine coolant over temp condition, p0316 misfire detected on startup, p2601 coolant pump a control circuit performance stuck off. investigated coolant and found no coolant in reservoir. inspected for leaks and found no leaks. preformed block test on engine and engine failed block test this indicates a failed head gasket. This happened at random, with a full tank of coolant, while driving. ... Read more
Incident date: May 4, 2026
A known common issues that Honda are not addressing: car going limp randomly, oil dilution, head gasket failure causing fuel injector issues, dashboard lighting up which causes the safety features to also cease from operating. I have multiple times now with my 4 year old in the car been in traffic and my car has just stopped going unprovoked. This limp mode issue a huge safety issue and has almost... Read more
Incident date: Apr 30, 2026
The contact owns a 2015 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the steering power seized. The contact had to use force to pull to the side of the road. The power steering eventually worked, and the contact was able to drive to the residence. The contact took the vehicle for an oil change, and the employee informed the contact about a recall issued by the ma... Read more
Incident date: Oct 26, 2025
I’m getting a message on my dashboard that SRS airbag system malfunction. Visit your dealer. I know there are recalls going on for this right now with American maid Toyotas, but I’m told mine isn’t because it was made in Japan. I do not have $1000 to go get this fixed. this is a safety issue because it says if in an accident, the passenger side airbag will not implode..
FORD
BRONCO SPORT
(2023) - ENGINE
May 4, 2026
Incident date: Jul 11, 2025
. The car would make 'running water sounds" when turned off and smelled funny. We were feeling odd, migraines, nausea and upper respiratory infections. It smelled like coolant and we became very concerned for our safety. We had just had one recall repaired and cannot believe something else is now at fault! Per the Ford dealership there was a service bulletin stating a known defect in a part that p... Read more
Incident date: Apr 9, 2026
The contact owns a 2022 Ford Escape. The contact stated that while driving, the sync screen displayed a blank image. The vehicle was taken to the dealer previously and was diagnosed as needing a battery, but the failure persisted. The vehicle was taken to the dealer a second time and was diagnosed with wire failure; the issue persisted. The sync screen continued to display a blank image along with... Read more
Incident date: Apr 9, 2026
Last year, my 2025 Acura MDX was repaired under warranty for a known starter issue that is affecting all 2025+ MDX models. The issue is that the vehicle will stall or fail to start on random occasions leaving drivers stranded or stopped in traffic unable to move their vehicle. Honda and Acura are well aware of the fact that this is an issue, yet they continue to produce these vehicles with the sam... Read more
Incident date: May 4, 2026
FCA - USA has a safety recall for Ram trucks manufactured between 2024 -2026. The towing/trailer module is defective and the trailer lights, turn signals and trailer braking may not function while towing a vehicle. The recall has been effective since Feb. 2, 2026. I have tried to schedule my 2026 Ram truck at two different dealerships and they complain that the cannot get the parts from FCA. ... Read more
Incident date: Mar 1, 2026
Feb 2025 my windshield was cracked by a random fly ball at my grandson‘s baseball game. I contacted Safelite who put me in touch with South Florida Auto Glass out of [XXX] . They came down replaced the windshield reset the sensors. Everything was fine exactly one year later (2/2026) I got a warning on the dash that the radar was obstructed & all the sensors stopped working. I brought the car up ... Read more
Incident date: Jun 18, 2025
Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches.
Crash
1 injured
Incident date: Dec 20, 2025
I am filing this complaint regarding multiple serious safety defects in my 2021 Subaru Outback purchased in July 2021, currently at 48000 miles THERMO CONTROL VALVE FAILURE (26,307 miles) While traveling in the center lane on [XXX] southbound in [XXX] the evening of 1/6/2024 my vehicle suddenly experienced a complete loss of control. It seemed that the car was accelerating and braking at the s... Read more
FORD
TRANSIT CONNECT
(2019) - EXTERIOR LIGHTING
May 4, 2026
Incident date: Apr 21, 2026
Vehicle exhibits persistent, intermittent failure of Bluetooth and Apple CarPlay connectivity. Phone fails to pair, drops all connection mid-drive (all displays including speed, navigation, etc go dead), and disconnects active calls and navigation prompts during operation. Defect requires repeated manual re-pairing attempts that draw driver attention from the road. The same phone pairs reliably wi... Read more
FORD
BRONCO SPORT
(2021) - SERVICE BRAKES
May 4, 2026
Incident date: Apr 20, 2026
Brakes were replaced by Audi with genuine Audi parts and within 2 months, the brake rotors became warped, requiring a resurfacing. After driving another 2 months, they once again became warped, making the entire car lurch and shake during braking.
Incident date: Sep 18, 2025
The failed component is a fuel pump, and it is available for inspection upon request. My safety and the safety of others was put at risk due to the following: 1) Sudden engine stalling 2) Dangerous power loss while accelerating 3) Potential fire risks; a damaged fuel pump assembley can cause fuel leaks and overheating due to insufficient fuel supply can increase the risk of explosion or fire. 4) G... Read more