Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
FORD
EXPEDITION
(2017) - POWER TRAIN
May 7, 2026
Incident date: May 6, 2026
Driving down the highway in heavy traffic and the truck shutoff unexpectedly, I came to a complete stop and luckily avoided being rear ended and had to go from Drive and Park and recycle the ignition to restart the truck and limp off to a safe place.
Incident date: Apr 29, 2026
The contact owns a 2019 Chevrolet Express NAV. The motorhome is a 2020 Coachman Freelander. The contact stated that while driving at an undisclosed speed, during the night and in the rain, the vehicle failed to accelerate as intended while depressing the accelerator pedal and jerked violently. The contact jolted violently and was almost thrown off the driver's seat. The contact pulled to the side ... Read more
Incident date: May 3, 2026
When driving the Front windshield spontaneous cracked. There was a loud cracking noise, prior to the AC and vent being turned on. The crack is formed from the driver side bottom edge of the window shield and across horrizontally three feet towards passenger side same crack ending upwards slightly diagonally. There is NO Evidence of impact, crack line is smooth to touch from the outside windshi... Read more
Incident date: May 7, 2026
On May 2, 2026, ten days after purchasing the vehicle, the driver‑side seatbelt locking mechanism failed while I was driving. The vehicle was inspected the next day at CarMax Tuscaloosa. Their mechanic confirmed two separate safety defects: 1. The driver‑side seatbelt mechanism requires replacement. 2. The motor mounts are broken/loose and require replacement. The mechanic explained that debri... Read more
Incident date: May 7, 2026
On May 2, 2026, ten days after purchasing the vehicle, the driver‑side seatbelt locking mechanism failed while I was driving. The vehicle was inspected the next day at CarMax Tuscaloosa. Their mechanic confirmed two separate safety defects: 1. The driver‑side seatbelt mechanism requires replacement. 2. The motor mounts are broken/loose and require replacement. The mechanic explained that debri... Read more
Incident date: Mar 9, 2026
During acceleration from 40-60 miles per hour, there was a pronounced vibration/shudder through the front end of the vehicle. After taking it to the dealership, they advised both front axles would need to be replaced. The catastrophic failure of an axle is likely to cause a car crash. The problem has been identified by Ford Motor Company and also confirmed by the Ford Dealership where I got it ... Read more
Incident date: Mar 9, 2026
During acceleration from 40-60 miles per hour, there was a pronounced vibration/shudder through the front end of the vehicle. After taking it to the dealership, they advised both front axles would need to be replaced. The catastrophic failure of an axle is likely to cause a car crash. The problem has been identified by Ford Motor Company and also confirmed by the Ford Dealership where I got it ... Read more
Incident date: Mar 9, 2026
During acceleration from 40-60 miles per hour, there was a pronounced vibration/shudder through the front end of the vehicle. After taking it to the dealership, they advised both front axles would need to be replaced. The catastrophic failure of an axle is likely to cause a car crash. The problem has been identified by Ford Motor Company and also confirmed by the Ford Dealership where I got it ... Read more
Incident date: May 6, 2026
“Required Engine Maintenance- Visit Your Dealer” message came on the dash. After doing some research and troubleshooting; it appeared to be the coolant bypass valve that everyone has had issues with. The problem was then confirmed with a local provider who instructed us to contact the dealer to see if they’d cover the repair. Otherwise the repair by them would be $700. Toyota customer serv... Read more
FORD
EXPEDITION
(2026) - FUEL SYSTEM, GASOLINE
May 7, 2026
Incident date: Apr 30, 2026
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning l... Read more
FORD
EXPEDITION
(2026) - FUEL SYSTEM, GASOLINE
May 7, 2026
Incident date: Apr 30, 2026
The contact owns a 2022 Ford Bronco. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function and the image would appear as blank. The contact received notification of NHTSA Campaign Numbers: 26V124000(Back Over Prevention) and 25V455000 (Fuel System, Gasoline), however, the part to do the recal... Read more
Incident date: Apr 1, 2026
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image would appear intermittently and would appear on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention), however, the part to do th... Read more
Incident date: Apr 1, 2026
The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start after multiple attempts without warning. The contact attempted to jumpstart the vehicle using multiple methods but to no avail. Due to the failure, the vehicle was towed to a dealer where they discovered that the insulation on the wire that runs from a gearbox in the back of the vehicle to the front driver sea... Read more
Incident date: Apr 1, 2026
On May 2, 2026 I was operating the vehicle at 60 mph on the interstate. There were absolutely no other vehicles in my line of sight or on the roaway anywhere near me. The motorcycle went into automatic breaking and the brakes appeared to activate all on their own and almost locked up. I immediately was able to pull over and smell the very strong smell of burning brakes. I shut off the motorcycle ... Read more
Incident date: Aug 1, 2025
The panoramic moonroof on the 2025 Toyota Sequoia spontaneously shattered while the vehicle was stationary. Nothing hit the moonroof. Was told by the dealership that it was caused by a pressure imbalance and although this is a know issue Toyota will not cover it as corporate doesn't see it as a issue. Was lucky the screen as deployed as it caught the glass from hitting the driver.
Incident date: May 7, 2026
I own a 2019 Chevrolet Silverado 1500 equipped with the 8-speed automatic transmission. The vehicle has developed serious transmission problems that create a safety concern. When the transmission is cold, the vehicle slips between 1st and 2nd gear during acceleration. If I accelerate normally, the transmission slips and then engages with a hard bang. I must accelerate very slowly to avoid harsh e... Read more
Incident date: May 7, 2026
Odometer Fraud. The contact purchased a 2018 Ford Transit. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase the mileage was 64,000 and at the time when the fraud was discovered the mileage was 364,00.
Incident date: Oct 15, 2025
The vehicle began experiencing repeated Autopilot/FSD failures while driving. Symptoms included sudden Autopilot disengagements, cruise control becoming unavailable, and loss of road visualization/navigation display functionality. The issue progressively worsened over time. The vehicle was first brought to Tesla service in 2025 for the same overheating-related concern. At that time, Tesla identi... Read more
Incident date: May 7, 2026
Suspension and wheels do not stay aligned even after 7 attempts by Honda dealers to reset and realign. Suspension always jumps out of alignment.
Incident date: Apr 2, 2026
Suspension and wheels do not stay aligned even after 7 attempts by Honda dealers to reset and realign. Suspension always jumps out of alignment.
Incident date: Apr 23, 2026
I traded my 2001 F250 for this yard art with intentions pf pulling our fifth wheel all over the country. It has sat un-usable for two years. I would happily pay for the parts if they were available. They are not at least that is what the dealer keeps telling me. Milton Ruben in Augusta. The recall is about two years old now and nothing is happening. I can't sell it, I can't trade it,, This is comp... Read more
Incident date: May 7, 2026
On April 22nd my camera worked on my car but did not prompt warnings - I was in a parking lot and was backing up and tapped the car behind me. It is then that I noticed no beeping on getting close to the car. No damage to either car fortunately as they stated I was going ever so slow. On April 23rd got it in to the Hyndai dealership service department and there was another vehicle in there fo... Read more
Incident date: Apr 27, 2026
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000(POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of ... Read more
Incident date: Dec 31, 1969
Back passenger side window broke while driving with no evident cause. Speed was between 25 and 35 mph, no other vehicles were present nearby, and no pedestrians were in the area.
Incident date: Mar 7, 2025
My 2019 Ford Ranger is equipped with the 10R80 10-speed automatic transmission that experiences hard/erratic shifting (as if it can't decide what gear it wants to be in), jerking/lunging especially in 1-2 gear when making a brief stop-and-go (stop sign or a crosswalk). The first couple time it happened, it felt like I got rearended or hit a curb.
Incident date: May 6, 2026
Check engine light came on, car lost power on highway. Car continues to have the same issue after repairs have been made. Ford App says engine misfire, after every repair. Ford mechanics fix spark plugs, coils, electrical. None of which has fixed the issue of stalling on the highway which poses risk of me the driver and others driving on the highway. The only light that comes on is engine light.
Incident date: May 5, 2026
Transmission shifts eradicate, jumps into gear (hard) Motor rpm raises high as transmission actually jumping , not smooth shifting into gear .
Incident date: Mar 6, 2026
The car intermittently struggles to restart or dies and will not restart after stopping at a stoplight or stop sign due to the auto stop start. Even when the engine restarts after a stop, of often sounds like it’s struggling. The car has been taken into the dealership multiple times and the battery has been replaced twice. Honda dealer claims there’s no known issue despite numerous complai... Read more
Incident date: Dec 18, 2025
The car show on the screen a message in regards to the Adaptative Cruise Control Malfunction and it’s showing an orange sign light.. Another problem it’s in regards the AC.. it’s not working
Incident date: May 4, 2026
On 05/05/2026 I was driving my 2026 Honda Passport, while driving I suddenly had multiple warning lights display. The following alerts popped up on my dash, electric power steering problem, hill start assist problem, road departure mitigation system problem, trailer assist system problem, collision mitigation system problem, hill descent system problem. Once these alerts popped up, I immediately t... Read more
Incident date: May 4, 2026
The vehicle experiences sudden loss of motive power during acceleration. Between 30–60 mph, the transmission fails to upshift correctly, causing the engine RPMs to spike to 5000 while the vehicle fails to gain speed. This creates a severe safety hazard when merging into high-speed traffic. Additionally, the infotainment system frequently blackouts and reboots while driving, and there are intermi... Read more
Incident date: May 4, 2026
The vehicle experiences sudden loss of motive power during acceleration. Between 30–60 mph, the transmission fails to upshift correctly, causing the engine RPMs to spike to 5000 while the vehicle fails to gain speed. This creates a severe safety hazard when merging into high-speed traffic. Additionally, the infotainment system frequently blackouts and reboots while driving, and there are intermi... Read more
Incident date: Apr 12, 2026
About a year ago, right after the warranty period was over, the water pump and related had to be replaced and car would not run right. This water pump is a well known issue with audi and had a recall already. My car was the year after but it happens to almost everyone at around 50-55k miles. This 2022 Audi SQ8 should be part of the recall process. It is a danger, it is well documented as a problem... Read more
Incident date: Apr 12, 2026
I have Coolant intrusion in cylinder #2 91000 miles this should be a recall it's a problem that's well documented There's a recall for the back up camera hope the camera can see through the white smoke!
Incident date: Aug 31, 2023
Sudden fracture of the propeller shaft universal joint at freeway speeds causing catastrophic damage to the transmission and exhaust system. This matches the failure described in NHTSA Recall 26V216. While driving on Arizona Freeway 202. Extreme clanking noise heard and lost all power in middle of rush hour. Barely able to navigate vehicle safely off the freeway. No warning whatsoever. Had to b... Read more
Incident date: Aug 31, 2023
Just bought this truck 3 weeks ago, and was very excited. Now I have noticed transmission noises during the drop in RPM's during the upshift from 3-5, 3-4, 5-6, and 9-10. Sent it in for diagnostics and they are certain it is the clutch drum bushing failure.
Incident date: Apr 13, 2026
I have tried to set up an appointment with my local dealer for a recall notice several times, but they never have the part needed. One time they said they had the part and after dropping the car off my wife returned to find out they still did not have the part The date below is approximate
Incident date: Apr 22, 2026
Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.
Incident date: May 1, 2026
I bought a new Subaru Impreza and there is a cam carrier leak that was reported last time I took it for service at the dealership two weeks ago. There are only 41k miles on the car, and there were no warning lights/messages. Upon my research, this is a common problem with Subarus due to the sealant that they use with a very high cost to fix (I was quoted $4.5k), not mentioning the time it takes as... Read more
Incident date: May 2, 2026
The contact owns a 2021 Kia Soul. The contact stated while driving at approximately 25 MPH, the vehicle stalled. All of the warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 75... Read more
Incident date: May 2, 2026
The contact owns a 1997 Chevrolet Lumina. The contact stated that while driving at an undisclosed speed, the power steering became inoperable and the steering wheel would unexpectedly pull to the side with the service engine warning light illuminated. The contact also stated that the seat belts failed to detach properly. The contact received notification of NHTSA Campaign Number: 03V527000 (Steeri... Read more
Incident date: Apr 27, 2026
Coolant intrusion kill the engine at start up. Warning light temp high and prevent start. Ford dealer report as coolant intrusion and cannot provide simple repair i.e change gasket. So changed used engined to repair with mechanical shop
Incident date: May 6, 2026
The contact owns a 2023 RAM PROMASTER. The contact stated while driving the vehicle at an undisclosed speed, while changing lanes the steering wheel is trying to drive the vehicle into another lane and barriers at times without the Collison avoidance system activating. The contact stated the collision avoidance system is very delayed or sometimes does not show up at all, he also stated that the Co... Read more
Incident date: May 8, 2024
Front seat driver side shield cover has cracked in multiple places and may affect performance of side air bag deployment.
Incident date: May 6, 2026
The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an a... Read more
Incident date: Jan 13, 2026
The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an a... Read more
Incident date: Aug 1, 2024
I have replaced all brake components except abs motor. After researching online this vehicle has same issues as stated with other models . Brake pedal goes to floor after spending $3500!
Incident date: Apr 27, 2026
I noticed that my front tires were showing abnormal wear on the outer edge of both driver and passenger side front tires. I would also hear a loud popping/thumping/grinding noise coming from front tires when I would back up and then have to turn my tires to move the car to leave a parking spot, etc. The tire pressure warning light will come on and off randomly. I have checked my tire pressure an... Read more
Incident date: May 6, 2026
UNKNOWN. The rubber seals and plastics that hold my windhield in place are all cracking and fading significantly faster than they should be. The windshield has started leaking due to the fact that ford has not ensured that the peices were up protected
Incident date: May 6, 2026
Brake lines were definitely not replaced even though known to be defective and prone to corrosion and leaks. Almost got into a accident because the known recalled area let go on the highway