Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Mar 15, 2026
sudden reduced acceleration / limp mode while driving P1326 knock code potential engine failure / loss of power
Incident date: May 5, 2020
My durango been having issues starting after seating over night also there has been a couple times when the durango loses power and is very sluggish it has to be a fuel pump issues
FORD
EXPEDITION
(2020) - ELECTRICAL SYSTEM
May 9, 2026
Incident date: Jan 8, 2025
After the vehicle sits for several hours, the remote start system fails every time. Both the key fob remote start and the NissanConnect app remote start do not work, even though the vehicle shows as connected. The start command is aborted internally until the vehicle is physically moved a few feet. A dealership porter also could not remote‑start the vehicle at my home, and this is documented. Th... Read more
Incident date: Dec 31, 1969
There have been a couple recalls for Transmission/Engine Bearing and the Nissan Dealership has serviced the recalls. However, today May 8, 2022 while driving on the highway the check engine light appeared and a notification appeared check oil immediately. Then my engine and Transmission blew on the highway at 65 miles per hour causing my Nissan to immediately stop. I was able to quickly put my haz... Read more
Incident date: Mar 27, 2026
First and foremost, I am not arguing against, as I hold myself accountable for my choices. I understand the purpose of ignition interlock devices and support preventing impaired driving. However, the reality of rolling retests during heavy traffic, lane changes, merging, and freeway driving can create dangerous distracted-driving situations. Drivers are told to prioritize safe driving, yet missin... Read more
Incident date: May 1, 2026
The vehicle is experiencing sudden engine stalling while in motion, a known safety hazard. Despite a documented maintenance history with no issues, the dealer (Bayside Kia) is attempting to deny a Theta II Settlement claim by shifting the narrative to 'engine sludge,' which only appeared as a symptom in June 2025( Walmart oil change) alongside engine performance issues. The vehicle has active code... Read more
Incident date: Mar 3, 2026
While driving my Tesla, Autopilot was engaged and navigating with the destination entered. At the time of the incident, my hand was on the steering wheel when the vehicle suddenly attempted to make a hard right turn toward a divider. This was not an exit or intended route, which raises serious concerns about what caused the vehicle to react that way. In addition, I have experienced multiple batte... Read more
Incident date: May 3, 2026
I was driving in Topanga Canyon, heard a loud clang. Noticed the steering was off, so pulled over. The front lateral links had failed and it took me 6 hours to get a tow. Had I been at freeway speeds when that happened, I may have crashed and not been able to pull over safely as I was headed towards the 101 freeway before the links failed. Upon researching this, I found online this is a common i... Read more
FORD
EXPEDITION
(2018) - AIR BAGS
May 8, 2026
Incident date: May 1, 2026
The contact owns a 2022 Honda Odyssey. The contact stated while driving at an undisclosed speed, the driver side air bag deployed however, the vehicle was not in a crash. No warning lights were illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
FORD
EXPEDITION
(2018) - ELECTRICAL SYSTEM
May 8, 2026
Incident date: May 1, 2026
The contact owns a 2022 Mercedes-Benz EQB 350. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and then later taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made a... Read more
Incident date: Apr 24, 2026
The vehicle's transmission control module is not working. The Ford Focus vehicle put my family and I at risk because we would be driving along in the Ford vehicle then all of a sudden it would slow down abruptly in traffic as it loses power. We've only had the vehicle 7 years and it is one of the most expensive problems to have with the car. Many reports online state that transmission control modu... Read more
Incident date: May 4, 2026
The control arms on all make and models of tesla have a horrible design that all water off of the car flows down the sides of the front hood and down onto the control arm bushing. This could be a simple fix for tesla to out a boot on it to cover the bushing. The control arms start to fail at any given time. This is costing owners thousands of dollars. I have had to had them replace once under warr... Read more
Incident date: May 7, 2026
The contact owns a 2020 Hyundai Sonata. The contact stated that the fuel failed to go into the tank. The seat failed to move. The engine light illuminated. The vehicle stalled. While driving, the fuel gauge went from full to empty. The contact received the NHTSA Campaign Number: 25V796000 (Fuel System, Gasoline) after the failure. The vehicle was towed to the local where it was diagnosed that the ... Read more
Incident date: May 7, 2026
The contact owns a 2020 Hyundai Sonata. The contact stated that the fuel failed to go into the tank. The seat failed to move. The engine light illuminated. The vehicle stalled. While driving, the fuel gauge went from full to empty. The contact received the NHTSA Campaign Number: 25V796000 (Fuel System, Gasoline) after the failure. The vehicle was towed to the local where it was diagnosed that the ... Read more
Incident date: May 4, 2026
I own a 2026 Toyota Corolla Cross XLE with very low mileage. The windshield cracked unexpectedly and Toyota replaced the windshield under manufacturer warranty on February 9, 2026. Shortly after the replacement, the windshield cracked again. The vehicle currently has only a few thousand miles (3315 mileage) I am concerned there may be a defect involving the windshield, vehicle structure, frame st... Read more
Incident date: Jun 2, 2025
I own a 2026 Toyota Corolla Cross XLE with very low mileage. The windshield cracked unexpectedly and Toyota replaced the windshield under manufacturer warranty on February 9, 2026. Shortly after the replacement, the windshield cracked again. The vehicle currently has only a few thousand miles (3315 mileage) I am concerned there may be a defect involving the windshield, vehicle structure, frame st... Read more
Incident date: Jun 2, 2025
I own a 2026 Toyota Corolla Cross XLE with very low mileage. The windshield cracked unexpectedly and Toyota replaced the windshield under manufacturer warranty on February 9, 2026. Shortly after the replacement, the windshield cracked again. The vehicle currently has only a few thousand miles (3315 mileage) I am concerned there may be a defect involving the windshield, vehicle structure, frame st... Read more
Incident date: May 31, 2025
In Feb 2025, I was involved in an accident where a driver damaged my driver's side door. I brought my car to the Fix Auto Downtown LA location for repairs. Cosmetically the door was repaired, but over the next year my latch would temporarily lock, preventing access and requiring me to enter through my passenger side door/climb over the center console. In Feb 2026, the latch permanently closed. In... Read more
Crash
Incident date: May 31, 2025
in beginning of January of 2026 my vehicle had lifter issues. Brought it to Chevrolet Group 1 in Spring Texas. Three weeks without transportation. Beginning of February the vehicle stopped in the middle of the feeder. Vehicle lights up but goes dark for five seconds and will not start. Had it towed back to the same dealership and told it was the battery cable that needs to be replaced. Three weeks... Read more
Incident date: Apr 30, 2026
in beginning of January of 2026 my vehicle had lifter issues. Brought it to Chevrolet Group 1 in Spring Texas. Three weeks without transportation. Beginning of February the vehicle stopped in the middle of the feeder. Vehicle lights up but goes dark for five seconds and will not start. Had it towed back to the same dealership and told it was the battery cable that needs to be replaced. Three weeks... Read more
FORD
EXPEDITION
(2021) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: Apr 22, 2026
The original low pressure fuel pump failed at 114,700 miles. The symptoms of the failure were loss of power on the freeway, quickly followed by the engine stumbling, then shutting off completely forcing me to change lanes without power. The vehicles has had to be towed on 2 occasions because of this. The pump was replaced at 114,700 miles by a Toyota dealer at my own cost (no warranty, no recall).... Read more
Incident date: Apr 2, 2026
My car randomly started alerting me of “ECS service” & “Brake assist service”. The dealership essentially did nothing even though there is an active recall on the 2024 models.
Incident date: May 8, 2026
The car starts vibrations on at 70 mph through 80 mph. I have brought it to the dealer who stated they felt it and declared that it is normal for severe vibrations to occur at only these speeds. Volvo refused to acknowledge or treat the issue. This issue has been reported and Volvo issued a Technical Journal 36752.2.0 which directs the technicians to acknowledge the vibrations but will provid... Read more
Incident date: Apr 4, 2026
The primary front trunk (frunk) latch mechanism fails to unlatch on the first attempt, requiring multiple actuations to open. When I brought the vehicle to the manufacturer's official service center to have the defective safety latch inspected and repaired, they confirmed the behavior but refused to fix the underlying hardware. Instead, the service center officially documented on my repair invoice... Read more
Incident date: May 4, 2026
While driving in a plaza parking lot at approximately 18mph the AEB engaged for no reason. There were not any objects near our car to activate the system. The AEB activated so quickly and abruptly that my spouse and I needed to seek medical attention due to whiplash.
2 injured
Incident date: Mar 23, 2026
After driving about 300 miles the car started showing red engine light and lost power. When I took for diagnosis at Ford Dealer in [XXX] I was told there is known defect where coolant is getting leaked into the engine causing engine to fail and need engine replacement. there was no support provided from ford for this issue till date and recall is long due INFORMATION REDACTED PURSUANT TO THE FREE... Read more
FORD
TRANSIT CONNECT
(2014) - LATCHES/LOCKS/LINKAGES
May 8, 2026
Incident date: Dec 1, 2014
The contact owns a 2010 Lexus IS. The contact stated while the vehicle was parked, the vehicle stalled, the vehicle independently accelerated while the accelerator pedal was not depressed, and all of the doors locked independently and were inoperative. No warning lights were illuminated. The failure occurred on several different occasions. The contact did research and was made aware of an unknown ... Read more
FORD
TRANSIT CONNECT
(2014) - VEHICLE SPEED CONTROL
May 8, 2026
Incident date: Dec 1, 2014
The contact owns a 2010 Lexus IS. The contact stated while the vehicle was parked, the vehicle stalled, the vehicle independently accelerated while the accelerator pedal was not depressed, and all of the doors locked independently and were inoperative. No warning lights were illuminated. The failure occurred on several different occasions. The contact did research and was made aware of an unknown ... Read more
FORD
EXPEDITION
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 8, 2026
Incident date: May 2, 2026
My 2024 Mercedes-Benz GLC 300 has experienced multiple serious safety-related malfunctions involving several vehicle systems. In August, after picking up the vehicle from service, I placed my [XXX] grandson in his car seat, set my purse with the key inside the vehicle, and closed the rear door. The vehicle immediately locked all doors on its own, trapping my grandson inside in approximately 88-d... Read more
Incident date: May 1, 2026
My 2024 Mercedes-Benz GLC 300 has experienced multiple serious safety-related malfunctions involving several vehicle systems. In August, after picking up the vehicle from service, I placed my [XXX] grandson in his car seat, set my purse with the key inside the vehicle, and closed the rear door. The vehicle immediately locked all doors on its own, trapping my grandson inside in approximately 88-d... Read more
Incident date: May 8, 2026
Upon purchase of used vehicle the remote start does not work with the Key FOB. only received one key fob and it is the original. new battery put in and no changes. It will lock/unlock, open rear hatch, will also open rear hatch on approachign but remote start will not work. ensured all the doors were locked and have been in close range. the red light on the key fob will not light up when you t... Read more
Incident date: May 8, 2026
While driving, the vehicle will randomly shut off and lose all power. If I jump the car, it starts up and runs fine for a while. Also, there have been several incidents when I park the car, and it immediately loses all power and needs to be jumped. I have had the battery, alternaor and starter checked, and all are working fine per the mechanic. There have also been instances when we are pushing... Read more
Incident date: May 1, 2026
Auto start stop not working. This is happening quite a lot where there auto stop in activated and then the car wont start back. Resulting in the car having to be completely restarted.
Incident date: Oct 29, 2025
Auto start stop not working. This is happening quite a lot where there auto stop in activated and then the car wont start back. Resulting in the car having to be completely restarted.
Incident date: May 8, 2023
I bought my vehicle around May 2024. Initially, everything seemed fine. However, I noticed that my car was starting to slow down and would enter limp mode, preventing me from exceeding a certain mileage. Subsequently, all the lights on my dashboard began flashing, prompting me to pull over and call a mechanic shop. I had all the necessary maintenance and repairs performed as per the plan. After st... Read more
Incident date: Oct 13, 2025
My 2021 Tesla Model Y HW3 experienced complete failure of all cameras, GPS, Automatic Emergency Braking, and Adaptive Cruise Control following the installation of software update 2026.8.6.1 — the OTA remedy update issued by Tesla for NHTSA Recall 26V283000. The vehicle was fully functional prior to this update. The failure was confirmed and reproduced by Tesla's authorized service center. The s... Read more
Incident date: May 15, 2025
The contact owns a 2019 Kia Forte. The contact stated that while driving on the highway at 70 MPH, the contact had exited when the oil and battery warning lights were illuminated. The vehicle rolled over to the side of the road. The contact exited the vehicle and, upon inspection, noticed that an excessive amount of oil had leaked onto the ground. The vehicle was towed to an independent mechanic, ... Read more
Incident date: Apr 29, 2026
The contact owns a 2026 Nissan Sentra. The contact stated while driving at an undisclosed speed, the lane assist feature caused the vehicle to switch lanes independently without a cause and the front collision avoidance system was inoperative while activated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 300.
Incident date: Apr 29, 2026
I am submitting a formal safety complaint regarding my 2022 Kia Sorento, which is experiencing a dangerous and recurring loss of engine power during acceleration. This issue presents a significant safety hazard, particularly during situations requiring immediate acceleration such as highway merging, crossing intersections, and passing traffic.
Incident date: May 6, 2026
I am a long time Corvette owner and have purchased many through the years. I recently purchased a 2008 Corvette Coupe with only 30k miles, one owner vehicle. Unbelievable to me, I have had to spend over $4,000 the past month replacing the ECM and most notably the Fuel Pump, to relieve the constant Fuel Smell, not to mention the rack and pinion steering gear needs to be replaced, with again, only 3... Read more
Incident date: May 1, 2026
I was on my way home from work approaching a red light coasting to a stop, I tried to slow down then I realized the car was accelerating and I pushed the brakes and pulled into a parking lot by the time I got in the parking lot the car was surging, really trying to takeoff. It went all the way to 5,000 rpm’s while I was in park.
Incident date: May 1, 2026
I was on my way home from work approaching a red light coasting to a stop, I tried to slow down then I realized the car was accelerating and I pushed the brakes and pulled into a parking lot by the time I got in the parking lot the car was surging, really trying to takeoff. It went all the way to 5,000 rpm’s while I was in park.
Incident date: May 1, 2026
I was on the highway driving about 70 mph, when the engine suddenly turned off. The lights on the dashboard stated that I needed to pull over immediately. The truck was towed to a dealership who confirmed the engine was "destroyed" due to safety recall 25TA14.
Incident date: May 1, 2026
Rebuilt transmissions are bad. Two in the last four weeks have been placed in my 2019 California Special Edition Mustang, and both are bad. They both came from the Ford manufacturer. The transmission locks up at any point while driving at any speed, causing the car to jerk to a standstill, and only while you are driving. We were on 465, and the car automatically stopped in the middle of the highwa... Read more
Incident date: May 1, 2026
The contact owns a 2005 Mercury Grand Marquis. The contact stated while attempting to make a left turn, the steering wheel failed to operate as intended causing the contact to have driven straight instead of turning. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed to an independent mechanic where it was diagnosed as the steering column needed to be re... Read more
Incident date: May 7, 2026
The "shift tower" typically refers to the external mechanism on top of the transmission where the shifter cables connect. Problems with this part, which is a broken internal pin, result in a shifter that moves freely without engaging any gears. The gear become in operatable when driving down the highway, which is a hazard on the road. There were no warning light just not ale to change gears.
Incident date: Mar 4, 2026
The "shift tower" typically refers to the external mechanism on top of the transmission where the shifter cables connect. Problems with this part, which is a broken internal pin, result in a shifter that moves freely without engaging any gears. The gear become in operatable when driving down the highway, which is a hazard on the road. There were no warning light just not ale to change gears.
Incident date: May 4, 2026
My 12 Volt plug does not work. My infatainment system stopped workin
Incident date: May 4, 2026
My 12 Volt plug does not work. My infatainment system stopped workin
Incident date: May 4, 2026
My 12 Volt plug does not work. My infatainment system stopped workin