Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: May 13, 2026
The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists... Read more
Incident date: Jul 16, 2025
The Cam Carrier has a leak due to Subaru using a cheap sealant. My car only has 80,000 miles and it is leaking. The subaru is know for this leak after researching it online. They say it is a safety issue cause the oil can fall on the exhaust making in a fire issue.
Incident date: May 8, 2026
This is a continuation/escalation of NHTSA complaint 11689917. My 2021 Ford F-150 has experienced repeated fuel-system/electrical fuel-pump failures. The vehicle previously stalled and later cranked but would not start, returning code P0627 “Fuel Pump A Control Circuit / Open.” The in-tank fuel pump was replaced at owner expense for approximately $1,400 at an independent service center in Sept... Read more
Incident date: Mar 13, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the PTU had malfunctioned. The vehic... Read more
Incident date: May 13, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the PTU had malfunctioned. The vehic... Read more
Incident date: May 13, 2026
The windsheild is not properly sealed. It has caused water to leak into the vehicle. The water leaking in has caused electrical problems with the radio and backup camera. Also causing mold inside the vehicle.
Incident date: May 13, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? ENGINE How was your safety or the safety of others put at risk? The truck exhibited an abnormal, rough idle, severe shuddering, poor acceleration, unable to maintain speed on highway and in traffic Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the ve... Read more
Incident date: Feb 1, 2026
Oil Filter Housing leak confirmed on my 2022 BMW X3 M40i. My current odomoter reading is at 47K miles and I was told that I could have a catastrophic failure of my engine if not repaired. I am several weeks out of my warranty expiration date and am frustrated that BMW won't honor a warranty claim for an issue known to take a long time to find symptons before being able to fix.
FORD
TRANSIT CONNECT
(2020) - UNKNOWN OR OTHER
May 13, 2026
Incident date: Feb 16, 2026
Per my phone call today(2026/05/13)to [XXX] @ [XXX] (PhoneReference #XXX): I have written an explanation which is too lengthy to fit herein. I shall email it to [XXX] AFTER filing this form and receiving a Written Form Reference #. I shall supply the Written Form Reference # in the email. Summary of 5 above specific requests: 1. Car did not accelerate, engine semi-stalled (although... Read more
Incident date: May 6, 2026
I was driving the vehicle and came to a stop sign. When I accelerated to turn and drive what was a steep windy downhill Road my car jerked some and the check engine light battery light and oil light came on the dash when I went to push the brakes they went all the way to the floor and the car did not stop. I continued to try the brakes and had to use the emergency break to pull up and down to stop... Read more
2 injured
Incident date: May 13, 2026
On May 13, 2026 at approximately 2:50 PM, I experienced an unexpected activation of the EyeSight pre-collision braking system in my 2026 Subaru Crosstrek while pulling into the Chick-fil-A entrance area in [XXX] . The vehicle suddenly applied hard braking even though there was no imminent collision in front of me. The sudden braking created a hazardous situation and nearly caused me to swerve tow... Read more
Incident date: May 13, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed and also while the vehicle was parked, the vehicle would unexpectedly shift out of gear with no warning lights illuminated. The contact stated that while driving, the vehicle would unexpectedly shift into neutral. The contact also stated that while the vehicle was parked on multiple occasions, the v... Read more
Incident date: Sep 1, 2025
Subsequent to the 68C recall software update, my vehicle is suffering from intermittent loss of acceleration. Even with a full charge of battery, when driving the 2025 jeep wrangler 4xe in EV mode, occasionally the car will shut of EV mode and transition to gas/hybrid mode. The problem is the vehicle changes from EV mode to gas/hybrid it can take 10 seconds. In the meantime there is no abilit... Read more
Incident date: May 1, 2026
While going through an intersection at 50 mph the dashboard goes black and resets just like you switched the motor cycle off. This has happened to me three times in last 6 months. Dealer says it’s a bad switch and has since been redesigned and he will sell me one for $406.00, for an extra $100.00 they will install it for me. Plus towing to get my job working motorcycle to the dealer.
Incident date: Jul 1, 2025
The contact owns a 2023 Toyota Camry. The contact stated while driving at an undisclosed speed, the contact noticed a abnormal loud sound. The front passenger's wheel detached. The contact stated that the vehicle was uncontrolable. The contact's vehicle crashed into a highway devider and a concrete wall. The vehicle was towed to a local tow yard. The vehicle was condemned a total loss. The contact... Read more
Crash
1 injured
Incident date: May 13, 2026
I was trying to turn and the wheel kept kicking back the other direction. About a week prior to this as I was driving down the road all of a sudden the wheel threw me across a median and into incoming traffic almost causing multiple accidents. I have a video of it but it won’t allow me to upload it. [XXX] However this link should play it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: May 13, 2026
I was trying to turn and the wheel kept kicking back the other direction. About a week prior to this as I was driving down the road all of a sudden the wheel threw me across a median and into incoming traffic almost causing multiple accidents. I have a video of it but it won’t allow me to upload it. [XXX] However this link should play it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Apr 8, 2026
The transmission went on my 2018 Toyota Highlander. The other day as I was driving on highway, lost power as I was driving in neutral. I went from 70mph to 10 or less mph, would not accelerate. All of a sudden all warning lights. Check AWD, check engine light came on, many messages at once. There were no warning lights displayed prior to this. I was able to get off an exit. Could not move the car ... Read more
Incident date: May 5, 2026
Exhaust manifold bolt broke cause extra heat coming from that broken bolt cause the crank shaft position sensor wires to melt cause the vehicle to stall while driving down the road and it not to restart just cranks and throws the code for crank shaft position sensor
Incident date: Apr 30, 2026
Exhaust manifold bolt broke cause extra heat coming from that broken bolt cause the crank shaft position sensor wires to melt cause the vehicle to stall while driving down the road and it not to restart just cranks and throws the code for crank shaft position sensor
Incident date: Apr 30, 2026
The transmission downshifted at about 65-70 mph and after it stopped it wouldn't start or move. towed to Beach Ford and was quote $1700+ to fix.. Was told pan was pulled and they said "large chunks of metal were found". {Not surprising after downshifting at 65+mph...} Than I was quoted $7500+ for an Jasper aftermarket rebuild transition and i would suppose it still has the potential for lockup, e... Read more
Incident date: Apr 1, 2026
At approximately 1,700 miles, my brand-new 2026 Ford Explorer ST (3.0L EcoBoost) suffered a sudden, catastrophic engine failure while driving, causing an immediate and dangerous loss of motive power. Prior to the failure, the engine experienced severe misfires. Following manufacturer Technical Service Bulletin (TSB) guidance regarding EcoBoost engine misfires, a step-colder spark plug heat range (... Read more
Incident date: Apr 1, 2026
At approximately 1,700 miles, my brand-new 2026 Ford Explorer ST (3.0L EcoBoost) suffered a sudden, catastrophic engine failure while driving, causing an immediate and dangerous loss of motive power. Prior to the failure, the engine experienced severe misfires. Following manufacturer Technical Service Bulletin (TSB) guidance regarding EcoBoost engine misfires, a step-colder spark plug heat range (... Read more
Incident date: Apr 1, 2026
At approximately 1,700 miles, my brand-new 2026 Ford Explorer ST (3.0L EcoBoost) suffered a sudden, catastrophic engine failure while driving, causing an immediate and dangerous loss of motive power. Prior to the failure, the engine experienced severe misfires. Following manufacturer Technical Service Bulletin (TSB) guidance regarding EcoBoost engine misfires, a step-colder spark plug heat range (... Read more
Incident date: May 6, 2026
I own a 2022 Kia Sorento that was manufactured on January 13, 2022. My vehicle experienced a failure involving the electronic oil pump within the transmission system. While driving, a transmission error message appeared prior to the failure. Shortly after, the vehicle unexpectedly entered a limited-mobility condition and significantly slowed down, operating only at a reduced speed. This created a ... Read more
Incident date: Apr 22, 2026
The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts required for the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were unavailable. The contact stated that multiple service appointments had been rescheduled by the dealer due t... Read more
Incident date: Apr 22, 2026
The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts required for the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were unavailable. The contact stated that multiple service appointments had been rescheduled by the dealer due t... Read more
Incident date: Apr 22, 2026
The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch acces... Read more
Crash
Incident date: May 1, 2026
Heard a pop sound, drove three-mile back to house, with car throttled speed to 20 MPH on 35 MPH roads. Leased 2025 Ioniq 5 at 4553 mi. Once back, completely died, vehicle wouldn't lock, start or move. We had vehicle towed to Dealer (20 miles away). No warning lights, no notices. The vehicle needs a new ICCU, the associated fuse and a new 12-volt battery. This is a known recall for the Ioniq 5 20... Read more
Incident date: May 13, 2026
An authorized dealer returned a vehicle with loose hardware in a moving mechanical track, posing a risk of mechanical failure or distraction while driving.
Incident date: May 10, 2026
The contact owns a 2024 Nissan Sentra. The contact stated while driving at an undisclosed speed, the charging port, bluetooth feature, and the navigation system was inoperative. The low tire pressure, air bag and another unknown warning light was illuminated. The vehicle was taken to a dealer to get a diagnosis however, the vehicle was not diagnosed or repaired. The contact did research and was ma... Read more
Incident date: May 13, 2026
The contact owns a 2020 Chevrolet Silverado. The contact stated that when her husband turned the vehicle on the vehicle stalled immediately. The vehicle was not able to restart. The vehicle was towed to a independent mechanic where it was diagnosed that the engine had locked up. The vehicle was not repaired. The vehicle then towed to a dealer where it was diagnosed that there was an engine, cam sh... Read more
Incident date: Feb 1, 2025
The transmission vehicle just stopped in the road. Causing road blockage and stranded passengers in the with out cell service. Vehicle has been looked at and this same problem that is listed for the recall but this vin isn't listed in the recall.
FORD
MAVERICK HYBRID
(2024) - POWER TRAIN
May 13, 2026
Incident date: May 8, 2026
Slams in reverse and when shifting in some gears with the 10-speed transmission. The CDF drum is a major issue with the 2018 Ford F150 due to the design defect in the drum. Ford recalled some trucks for the drum issue, but my vin # shows no recall. This is a major expense issue due to Ford's design, and I feel should be a recall issue.
Incident date: Apr 18, 2026
own a 2019 Chevrolet Silverado 1500 with approximately 76,896 miles. The vehicle experienced sudden coolant loss and overheating while driving and became disabled to the point it would not restart. The vehicle required towing to a repair facility. The symptoms appear substantially similar to known GM cooling system/oil cooler line issues addressed in other Silverado programs and complaints, howeve... Read more
Incident date: May 13, 2026
The contact owns a 2015 Chevrolet Tahoe. The contact stated that the brake pedal would harden upon depression of the brake pedal as the "Service Brake System" warning light would appear on the instrument panel. As the failure persisted, the vehicle was taken to an independent mechanic the entire brake system was replaced. The vehicle was taken to other independent mechanic who informed him that th... Read more
Incident date: May 15, 2024
The sunroof completely dislodged from the vehicle and flew off into the traffic behind me on a highway. This included the entire sunroof - the frame, casing, window, mechanics and all! This was obviously a major safety issue for any vehicle driving behind me as well as a safety issue for me driving while such an explosive event occurred - highly alarming and dangerous. The problem has not yet bee... Read more
Incident date: Nov 17, 2025
I was driving home from work, and dash warning sign came on and told me to start engine. I was currently driving at approximately 60 mph. When i came to blinking red Light i went to accelerate and truck was unresponsive. it would not accelerate and engine was off. I went to start engine and it just cranked with no start. I used onstar to get a tow truck. I was broken down in the middle of an inter... Read more
Incident date: Oct 13, 2025
While my vehicle was operating in Full Self-Driving (FSD) mode, it encountered an accident upon attempting to park in my garage. The collision resulted in substantial damage to the driver’s side rear end and the garage wall. Notably, there was no manual intervention during the entire journey from my son’s school and the parking attempt. The FSD system failed to detect the proximity of the gara... Read more
Crash
Incident date: Apr 25, 2026
Vehicle could not brake. The abs brakes did not function and forward collission warning did not go on causing a collission with another car that cut in front of car. This caused collission, airbags to deploy and car is totaled. Driver and passenger were injured due to crash and air bag deployment. On the day of crash I received a warning in my app requesting I have my abs checked at dealer because... Read more
Crash
2 injured
FORD
BRONCO SPORT
(2022) - POWER TRAIN
May 13, 2026
Incident date: Apr 6, 2026
after starting my car and putting it in reverse the gear stopped shifting. after lifting up the cover for the knob i found that the shifter cable snapped. i called the dealership and was told about the recall. they told me to take it in and they would be able to fix it. after manually shifting my car back into drive i was able to make my way to the dealership. but not before my transmission slippe... Read more
FORD
BRONCO SPORT
(2022) - ELECTRICAL SYSTEM
May 13, 2026
Incident date: Apr 6, 2026
The vehicle has encountered repeated hybrid system and battery-related issues. Symptoms have included stalling, sudden loss of power, hybrid warning messages, charging/battery malfunction warnings, electrical system irregularities, and unsafe driving behavior. The exact root cause is currently UNKNOWN. However, based on the recurring issues and vehicle behavior, the concern appears related to the ... Read more
FORD
BRONCO SPORT
(2022) - SERVICE BRAKES
May 13, 2026
Incident date: Apr 6, 2026
The vehicle has encountered repeated hybrid system and battery-related issues. Symptoms have included stalling, sudden loss of power, hybrid warning messages, charging/battery malfunction warnings, electrical system irregularities, and unsafe driving behavior. The exact root cause is currently UNKNOWN. However, based on the recurring issues and vehicle behavior, the concern appears related to the ... Read more
Incident date: Jan 13, 2026
Tahoe transmission failed with 103,000 miles… took to Chevrolet they confirmed, took to a transmission specialist they confirmed failure but they said the computer was throwing weird codes and they believe this has a factor in transmission issue. On the way home the brake system alert went off and the car would not go above 35 miles an hour … I get this is a safety feature but it was dangero... Read more
Incident date: May 10, 2026
Subject: Formal Safety Complaint – Structural Manufacturing Defect – 2021 VW Atlas Cross Sport (VIN: [XXX] ) To the NHTSA and Volkswagen Customer CARE: I am formally reporting a significant safety hazard regarding my 2021 Volkswagen Atlas Cross Sport. Incident Details: Incident Date: 05/07/2026 Current Mileage: 76,305 miles VIN: [XXX] Supporting Documentation: See attached files image.png... Read more
Incident date: Dec 1, 2025
I was leaving the parking lot at XXX downtown [XXX] around 12:30 a.m. with my passenger when the vehicle out of nowhere started throwing multiple errors and warnings. I lost the ability to break and I lost steering. I completely lost the ability to slow down the car using the brake pedals. Luckily I was not moving fast and I was able to come to a rolling stop. Have I been in heavier traffic or ha... Read more
Incident date: Dec 1, 2025
The 2023 Volkswagen ID.4 experienced a high-voltage battery system failure yesterday while DC fast charging, about two weeks after the vehicle underwent recall/campaign service related to high-voltage battery monitoring and software updates associated with NHTSA Recall 26V030. During charging, I heard a loud popping sound from the charging port/high-voltage battery area. After disconnecting from... Read more
Incident date: May 9, 2026
I was casually checking my fluid levels when I opened the hood and there was a loud pop upon pulling the hood release lever. Numerous complaints online led me to believe that this was the hood release cable coming undone which now means I have no access to my battery and all components of the vehicle under the hood.
Incident date: May 12, 2026
The Long block of the engine, which has seemingly been a known issue, is causing damage to the engine and spark plugs. It is. This could leave me stranded or cause an accident with how violent it makes the car misfire, and sometimes it's hard to accelerate. This is an issue that Ford has acknowledged as well as the Ford dealership. It has undergone a diagnostic run at the Ford dealership. The... Read more