Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Oct 1, 2021
NHTSA safety recall 25V-586 was issued on September 9, 2025. It has now been eight months without a resolution from the manufacturer, and per the FCA recall notice (accessed at [XXX] ) "The Fuel Delivery Module (FDM) on your vehicle may contain internal parts that can be affected by heat, which can reduce fuel flow and lead to a loss of drive power while driving. A loss of drive power can cause a... Read more
Incident date: Oct 1, 2021
I am reporting a safety concern with BMW vehicles equipped with the B58 Technical Update (B58TU) engine, primarily in 2019–2021 model years. These vehicles use a variable-displacement oil pump containing an internal thermoplastic adjusting component that regulates oil pressure. This plastic part is prone to fracturing, leading to sudden loss or instability of engine oil pressure. Failures most c... Read more
Incident date: Oct 1, 2021
The contact owns a 2023 Genesis GV80. The contact stated that while pulling into traffic, the vehicle stalled. The accelerator was depressed, but the vehicle failed to move. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The contact contacted AAA, who rest drove the vehicle but eventually towed the ... Read more
Incident date: Apr 30, 2026
The main FSD computer has given me a fault which probably necessitates replacement of the main computer at a cost of $3250. Car is 2024 and is just out of warranty with 52,000 miles within the last month. Tesla states they will not cover. Safety features are "not available", per the warning on my dash.
Incident date: Apr 28, 2026
Whenever Autopilot is disengaged by the driver, a pop up multiple choice question appears on the screen covering critical car information with no way to get past it except reading and answering the multiple choice question while you are driving. You have to take your eyes off the road to answer the question, it's about the dumbest most unsafe thing I've ever seen from a car company. Please req... Read more
Incident date: May 3, 2026
My 2020 Nissan Leaf is affected by recall R24B2 / NHTSA recall 24V-700 involving the high-voltage battery and Level 3 DC fast charging system (CHAdeMO). Nissan and NHTSA instructed owners not to use Level 3 quick charging because the battery may rapidly overheat and potentially create a fire risk. The recall remains incomplete and the remedy is still unavailable. This issue has existed for a prol... Read more
Incident date: May 3, 2026
My 2020 Nissan Leaf is affected by recall R24B2 / NHTSA recall 24V-700 involving the high-voltage battery and Level 3 DC fast charging system (CHAdeMO). Nissan and NHTSA instructed owners not to use Level 3 quick charging because the battery may rapidly overheat and potentially create a fire risk. The recall remains incomplete and the remedy is still unavailable. This issue has existed for a prol... Read more
Incident date: Apr 1, 2026
2025 Chevrolet Silverado Crew Cab, VIN [XXX] , purchased new in April 2025. Total transaction value exceeded $50,000 including trade in of previous vehicle. Has experienced repeated serious electrical failures in under a year and 16,500 miles. Components that failed: Telematics module causing parasitic battery drain, DC/DC converter module, radio, and two complete battery failures. Turn signal was... Read more
Incident date: May 3, 2026
On April 24,2026 , as pull out my driveway heading to work only to get a 1/4 mile from home car stopped in highway. As I power and restarted tried to select a different gear never went in gear. Towed by to dealership as confirmed transmission was stuck with inly 67000. They replaced with new transmission & drive shaft, costing over $7,000. Warranty company paid part of rent car but still out of ... Read more
FORD
MAVERICK HYBRID
(2025) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 14, 2026
Incident date: May 5, 2026
Adaptive Cruise Control & Phantom Braking: On multiple occasions while traveling at highway speeds (approx. 70 mph), the vehicle has engaged in aggressive "phantom braking." Despite clear road conditions and no vehicles or obstacles in the vehicle's path, the system suddenly slams on the brakes, dropping the speed to 50–55 mph. This creates an immediate risk of a high-speed rear-end collision. T... Read more
Incident date: Feb 1, 2025
Adaptive Cruise Control & Phantom Braking: On multiple occasions while traveling at highway speeds (approx. 70 mph), the vehicle has engaged in aggressive "phantom braking." Despite clear road conditions and no vehicles or obstacles in the vehicle's path, the system suddenly slams on the brakes, dropping the speed to 50–55 mph. This creates an immediate risk of a high-speed rear-end collision. T... Read more
Incident date: May 14, 2026
When driving home one night the dash board in the car all of a sudden hade a lot of warning lights come on. I brought it to my mechanic to have a look at it and he suggested to change the spark plugs and the coils which was done and he cleared the codes. About two days later I went to go to work and once again all the warning lights on the the dash board come on and it wouldn't drive over 5 MPH. ... Read more
Incident date: May 14, 2026
When driving home one night the dash board in the car all of a sudden hade a lot of warning lights come on. I brought it to my mechanic to have a look at it and he suggested to change the spark plugs and the coils which was done and he cleared the codes. About two days later I went to go to work and once again all the warning lights on the the dash board come on and it wouldn't drive over 5 MPH. ... Read more
Incident date: May 14, 2026
When driving home one night the dash board in the car all of a sudden hade a lot of warning lights come on. I brought it to my mechanic to have a look at it and he suggested to change the spark plugs and the coils which was done and he cleared the codes. About two days later I went to go to work and once again all the warning lights on the the dash board come on and it wouldn't drive over 5 MPH. ... Read more
Incident date: Mar 14, 2026
Both of the Daytime Running Lamps (DRLs) on my 2021 F150 have failed. They cost `$2,000 each to replace. They are LEDs, and were billed as never needing replacement, and certainly not under 50k miles. A quick search shows that this is a common issue with 2021+ F150s, and looking around on the road, I notice many with the same issue. This failure of safety equipment reduces visibility and could c... Read more
Incident date: Mar 14, 2026
ubject: URGENT SAFETY INCIDENT REPORT: Engine Seizure at Highway Speeds – Case #xxx To the Toyota Safety & Compliance Department: I am writing to formally report a critical safety incident involving my 2024 Toyota Tundra (VIN: [XXX] ). Incident Description: While traveling at highway speeds, the vehicle’s engine suffered a catastrophic internal seizure and shut down completely without any p... Read more
Incident date: Apr 4, 2026
When you press the button in the middle row to fold the seat forward so that the rear passenger can go to the back, the force of the chair is very strong. It almost knocked me out because my head was there and it flung forward. Also the middle seat on the middle row doesn't latch. You really have to use all your force to have it latch. The dream drive (auto drive) on the lucid is activated by th... Read more
Incident date: May 10, 2026
Our 2012 Ford F-150 truck had no issues and no dashboard lights when it randomly downshifted while driving and almost caused an accident. On Sat, May 9, 2026, my husband pulled onto the road and got up to 40 mph when the speedometer stopped working and the truck randomly downshifted. The car behind us had to swerve to avoid a collision. On Mon, May 11, 2026 we called the Ford garage they told u... Read more
Incident date: May 12, 2026
Ford states that the replacement parts are not available and that FORDMOCO parts can only be used and only FORDMOCO parts will be used in correcting the recall by the local Ford service dept. OEM Aftermarket replacement parts are in stock at my local Autozone store. I am not going to take a chance having a brake system failure and accident while I wait for Ford to obtain the brake lines and sched... Read more
Incident date: May 9, 2026
I own a 2020 Kia Soul that, according to Kia Customer Care, had the SC209 engine recall repair completed in 2021 at approximately 28,000 miles under a previous owner. I have the exact repair date written down and can provide it if needed. On May 12, 2026, while driving, the vehicle suddenly stalled and shut off, switching into accessory mode without warning. I was able to restart it afterward. To... Read more
Incident date: May 9, 2026
In February 2026 my vehicle had a front parking sensor error. When i broght it in for repair my shop found a corroded cable in the front parking sensor harness. The mechanic was able to repair the harness...$280 In May 2026 my vehicle this time had a rear parking sensor error. The shop discovered a rear parking sensor harness completely corroded & had to be replaced along with one parking sensor..... Read more
Incident date: Sep 16, 2025
Last week I blow a back tire . They said the belt broke separated. GOT a knot. This week Im having the same problem with one of my front tires. On way ro work had to pull over. Tire has a knot. I used Firestone but have had nothing but issues. Didn't tighten down my tires wore tire another store replaced the. Piedmont stoe . First store was powtersprings.
Incident date: May 14, 2026
I purchase a 2019 CRV at 80.00 miles. it had problems in the first year. I was driving the car stop while was driving in a residential area with no warning sign. I have pics, the next things my rear view mirror fell down I just stop driving to tape it up, next my wire harness broke blacken my dash broad. After that my hatch back stay up it couldn't get it down I drove with it up until I got t... Read more
Incident date: May 11, 2026
When driving at speed, the car will lose power, and you cannot go anywhere until the transmission reengages Also when starting out there is a hesitation sometimes very dangerous at intersections
Incident date: May 15, 2025
The driver's side LED headlight has gone out. It is LED and suppose to outlast the vehicle. Headlight works but turn signal doesn't in the front. This unit is over $1,000 to have replaced and multiple people are complaining about it happening to their Dodge Durango RT's as well.
Incident date: May 6, 2026
The contact owns a 2020 Ford Ranger. The contact stated that while driving, at an undisclosed speed, the vehicle began to shift hard when downshifting and upshifting. The vehicle jerked. The vehicle went into limp mode. There was a reduction of power. No warning lights illuminated. The vehicle was taken to an independent mechanic who determined the transmission needed to be replaced. The vehicle w... Read more
Incident date: May 13, 2026
The valve body on these cars are useless. Driving down a highway and cant shift out of 3rd gear almost had a car re-end me. Today I am driving and the ECU is not responding I see the check engine light on then I'm like not again. This would be the 3rd valve body I replaced. First I replaced the whole transmission thinking that is what I needed and advised that the valve body and the transmission ... Read more
Incident date: Apr 30, 2026
When the vehicle is put in reverse, the screen for the rear camera goes completely blank. This is a known defect with many Nissan vehicles, to which Nissan has issued numerous recalls to address this exact issue. However, the year, make, and model of my vehicle has not been included in any of Nissan’s recalls.
Incident date: May 11, 2026
Purchased vehicle 8/27/2025 within 1 day and 1 month of 2 separate class action lawsuits. Purchased from CarMax Wilmington. Car produced electrical shock to my hand first time I attempted to pair the vehicle. Parkway stated at that time I was under an additional warranty but the vehicle would require constant “updates”. This was an intentional deception to prevent me from pursuing what is requ... Read more
Crash
1 injured
Incident date: Apr 23, 2026
The contact noticed the oil drained quickly and RPMs increased rapidly upon starting the vehicle. The approximate failure mileage was 86,100. The vehicle was taken to the dealer where the ECU was replaced twice, the piston rings were not replaced; the issue persisted. The manufacturer was notified of the issue. The approximate failure mileage was 86,100
Incident date: May 1, 2025
This is an extremely common issue plaguing Hyundai & Kia vehicles with the Theta III 2.5L Turbo engine, Such as Kia K5 GT, Hyundai Sante Fe, Hyundai Santa Cruz, & Hyundai Sonata N-Line. Its a failing ITM (integrated thermal management) unit or otherwise known as an ITMS unit. There is a rod within the ITM that prevents proper control of the flow of cooling the oil and engine coolant of the engine... Read more
Incident date: Jun 1, 2025
On at least 3 occasions in the past nine months, when the cruise control was ON, the adaptive cruise control feature suddenly applied the brakes on our 2025 Kia Telluride. The last incident happened in May when there was NO vehicle in front of or on either side of our vehicle. Another time the brakes were suddenly applied while attempting to pass a vehicle at about 70 mph. As soon as our vehicle e... Read more
Incident date: Jun 1, 2025
transmission is locking itself into either 3rd or 5th gear and will not shift. sometimes it will lock itself in 1st gear and not shift.
Incident date: May 14, 2026
SAFETY RECALL 25S53 FORD DOES NOT HAVE A SOLUTION FOR THE FAULTY B-PILLAR THAT CONTINUES TO COME OFF OF CAR
Incident date: May 13, 2026
My car has been in and out of the shop since 2024 due to the power train system. As this is an active recall case my car was repaired 5 times. Recently, with the recall part replaced in January 2026, I got my car back and in May 2026 while driving, my car once again loss power. Going from 50 to coasting. After many guarantees that the problem is fixed, I continue to have the same dangerous probl... Read more
Incident date: May 1, 2026
Engine failed while driving, Took it to dealership and the engine is seized. We were declined by Hyundai an engine replacement even though the Theta 2 engines have a lifetime replacement warranty because these engines are known to fail. They constantly deny due to 'severe owner neglect' because people do their own oil changes.
Incident date: May 2, 2026
After a decel to 20ish mph, the automated manual transmission attempted to shift into gear to begin acceleration. The transmission made load noises indicating a failure followed by a transmission warning with the fault code being 617 FMI 14. All acceleration and engine braking ability was disabled, increasing the risk of an accident due to the vehicle being disabled. A similar safety recall for th... Read more
Incident date: May 2, 2026
NHTSA VEHICLE SAFETY COMPLAINT Vehicle Information: - Year/Make/Model: 2024 RAM 1500 (V6 eTorque) - VIN: [XXX] - Current Mileage: ~70,000 miles - Warranty Expired: 60,000 miles - Purchased/Serviced at: Smithhaven Chrysler Jeep Dodge Ram, [XXX] Complaint Summary: I am reporting multiple recurring safety-related electrical, lighting, and drivability issues involving my 2024 RAM 1500. The vehicle... Read more
Incident date: Nov 19, 2025
NHTSA VEHICLE SAFETY COMPLAINT Vehicle Information: - Year/Make/Model: 2024 RAM 1500 (V6 eTorque) - VIN: [XXX] - Current Mileage: ~70,000 miles - Warranty Expired: 60,000 miles - Purchased/Serviced at: Smithhaven Chrysler Jeep Dodge Ram, [XXX] Complaint Summary: I am reporting multiple recurring safety-related electrical, lighting, and drivability issues involving my 2024 RAM 1500. The vehicle... Read more
Incident date: Nov 19, 2025
I received a safety recall notice 26S28/NHTSA Recall 26V237 On the same day that this occurred in my truck. Luckily for me, I was within 2 miles of home, the only way I could get home was to drive in first gear up the mountain road to get there. My truck is not drivable. If this happens on a freeway, I most likely would be rear ended as the vehicle stops suddenly. What recourse do I have from Ford... Read more
Incident date: May 11, 2026
Hello, I am formally documenting a serious safety incident involving my recently purchased 2026 Dodge Ram 3500 Tradesman 6.7L dually, purchased from Towbin Dodge in [XXX] , on May 9, 2026. On May 13, 2026—only five days after purchase—we were operating the truck for our dumpster business while towing a GN trailer loaded with approximately 5 tons. We were traveling down Mount Charleston after... Read more
Crash
Incident date: Apr 27, 2026
The contact owns a 2010 Toyota Camry. The contact stated that upon taking the vehicle out of the garage and driving the vehicle, the contact later noticed that the dashboard was melting and was sticky, causing a reflection on the windshield and a glare. The vehicle was taken to an independent mechanic, where the contact was informed that the dashboard needed to be replaced. The mechanic related th... Read more
Incident date: Jan 26, 2026
The contact is currently renting a 2025 Ford Escape . The contact stated while attempting to park the vehicle, he took his foot off the accelerator pedal and the vehicle unintendedly accelerated independently. No warnings light illuminated. An independent mechanic or dealer was not contacted. The vehicle was taken to the dealer or an independent mechanic for diagnoses. The vehicle was not repaire... Read more
Incident date: May 11, 2026
The issue I'm experiencing with my 24 Prologue is the infotainment screen (which controls a lot of the vehicle) sometimes having issues showing the backup camera, or issues with the car not allowing me to utilize ACC (says temporarily unavailable), etc. I feel less safe in the vehicle as a result. The issue is an OPEN recall and the dealership I've contacted 5x [XXX] ) has refused to do the upda... Read more
Incident date: May 13, 2026
Worst dealership my husband and I ever dealt with. We purchased a 2019 Nissan XD Titan Diesel with warranty. Two days after purchase, the check engine light came on. I called Spencer from the service department to let them know. They took the truck the very next day; it was some issue with the gas tank, so the part was back-ordered. After getting that fixed, the check engine light still never went... Read more
Incident date: May 14, 2026
I had been hearing a ticking or clicking sound from the engine. When I brought it to a Honda dealership that I had used about a year ago for the 100,000 mile maintenance, I was told that the truck had a rod bearing failure and that I needed a new engine. I was told that if I kept driving it as is, that I could have catastrophic engine seizure without warning at anytime. This is a disaster waiti... Read more
Incident date: May 14, 2026
I am filing a complaint regarding Consumer Portfolio Services (CPS) and the reporting and collection of a repossession deficiency balance related to my 2021 Ford EcoSport, VIN [XXX] and Ford Motor Company. The vehicle was affected by serious safety defects and recall-related issues that endangered my safety and substantially impaired the vehicle’s reliability, usability, and market value. Despi... Read more
Incident date: Jun 5, 2025
When turning off the ignition, the key will not go all the way "off" and the key will not release. If I turn the ignition back on and drive forward and backwards and SLOWLY put the vehicle into Park, and then attempt to turn off the vehicle, it will occasionally allow it at that point. It appears to be a disconnect of the system recognizing the vehicle is truly in Park and when it isn't and thereb... Read more
Incident date: Jun 5, 2025
Having to have the torque converter looked into, 2nd vehicle in the last 2 years with what appears to be same shifting / shuttering problem!
Incident date: Sep 14, 2025
I Was In My Vehicle Parked Up On January 1st 2026 And The Vehicle Caught On Fire While I Was Inside Of It,The Fire Started From The Right Side Of The Car And Flamed Up Everything,The Car Had A Check Engine Light On And A Lightning System Issue Was Popping Up On The Dash Right Before This Situation Accord I Did Research And Found That The Cause Of The Fire Is Related To NHTSA Recall 24V-608 (Water ... Read more
Fire