Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Dec 31, 2025
UNKNOWN. I have NOT had an incident. I own a 2024 Toyota Sequoia SUV that uses the same engine as the hundreds of thousands of Tundra trucks that Toyota has already recalled. They've recalled over 250,000 Tundras because they say "machining debris" may cause a problem that eventually destroys the engine's main bearing, resulting in loss of power. [XXX] My problem is, they are NOT recalling the... Read more
Incident date: Nov 1, 2025
UNKNOWN. I have NOT had an incident. I own a 2024 Toyota Sequoia SUV that uses the same engine as the hundreds of thousands of Tundra trucks that Toyota has already recalled. They've recalled over 250,000 Tundras because they say "machining debris" may cause a problem that eventually destroys the engine's main bearing, resulting in loss of power. [XXX] My problem is, they are NOT recalling the... Read more
Incident date: May 20, 2026
Check engine light illuminated with service transmission. The next day transmission started slipping and finally would not engage in reverse. Dealership Has it now and after diagnosis they advised that they had replaced the electronic control module to which, on the test drive, the gauge cluster blacked out and they got more codes. The cpdes that the vehical threw were the transmission valve body... Read more
Incident date: May 20, 2026
Both front struts of the vehicle have failed and are leaking. There is only 36,000 miles on this vehicle when they should last 200,000 miles per Toyota's service department. Toyota refuses to acknowledge this is their problem and that it's a "wear and tear' part. However clearly these parts should not fail after so little usage.
Incident date: Apr 22, 2026
The contact owns a 2016 Ford Edge. The contact received a notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and attempting to apply the brakes, the vehicle's rear wheels would lock and cause the vehicle to lose traction while the brake pedal was depr... Read more
Incident date: May 18, 2026
Gradually increasing knocking and clicking sounds from front end suspension through first 400 miles of new car miles was observed. Researched this issue and found known recall for this specific problem for same model/year but VIN was not identified within the known range. Reported to dealer/mazda service center and told to bring vehicle in for inspection with reported confidence that this is the... Read more
Incident date: May 20, 2026
I’ve had to replace a total of two times my transmission, including the heater cooler, condenser antifreeze, coolant equipment The radiator tire rods. I have a document multiple documents that will show everything that has been done to my car because of all these malfunctioning parts inside of the car I’ve asked myself so many times why is my car not on recall two transmissions in less than fi... Read more
Incident date: May 20, 2026
Tire Brand Name Kuhmo HP71 23560R18103H DOT Number 000CMYA8E 5225 The contact stated that while driving 30 mph and accelerated the passenger right rear tire on the 3 diameter hole, punctured in side wall. The tire is the original equipment. The dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. The failure mileage was 150.
Incident date: Mar 1, 2026
I was driving when my power steering suddenly failed while the vehicle was in motion. I pulled into a plaza, turned off the vehicle, and after restarting it the power steering appeared to function normally again. The component that malfunctioned appears to be the power steering system, and this component along with the vehicle itself is available for inspection upon request. When the failure occur... Read more
Incident date: Aug 7, 2025
Regarding the adaptive cruise control, sometimes the system won't engage. The first time this happened a warning popped on the screen saying something about seatbelts. I've learned that the problem can be "fixed" by pulling off the road and turning the car completely off. That includes opening a door to silence the radio. The cruise has always worked afterwards. Sometimes while driving on cru... Read more
Incident date: Mar 28, 2026
The contact owns a 2024 Chevrolet Blazer. The contact received notice of NHTSA Campaign Number: 25V433000 (Parking Brake). The contact stated that on several occasions, when he and his wife put the vehicle in reverse (R), the vehicle did not reverse as intended. He observed an "activate park brake switch" message that appeared. Additionally, on one occasion when his wife put the vehicle into rever... Read more
Incident date: May 19, 2026
Recently I have noticed, in my 2017 Ford Edge SEL, that my coolant level in reservoir has been low a few times with no puddling anywhere under car. I have read that this is a known issue with this vehicle that has the 2.0L ECOBOOST engine. What can be done about this? From what I have been reading, this a design issue that Ford knows about but has not offered a fix. The cost to replace the engine... Read more
Incident date: May 18, 2026
After highway driving for 50 miles, stopped for a red light. Engine died but all lights stayed on. Sat 5 minutes with dead engine and when I tried again, the car started. Drove 1 mile to next light and it happened again. Went to Auto Zone (it was a Sunday and dealerships were closed) and they tested the battery which was 100%. Two days later, drove car for 10 minutes then parked for errand; 15 min... Read more
Incident date: May 20, 2026
am filing a complaint regarding my Honda vehicle being inoperable for over 2 months due to an airbag replacement part being on national backorder after the airbag was stolen. This is a critical safety component and I have been unable to safely use my vehicle during this time. Honda has acknowledged the part is unavailable and my case was marked “urgent,” however I have received very limited c... Read more
Incident date: May 13, 2026
The contact owns a 2026 GMC SIERRA 1500. The contact stated while driving 40 MPH, the vehicle independently engaged into limp mode. A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 10,000.
Incident date: May 13, 2026
at night, when going over any sort of bump in the road the headlights visibly shake. It’s distracting and generally disconcerting.
Incident date: May 16, 2026
My 2021 Jeep Cherokee Trailhawk is currently immobile due to an active safety recall involving vehicle movement/park functionality concerns, and loss of power. Prior to the recall being issued, one certified Jeep dealership inspected the vehicle regarding the concern - with no resolution. Since the recall has now been formally issued, I have attempted to contact both that dealership and the cert... Read more
Incident date: May 16, 2026
My 2021 Jeep Cherokee Trailhawk is currently immobile due to an active safety recall involving vehicle movement/park functionality concerns, and loss of power. Prior to the recall being issued, one certified Jeep dealership inspected the vehicle regarding the concern - with no resolution. Since the recall has now been formally issued, I have attempted to contact both that dealership and the cert... Read more
Incident date: Mar 1, 2026
Defect in the instrument panel cluster (IPC) that can cause it to go blank or fail entirely. Screen is completely blank which makes it impossible to monitor or see any warnings for vehicle with it being an electrical dash. There is a safety recall on 2018-2024 Wranglers, but for some reason my VIN does not populate on the recall when I have a 2018 Wrangler. This has caused me not to be monitor oil... Read more
Incident date: Dec 18, 2025
Last year I received a message, letter and perhaps an email related to my jeep and recall for the clutch plate assembly. The recall was performed twice because first was incorrect. Transmission had to be replaced a few weeks later. Since then, I've had numerous visits to dealership, and had several incidents this week traveling across country to clear "Service Transmission messages: on the displa... Read more
Incident date: Dec 18, 2025
The contact owns a 2018 Ford Escape. The contact stated that after driving her vehicle, she notices that her coolant levels drain very quickly, causing her to fill up after every trip, and stated her vehicle was overheating at times. The vehicle was taken to a independent mechanic where it was diagnosed to have coolant leaking into cylinder two, needing a new engine replacement. The vehicle was no... Read more
Incident date: Dec 18, 2025
My car is making a whistling noise and my mechanic said it is the start of transmission issues.
Incident date: Mar 1, 2026
While driving, my vehicles automatic braking system sometimes beeps and begin to brake when there are no objects or other vehicles in front of me. This is could potentially put me at risk because it causes my car to suddenly brake and stall while driving. I do not know if the problem has been confirmed by a dealer and I have not taken it to the dealer to be inspected. It originally started as a b... Read more
Incident date: Dec 11, 2025
When accelerating, started hearing a whining noise. Took to mechanic, said it was the transmission. Called Toyota and they had us bring it in for diagnostics. Also said we needed a new transmission. Quoted at over 13K - could fail at any time. This should not be happening in a 2019 vehicle and seems to be a known issue that Toyota is not doing anything to address.
Incident date: Apr 22, 2026
I am reporting a safety-related driver visibility concern involving a 2025 Honda Pilot. I also observed substantially similar behavior on a 2026 Honda CR-V loaner vehicle and another Honda Pilot provided by Koons Honda. The issue involves the front driver and passenger windows and their interaction with the outer window seals/belt moldings. During rainy, snowy, foggy, or wet conditions, lowering a... Read more
Incident date: Apr 1, 2026
While driving the vehicle information system (speedometer, tach, fuel, etc.) goes dark for several minutes. It comes back then it goes out again.
Incident date: Apr 1, 2026
The contact owns a 2017 Land Rover Range Rover. The contact received a recall notification, NHTSA Campaign Number: 25V514000 (Steering) however the parts were unavailable. The dealer was contacted, however the contact was informed that the parts were unavailable. The manufacturer was contacted, the contact was informed that the parts were unavailable. The contact's vehicle had not experienced any ... Read more
Incident date: Apr 1, 2026
I am getting the known P0128 code. My engine says it's cold when it's not, my AC isn't working, and I am getting a message that says "Steer assist reduced. Drive with care". This is a known problem and complaint of the GMC Acadia.
Incident date: Dec 17, 2025
The EPB system has a fault and service now code. This puts a risk on safety of me, passengers and others on the road. this make and model is a single exhaust unit and i believe it has to do with an open recall. July 21, 2023 NHTSA CAMPAIGN NUMBER: 23V509000 Unexpected Activation of Electric Parking Brake Unexpected activation of the electric parking brake while driving increases the risk of a cra... Read more
Incident date: Apr 20, 2026
My 2019 Kia Sorento equipped with a Theta II engine entered limp mode and displayed a flashing check engine light along with an active P1326 diagnostic trouble code. The P1326 code is a proprietary Kia/Hyundai specific code that can only be generated when the Knock Sensor Detection System (KSDS) software update is present on the vehicle. This software was developed and distributed by Kia specifica... Read more
Incident date: May 18, 2026
The contact owns a 2014 Mercedes-Benz E-Class. The contact stated while driving at an undisclosed speed, the contact noticed fuel odor in the interior and exterior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not associated with a recall re... Read more
Incident date: May 18, 2026
The contact owns a 2015 Ford Escape SE. The contact stated that while idle at a stop light with the left-turn signal on, the vehicle started to jerk, and loud noises were coming from the front end of the vehicle. The Check Engine light illuminated, and the vehicle failed to move. The Fire Department arrived and assisted the contact with pushing the vehicle to the side of the road. The vehicle was ... Read more
Incident date: May 14, 2026
The Collision Mitigation Braking System (CMBS) repeatedly has applied breaks under both highway and non-highwaty road conditions when there was no vehicle or presence of other risk factors that should have caused the system to activate. This continues to occur even after the vehicle indicated a functional issue with the system "CMBS(TM) Problem - The Collision Mitigation Braking System(TM) has a p... Read more
Incident date: May 14, 2026
Recall 272 - ICCU Ioniq 6 : ICCU fuse and update were required. Dealership ONLY did update. Did not replace fuse. Vehicle was "updated" for Recall 272 on 2/19/2025. Jenkins Hyundai Service Mgr, Savannah, confirmed on 5/18/2026 that this information is correct. In March 2026, the power seating failed to operate. This is directly related to Recall 272. However, when the vehicle was taken in for ser... Read more
Incident date: Oct 23, 2024
My 2022 Chevrolet Silverado 2500HD High Country 6.6L Duramax engine has an exhaust leak that causes diesel exhaust to travel into the pickup's cab through the outside air vent and air conditioning system during the exhaust system's regeneration. This occurs when the regeneration occurs in city driving especially at low speeds, stop lights, stop signs, parking lots, etc. The pickup has been to the ... Read more
Incident date: May 20, 2026
My 2023 Jeep Wagoneer experienced a catastrophic panoramic sunroof failure while parked and unattended. The vehicle had been driven normally earlier that day with no known impact or debris strike, and I have footage from before arriving showing the roof intact. The vehicle was parked in a school parking lot for approximately 2.5 hours, and when I returned, the panoramic roof glass had spontaneousl... Read more
Incident date: Apr 1, 2026
I believe it is the Electric Steering Gearbox is the problem I had the vehicle inspected for this but I was told it needed alignment which was also done last month the problem got worse this is a safety problem for especially the driver having to grip the steering wheel to stay in a lane I have yet to have the gearbox inspected
Incident date: Mar 25, 2026
When putting the car in reverse and moving backwards start to feel the vehicle look drive power and knock sounds. Sounds likes and feels like gear teeth or not aligned. When putting the car into drive the vehicle jumps a little and you hear a lout pop noise.
Incident date: Mar 25, 2026
When putting the car in reverse and moving backwards start to feel the vehicle look drive power and knock sounds. Sounds likes and feels like gear teeth or not aligned. When putting the car into drive the vehicle jumps a little and you hear a lout pop noise.
Incident date: Mar 25, 2026
While using the Park Assist feature on my 2024 BMW X5, the vehicle was under active system control during a parking maneuver. The system directed the vehicle in reverse and struck an object. I did not apply the accelerator. The vehicle was operating under Park Assist guidance at the time of impact. The collision resulted in damage to the rear bumper. I have reported this to BMW North America and r... Read more
Incident date: Mar 17, 2026
The vehicle Wobbles violently above 75 mph, especially crossing over passes.
Incident date: May 19, 2026
The vehicle Wobbles violently above 75 mph, especially crossing over passes.
Incident date: May 19, 2026
The contact owns a 2022 Honda Passport. The contact stated that the idle stop/start feature had failed on multiple occasion while at a complete stop. The contact stated that the feature could be disabled; however, the contact would be burdened with the task of disabling the feature each time after starting the vehicle. Once the failure would occur, the vehicle would remain in neutral(N) and would ... Read more
Incident date: May 19, 2026
Vehicle frequently and quietly stalls while driving in active traffic, creating an immediate safety hazard. Vehicle is a 2019 Kona with the 2.0L Nu MPI engine, which is the exact subject of NHTSA Safety Recall 21V301 (Recall 209). Hyundai Motor America (Case #42541672) is actively refusing to honor or inspect the vehicle under the safety recall mandates, claiming a lack of dealership service histo... Read more
Incident date: May 13, 2026
ABS lights and warnings on dash No trailer control No speedometer due to abs controller
Incident date: Dec 1, 2025
Vehicle's forward collision warnings did not sound. Airbags did not deploy. Vehicle in front end collision at 40mph
Crash
1 injured
Incident date: Apr 2, 2026
Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of Incident: While in revenue service, the operator reported hear... Read more
Fire
Incident date: Apr 2, 2026
Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of Incident: While in revenue service, the operator reported hear... Read more
Fire
Incident date: May 1, 2026
While coming to a stop at an intersection, vehicle engine stalled and transmission automatically slammed itself into park, with no warning, nearly causing a collision. This issue has previously been recalled for other Ram Trucks - some were not appropriately recalled and pose a major safety risk.
Incident date: May 11, 2026
When accelerating, the RPMs surge unusually high before the transmission shifts. After the delayed shift, the vehicle jerks hard forward and feels like it is being hit from behind. The shifting feels aggressive and inconsistent, especially during acceleration. In addition, the A/C system was completely rebuilt but continues to intermittently shut off and stop blowing cold air. The infotainment/i... Read more