Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 384,293 complaints for FORD

FORD FUSION (2012) - ENGINE May 23, 2026
Incident date: Jan 1, 2026
At 116 miles, the engine blew and I was informed it would need to be replaced. I purchased a used engine from the same year of vehicle because Kia said it would not be covered since the vehicle had passed the 100,000 mile mark. I spend over $5,000 to get this engine and have it installed by a licensed mechanic. This second engine has now also blown leaving me without a vehicle as a single mom with... Read more
FORD F-150 (2017) - ELECTRICAL SYSTEM May 23, 2026
Incident date: May 23, 2026
My pillar are coming off to the point when it rains water get inside my car. It’s messed up my system in my car. I can’t close my sun roof and water comes down from my lights that’s above my head where you put your sunny sunglasses in. I been calling around and still haven’t got no where.
FORD F-150 (2017) - FUEL/PROPULSION SYSTEM May 23, 2026
Incident date: May 23, 2026
While traveling at highway speeds on Interstate 5 in Oregon, my 2015 GMC Yukon Denali experienced a sudden, catastrophic engine failure with zero advance warning. The vehicle instantly lost almost all propulsion and power while surrounded by high-speed traffic, creating an immediate and severe safety hazard on a major interstate. The engine began making a loud, severe knocking noise, and I was for... Read more
FORD F-150 (2017) - ENGINE May 23, 2026
Incident date: May 23, 2026
While traveling at highway speeds on Interstate 5 in Oregon, my 2015 GMC Yukon Denali experienced a sudden, catastrophic engine failure with zero advance warning. The vehicle instantly lost almost all propulsion and power while surrounded by high-speed traffic, creating an immediate and severe safety hazard on a major interstate. The engine began making a loud, severe knocking noise, and I was for... Read more
FORD EXPLORER (2014) - UNKNOWN OR OTHER May 23, 2026
Incident date: Mar 10, 2026
The clicking and ratchet sounds that my vehicle make while driving, but especially while turning/reversing along with the looser feeling of the steering during these times. It seems very unsafe almost like the axle is going to break while driving. Only had vehicle for 3 months.
FORD EXPLORER (2014) - STEERING May 23, 2026
Incident date: Mar 10, 2026
The clicking and ratchet sounds that my vehicle make while driving, but especially while turning/reversing along with the looser feeling of the steering during these times. It seems very unsafe almost like the axle is going to break while driving. Only had vehicle for 3 months.
FORD EXPLORER (2014) - UNKNOWN OR OTHER May 23, 2026
Incident date: Mar 10, 2026
When I went to change lanes on the highway, I went to look in the passenger side mirror to check for traffic. What I saw was my shirt. The mirrors have auto open and close. They malfunctioned and did not open,. This was a safety risk. I have an appointment with the service center at the dealership.
FORD ECOSPORT (2020) - VEHICLE SPEED CONTROL May 23, 2026
Incident date: Jan 12, 2026
Toyota is putting people who purchased their new vehicles at risk. They have my car sitting here with an extraordinarily dangerous recall which they promised to fix by march but they haven't & it is already nearly June. It literally says the car can blow up. The recall says there's a belt problem & it can blow up at certain speeds & it can be fatal. That is crazy. if they cant fix it then they sho... Read more
FORD MUSTANG (2019) - UNKNOWN OR OTHER May 23, 2026
Incident date: May 30, 2025
The lower corner of the driver's side door has an extremely sharp edge that caused a laceration to my lower leg during normal exit from the vehicle. No unusual movement or action was taken — I was simply closing the door after exiting. The sharp edge at the bottom corner of the door made contact with my leg, resulting in a bleeding laceration with surrounding bruising and ecchymosis requiring wo... Read more
1 injured
FORD F-150 (2019) - UNKNOWN OR OTHER May 23, 2026
Incident date: May 17, 2026
My ignition key gets stuck when I shifted into park on my 2012 subaru impreza.
FORD FUSION (2010) - POWER TRAIN May 23, 2026
Incident date: May 21, 2026
Vehicle experienced unintended transmission gear change without driver input from the gear selector. While driving, the transmission shifted unexpectedly into 4H even though the selector was not touched. This created a safety hazard due to sudden change in vehicle behavior, including: loss of acceleration, lurching and unexpected movement. Issue occurred at approximately 30 mph. Concern is potenti... Read more
FORD RANGER (2024) - ELECTRICAL SYSTEM May 23, 2026
Incident date: May 23, 2026
While driving my 2024 Hyundai Kona on the freeway on May 22, 2026, at approximately 9:30 AM, traveling around 75 mph, my vehicle suddenly displayed a forward collision warning on the dashboard even though there was no vehicle, object, or road hazard in front of me that would justify emergency braking. Immediately after the warning appeared, the vehicle’s automatic emergency braking / forward col... Read more
FORD RANGER (2024) - SERVICE BRAKES May 23, 2026
Incident date: May 23, 2026
While driving my 2024 Hyundai Kona on the freeway on May 22, 2026, at approximately 9:30 AM, traveling around 75 mph, my vehicle suddenly displayed a forward collision warning on the dashboard even though there was no vehicle, object, or road hazard in front of me that would justify emergency braking. Immediately after the warning appeared, the vehicle’s automatic emergency braking / forward col... Read more
FORD RANGER (2024) - POWER TRAIN May 23, 2026
Incident date: May 23, 2026
The transmission is the 10r80 model and shifts erratically. should be recalled and rebuilt. i only have 40k miles but it jerks when shifting from park to reverse or reverse to forward and when driving it struggles to go into the correct gear causing delayed acceleration. i have to drive carefully to prepare in case the shift delay and i also have to take a lot of extra time parking to avoid the... Read more
FORD F-150 (2018) - POWER TRAIN May 23, 2026
Incident date: Dec 3, 2020
The UB80E (Front-Wheel Drive) transmission had a total failure at only 70,000 miles. The vehicle started to make unusual noises with harsh and delayed shifting. No warning lights or messages were displayed at any time. The mechanic who replaced the transmission stated my trans fluid was burned up possibly due to faulty overheated components and in his experience many Toyota models were suffering ... Read more
FORD RANGER (2025) - ELECTRICAL SYSTEM May 23, 2026
Incident date: May 14, 2026
We recently purchased the Palomino from State 48 RV dealer in Mesa Az. We travel for the summer. On our 4th campground, our watchdog surge power unit showed an improper wiring at the pedestal. Campground electrician checked the pedestal and determined it was wired correctly and the problem was with the trailer. We hired an RV TECH and he found the main power supply pinched between the frame and... Read more
FORD EDGE (2019) - UNKNOWN OR OTHER May 23, 2026
Incident date: Mar 16, 2026
We are VERY concerned about the failure of some very important safety features of our 2021 Subaru Outback Touring Edition. We were involved in a bad car accident caused by a person under the influence who was in handcuffs when we were taken away by ambulance. As you can see by the photos, there was MAJOR damage to the other car and significant damage to ours. What is most concerning is the fact... Read more
Crash 2 injured
FORD EDGE (2017) - AIR BAGS May 23, 2026
Incident date: Apr 6, 2026
I am submitting this complaint regarding an unrepaired Takata airbag recall associated with my vehicle VIN and concerns related to dealership representations and compliance charges at the time of sale. My vehicle currently shows an active unrepaired Takata airbag recall under NHTSA Recall Number 21V053 with recall status listed as “Recall Incomplete.” The recall states that the passenger-side... Read more
FORD EDGE (2013) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE May 23, 2026
Incident date: May 22, 2026
My 2018 Ram 2500 is under recall for the ABS. My ABS light comes on and dings all the time. I'm planning a 2000 mile trip pulling my camper in July and when I took my truck to my dealer they said the parts aren't available for the 2500 only for certain model 3500. Since this is a safety issue Ram should have a correction by now! I received my notification over a year ago!
FORD FOCUS (2014) - FUEL/PROPULSION SYSTEM May 23, 2026
Incident date: Feb 3, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
FORD FOCUS (2014) - POWER TRAIN May 23, 2026
Incident date: Feb 3, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
FORD FOCUS (2014) - ELECTRICAL SYSTEM May 23, 2026
Incident date: Feb 3, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
FORD TRANSIT (2018) - SERVICE BRAKES May 22, 2026
Incident date: Oct 1, 2025
Under the following recall [XXX] Recall was performed in 2022 by Ford of Upland by replacing only the brake fluid. The problem resurfaced just as described in the recall a while back. I contacted Ford on 5/21 they contacted the dealer who refused to repair at no cost. Car is currently at independent respected shop who confirmed that the ABS pump/module is shot and is gummed up. Recall by ford of... Read more
FORD ECOSPORT (2020) - FORWARD COLLISION AVOIDANCE: WARNINGS May 22, 2026
Incident date: Mar 28, 2026
I feel that the recent hyundai Tucson recall should be expanded to 2024 palisades. My sensors often go off when it is unnecessary on my palisade. Additionally, I feel like recall NHTSA Recall Number 25V607000 has not been corrected in a timely manner. I've requested to my local dealership to fix this recall multiple times and each time have been told they don't have the parts and its "slow movin... Read more
FORD ECOSPORT (2020) - POWER TRAIN May 22, 2026
Incident date: Mar 28, 2026
When stopping for a redlight the 10r80 transmission locks itself into 10th gear. I have taken 7 or 8 actual videos for proof of that. Also when leaving a intersection the transmission runs up to the rev limiter in 1st gear then slams into 2,3,4 and 5th gear. Unfortunately I don’t have that on video because I am already moving when it happens. Also unfortunate for me is I called the local dealers... Read more
FORD ECOSPORT (2020) - SERVICE BRAKES May 22, 2026
Incident date: Mar 28, 2026
My mom was run over and killed by her vehicle on 5/15.
Crash 1 deaths
FORD EXPLORER (2014) - POWER TRAIN May 22, 2026
Incident date: May 22, 2026
On [XXX] while traveling to NJ, the vehicle displayed "check electrical system" and would not accept a charge. With only 40 miles of range remaining, I drove the vehicle to Jack Daniels KIA. It is STILL at the dealership, and neither the dealer nor KIA Corp has provided a date that the car will be repaired. The dealer told me that it is covered under the 100kmi powertrain warranty, but that KIA co... Read more
FORD F-150 (2021) - POWER TRAIN May 22, 2026
Incident date: Mar 16, 2026
Driving 70mph on the interested, the vehicle put itself in neutral. I pulled over and turned off the engine. I started it back up then it stalled at the next stop light. It would not turn back on. It had to be towed to the dealership. Turns out it was the 6.2 engine recall issue. It has been in the shop for 5 weeks and still waiting on repair parts.
FORD ESCAPE (2014) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING May 22, 2026
Incident date: May 22, 2026
While driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda multiple times and await a repair of this dangerous issue... Read more
FORD ESCAPE (2014) - ELECTRICAL SYSTEM May 22, 2026
Incident date: May 22, 2026
While driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda multiple times and await a repair of this dangerous issue... Read more
FORD ESCAPE (2014) - SERVICE BRAKES May 22, 2026
Incident date: May 22, 2026
While driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda multiple times and await a repair of this dangerous issue... Read more
FORD FUSION (2017) - POWER TRAIN May 22, 2026
Incident date: May 22, 2026
Multiple DTC codes on car at 25,120 miles,32,344, 34,324, 47,484, 51,853, 53,521, Consistent Fuel Injector failing under warranty, prior to 60,000 miles and not replaced correctly, as I have had to see dealership 4 times for ineffective fuel injector replacement and consistent problem. First DTC code reading @ 25,120 miles as stated on DTC coding Reports through Hyundai/Bluelink app. SEVERE Fue... Read more
FORD EDGE (2012) - SERVICE BRAKES May 22, 2026
Incident date: May 14, 2026
Automatic braking system module System went out mid drive and Locked up the front right and back left brakes making vehicle immovable in the middle of the highway. Towed to a dealership where they had to remove and replace ABS module no warning lamps were present. No prior symptoms before failure.
FORD FUSION (2017) - POWER TRAIN May 22, 2026
Incident date: May 13, 2026
My 2020 Ford Explorer XLT sustained a major transmission failure at 94,574 miles without any warning lights. On a 200 mile trip home from Long Island NY to New Jersey the car began to jerk when changing from highway speed to a complete stop due to traffic. As we slowed down the jerking was more pronounce. When reaccelerating the car again jerked forward and at sporadic times did not respond. ... Read more
FORD TRANSIT CONNECT (2021) - ENGINE May 22, 2026
Incident date: Apr 16, 2026
Was stopping at red light. Got to about 5mph when Jeep accelerated to about 35mph. I was standing on the breaks but the Jeep kept accelerating until impact struck the car in front me which was stopped. I have video.
Crash
FORD TRANSIT CONNECT (2021) - ENGINE May 22, 2026
Incident date: Apr 16, 2026
The engine failed on a 2015 Hyundai Elantra with approximately 71,000 miles. The vehicle has an open, unresolved safety recall (Recall 251, NHTSA #23V651000) for an ABS module brake fluid leak that Hyundai has acknowledged but has not provided a remedy for. The vehicle is currently at an independent repair facility and is available for inspection upon request. The vehicle repeatedly shut off witho... Read more
FORD EXPLORER (2020) - VEHICLE SPEED CONTROL May 22, 2026
Incident date: Apr 11, 2026
When driving 75mph in order to change my favorite radio station, I must go to the center tablet, scroll until I find the station desired and then must tap it in the center or it does not change. On my 2025 MB C model you could change the channels on the steering column. I asked MB to research this issue and I was told a third party wrote the 2026 software and did not include this option! Is it no... Read more
FORD MAVERICK HYBRID (2022) - ENGINE May 22, 2026
Incident date: Apr 26, 2026
***SAFETY/DANGER*** On April 12th at around 5:30 p.m. my family of five, to include three minor children were returning home from visiting family which live about an hour and a half away and as we're traveling on the freeway at highway speeds, in traffic, our new Tahoe unexpectedly and without warning went into reduced power mode and cut speed down to approximately 35 MPH in active traffic, which... Read more
FORD MAVERICK HYBRID (2022) - POWER TRAIN May 22, 2026
Incident date: Apr 26, 2026
The contact owns a . The contact stated that while parked when the brake was depressed, press start button, when put in reverse, it says gear is selected, the vehicle stayed in neutral. This happens intermittently. The stop button was pressed, all of the instrument panel warning indicators would not illuminate. When pressing p for parking to engage parking, it appeared as if it was in park; ... Read more
FORD MAVERICK HYBRID (2023) - STEERING May 22, 2026
Incident date: May 9, 2026
Steering wheel became stuck when making a long left turn while driving on the freeway. The turn lasted approximately 30 seconds. Around 3-4 seconds into the turn, the steering wheel suddenly locked up for approximately 1-2 seconds. Eventually the steering wheel was released resulting in a sudden jerk, leading to the car veering to the right lane. A correction was made using the steering wheel to m... Read more
FORD FUSION (2010) - ELECTRICAL SYSTEM May 22, 2026
Incident date: May 8, 2026
The vehicle turned off at a red light and would not start up again.
FORD EXPLORER (2017) - ELECTRICAL SYSTEM May 22, 2026
Incident date: Jul 3, 2025
Component or system that failed: The GPS navigation system and cellular connectivity module in my 2024 Tesla Model Y (VIN: [XXX] ) have intermittently lost signal and become completely nonfunctional multiple times over the past month. Tesla's service documentation indicates this affects the vehicle's connectivity hardware or managing software. The vehicle is available for inspection upon request. ... Read more
FORD ESCAPE (2024) - ENGINE May 22, 2026
Incident date: Mar 31, 2026
I believe that I was sold a car with an unsafe engine. I bought the van from Libertyville Honda in Libertyville on [XXX]. The car had 107K miles on it. A liile over a mounth later the check engine light came on and the van started running bad. When I did some reasearch I found out that a safty report to an iscident dated [XXX] when the car had 107k miles on it. This means that the car was not driv... Read more
FORD F-250 (2021) - WHEELS May 22, 2026
Incident date: Apr 8, 2026
We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to b... Read more
FORD FUSION (2017) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL May 22, 2026
Incident date: May 19, 2026
Always driving east my cruise control, lane keeping assist and other safety systems stop working. Cars behind me are not aware of my sudden slow down. The alert said to clean the plastic H in the grill. I have been to two Honda dealers and the problem persists. Honda corporate in California calls it radar blindness. Aware of problem but no fix. I feel it is sun reflection off of the plastic H in t... Read more
FORD FLEX (2019) - ENGINE AND ENGINE COOLING May 22, 2026
Incident date: Apr 20, 2026
The contact stated that while driving the vehicle began to unexpectedly slow and then stalled. The vehicle was unable to restart. No warning lights illuminated. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was notified of the issue. The approximate failure mileage 215,000.
FORD ECOSPORT (2019) - STRUCTURE:BODY May 22, 2026
Incident date: May 22, 2026
Real bumper assembly rotted off the frame was dragging behind the truck I'm at 60mph luckily nobody was behind me pulled over and removed it all both frame rails was rusted in half Hanging On by a little piece every place I called will not fix it want me to buy a whole frame truck has 220 miles on it with no rear bumper
FORD F-150 (2013) - POWER TRAIN May 22, 2026
Incident date: May 22, 2026
The transmission went out. It wouldn't shift going 45-55 mph. We stopped at a light and put it into Park, then put it into drive but it wouldn't go. We were stuck at a light in traffic 10:30pm. We had to call 911 to get a cop to sit behind us so we wouldn't get hit. My wife, my 3 kids, and I were in the minivan. While waiting for the tow truck I saw on reddit that many 2017/2018 Toyota Sienna's ha... Read more
FORD F-150 (2013) - FUEL/PROPULSION SYSTEM May 22, 2026
Incident date: May 22, 2026
On 4/28/26, my 2020 Jeep Wrangler Sahara Unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (Ourisman Jeep) diagnosed a failed 48V Hybrid Power Pack Unit (Part #68381513AA) under STAR Order #9575**. This su... Read more
FORD EDGE (2016) - ELECTRICAL SYSTEM May 22, 2026
Incident date: May 22, 2026
Total engine failure in the Ford Explorer XLT 2.3L ecoboost.
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