Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 384,293 complaints for FORD

Incident date: May 8, 2026

Vehicle overheats while at a stop. Problem has been happening for past 8 months. Leaking antifreeze under transmission. Shop unable to diagnose problem after various attempts. Researched problem online and discovered many 2017 durango owners are having issue. Many saying it's due to manufacture problem. It's a safety issue for my family and I since I don't know what the problem is to fix it.

Incident date: May 25, 2026

About 30 mins prior to the incident,the accelaration was vey slow getting upto only 30/35MPH Message appeared in Dash Board instructing to SCHEDULE MAITANANCE SERVICE SOON. My last service was done only 2 months ago. anyhow i decided to drive the nearest Ford Dealer. On exiting the Freeway,the ramp was downhill and the Braking System completely failed and I crashed into the pavement. All the AirB... Read more

Crash

Incident date: May 25, 2026

I'm not sure if I am just more observant but, when did using turn signals become an option? I see it every day and at any intersection. My suggestion is to set at an intersection and video the Lazy inconsiderate drivers. Have an officer in the first possible parking lot cite the driver with a Fix it Ticket. This would require them to show up at 9am or 6pm on the following Saturday for a full vehi... Read more

Incident date: May 25, 2026

Incident date: May 18, 2026

While driving my 2019 Chevrolet Silverado 1500, the brakes unexpectedly locked up and multiple warning messages appeared at the same time, including “Service ESC.” There were no warning lights, messages, or symptoms before the incident. The problem occurred without warning while the vehicle was being driven normally. The sudden brake application made the vehicle difficult to control and create... Read more

Incident date: May 14, 2026

I was driving on the freeway on Saturday 5/23/26 when a helium balloon flew into my lane. The vehicle suddenly applied maximum braking on its own without any dashboard warning, alert sound, or driver notification. It was so severe the tires were screeching. The accelerator was unresponsive for several seconds before I was able to accelerate again. This created a dangerous situation because I coul... Read more

Incident date: May 14, 2026

Incident date: May 12, 2026

This has been a recall for over 5 months and my van is still not repaired and my two middle seats are unsafe for my children to be in. Toyota and the dealership say there is no fix, but the car is unsafe in the second row per their recommendation.

Incident date: Mar 18, 2026

Vehicle was just turned on and put into reverse. Dash and infotainment center lights flashed and shut off. Vehicle rolled backwards uncontrollably down a sloped driveway. Steering and brakes were not properly functioning. Vehicle came to a stop when it struck a parked vehicle in its path.

Crash

Incident date: May 20, 2025

Automatic transmission had a hard time finding gears and accelerating while in a parking lot. There were vehicles behind me that could have run into me during the brief failure. There was no warning light on the dash. I have not been able to replicate it since yesterday, but my spouse had it happen a few months ago as well.

Incident date: May 24, 2026

On [XXX], while I was travelling South on [XXX] in Washington, while towing. My Emergency Brake/Forward Collision Avoidance system activated. Very briefly but enough to give me a shock. There was no reason for this to be activated, traffic was moving along, no one was closely in front of me, fortunately no one was right behind me. I discovered upon returning home that there was just issued a re... Read more

Incident date: May 24, 2026

On [XXX], my 2017 Land Rover Range Rover HSE Td6 diesel (VIN: [XXX] ) suffered a complete, catastrophic engine failure without warning at approximately 70 mph on [XXX] . My wife and our two infant sons (ages [XXX] and [XXX] ) were passengers. There were no prior warning lights or symptoms. The engine stopped instantaneously, eliminating power steering and power brakes while I was overtaking a sem... Read more

Incident date: May 8, 2026

Daytime running lights have both failed within the last 79 days. Passenger side failed at ~32660 miles o/a 05 Mar 26. It was replaced under warranty. Driver side failed around 36234 miles on 22 May 26 (5-days out of warranty). It is pending a shop appointment for replacement. This is not a “wear and tear” issue, it is a product quality control issue. It is not a simple plug and play re... Read more

Incident date: May 8, 2026

Passenger side daytime running light has burned out. Driver side daytime running light is starting to burn out as well. Starting to read that this is a problem for this year make and model of vehicle.

Incident date: May 8, 2026

It's been 7 months since Ford sent me a recall notice. Why is there not a remedy yet, seven months later and if there is, why have I not bene notified by Ford.

Incident date: May 25, 2025

I set out to make a quick trip to the store after work and the car was hesitating and I looked at the dash and noticed the check engine light was on. I stopped was in the store about 10 minutes when I came out I restarted it and it sounded fine and then engine light was not on. I was about 2 miles in towards home when the braking system failure message came on, steering failure message came on and... Read more

Incident date: May 23, 2026

I was driving my brand new 2025 Kia Telluride that was purchased from the dealership 3 weeks before the incident. The engine died while driving approximately 40 mph on a flat road. The engine died and then there was a loud beeping and a flashing alert on the dashboard in the circle where the righthand indicator camera view appears that said, “Engine Off-Shift to P or N then start engine.” This... Read more

Incident date: May 23, 2026

CEL on, code PO101 indicates MAF sensor is faulty with related ABS, FCW, and slippery road lights illuminating when braking on a curve or at a stop sign. Car often loses power and need to be turned off to reset and become driveable again. Cleaning and replacing the MAF sensor and air filter does not fix the problem. This is a known issue for 2019 Kicks that Nissan is failing to address. This issue... Read more

Incident date: May 23, 2026

Incident date: Feb 27, 2026

While in the middle of driving on the highway, the vehicle has powered off then back on. The vehicle “slips” when revving up.

Incident date: Feb 27, 2026

While in the middle of driving on the highway, the vehicle has powered off then back on. The vehicle “slips” when revving up.

Incident date: May 22, 2026

Low voltage battery system Safety is at risk because vehicle could loose power and be forced into a turtle mode cause injury from sudden slow down Yes there were warning lights This is a continued problem identified but other owners and consistently replaced

Incident date: May 3, 2026

I was operating a 2024 Kia Telluride and was fully stopped in traffic when my vehicle was rear-ended by another vehicle. Immediately after the impact, my vehicle experienced apparent unintended forward propulsion/movement despite my braking attempts. Following the collision, the vehicle continued moving/driving forward for approximately 20 seconds and did not respond normally to brake input. The ... Read more

Crash

Incident date: May 24, 2026

Several years of ABS check light illuminated. No ABS, no cruise control. Started intermittently then became permanent. Diesel shop diagnosed defective HCU/ABS module. Local RAM dealer parts department doesn’t have parts for years - “ indefinite back order”, they say.

Incident date: May 24, 2026

Moon roof sunshade is defective, when button is pressed to open the shade, it drops down blocking view out the rear window. This seems to be a know problem on ford explorers which is a major safety concern.

Incident date: May 22, 2026

Second time in the five months I have owned the car that I need to replace the windshield in its entirety. Not only does it chip incredibly easily, but any chip immediately becomes a large crack, usually overnight and definitely before Safelite or a similar company can be called to try to fix it. In addition to being dangerously fragile and very expensive to fix - although very lucrative for Tesla... Read more

Incident date: May 10, 2022

Adaptive cruise control slams on the brakes at highway speed alleging “curvature assist” on flat, straight roads. Dealer replaced firmware and problem persists. Defect appears to be inherent to adaptive cruise control

Incident date: Apr 29, 2026

My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What happened: - In [XXX] Friday afternoon, I was in Bellevue and noticed an engine overheat warning. So, ... Read more

Fire

Incident date: Apr 6, 2026

Following completion of Recall Campaign 296, the third-row rear seat continued to exhibit the same hazardous behavior the recall was intended to correct. During testing, the power-folding third-row seat fully closed onto a U.S. military-issued Kevlar helmet and remained latched in the fully seated/down position without reversing or detecting an obstruction. This demonstrates that the recall remedy... Read more

Incident date: Sep 29, 2025

This vehicle is experiencing an aggressive, heat-accelerated hardware degradation of the central capacitive screen assembly commonly identified as ghost glitching, culminating in a total crash of the primary graphic interface and touch controller hardware. While your customer service infrastructure routinely classifies display anomalies as low-priority convenience or entertainment glitches, an obj... Read more

Incident date: May 24, 2026

Driver awareness warning goes off frequently. There is no way to desensitize it. As a result warnings are ignored. Dealer and manufacturer says there is not way to prevent this issue.

Incident date: May 24, 2026

Strong fu Smell after filling tank recently. Checked under the passenger side rear seat and there is some fuel on the top of tank. Local mechanic confirmed and mentioned not to fill tank more than half. Requires replacement of fuel tank to fix it

Incident date: Jan 1, 2026

Body control module catastrophic failure resulting in electrical failure while driving. Horn would not turn off, hazards would not turn off, warning modules firing off messages, burning smell coming from engine compartment. Absolute safety hazard while driving.

Fire

Incident date: May 24, 2026

I had a red sign on dashboard saying:*chassis failure, park the car carefully.* the car was towed to Porshe. And, was released after one week as safe to drive and dismissed the sign as a glitch. The second day of releasing the car, I had a major accident while parking the car in the garage. The accident resulted in damage to the outer wall and to cabinets. I requested an investigation of the car a... Read more

Crash

Incident date: May 22, 2026

Two unsafe scenarios in past two months: 1) Driving 80 mph, engine misfire, vehicle will not accelerate past 1 rpm, had to drive home from out of town with very slow acceleration, dangerous to not be able to accelerate efficiently on highways 2) Driving 55 mph, all driver safety systems malfunction, accelaration completely disabled, had to coast to safe stopping point. Restarted vehicle and could ... Read more

Incident date: May 22, 2026

I am writing to formally report a critical safety defect regarding the OnStar Telematics Control Module in my 2022 Chevrolet Tahoe High Country VIN: [XXX] . My vehicle was recently diagnosed by SERRA CHEVROLET as having a failed module, which has rendered numerous essential features inoperative. This is not an isolated incident; there is clear evidence of a widespread failure affecting thousands o... Read more

Incident date: May 22, 2026

While driving a drivetrain warning ⚠️ was detected and code was displayed on the I drive, along with a CEL. The vehicle is in limp mode so I was unable to accelerate past 35-40 mph. Took the car into the dealership and was informed that my waste gate actuator failed @59,388 miles. The part is an electric controller and can fail without warning. In my opinion 59,000 miles is extremely early fo... Read more

Incident date: May 22, 2026

My forward collision warning activates without cause. My automatic braking systems will engage.

Incident date: Apr 20, 2026

READ BELOW WE HAVE STATED THE SHIFT TO PARK ISSUE ON MOST GMC VEHICLES

Incident date: Apr 20, 2026

Component that failed: Front lower lateral link and compliance link suspension bushings. Failed components were removed by Tesla Service and are no longer available for inspection. Safety risk: Failed suspension bushings directly compromise steering precision, vehicle stability, and handling — particularly at highway speeds. A driver unaware of this failure could experience loss of steering cont... Read more

Incident date: May 8, 2026

Unknown! sometimes the rear back up camera goes into a black screen and then once in drive the info screens stays black for about 30 seconds. the cars shifting is hard at times especially when going from slow to fast like for instance on a highway on ramp the shifting is very sluggish. the cupholder are a real hazard my cupholder bottomed out and my drink fell thru luckily there was no liquid in ... Read more

Incident date: May 14, 2026

I bought this vehicle in mid April 2026 with 9,500 miles. It has the 1.5L Ecoboost engine. I drove the car for 3,000 miles and noticed the coolant was at ‘minimum’ and wondered why a car with so few miles is using coolant. I took the car to my dealer and they confirmed coolant intrusion into the engine due to a bad head gasket. The vehicle is now at the dealer waiting on either a new head gask... Read more

Incident date: May 14, 2026

All kinds of warning signals come up like 4 wheel drive on, off, roll up and down driver window, no brake pads detected, no washer fluid, service esc, service 4 wheel drive, traction control on and off, radio blacks out, lights dim, feels like rear wheels lock up and release, transmission feels like it's going to shake out of the truck. Dealership sold it like this and was sent back to be fixed an... Read more

Incident date: May 14, 2026

Incident date: May 21, 2026

While accelerating onto the highway in my 2016 Kia Optima 2.4L, the vehicle suddenly lost all engine power without warning. The vehicle would no longer accelerate and I was forced to coast and brake to safety. Immediately after the engine shut off, the check engine light, oil light, and battery light illuminated on the dashboard. After the incident, the vehicle would not restart or crank at all. ... Read more

Incident date: Jan 21, 2026

The Automated Emergency Brakes did not activate. This car hit the next car on the street. I was driving when I noticed the brake lights on the car in front of me, so I applied the brakes. Though it did not work, as this car is equipped with the Automated Emergency Brakes feature, it was expected that the car would activate the feature to stop to avoid impact and an accident. Which did not happen, ... Read more

Crash

Incident date: Mar 20, 2026

Any time the vehicle has been sitting with the engine off and has been given enough time to “cool down”, upon starting the vehicle and switching from PARK to DRIVE, the vehicle will violently lurch forward while attempting to reach 2nd gear. This is dangerous behavior that is not normal for any vehicle. There is clearly something wrong with either the transmission or the way the software commu... Read more

Incident date: Jan 1, 2026

We were traveling to our son’s college graduation, driving on a rural interstate and suddenly all of the vehicle’s warning lights lit on the dash and the car started losing, and then completely lost power. The car was no longer operational. We were stranded on the roadside of a remote but busy 2-lane interstate for 2 hours until a tow truck could arrive and take the car to the closest car repa... Read more

Incident date: Jan 1, 2026

The issue involves the second and third-row power folding seat control system in my 2026 Hyundai Palisade Calligraphy Hybrid following Recall 296. Before the recall update, the vehicle included driver-controlled power folding seat functions through infotainment screen controls and one-touch seat folding operation. After Recall 296 was performed, Hyundai disabled or significantly altered these fun... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog