Consumer Safety Complaints

Incident date: Mar 21, 2026

The 2011 to 2019 Ford Explorers have a huge issue with them. The internal water pump on my 2017 Ford Explorer 3.5L engine failed. The failure caused coolant to leak into the engine crankcase, where it mixed with the engine oil. This contaminated the oil and led to catastrophic engine failure and seizure. The vehicle has already been brought to a dealership for service and is available for inspecti... Read more

Incident date: Mar 19, 2026

Subject: Safety Complaint – Premature Frame Failure on 2018 Ford F-150 Raptor (VIN: [XXX] ) To Whom It May Concern, I am submitting a formal safety complaint regarding my 2018 Ford F-150 Raptor, VIN: [XXX] , with approximately 99,700 miles. My vehicle has been diagnosed by a Ford-authorized service department with severe frame corrosion and structural deterioration, including extensive rust a... Read more

Incident date: Mar 22, 2026

While driving on the interstate, the vehicle experienced a sudden hard jerk followed by erratic shifting between gears. The transmission temperature rapidly increased (over 219°F), and transmission fluid began leaking. The vehicle became unsafe to drive and had to be pulled over. This vehicle is equipped with a 10-speed automatic transmission (10R80), which has widespread reports of failure, har... Read more

Incident date: Mar 19, 2026

CV axle fails prematurely, causing vehicle shaking under acceleration, and potentially unsettling vehicle stability at speed. First noticed the shaking at 49K miles. I have not had an opportunity to schedule an appointment with the dealer to have it replaced yet. This is a known issue on these vehicles that Ford has not acknowledged, with many drivers reporting they need the CV axles replaced ever... Read more

Incident date: Nov 28, 2025

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure wa... Read more

Incident date: Nov 28, 2025

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure wa... Read more

Incident date: Nov 28, 2025

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure wa... Read more

Incident date: Mar 20, 2026

HEAD GASKET FAILING, common problem in car. Broke down in the middle of busy Main Street and started smoking out of exhaust pipes. It has been confirmed by my service center that they now have 3 ford fusions, including mine, that they are replacing a head gasket on right now. They were no warning signs, it happened out of nowhere.

Incident date: Mar 19, 2026

Transmission failure after all known transmission recalls were repaired.

Incident date: Mar 21, 2026

i KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS

Incident date: Mar 21, 2026

i KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS

Incident date: Mar 12, 2025

“The vehicle, a 2017 Ford F-150, is experiencing an active engine oil leak originating from the oil pan assembly. Upon inspection, the leak appears to be due to a defect in the oil pan sealing surface integrity. There is no evidence of external damage, impact, or improper maintenance that would otherwise explain the failure. The condition is consistent with a manufacturing defect, potentially i... Read more

Incident date: Mar 23, 2026

The contact owns a 2022 Ford Bronco. The contact received notifications of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline) and 25V721000 (Seats); however, the parts to do the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet av... Read more

Incident date: Mar 23, 2026

The contact owns a 2022 Ford Bronco. The contact received notifications of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline) and 25V721000 (Seats); however, the parts to do the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet av... Read more

Incident date: Aug 12, 2025

Truck alerts will not "shut up." "HOLD STEERING WHEEL ! PAY ATTENTION ! all while I am holding the steering wheel / paying attention. Turning the wheel (from edge of lane to edge of lane) won't stop it. Accelerating didn't stop it. Then truck taps brakes hard, then puts on flashers, then slows down to ZERO mph. Doesn't matter if you have a "Blue Cruise" subscription or not. Get the bogus ... Read more

Incident date: Aug 12, 2025

Truck alerts will not "shut up." "HOLD STEERING WHEEL ! PAY ATTENTION ! all while I am holding the steering wheel / paying attention. Turning the wheel (from edge of lane to edge of lane) won't stop it. Accelerating didn't stop it. Then truck taps brakes hard, then puts on flashers, then slows down to ZERO mph. Doesn't matter if you have a "Blue Cruise" subscription or not. Get the bogus ... Read more

Incident date: Aug 12, 2025

Truck alerts will not "shut up." "HOLD STEERING WHEEL ! PAY ATTENTION ! all while I am holding the steering wheel / paying attention. Turning the wheel (from edge of lane to edge of lane) won't stop it. Accelerating didn't stop it. Then truck taps brakes hard, then puts on flashers, then slows down to ZERO mph. Doesn't matter if you have a "Blue Cruise" subscription or not. Get the bogus ... Read more

Incident date: Feb 2, 2026

The rear backup camera on my 2019 Ford Mustang intermittently stops working. At times the screen shows a blue screen or displays a “backup camera not available” message. The issue comes and goes without warning. This creates a safety concern when reversing, as visibility is reduced and the camera cannot be relied upon. The problem appears to be electrical and is not consistently functioning.

Incident date: Feb 2, 2026

The rear backup camera on my 2019 Ford Mustang intermittently stops working. At times the screen shows a blue screen or displays a “backup camera not available” message. The issue comes and goes without warning. This creates a safety concern when reversing, as visibility is reduced and the camera cannot be relied upon. The problem appears to be electrical and is not consistently functioning.

Incident date: Feb 2, 2026

The rear backup camera on my 2019 Ford Mustang intermittently stops working. At times the screen shows a blue screen or displays a “backup camera not available” message. The issue comes and goes without warning. This creates a safety concern when reversing, as visibility is reduced and the camera cannot be relied upon. The problem appears to be electrical and is not consistently functioning.

Incident date: Jul 31, 2023

On December 17, 2022, I purchased a new 2022 Ford Mustang Mach-E, VIN [XXX] -Lewis of Hoover Inc. for $48,665.00. Seven months later, the vehicle suffered a complete loss of drive power at highway speed — a near-serious injury (if not fatal) incident on a vehicle Ford had already identified as defective and subject to recall. In approximately July-August 2023 — seven months after purchase with... Read more

Incident date: Jan 5, 2026

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera displayed a blank white screen. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a ... Read more

Incident date: Mar 21, 2026

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that while her mother was driving 30 MPH, the brake pedal was depressed, but the vehicle failed to respond. The brake fluid warning light was illuminated. The driver pumped the brake pedal to the floorboard, and the vehicle slowly responded. The d... Read more

Incident date: Dec 31, 1969

both rear springs broken at the front eye mounts. the rear leaf springs hold the rear axle in place need I EXPLAIN MORE? I have not had the truck inspected, I have been in the automotive industry for over forty years. I first heard a noise from the springs when entering a parking lot and drove over a curb. No electronics attached to the springs.

Incident date: Mar 23, 2026

I have replaced my front brakes at least 3 times, something is wrong with the brakes on these cars. Started off fine then after 50,000 miles I've changed them almost once a year. Never have had a Ford that I've had to replace brakes so much. Love the car just the little things are hard to handle. Take my car in again this year for front brakes again. Really??? I have just over 90,000 on the car a... Read more

Incident date: Jan 19, 2024

The contact owns a 2017 Ford Explorer. While driving at an undisclosed speed, the A-pillar and B-pillar trim pieces damaged the window, causing the contact to be pulled over by Law Enforcement several times. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact ... Read more

Incident date: Mar 18, 2026

The truck out of nowhere downshifted when I was going down the highway at 60 and locked up the back tires, and then it went into limp mode and woundnt drive very fast. The mechanic shop said that it was probably that the TRS and the 6R80 transmission were currently being investigated for these safety concerns and i couldnt agree more. I could have hit someone or even got hurt my self.

Incident date: Oct 12, 2025

Rear view camera and A-Pillar clips that were promised in the recalls are still not available, increasing the amount of time that it is unsafe to backup my 2015 Ford Explorer. As well as the A-Pillar clip the endangers other drivers if the trim were to come off.

Incident date: Oct 12, 2025

Rear view camera and A-Pillar clips that were promised in the recalls are still not available, increasing the amount of time that it is unsafe to backup my 2015 Ford Explorer. As well as the A-Pillar clip the endangers other drivers if the trim were to come off.

Incident date: May 1, 2025

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R) the rearview camera intermittently displayed a blank screen. The failure later became a permanent failure, and the camera was inoperable. The contact received notification of NHTSA Campaign Number: 2569V5000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was n... Read more

Incident date: Aug 21, 2025

Continuation of Complaint Number: XXX, submitted electronically to NHTSA on 3/9/2026, 12:43:36 PM. I have the Dealership Report, please find attached and add it to my original complaint. The findings match the Technical Service Bulletin: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Nov 7, 2025

I've been reading the reports that there could be a recall for transmission issues in 2016 F150's. I've noticed similar issues as what's been reported. This is irregular shifting, down shifting hard at times, and irregular shifting in cruise control.

Incident date: Feb 4, 2026

The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed on the highway, the vehicle became disabled. A diagnostic scan tool indicated a cam phaser failure. The vehicle was able to be restarted; however, the engine was loud and was shaking. The vehicle was taken to an independent mechanic and diagnosed with timing chain failure. The vehicle was not repaired... Read more

Incident date: Mar 23, 2026

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired, and... Read more

Incident date: Mar 5, 2026

Without warning while I was driving at ~70 mph on the highway the engine in my truck died and left me with no power brakes or power steering in busy traffic. This is a very scary situation to be in. I pulled over and checked the truck best I could. Started it back up and carefully pulled back out onto the highway when it died again. I took it to the closest Ford service center and after diagnosis,... Read more

Incident date: Mar 1, 2025

The contact owns a 2019 Ford F-150. The contact stated that the vehicle was consuming an excessive amount of engine oil. The engine warning light was illuminated when the oil level was extremely low. Upon research, the contact associated the failure with TSB: 19-2365 (Excessive Oil Consumption). The vehicle was taken to an independent mechanic. The local dealer was contacted and suggested a diagno... Read more

Incident date: Mar 17, 2026

The transmission shifted unexpectedly from highway speed to first gear. The back wheels felt like they locked up and my passenger asked if we had been hit.

Incident date: Mar 22, 2026

My passenger door latch pops open nearly every time I drive on the highway. The latches were previously the subject of Safety Recall 16S30. I had my vehicle inspected by a Ford Dealership. No repairs or work was deemed necessary at that time. In the years since, my door now comes unlatched. Infrequently at first and now with very alarming frequency. Safety Recall 20S30 was issued specifically to a... Read more

Incident date: Mar 22, 2026

My passenger door latch pops open nearly every time I drive on the highway. The latches were previously the subject of Safety Recall 16S30. I had my vehicle inspected by a Ford Dealership. No repairs or work was deemed necessary at that time. In the years since, my door now comes unlatched. Infrequently at first and now with very alarming frequency. Safety Recall 20S30 was issued specifically to a... Read more

Incident date: Mar 23, 2026

Purchased my 2020 Ford Escape brand new. Since owning it I have repaired/replaced the shocks and struts 3 times. They continue to leak. The car has not been used to carry heavy items or tow etc. Car is kept in a garage year round.

Incident date: Feb 27, 2025

Since purchase as a preowned vehicle, we noted this vehicle is equipped with a faulty transmission/tcm software design that is dangerously unpredictable and creates erratic driving conditions. This passenger SUV Is equipped with a 10 speed automatic that (once at operating temperature) the gear shifts and operation become highly unpredictable, often causing severe safety issues navigating in traff... Read more

Incident date: Feb 27, 2025

Since purchase as a preowned vehicle, we noted this vehicle is equipped with a faulty transmission/tcm software design that is dangerously unpredictable and creates erratic driving conditions. This passenger SUV Is equipped with a 10 speed automatic that (once at operating temperature) the gear shifts and operation become highly unpredictable, often causing severe safety issues navigating in traff... Read more

Incident date: Apr 15, 2025

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the vision of the driver, preventing the driver... Read more

Incident date: Apr 15, 2025

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the vision of the driver, preventing the driver... Read more

Incident date: Apr 15, 2025

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the vision of the driver, preventing the driver... Read more

Incident date: Mar 23, 2026

The contact owned a 2011 Ford Explorer. The contact stated that while the vehicle was parked, turned off, and unoccupied, the vehicle caught fire. The contact was in her residence, and a neighbor knocked on her door, making her aware that the vehicle had caught fire. The fire has been extinguished by the local fire department. The fire department indicated that the failure may have occurred due to... Read more

Fire

Incident date: Sep 7, 2025

The contact owns a 2015 Ford Explorer. The contact stated that while driving 75 MPH, one of the windshield exterior A-pillar trims detached and was flapping against the driver's side window before separating from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the dealer was contacted for the recall repair. The dealer sent a mobile technician to ... Read more

Incident date: Feb 24, 2026

The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.

Incident date: Feb 24, 2026

The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.

Incident date: Feb 24, 2026

The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.