Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
FORD
MUSTANG MACH E
(2023) - ELECTRICAL SYSTEM
Jun 1, 2026
Incident date: May 21, 2026
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo
Incident date: May 26, 2026
FOR THESE LAST SEVERAL MONTHS, NEAR OR AROUND DECEMBER OF 2025 MY 2016 LINCOLN MKX HAS BEEN SHORTING OUT OR HAVING GLITCHES IN THE CENTER CABIN. THE CROSS TRAFFIC SYSTEM AND BLINDSPOT SYTEM FAULT HAVE TURNED ON AND OFF SIMULTANEOUSLY CREATING A SHORT IN THE CABIN RESULTING IN THE ac OR hEAT TURNING OFF AND ON. THIS ALSO CREATES A SHORT WHERE THE THE WINDOWS WILL NOT ROLL DOWN, THE GLOVE BOX WI... Read more
Incident date: May 10, 2026
Between XXX, a 2024 Chevrolet Equinox RS experienced repeated sudden loss of engine power, throttle control, and steering control at highway speeds. Fuel management system, turbocharger, and catalytic converter failed repeatedly. GM-authorized dealer confirmed defects on multiple warranty repair orders. Breakdown 1: Nov 2024, interstate, rain, nighttime. Vehicle lost power and steering surrounded... Read more
Incident date: Dec 2, 2024
Between XXX, a 2024 Chevrolet Equinox RS experienced repeated sudden loss of engine power, throttle control, and steering control at highway speeds. Fuel management system, turbocharger, and catalytic converter failed repeatedly. GM-authorized dealer confirmed defects on multiple warranty repair orders. Breakdown 1: Nov 2024, interstate, rain, nighttime. Vehicle lost power and steering surrounded... Read more
Incident date: Sep 9, 2025
There is a cover over the bar that divides the sunroof that has come off. This is only held on with two-sided tape. It will not stay in place. After investigating this on-line, it is recommended not to move the shade without this cover in place - the bar (without the cover) could damage the fabric on the shade. This bar fell while my children were sitting the in back seat, while they were not ... Read more
Incident date: May 30, 2026
When I shift the transmission into park., turn off the ignition, there is an error message - shift into park. Even though I shifted into park, the power stays on, ie stereo, lights, HVAC etc. This is putting a strand on the battery, and computer systems. I now have a list of BCM codes - no communications. Dealer says it will take 2-3 days w/appointment All the vehicles (Volt & Bolt have National ... Read more
Incident date: Jun 1, 2026
2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time. The issue was found from a misfire code on cylinder #6. Vehicle ... Read more
Incident date: Jun 1, 2026
2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time. The issue was found from a misfire code on cylinder #6. Vehicle ... Read more
Incident date: Jun 1, 2026
2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time. The issue was found from a misfire code on cylinder #6. Vehicle ... Read more
FORD
BRONCO SPORT
(2023) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 1, 2026
Incident date: May 15, 2026
"The front view camera (FR_CMR) failed due to an internal control chip defect. The component is available for inspection — it is currently at the dealership. Multiple ADAS safety systems were simultaneously disabled, including Forward Collision-Avoidance Assist, Lane Departure Warning, Lane Keep Assist, Driver Attention Warning, and High Beam Assist. This puts both the driver and other road user... Read more
FORD
BRONCO SPORT
(2023) - LANE DEPARTURE: ASSIST
Jun 1, 2026
Incident date: May 15, 2026
"The front view camera (FR_CMR) failed due to an internal control chip defect. The component is available for inspection — it is currently at the dealership. Multiple ADAS safety systems were simultaneously disabled, including Forward Collision-Avoidance Assist, Lane Departure Warning, Lane Keep Assist, Driver Attention Warning, and High Beam Assist. This puts both the driver and other road user... Read more
FORD
BRONCO SPORT
(2023) - VISIBILITY/WIPER
Jun 1, 2026
Incident date: May 15, 2026
SEVERE SAFETY HAZARD: CASCADING ELECTRICAL FIRE RISK. My 2019 Ram 1500 suffered a catastrophic electrical failure while driving. The alternator's voltage regulator melted, overcharging the system and causing the battery to boil and vent toxic sulfuric acid fumes into the cabin, creating an immediate respiratory and fire hazard. This is the direct result of Manufacturer Defect XL1/XG1 (Rear Windo... Read more
Incident date: Jun 1, 2026
Year/Make/Model: 2018 Kia Niro Hybrid Mileage at time of incident: approximately 69,000 Component: Hybrid Propulsion System / Powertrain My 2018 Kia Niro Hybrid has experienced five recurring "Hybrid System Failure — Turn Off Engine" errors occurring without warning while the vehicle was being operated. Each occurrence rendered the gas engine ineffective in moving the vehicle, creating an imme... Read more
Incident date: May 1, 2026
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the passenger's sliding door had failed to lock as intended, and the driver's side sliding door had failed to open as intended. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Incident date: Jun 1, 2026
The contact owned a 2017 Ford F-150 The contact stated while driving at 45MPH, in the rain the vehicle gear shift downshifted independently attempting to make a slight left turn causing the rear wheels stop working as intended for a one second causing the vehicle to merge into another lane causing the vehicle to crash into a ditch in order for the vehicle to come to a complete stop. The contact st... Read more
Crash
1 injured
Incident date: May 25, 2026
The turn signal switch activates the wipers sometimes. And sometimes the wipers ghost and run by themselves for no reason at all. This is very distracting and it has started to scratch the windshield. VERY DANGEROUS when travelling down the interstate at 70MPH and the wipers screech across the windshield all by themselves............PLEASE HELP.
Incident date: May 7, 2026
Recall 26V237 / Ford 26S28** Vehicle 2015 Ford F 150 VIN: [XXX] Recall Reference NHTSA Recall: 26V237 Ford Recall: 26S28 Summary of Safety Issue My vehicle has begun experiencing the exact defect described in Recall 26V237. The truck has twice downshifted unexpectedly to a much lower gear while traveling at approximately 35–40 mph. Both events caused abrupt deceleration and a momentary loss... Read more
Incident date: May 25, 2026
Upon starting my Jeep on the coldest day of the year back in January when I pressed the brake pedal to start it there was a loud and it reminded me, there was a recall out for the break booster pop and the pedal went all the way to the floor. It was fifteen below zero out.So I thought that it blew a brake line. I checked the lines going to all four.Wheels and could not find any fluid. I could not... Read more
Incident date: Dec 4, 2025
The contact owns a 2015 Toyota Highlander. The contact stated that while driving on several occasions at various speeds, the infotainment screen would go blank and the system would turn on inadvertently. This issue became more frequent, occurring approximately every 10 seconds. The power steering warning light also illuminated. The vehicle was taken to an auto parts store where a handheld diagnost... Read more
Incident date: Apr 2, 2026
Air bag sensor light is always off even when nobody is sitting in the passenger seat. The sensor has been recalled once before however it’s still having the same issue even after being replaced.
Incident date: May 26, 2026
We purchased our 2021 Highlander XLE in the spring of 2024. It came with a powertrain warranty up to 60,000 miles. Unfortunately for us, we're at 65,000 miles and recently started hearing a high-pitched, whining noise when we accelerate. We took it to the Toyota dealership and they told us we need the transmission replaced. A new transmission is around $9,000, before taxes and service fees. We ... Read more
Incident date: May 26, 2026
Upon accelerating on the freeway, rear wheels locked up completely almost causing me to hit multiple vehicles. Was repeatable and was able to record the event. Manufacturer claims unable to reproduce and bring back if it happens again. No lights were set.
Incident date: May 26, 2026
Recall R25C8 has restricted my vehicle from Level 3 charging since October 2025. The manufacturer has left me with a vehicle that cannot perform basic long-distance transit for over half a year. This is our only vehicle and makes long distance traveling to visit family impossible without renting a car.
Incident date: May 20, 2026
My windshield wipers aren’t working properly and it causes me to not be able to see while driving which cause me to hit a curb and damage my front fender and my trunk makes a nose when I drive like it wants to pop open my car flashes warnings and then no sign of issues
Incident date: May 24, 2026
Steering sticks. Wont re-center when turning corners. This is a safety issue for sure when it wont steer well at all. Yes. I took it to an alignment shop and the tech drove it and said he nearly hit a curb as the wheel did not re-center when turning a corner. Two independent shops checked it and both thought it was the steering gear box. It has never steered well since it was new. I th... Read more
Incident date: May 24, 2026
Vehicle has a recurring P0018 fault code (Crankshaft Position - Camshaft Position Correlation Bank 2 Sensor A). Dealer diagnosed loose cam pins on Bank 2 requiring major engine repair. This fault creates a safety risk as improper camshaft timing can cause unexpected engine stalling while driving, resulting in sudden loss of power, power steering, and brake assist. The manufacturer has denied warra... Read more
Incident date: May 24, 2026
Vehicle has a recurring P0018 fault code (Crankshaft Position - Camshaft Position Correlation Bank 2 Sensor A). Dealer diagnosed loose cam pins on Bank 2 requiring major engine repair. This fault creates a safety risk as improper camshaft timing can cause unexpected engine stalling while driving, resulting in sudden loss of power, power steering, and brake assist. The manufacturer has denied warra... Read more
Incident date: Oct 29, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The con... Read more
Incident date: May 26, 2026
Both passenger-side doors won't open without tugging on the handle when unlocking them. The front seat passenger door opens from the inside but has trouble opening from the outside. The backseat passenger does not open from the inside at all and has a hard time opening from the outside. Once we get the door open and the car remains unlocked, the doors open fine (except for the back seat door). But... Read more
Incident date: May 30, 2026
1.XXX XX— GM Recall Notification (Recall No. N252494000) I received official notification from General Motors of Recall N252494000 affecting my vehicle. I brought the vehicle to [XXX] as directed to have the recall remedy performed. 2. XXX — First Report of Engine Propulsion Issues I reported engine propulsion concerns to Jim Ellis. This was my first formal complaint regarding the performanc... Read more
Incident date: May 15, 2026
1.XXX XX— GM Recall Notification (Recall No. N252494000) I received official notification from General Motors of Recall N252494000 affecting my vehicle. I brought the vehicle to [XXX] as directed to have the recall remedy performed. 2. XXX — First Report of Engine Propulsion Issues I reported engine propulsion concerns to Jim Ellis. This was my first formal complaint regarding the performanc... Read more
FORD
MAVERICK HYBRID
(2023) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 1, 2026
Incident date: May 24, 2026
Car suddenly braked on three separate occasions with enough space between vehicles.
FORD
MAVERICK HYBRID
(2023) - ELECTRICAL SYSTEM
Jun 1, 2026
Incident date: May 24, 2026
The contact leased a 2024 Honda Accord. The driver's side door failed to open from the outside. The key failed to sync with the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the antenna needed to be replaced. The vehicle was repaired, but the failure recurred. An engineer determined the fuse box was faulty, but the failure persisted. The manufacturer was notified... Read more
Incident date: May 4, 2026
All symptoms of a 2nd iccu failure. Pop noise heard. Warning lights came on 12v drained, vehicle towed to nearest dealer.
Incident date: Dec 1, 2025
The wipers stopped working midway and they wouldn’t come back on until 15 minutes afterwards. It was pouring down rain and the visibility was terrible and couldn’t see anything in front of me. Our safety was at risk because of the wipers and windshield. We just got our vehicle on 5/12 - and on 5/20 it first happened then took it in - got a loner car - picked up the vehicle 5/21 and on 5/23 the... Read more
Incident date: Apr 15, 2026
Reverse & Forward collision warning light flashing on the dash at different periods of time, temperature and speed of vehicle. Unknown if warning light is flashing if collision airbags will deploy if in accident. Reported to Four Star Nissan in Denton, TX, service tech advised no issue, could be because I drive on "rural" roads, when though my driving is all highway miles, showed the service techs... Read more
Incident date: May 17, 2026
I got a 2015 ford focus titanium. I bought it 2 years ago. Well about 2 months after I bought it the transmission started jerking and not really wanting to go out of 1st gear. Well I had to get a TCM replaced and then I was told about the studder wasn't under no warranty and the recall has expired. So now its 6-1-26 and now the transmission is messing up again. This is ridiculous on people wh... Read more
Incident date: May 31, 2026
The contact owns a 2025 Lincoln Corsair. The contact stated that the turn signal noise was faint and could barely be heard by the driver. The contact stated that this failure could be a hazard to other drivers as the turn signal could be left on and the driver would not have any indication that the turn signal remained on. The vehicle was taken to the dealer and was informed that there was no reme... Read more
Incident date: Dec 1, 2024
My 2021 Ford F-150 has been having trouble with the transmission. Hard shifting, shifting to 10th gear at 40mph and unable to downshift after slowing down. I have also had issues with the daytime running lights not working since around 45k miles. My truck only has 59K miles at the time of me typing this.
Incident date: Dec 1, 2024
My 2021 Ford F-150 has been having trouble with the transmission. Hard shifting, shifting to 10th gear at 40mph and unable to downshift after slowing down. I have also had issues with the daytime running lights not working since around 45k miles. My truck only has 59K miles at the time of me typing this.
Incident date: Dec 1, 2024
My 2021 Ford F-150 has been having trouble with the transmission. Hard shifting, shifting to 10th gear at 40mph and unable to downshift after slowing down. I have also had issues with the daytime running lights not working since around 45k miles. My truck only has 59K miles at the time of me typing this.
Incident date: Dec 31, 2025
Tire size is 205 65R16 I purchased two Westlake Tires from Advanced Tire in Missouri from installation on my 2017 Toyota Camry LE. After installation, I experienced abnormal vibration and tire related concerns. On March 30, 2026, the Vehicle was inspected by Discount Tire. Discount Tire determined that one of the Westlake Tires was separating and unsafe for continued operation, Due to the safe... Read more
Incident date: May 27, 2026
Tire size is 205 65R16 I purchased two Westlake Tires from Advanced Tire in Missouri from installation on my 2017 Toyota Camry LE. After installation, I experienced abnormal vibration and tire related concerns. On March 30, 2026, the Vehicle was inspected by Discount Tire. Discount Tire determined that one of the Westlake Tires was separating and unsafe for continued operation, Due to the safe... Read more
Incident date: May 27, 2026
The contact owns a 2016 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the engine sputtered and the check engine warnig light illuminated. The vehic ewas taken to an independent mechanic where it was diagnosed with a failed turbo charger. The vehicle was not repaired. The vehicle was was taken to the dealer where it was diagnosed with a failed turbo charger. The contact ... Read more
Incident date: May 27, 2026
Infotainment center has phantom touches, the screen also freezes up and goes completely black when it is connected to a phone and also when it’s not connected to a phone. When car is connected via CarPlay for directions it will not display all the time or it will completely shut off in the middle of the directions, the only way for it to unfreeze or cut back on is if the car is turned off which ... Read more
Incident date: Jun 1, 2026
I was going northbound on highway 77 in Bloomington, MN, switching lanes to get on an exit ramp to westbound 494. Another vehicle in front of me was also changing lanes but I had slowed down so we can switch lanes appropriately as we were both going at decent speeds and as I was braking and this car ahead of me crossed lanes, my forward collision warning activated and emergency braking occurred wh... Read more
Incident date: May 22, 2026
Heard clanging noise under hood as I was driving and truck just stopped. Tried to restart and nothing! Towed to dealership where they found the engine has to be replaced.
Incident date: May 22, 2026
1.defective Hydraulic Control Unit (HCU), NHTSA safety recall (Recall C4B / 24V896000) for 2017–2018 heavy-duty Ram trucks. 2.Failure to stop properly. 3.Yes I took to a certified dealer in Madera, Ca Gill auto group and they would not do anything about the issue. 4. No the certified dealer in Madera, Ca Gill auto group has not fixed the unsafe recall issue. 5. The warnings displayed are (ser... Read more
Incident date: May 24, 2026
The contact owns a 2018 Honda Accord. The contact stated that while driving at 45 MPH with the cruise control engaged, the brakes suddenly applied without application. The brake message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was 99,735.
Incident date: May 29, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: (SEATS ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of t... Read more