Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: May 28, 2026
While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more
Incident date: Jun 24, 2025
The horn on my vehicle activates (blows) when I turn the steering wheel to certain positions. I believe this to be a road hazard. Especially since I had to remove the horn relay to prevent the horn from blowing in traffic until I can get it repaired. Several other Ford vehicles have been recalled for this exact problem. Just to diagnose this problem at the Ford dealer is $170.00. Help!
Incident date: May 20, 2026
The car that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replace Ac don’t blow any cool air To be driving with a minor child it put he’s health in a bad risky situation
Incident date: May 20, 2026
On multiple occasions, the car's onboard, factory-installed user interface system (the computer screen that operates climate control, navigation, entertainment, etc.) has pushed pop-up ads for Sirius FM. These pop-ups persist and interfere with operating of the system. This presents a driving distraction and hazard due to (1) operator attention is drawn from the road, (2) normal function of the s... Read more
Incident date: May 29, 2026
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: May 29, 2026
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
Incident date: May 29, 2026
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
Incident date: May 13, 2026
I am filing a formal safety complaint against Camping World for structural equipment overloading, unauthorized safety component manipulation, and willful public safety endangerment. On May 29, the dealer hitched a 37' long trailer to my half ton truck frame. This combination violates critical highway stability standards. A 37' trailer requires a minimum 178" tow vehicle wheelbase to counteract lat... Read more
Incident date: May 9, 2026
while traveling at highway speed on the interstate in Alabama, the panoramic roof glass on my 2025 Ram 1500 spontaneously shattered and expelled outward from the vehicle. There was no prior impact, road debris strike, or warning of any kind. No injuries occurred, but the sudden loud explosion of glass was an extreme distraction and created a serious safety hazard for myself, child in the back seat... Read more
Incident date: May 9, 2026
The contact owns a 2019 RAM 2500. The contact received notice of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving on several occasions at various speeds, a warning notification chiming noise went off. The contact stated that on some occasion while driving in inclement weather, the ABS system did not work as intended and the fr... Read more
Incident date: Mar 15, 2026
My vehicle is unusable due to the 2 recalls, Hyundai has taken control of the vehicle. Recall 292 does not have a fix and the seat belt recall has a shortage of parts. I have been trying for months to get this corrected.
Incident date: May 25, 2026
Shortly after we took possession of the car, I noticed that the warning that I was not holding the steering wheel would light up when I was holding the wheel with both hands in the 10-2 position. Flipping my fingers while continuing to hold the steering wheel was sufficient to switch the warning off. Also I was frequently being advised that the steering assist was inoperative and that the stop and... Read more
Incident date: May 4, 2026
The contact leases a 2025 Audi SQ5. The contact stated that the driver's side exterior rear-view mirror position was blocking the driver's view while making a left turn. The manufacturer was contact and advised the contact to take the vehicle to the dealer for it to be test-driven. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximat... Read more
Incident date: Jun 2, 2026
The engine oil pump failed internally. The vehicle is equipped with a factory-installed variable-displacement oil pump that utilizes an internal thermoplastic adjusting ring. Due to heat cycles and mechanical stress, this plastic component degrades, becomes brittle, and catastrophically shatters or cracks.The first symptom appeared when the vehicle became entirely unable to complete an electronic ... Read more
Incident date: Jun 2, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when in reverse, the display for the back over prevention camera would show a distorte... Read more
FORD
MAVERICK HYBRID
(2024) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jun 2, 2026
Incident date: May 21, 2026
The contact owns a 2023 Toyota Tundra. The contact stated that while driving the front recognition camera, controls preclusion system, emergency braking etc. The vehicle was taken to the dealer at diagnosed with C1A9447; however, the vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 25,000.
FORD
MAVERICK HYBRID
(2024) - EXTERIOR LIGHTING
Jun 2, 2026
Incident date: May 21, 2026
The driver-side integrated factory LED headlight assembly experienced a sudden, complete failure of the vertical LED Daytime Running Light (DRL) / parking lamp strip. The vehicle is completely stock, and the electrical system has never been modified or altered. The component failed suddenly with no prior warning lights, dashboard messages, or symptoms. Safety Risk: The failure of the LED DRL sign... Read more
FORD
MAVERICK HYBRID
(2024) - POWER TRAIN
Jun 2, 2026
Incident date: May 21, 2026
My 2018 Ford F‑150 experiences harsh shifting, sudden downshifting, gear hunting, delayed engagement, and shuddering during normal operation. These issues occur regardless of weather, temperature, or driving conditions and present a serious safety concern when accelerating or maintaining speed. Detailed Description of the Problem: The transmission consistently behaves unpredictably, including... Read more
Incident date: Oct 13, 2025
The contact owns a 2015 Toyota Tacoma. The contact stated while driving at an undisclosed speed, the contact noticed an unusual burning odor in the interior of the vehicle. The contact's wife, who was seated in the front passenger's seat, noticed a fire in the power switch area of the rear driver's door. The contact then parked the vehicle. The contact extinguished the fire with a jug of water tha... Read more
Fire
Incident date: May 22, 2026
The contact owns a 2018 Ram 1500. The contact stated that while the vehicle was turned off and in park(P), the gear shifter could be moved out of the park(P) position without depressing the brake pedal. Due to the failure, the vehicle would roll forward which caused a potential safety hazard. Upon investigation, the contact discovered NHTSA ID Number: 18V100000(Power Train); however, the contact's... Read more
Incident date: Jun 1, 2023
Component/System Failure: Front driver's seatback cover assembly (Nissan Part Number: 87650-9HB2B). The factory structural stitching on the center backrest panel is actively unraveling and separating. The component is available for inspection upon request. Safety Risk: The seatback cover serves as the structural envelope for the Supplemental Restraint System (SRS) Side-Impact Airbag. Because t... Read more
Incident date: Nov 1, 2025
My 2024 Mazda CX-90 PHEV Premium Plus has experienced repeated hybrid system failures. The vehicle currently has an active "Hybrid System Malfunction" warning light. This is the latest in a series of 17 recalls and recurring defects since purchase in July 2023. Most recently, the vehicle was out of service from February 14, 2026 to approximately March 18, 2026 due to a severe transmission fluid le... Read more
Incident date: Jan 1, 2026
The contact owns a 2021 Nissan Kicks. The contact stated while her boyfriend was driving approximately 35 MPH, the hood unexpectedly flew open, hit and cracked the windshield. The driver was able to pull over to the side of the road and pushed down the hood. The driver continued driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the hood latch was faulty. The ve... Read more
Incident date: Jan 1, 2026
The contact owns a 2022 Nissan Sentra. The contact stated while driving at an undisclosed speed, the forward collision assistance sensor independently deactivated and the warning light illuminated. The contact stated electrical failures with the sunroof, radio, the heating and air conditioning. The contact stated that the failures occurred intermittently. In addition, the battery drained unusuall... Read more
Incident date: Apr 25, 2026
The contact owns a 2022 Nissan Sentra. The contact stated while driving at an undisclosed speed, the forward collision assistance sensor independently deactivated and the warning light illuminated. The contact stated electrical failures with the sunroof, radio, the heating and air conditioning. The contact stated that the failures occurred intermittently. In addition, the battery drained unusuall... Read more
Incident date: Sep 23, 2025
In this vehicle, I regularly experience a "delay" in gas pedal response. I drive a non-hybrid V6 twin turbo variant engine 2022 Toyota Tundra, and for a long time I thought this was just related to turbo spooling delays. But Toyota's recent TSB-0032-26 publishing last month confirmed that it is actually a TCM logic issue requiring a re-flash. I spoke to the dealership and this is not covered outsi... Read more
FORD
MUSTANG MACH E
(2022) - FUEL/PROPULSION SYSTEM
Jun 2, 2026
Incident date: May 24, 2026
There was a recall-SC209A for a faulty piston ring. This vehicle “passed” prior to my purchase. I was unaware that my vehicle was part of the recall- when the VIN is entered in the NTSB website, no active recalls show. Starting in 10/24, the vehicle began having problems accelerating, and when I brought to my local mechanic it was found to be nearly empty on oil despite a recent oil change. ... Read more
FORD
MUSTANG MACH E
(2022) - ENGINE
Jun 2, 2026
Incident date: May 24, 2026
There was a recall-SC209A for a faulty piston ring. This vehicle “passed” prior to my purchase. I was unaware that my vehicle was part of the recall- when the VIN is entered in the NTSB website, no active recalls show. Starting in 10/24, the vehicle began having problems accelerating, and when I brought to my local mechanic it was found to be nearly empty on oil despite a recent oil change. ... Read more
FORD
C-MAX HYBRID
(2015) - VEHICLE SPEED CONTROL
Jun 2, 2026
Incident date: Dec 1, 2024
The contact owns a Ford F-150. The contact stated that the vehicle unexpectedly accelerated while in a drive through, a vehicle was ahead, the vehicle appeared to be rolling forward even though the foot was on the brake pedal. The front grill fender area was impacted. The other drivers vehicle the trunk and rear bumper were impacted. No additional property damage. No airbags deployed. No warni... Read more
Crash
Incident date: Jun 1, 2026
Recall has been out for 11 months and still no fix.
Incident date: Jun 1, 2026
Fire started under passenger side front seat dashboard when rear defrost was turned on.
Fire
FORD
F-150 LIGHTNING BEV
(2024) - FUEL/PROPULSION SYSTEM
Jun 2, 2026
Incident date: May 30, 2026
When driving the car through a busy intersection there was a sudden, brief surge of acceleration, followed by deceleration and the vehicle cutting all motor power and becoming inoperable. The MIL lamp illuminated and the "Ready" light went out. I was unable to move the vehicle out of traffic until I got out and disconnected / reconnected the 12v battery to reset the car systems. The problem is ... Read more
Incident date: Jul 1, 2025
Lane Keeping Assist System (LKAS) regularly misidentifies road geometry on divided highways (specifically [XXX] between [XXX] and [XXX] ). At 55mph, the forward camera tracks the expanding lane lines of dedicated left and right turn bays, actively steering the vehicle into the turn lanes rather than maintaining the straight highway path. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO... Read more
Incident date: May 2, 2026
2025 Honda Pilot Elite. Honda Sensing / Adaptive Cruise Control consistently fails to recognize motorcycles traveling directly ahead (approx. 66% failure rate). The system radar/camera bypasses the motorcycle and locks onto the larger passenger vehicle further ahead, creating an imminent rear-end collision risk with the motorcycle.
Incident date: May 12, 2026
I was in start and stop traffic in the left lane of a fast highway. The feature that shuts the battery on and off when starting the car was turned on. Upon trying to move, the battery decided to die and I was stranded in traffic. I needed to get towed out of there and the car needed a jump.
Incident date: Apr 5, 2026
The contact owns a 2015 Audi A3. The contact stated that when filling the fuel tank, fuel leaks out of the vehicle. The failure would occur as soon as the contact filled the tank with about $ 3 worth of fuel. The contact recalled that previously, they struggled to open the fuel cap. The vehicle was taken to the dealer, diagnosed that the suction pump had failed. The issue related to NHTSA Campaign... Read more
Incident date: Jan 19, 2024
The harness adjustment button on my Nuna RAVA car seat has failed, preventing the harness from being properly tightened. This makes it impossible to securely restrain my child. This issue involves the same harness adjustment mechanism that Nuna previously addressed in a voluntary recall, where debris could cause the adjuster to malfunction and result in a loose harness. The seat has not been mis... Read more
Incident date: Jan 19, 2024
The harness adjustment button on my Nuna RAVA car seat has failed, preventing the harness from being properly tightened. This makes it impossible to securely restrain my child. This issue involves the same harness adjustment mechanism that Nuna previously addressed in a voluntary recall, where debris could cause the adjuster to malfunction and result in a loose harness. The seat has not been mis... Read more
Incident date: Feb 2, 2026
For my 2019 BMW X5 SDRIVE40i, The A/C evaporator core failed and began leaking refrigerant, resulting in complete loss of cold air from the A/C system. The vehicle had approximately 50,000 miles. The repair required full dashboard removal and cost approximately $4,500 including a rental vehicle. This appears to be a widespread issue on 2019–2025 BMW X5/X6/X7 models, suspected to be caused by R-... Read more
Incident date: Feb 2, 2026
I was driving on the highway and I wanted to pass someone the car cut power and was not accelerating and the car slowed down. I went to a mechanic shop and they said there was an internal brake sensor failed and brake booster failure.
Incident date: Feb 2, 2026
I was driving on the highway and I wanted to pass someone the car cut power and was not accelerating and the car slowed down. I went to a mechanic shop and they said there was an internal brake sensor failed and brake booster failure.
Incident date: Jun 1, 2026
Engine burns 1quart of oil, 100 miles. Brakes went to floor, brake lines had holes at 69,000 miles. Driver rear axel leaks. 2006 Cadillac CTS is a lemon!! Money Pit !!!
Incident date: Jun 1, 2026
On [XXX], my 2015 BMW 328i xDrive (VIN: [XXX] , N20 engine, 124,250 miles) suffered a catastrophic engine failure while in operation. Component/System Failed: The timing chain guides and oil pump drive chain module failed. The plastic timing chain guide broke apart inside the engine. The vehicle was salvaged and is no longer available for inspection. Safety Risk: The oil pressure warning illumin... Read more
Incident date: Jun 1, 2026
We purchased our palisade in October of 2020 brand new from the dealer. On march 5th 2021 @ 7946 miles on the car we took it in to the dealer because the passenger rear seatbelt had released on its own when braking hard with a child buckled in a booster seat. They said they could not verify the problem. Then again on April 22 2022 @ 37,924 miles we again took the palisade back in because the drive... Read more
Incident date: Jan 15, 2026
The Navigation screen bounces back and forth. It's been reset twice and it just goes back to bouncing around. This is a real issue that needs to be recalled and fixed immediately.
Incident date: Jan 15, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
Incident date: Jan 15, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
FORD
MUSTANG MACH E
(2022) - SERVICE BRAKES
Jun 1, 2026
Incident date: May 9, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
FORD
MUSTANG MACH E
(2023) - ELECTRICAL SYSTEM
Jun 1, 2026
Incident date: May 21, 2026
All of my dash lights are on.
FORD
MUSTANG MACH E
(2023) - POWER TRAIN
Jun 1, 2026
Incident date: May 21, 2026
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo