Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Apr 1, 2025
1.5 L eco boost engine FORD- COOLANT INTRUSION, cylinder 3 misfire, check engine light at 59,800 miles - known defect by Ford- needs new engine. Some models recalled but not this one (?? Why??). Cannot safely drive this vehicle. Problem diagnosed by dealer[ as well as by independent garage] and dealer acknowledged a recall should be done but they cannot help except to replace the engine at my e... Read more
Incident date: Oct 13, 2025
2017 Ford Escape with 2.0 liter turbocharged engine. At 66,000 miles, car hesitated when moving from stop position. Dealer stated it needed a turbocharger replacement. $3,000 to replace with car just 6,000 miles over warranty. Notified Ford about this problem, not a word back. At 91,000 miles, check engine light came on. Ford dealer diagnosed and stated coolant entering into cylinder #2. Dealer st... Read more
Incident date: Jun 3, 2026
The contact owns a 2022 Toyota Prius. The contact stated that while driving, depressed the brakes, brake pedal became stiff and had to apply extra force to apply the brakes. The issue occurred multiple times. The vehicle was taken to the dealer where it bent brake pedal and the bracket was bent. The vehicle was not repaired at the time of the report. The manufacturer was notified of the issue... Read more
Incident date: Apr 13, 2026
31 May 2026 (AM) Operating vehicle north on MD Rte 147 traveling appr. 45 MPH when vehicle started experiencing uncontrolled electrical activation of features e.g., heat, air, radio, main display. This proceed a shuddering in the drive train like one would experience with a transmission issue. Then, without warning, while at full speed, there was a complete loss of engine power i.e., it turned off... Read more
Incident date: Apr 13, 2026
The contact owns a 2019 Lincoln MKC. The contact stated that the engine experienced rough idling after starting with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs and coil pack; however, the failure recurred with the vehicle shuddering while driving. The vehicle was taken to the dealer, who determined that the engine nee... Read more
Incident date: Apr 27, 2026
, I had MY Honda dealership replace my touchscreen and head unit due to issues with ghost touches and apps switching back and forth. Once I got my car back, which took two weeks, the problems seemed to be resolved. However, after a few weeks, the ghost touches started happening again, about once a week. I was planning to live with that, given the amount of time they had my car. Now, fast forward... Read more
Incident date: Jun 3, 2026
The entertainment system is dangerous and actively so. The system pushes pop up advertisements for sirius xm among other distracting features that require taking attention away from the roadway to dismiss
Incident date: May 30, 2026
The contact owns a 2022 Mercedes-Benz EQB 300. The contact received notification of NHTSA Campaign Number 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted; however the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
FORD
BRONCO SPORT
(2021) - LANE DEPARTURE: ASSIST
Jun 3, 2026
Incident date: Jul 1, 2025
The EyeSight system always pulls the car toward highway exits when you’re driving on the right lane of a highway. You have to fight the steering to keep the car centered in the lane.
Incident date: Sep 8, 2025
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000(ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more
FORD
F-150 LIGHTNING BEV
(2022) - POWER TRAIN
Jun 3, 2026
Incident date: May 1, 2026
The issue involves a loss of signal between the transmission range sensor and the powertrain control module, which can cause the transmission to unexpectedly downshift into second gear, potentially leading to a loss of vehicle control. I purchased this vehicle in Feb 2025 used 2013 Ford F 150 6 Gear and this happened to me. I took it to the dealership, and they said the recall had expired and char... Read more
FORD
F-150 LIGHTNING BEV
(2022) - ELECTRICAL SYSTEM
Jun 3, 2026
Incident date: May 1, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving approximately driving 45 MPH and turning onto an exit the vehicle suddenly reduce speed and lost power and the message "Press Start" had displayed. The contact stopped the vehicle and eventually restarted the engine and the vehicle operated as normal. The next day the vehicle was driven to the local dealer who was unable to d... Read more
Incident date: Jan 5, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving approximately driving 45 MPH and turning onto an exit the vehicle suddenly reduce speed and lost power and the message "Press Start" had displayed. The contact stopped the vehicle and eventually restarted the engine and the vehicle operated as normal. The next day the vehicle was driven to the local dealer who was unable to d... Read more
Incident date: Apr 3, 2026
I was driving into town where the speed limit dropped from 60 to 30 so I tapped my brakes and the transmission slammed into low gear and the rpm's went up. Almost sounds like recall 19V075 for other ford vehicles.
Incident date: May 26, 2026
I was driving down the road and came to a stop at a stop light. After accelerating again my car lost the ability to increase speed above 20 miles/hour and would not shift gears. I was heading to the turn lane to get on the interstate and quickly had to change lanes to find an area to pull over as I could not reach highway speeds. I turned the car off. I turned the car back on and the problem resol... Read more
FORD
F-150 LIGHTNING BEV
(2023) - ENGINE
Jun 3, 2026
Incident date: Jun 1, 2026
Vehicle entered limp mode at highway speed (approximately 70 mph) on [XXX] freeway in Washington State, it felt like I had rear ended a vehicle it shut down so hard. This was due to mis diagnosed inspection and service repair from a local Subaru Dealer. Vehicle lost power rapidly, creating a dangerous safety situation. Root cause traced to TCV/PCV system defects previously documented by authoriz... Read more
FORD
F-150 LIGHTNING BEV
(2023) - SERVICE BRAKES
Jun 3, 2026
Incident date: Jun 1, 2026
Ford Motor Company has failed to remedy NHTSA Safety Recall 25V863 (Ford recall number 25C69, Integrated Park Module / Park Pawl Engagement) on my vehicle within the timely manner required, and the recall remains in "Recall Incomplete" status more than four months past Ford's own stated remedy availability deadline. The recall was announced on January 26, 2026. The defect — the Integrated Park M... Read more
FORD
F-150 LIGHTNING BEV
(2023) - ELECTRICAL SYSTEM
Jun 3, 2026
Incident date: May 10, 2026
Ford Motor Company has failed to remedy NHTSA Safety Recall 25V863 (Ford recall number 25C69, Integrated Park Module / Park Pawl Engagement) on my vehicle within the timely manner required, and the recall remains in "Recall Incomplete" status more than four months past Ford's own stated remedy availability deadline. The recall was announced on January 26, 2026. The defect — the Integrated Park M... Read more
FORD
F-150 LIGHTNING BEV
(2023) - POWER TRAIN
Jun 3, 2026
Incident date: May 10, 2026
Ford Motor Company has failed to remedy NHTSA Safety Recall 25V863 (Ford recall number 25C69, Integrated Park Module / Park Pawl Engagement) on my vehicle within the timely manner required, and the recall remains in "Recall Incomplete" status more than four months past Ford's own stated remedy availability deadline. The recall was announced on January 26, 2026. The defect — the Integrated Park M... Read more
FORD
F-150 HYBRID
(2021) - UNKNOWN OR OTHER
Jun 3, 2026
Incident date: Jun 1, 2026
Charging port door will not open. Not sure if it is an issue with acuator, which employee in service dept at dealer said that is common problem. Seems like if this issue with less than 20k, perhaps should also be recall item.
FORD
F-150 LIGHTNING BEV
(2023) - UNKNOWN OR OTHER
Jun 3, 2026
Incident date: Mar 31, 2026
Recall with car regarding coolant. Last year Hyundai apparently addressed; however, coolant light came on, despite coolant being full. Told by different dealership that with these issues, it needs to be checked and rechecked multiple times; otherwise, issues arise again (as in my case). Want this addressed by dealership. They are charging me a diagnostic fee of $198. Previously, when brought car i... Read more
FORD
F-150 LIGHTNING BEV
(2023) - UNKNOWN OR OTHER
Jun 3, 2026
Incident date: Mar 31, 2026
Battery dies all the time. Parasitic drain from the Starlink program in the car. There is/was a lawsuit. It involves some DCW fuse or something. Ive had to prematurely replace my battery. It also seems to be affecting the radio. It switches stations randomly.
FORD
F-150 LIGHTNING BEV
(2023) - ELECTRICAL SYSTEM
Jun 3, 2026
Incident date: Mar 31, 2026
Battery dies all the time. Parasitic drain from the Starlink program in the car. There is/was a lawsuit. It involves some DCW fuse or something. Ive had to prematurely replace my battery. It also seems to be affecting the radio. It switches stations randomly.
FORD
BRONCO SPORT
(2023) - UNKNOWN OR OTHER
Jun 3, 2026
Incident date: Jun 13, 2025
While driving, a SiriusXM advertisement popped up in the center infotainment screen that controls not only the radio, but several of the driver assistance and climate control features of the car. They created it in a way that makes calling the advertiser very easy, with a big centrally-located button, and clearing the advertisement out with a tiny x over by the passenger side of the screen. I had ... Read more
Incident date: Jun 2, 2026
Range Rover has. Recall with no remedy. Going on a year now.
Incident date: Dec 7, 2018
purchased a 2014 Chevy Equinox from Direct Auto Sales on 03/07/26, and I am currently experiencing serious issues with the vehicle after only 2 months of purchase I noticed the vehicle is making a clicking and grinding sound the vehicle powers down when driving. The problem still exists even after multiple oil changes.
Incident date: Jan 16, 2024
Upon starting my truck, the Service Power Steering light came on, and my steering wheel was locked, rendering me unable to move the truck and stranded. The system was scanned and reported that the internal EPS module had failed.
Incident date: May 21, 2026
The car cut off on the street with no warning. Once I crank the car back up and pulled over, it was leaking fuel and coolant with no warning lights on the dash boatd
Incident date: May 19, 2026
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
Incident date: May 19, 2026
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
Incident date: May 5, 2026
What happened: On XXX at approximately 6:49 PM, shortly after departing, the vehicle displayed error and warning messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour near the intersection at approximately [XXX] , during rush hour traffic. The vehicle recovered without mechanical intervention. ... Read more
Incident date: Nov 20, 2025
Hyundai - DAW - Driver Attention Warning / Forward Attention Warning System This issue warrants immediate consideration for a recall. Despite wearing glasses, sunglasses, or no glasses, the problem persists. I occasional do remove my glasses while driving, and the warning continues to sound. This occurs regardless of the time of day, weather conditions, or whether I am sitting upright or reclining... Read more
Incident date: Jun 2, 2026
Hyundai - DAW - Driver Attention Warning / Forward Attention Warning System This issue warrants immediate consideration for a recall. Despite wearing glasses, sunglasses, or no glasses, the problem persists. I occasional do remove my glasses while driving, and the warning continues to sound. This occurs regardless of the time of day, weather conditions, or whether I am sitting upright or reclining... Read more
Incident date: Sep 1, 2025
The contact stated that while driving in the rain, when passing another vehicle, the vehicle began shuddering and experienced a loss of power. The check engine light illuminated and multiple other warning indicators. The vehicle pulled over to the vehicle was stopped and eventually restarted. The vehicle was taken to a dealer were it was diagnosed with an air intake failure. Shortly after, the ... Read more
Incident date: Jun 11, 2025
Odometer Fraud. The contact purchased a 2015 Honda Odyssey. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 84,000 and at the time of registration, it was discovered that the mileage was 223,000.
Incident date: May 28, 2026
My 2015 Land Rover Range Rover underwent recall-related suspension repair work at Land Rover Orlando. Shortly after the repair, I began hearing an extremely loud noise from the front of the vehicle. The noise was severe enough that I informed the dealership I was afraid to drive the vehicle. I sent videos of the noise to the dealership. After reviewing the videos, dealership personnel advised tha... Read more
Incident date: May 28, 2026
My 2015 Land Rover Range Rover underwent recall-related suspension repair work at Land Rover Orlando. Shortly after the repair, I began hearing an extremely loud noise from the front of the vehicle. The noise was severe enough that I informed the dealership I was afraid to drive the vehicle. I sent videos of the noise to the dealership. After reviewing the videos, dealership personnel advised tha... Read more
Incident date: May 28, 2026
The vehicle's original engine suffered severe oil consumption and a blown head gasket, which contaminated the exhaust system. The Kia dealership replaced the engine under warranty but refused to replace the damaged catalytic converter claiming it wasn’t a part of the warranty even though it was consequently damaged. The dealership explicitly stated the vehicle should not be started or driven due... Read more
Incident date: May 1, 2026
The contact owns a 2026 Tesla Model Y. The contact stated that while driving at 65 MPH, with the autopilot feature engaged, the vehicle approached a lane closure as big, metal arrow road signs where on the road indicating the road closure. The contact, who was distracted at the time, expected the vehicle to acknowledge the road closure and switch lanes. The vehicle failed to recognize the Chevron ... Read more
Incident date: May 18, 2026
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failur... Read more
Incident date: Apr 29, 2026
After using the Fit360 car seat for about 1.5 years I noticed that the magnetic chest clip had failed. The clip appears to function as normal, with the two sides seeming to click into place, but they can then just be popped apart without having to push down the "release buttons". My child could have been severely injured if there was an accident and the chest clip was not functioning. The magneti... Read more
Incident date: Apr 29, 2026
The second-row passenger side seat release button is non-functional. Third-row passengers cannot exit without this button — it is inoperable, and they cannot reach the manual lever due to insufficient space. Third-row passengers are physically trapped and cannot self-evacuate without outside assistance. In an emergency — collision, fire, or submersion — third-row passengers would have no abi... Read more
Incident date: May 4, 2026
The second-row passenger side seat release button is non-functional. Third-row passengers cannot exit without this button — it is inoperable, and they cannot reach the manual lever due to insufficient space. Third-row passengers are physically trapped and cannot self-evacuate without outside assistance. In an emergency — collision, fire, or submersion — third-row passengers would have no abi... Read more
FORD
EXPEDITION
(2016) - STEERING
Jun 2, 2026
Incident date: Apr 1, 2026
Steering sticks at highway speeds, causing car not to steer properly. Police pulled me over thinking dwi. Please notify me of recall. Noticed the 2017 was recalled for that reason...
Incident date: May 27, 2026
The vehicle is experiencing a persistent and severe manufacturing defect regarding its steering wheel geometry and vehicle alignment. While operating the vehicle under normal driving conditions, the steering wheel alignment is visibly off-center, failing to achieve proper tracking geometry. There is comprehensive photographic and video evidence documenting that the steering wheel and tracking alig... Read more
Incident date: Jun 2, 2026
The vehicle is experiencing a persistent and severe manufacturing defect regarding its steering wheel geometry and vehicle alignment. While operating the vehicle under normal driving conditions, the steering wheel alignment is visibly off-center, failing to achieve proper tracking geometry. There is comprehensive photographic and video evidence documenting that the steering wheel and tracking alig... Read more
Incident date: Jun 2, 2026
The contact owns a 2024 Ford Bronco Sport The contact received notification of NHTSA Campaign Number: 25V467 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
FORD
BRONCO SPORT
(2024) - ENGINE
Jun 2, 2026
Incident date: Jun 2, 2026
Engine began having coolant intrude into the cylinder bores. Similar to issues related to CSP 21N12.
Incident date: May 30, 2026
The contact owns a 2020 Kia Soul. The contact stated that the check engine warning light illuminated while driving. The contact stated that he was a mechanic, and the contact had retrieved a diagnostic code indicating a vibration in the pistons. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was 112,704.
Incident date: May 28, 2026
While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more