Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 384,293 complaints for FORD
Incident date: Jun 9, 2026
Back window shattered for no reason. Vehicle parked on property and was fine when we came home last night in another vehicle and parked behind it. Online found out this has been happening where the back window spontaneous combustion for no reason. Checked property surveillance cameras and confirmed no one was on property at all. Highly concerned as third-row seating is so close to back window a ... Read more
Incident date: Jun 1, 2026
Transmission wouldn't shift out of 2nd gear and wouldnt shift into reverse. Has no power steering or power brakes
Incident date: Feb 9, 2026
For my vehicle the Check Engine light has been on continuously throughout the last 6 months and mechanics are going to have to replace the thermostat. Multiple auto mechanics have indicated online that this is a very common problem with many Hyundai vehicles from 2020-2023 and can be a danger due to temperature control not being accurate for vehicles (Code P2181). Many owners of these Hyundai vehi... Read more
Incident date: Sep 15, 2025
My 2018 Jeep Compass, with approximately 107,000 miles, has developed symptoms consistent with the oil pump/oil pressure defects reported in other recalled Jeep Compass vehicles. The vehicle frequently struggles to start, runs rough with noticeable vibration, and has displayed an oil pressure warning light. In addition, the vehicle frequently stalls or suddenly loses power/slows while driving. The... Read more
Incident date: Sep 15, 2025
Not really sure, I don’t remember. It’s a wooded area , lots of deer etc. But I honestly don’t remember I saw my car It it fully intact , all doors , hood,trunk Open, car starts too Only front drivers wheel is bent in and lowest part of front bumper needs repair
Crash
Incident date: Sep 15, 2025
Not really sure, I don’t remember. It’s a wooded area , lots of deer etc. But I honestly don’t remember I saw my car It it fully intact , all doors , hood,trunk Open, car starts too Only front drivers wheel is bent in and lowest part of front bumper needs repair
Crash
Incident date: May 29, 2026
The contact owns a 2025 Audi A6 Sportback E-tron. The contact stated that while his wife was attempting to exit the vehicle through the rear door, the door failed to open as needed. Additionally, the contact was unable to unlock or gain access to the vehicle via the phone key and keyless entry features. The contact stated that the failure was intermittent and had also occurred on a 2025 Audi Q6 E... Read more
Incident date: Jun 9, 2026
I own a 2019 Honda Odyssey equipped with Honda Sensing. The vehicle has repeatedly displayed multiple driver-assistance system failure warnings, including “Adaptive Cruise Control Problem,” “Lane Keeping Assist Problem,” “Collision Mitigation Braking System Problem,” “Road Departure Mitigation System Problem,” and “Auto High Beam Problem.” The warnings initially appeared inter... Read more
Incident date: May 5, 2026
I own a 2019 Honda Odyssey equipped with Honda Sensing. The vehicle has repeatedly displayed multiple driver-assistance system failure warnings, including “Adaptive Cruise Control Problem,” “Lane Keeping Assist Problem,” “Collision Mitigation Braking System Problem,” “Road Departure Mitigation System Problem,” and “Auto High Beam Problem.” The warnings initially appeared inter... Read more
Incident date: May 5, 2026
Transmission (UB80E) 2023 Toyota Camry; when pushing on the gas pedal there is a whining/whistling sound: vehicle shutters and all at once takes off like an airplane; gear shifting is not right. Inspected 0n 6/8/2026 by Toyota Dealer - noise coming from the transmission due to the final drive going out. No DTC's present at this time.
Incident date: May 10, 2026
The contact owns a 2015 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel suddenly became difficult to steer in either direction. The power steering warning light illuminated. Upon further investigation, the contact related the failure to NHTSA Campaign: 16V167000 (Steering). The local dealer was contacted; however, the vehicle was not diagnosed or repaire... Read more
FORD
BRONCO SPORT
(2023) - POWER TRAIN
Jun 9, 2026
Incident date: Jul 16, 2025
Blown head gasket. Engine lost power and forced me to pull over. The problem is well documented with this generation of Honda 1.5T engines, Honda dealership confirmed problem and second opinion from independent shop also confirmed, citing they had another Honda with the same 1.5T engine with the same blown head gasket issue. No clear warnings prior to event, all the dashboard lights flashed on whe... Read more
Incident date: Jun 8, 2026
While driving on the highway at 70mph my transmission malfunction warning light illuminated in red and my vehicle went into limp mode, creating a life threatening safety defect at highway speeds. I immediately took the vehicle to Mercedes Benz of Pittsburgh. The dealer's own diagnostic tech notes stated 'software is in preparation for concern' confirming this is a known safety defect on Mercedes' ... Read more
Incident date: May 1, 2025
While driving on the highway at 70mph my transmission malfunction warning light illuminated in red and my vehicle went into limp mode, creating a life threatening safety defect at highway speeds. I immediately took the vehicle to Mercedes Benz of Pittsburgh. The dealer's own diagnostic tech notes stated 'software is in preparation for concern' confirming this is a known safety defect on Mercedes' ... Read more
Incident date: May 27, 2026
I can't park in my garage, and I don't even save on gas—even though I have solar panels—because I can't charge the car due to the fire risk.
Incident date: Aug 8, 2025
Recalls I have not done myself and have had the vehicle since March 2020
Incident date: Aug 8, 2025
Date of Incident: XXX Location: [XXX] Vehicle Speed: 0 Description: The right front and right rear doors on my 2017 Lincoln Continental (VIN: [XXX]) became completely inoperable from the outside — the exact same safety defect addressed under recall 19S03. The recall repair was previously performed by an authorized Ford/Lincoln dealer, however that repair has since failed, leaving me with the ... Read more
Incident date: Jun 6, 2026
I am the issues as the recalls for the 2023 f350 The Problem: The Integrated Trailer Module (ITRM/ITM) may lose communication with the vehicle when it starts up, resulting in a loss of trailer brake function, turn signals, and stop lamps.
Incident date: Jun 30, 2024
My BMW's Head-Up Display (HUD) and Speed Limit Information system displays incorrect speed limits that do not match posted roadway signs. The HUD frequently shows "LTM" or an incorrect speed such as "25 mph" instead of the actual posted speed limit. This is a serious safety concern. Drivers rely on HUD speed limit information while driving. Inaccurate readings can lead to unsafe driving decisions,... Read more
Incident date: Jan 1, 2020
My BMW's Head-Up Display (HUD) and Speed Limit Information system displays incorrect speed limits that do not match posted roadway signs. The HUD frequently shows "LTM" or an incorrect speed such as "25 mph" instead of the actual posted speed limit. This is a serious safety concern. Drivers rely on HUD speed limit information while driving. Inaccurate readings can lead to unsafe driving decisions,... Read more
Incident date: May 11, 2026
CENTRAL LOCKING MALFUNCTION. Central locking malfunction will lock my kids INSIDE my car and my key not work. It will also lock me inside the car and the emergency not work. There is a class action lawsuit for this!!! And all of my electrical will completely go out.
FORD
BRONCO SPORT
(2024) - ENGINE
Jun 9, 2026
Incident date: Jun 9, 2026
Cylinder block cracked on back side of engine. This crack leaks oil onto the exhaust manifold. Condition Confirmed by Mazda dealer. Oil burns on the exhaust filling the cabin with smoke impairing the driver. Also a high risk of combustion in the engine compartment Inspection report and pictures available. No sign or warning of issue. Crack happened on a daily drive to work. No engine lights... Read more
Incident date: Jul 5, 2024
Our transmission is whining during acceleration.
Incident date: Jul 5, 2024
The factory touchscreen infotainment system is experiencing severe screen delamination (internal adhesive failure). This defect causes uncontrollable 'ghost touching,' where the screen registers phantom inputs. The system cycles through radio stations, changes audio sources, and changes navigation without driver input, causing an extreme, sudden driver distraction. Furthermore, the system frequen... Read more
Incident date: Jul 5, 2024
The factory touchscreen infotainment system is experiencing severe screen delamination (internal adhesive failure). This defect causes uncontrollable 'ghost touching,' where the screen registers phantom inputs. The system cycles through radio stations, changes audio sources, and changes navigation without driver input, causing an extreme, sudden driver distraction. Furthermore, the system frequen... Read more
Incident date: Jun 8, 2026
I am writing to formally document a serious safety incident involving my 2019 Toyota Camry XSE (VIN: [XXX]) and to express my deep dissatisfaction with the reliability of this vehicle and my experience obtaining support and repairs. On XXX while driving northbound on [XXX] to attend a wedding approximately 90 minutes from my home, my vehicle experienced a sudden and dangerous malfunction while tra... Read more
Incident date: Jun 1, 2025
While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into Park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happe... Read more
Incident date: Jun 1, 2025
While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into Park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happe... Read more
Incident date: Jun 1, 2025
While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into Park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happe... Read more
Incident date: Jan 1, 2026
Sunroof won't fully close which becomes a big issue when driving or parking the vehicle in the rain. Kia dealership diagnosed that the full sunroof assembly needs to be replaced at a total expense of $6,441.56 since the vehicle is out of the 5-year warranty period. No warning messages were displayed on the vehicle prior to this issue.
FORD
10R80 REMAN TRANSMISSION
(9999) - ENGINE
Jun 8, 2026
Incident date: Jun 7, 2026
The vehicle shudders and loses power when accelerating fast. My wife almost got hit when she pulled out in traffic the car stalled out. It is due to the cylinder deactivation (afm).
Incident date: Jun 7, 2026
The infotainment screen is malfunctioning through (i) screen cracking/webbing from the inside and (ii) ghosting, i.e., random system reboots and control changes (including volume increases). The ghosting malfunctions occur when driving and can be incredibly distracting and jarring because they are unexpected and randomly occur. The screen cracking is spreading to nearly half the screen to a point ... Read more
FORD
BRONCO SPORT
(2023) - FUEL/PROPULSION SYSTEM
Jun 8, 2026
Incident date: Apr 30, 2026
I am submitting this letter to formally report two ongoing issues with my 2018 Buick Enclave. First, I have experienced persistent problems with the emissions purge valve. My vehicle has repeatedly triggered diagnostic trouble code P0496, indicating a malfunction in the purge valve system. I am aware that this issue has been the subject of recall campaigns for other Buick Enclave models; however,... Read more
FORD
EXPEDITION
(2019) - ENGINE
Jun 8, 2026
Incident date: May 11, 2026
P1326 code flashing engine light knock sensor went out 3 times in 6 months and just replaced it again and this time engine light didn't go off I was reading that there was a recall on this but apparently mine doesn't state it. Car cannot pass emissions if engine light is on and the 15th of June is approaching. The car doesn't make any sounds or nothing.
Incident date: Jun 8, 2026
Here is an update to the issue I had raised with your office in March-April 2026: Honda Van Nuys performed the 35,000-mile routine maintenance on the Honda Clarity on February 24, 2026. At that time, Honda Van Nuys recommended (and I approved) that they clean the throttle. The odometer read 33,882 miles. I drove the car 337 miles when the unintended acceleration accident occurred on March 18... Read more
Crash
1 injured
Incident date: Jun 8, 2026
-I was driving down into an indoor basement level garage very slowly as there is a steep incline. It descends from street level to basement level within a distance of approximately 30 to 35 ft. At the end of the incline is a sharp curve to the right, followed by a sharp left turn to proceed straight. -While on the incline, the car was slowing to a stop. I gently tapped the accelerator to keep i... Read more
Crash
1 injured
Incident date: Jun 8, 2026
The brake vacuum pump had a catastrophic failure which resulted in the immediate loss of all brakes in the vehicle. I had the vehicle repaired only to find that GM has issued numerous repair bulletins to dealers and mechanics. This appears to be an issue known to them. As the vehicle was repaired, the parts are no longer available for inspection. This was a danger to me and others around me bec... Read more
Incident date: Jun 1, 2025
Purchased vehicle 1/18/2025; first and only owner. Occurrence = Engine Shut off, alarm sounded and warning lights flashed; Error: "Engine off, shift to N or P, Then start engine." Had to shift to Neutral and Push Start to restart engine. -During March: occurred 2 times, both times worked after shifting to Neutral. -4/1-4/3: occurred 1 time, worked after shifting to Neutral. -4/16: occurred 1 ... Read more
Incident date: Oct 31, 2025
The car has extreme vibration almost like speed wobbles when accelerating. Difficult to steer particularly if accelerating to change lanes. Appears the cv axles / have gone bad. Shocked there is not an active recall for the 2023 model year given the amount of reports of similar issue I have found online.
Incident date: Oct 31, 2025
The car has extreme vibration almost like speed wobbles when accelerating. Difficult to steer particularly if accelerating to change lanes. Appears the cv axles / have gone bad. Shocked there is not an active recall for the 2023 model year given the amount of reports of similar issue I have found online.
Incident date: May 15, 2026
The contact owns a 2026 Ford Expedition MAX. The contact stated that while driving at 70 MPH or higher speeds, the steering wheel shuddered due to a front suspension issue. The contact completed some research online and learned that it was a known failure associated with 2025 - 2026 model years. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failu... Read more
Incident date: Jun 7, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000(POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving at low speeds, a bearing noise was heard. The vehicle was taken to the local dealer, who confirme... Read more
Incident date: Jun 7, 2026
I was driving normally at about 45 mph with no strong acceleration, after about 20 minutes of driving... Then Cross Traffic Alert, Crash Alert, ABS Failure Alert, Parking Brake Fault Alert, and probably more alerts suddenly went off while driving. Warning Lights for all these features stayed on, and I completely lost regenerative braking and power braking. I'm not sure if I lost anything else bec... Read more
Incident date: Jun 7, 2026
I was driving normally at about 45 mph with no strong acceleration, after about 20 minutes of driving... Then Cross Traffic Alert, Crash Alert, ABS Failure Alert, Parking Brake Fault Alert, and probably more alerts suddenly went off while driving. Warning Lights for all these features stayed on, and I completely lost regenerative braking and power braking. I'm not sure if I lost anything else bec... Read more
FORD
MAVERICK HYBRID
(2025) - FUEL SYSTEM, GASOLINE
Jun 8, 2026
Incident date: Jun 4, 2026
The contact owns a 2022 Chevrolet Malibu. The contact stated that while driving at 65 MPH, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended and entered reduced power mode. The Check Engine and the reduced power mode warning lights were illuminated. Additionally, the contact stated that the engine seized later. The contact stated that the vehicle was able to res... Read more
FORD
MAVERICK HYBRID
(2025) - SUSPENSION
Jun 8, 2026
Incident date: Jun 4, 2026
The contact called on behalf of her son who owned a 2025 Ford Maverick. The contact stated while her son was driving at an undisclosed speed, the vehicle became difficult to maneuver and her son loss control of the vehicle causing the front passenger side corner of the vehicle to crash into another vehicle; No further information was available. It was unknown if any warning lights were illuminated... Read more
Crash
1 deaths
FORD
MAVERICK HYBRID
(2025) - POWER TRAIN
Jun 8, 2026
Incident date: Jun 4, 2026
On startup, the engine took about an extra second to fire. The starter cranked noticeably longer than normal before the car turned on. Shortly after, I pulled out and turned onto a street. When I pressed the accelerator, there was no response at all. No rev increase and no acceleration. The car would not pick up speed. I switched to manual shift mode to try to force a gear change. When I changed... Read more
Incident date: Feb 20, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while pulling into the yard, the vehicle made an abnormal clanking sound and a hammer-like sound. No warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), but the VIN was not included. The vehicle was taken to the local dealer, where it was diagnosed ... Read more
FORD
BRONCO SPORT
(2023) - UNKNOWN OR OTHER
Jun 8, 2026
Incident date: Jul 16, 2025
The car returned P1326 and had multiple misfires and audible knocking, the dealers will indeed fight the already existing class action warranties. Was sent home and told to “drive the fuck out of it”, to which the car did not make it home and blew gasoline into my cabin while driving on the highway. Almost passed out, and am still fighting Kia to actually address the defective rod bearings. I ... Read more