Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Mar 19, 2025
Airbags failed to deploy in a front crash. Passenger side curtain air bags deployed, but none of the others deployed. The lane departure or lane keeping assistance did not work. The vehicle slowly swerved off of the highway with no safety features kicking in to help keep it on the road. No automatic emergency braking started. The vehicle was still going with the cruise control on following ... Read more
Crash
6 injured
Incident date: Mar 19, 2025
Airbags failed to deploy in a front crash. Passenger side curtain air bags deployed, but none of the others deployed. The lane departure or lane keeping assistance did not work. The vehicle slowly swerved off of the highway with no safety features kicking in to help keep it on the road. No automatic emergency braking started. The vehicle was still going with the cruise control on following ... Read more
Crash
6 injured
Incident date: Mar 19, 2025
Engine Failure (Engine Seizure) (Connecting Rod bearing Failure). Enige Failed on an interstate highway causing us to nearly be struck by traffic moving at a high rate of speed. Also, Engine failed on an extremely cold (-17) degree Minnesota Night. This cause extreme concern/anxiety with children in the car as we waited for recovery. Yes, the problem has been confirmed by a GMC dealership in ... Read more
4 injured
Incident date: Feb 13, 2025
Cruise control resume function was activated at a low speed after making turn into driveway car automatically tried to resume to 55 mph. The speed at most during the time of activation was less than 10 mph.
Incident date: Mar 16, 2025
See attached document for complaint.
Incident date: Mar 16, 2025
The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds in cold weather, and depressing the accelerator pedal, the vehicle only responded as needed after excessive pressure was applied to the accelerator pedal. The contact stated that it was difficult shifting from first gear to second gear, and there was an abnormal grinding sound coming from the vehicle. Additiona... Read more
Incident date: Mar 5, 2025
The LCD screen on the dash indicating special messages, fuel gauge, and speed readout malfunctioned and does not operate correctly. Another recall is in place but not for my specific Jeep.
Incident date: Mar 5, 2025
My 2017 pilot 6speeds gave a really bas gas smell then my it started to sound like an exhaust leak but after going my regular mechanic it was confirmed that my high pressure fuel pump was bad. I cant afford the cost and labor so now im hoping my car would also come included with the fuel pump warranty. I keep up with regular maintenance and currently only has 72k miles on it. Plss get it resolved ... Read more
Incident date: Mar 5, 2025
Engine began smoking on freeway while driving in rural gap between metro cities. Then a sound like driving over a 2 liter bottle occurred. After I pulled over, there was smoke coming out the coolant reservoir. The coolant reservoir was empty! It's using 1/3 gallon prediluted daily. Last summer the air conditioning compressor failed while driving 75mph in a rural gap between metro cities. I was... Read more
Incident date: Mar 17, 2025
From what I have been reading on that year and model, there seems to be major issues with the invertors. Like many I was driving on the highway and the vehicle just quits. This put me and many others in a very dangerous situation and I could have been hit at high rates of speed. If as many people are having these issues, then Lexus needs to step up and recall this part before someone gets killed
Incident date: Mar 16, 2025
Started hearing clicking coming from the front when we turn. I was told this is a common problem from the CV joint.
Incident date: Mar 16, 2025
Occasionally the trunk will close automatically on its own. You can be standing under the trunk (e.g. putting groceries away) and the trunk will close without anyone pushing the button to close it. Many individuals have reported similar issues for various vehicles.
Incident date: Jan 18, 2024
Without warning vehicle stalled. Started right up and had ticking sound at low rpm which went away. Oil change and next day same thing happened. Won't start and engine has seized.
Incident date: Jan 18, 2024
All of my assist lights just came.on one after another saying there was a malfunction with the emmision light continues to go.on go.off even after I paid 580 to have the car serviced for the assist lights. Now the lift gate stopped working three weeks ago yesterday with all the rain that poured now the lift gate is open and will.not latch.
Incident date: Jan 18, 2024
All of my assist lights just came.on one after another saying there was a malfunction with the emmision light continues to go.on go.off even after I paid 580 to have the car serviced for the assist lights. Now the lift gate stopped working three weeks ago yesterday with all the rain that poured now the lift gate is open and will.not latch.
Incident date: Mar 16, 2025
1) Electrical malfunction with warning of locking malfunction transiently appearing 2) Locked inside the car and the manual door release would not work after the above. 3) Finally got out after using key fob and multiple attempts to use the door handle, closed the door, and the car locked and could not open it with either the key fob, Lexus application, nor with the emergency physical key (it wou... Read more
Incident date: Mar 16, 2025
1) Electrical malfunction with warning of locking malfunction transiently appearing 2) Locked inside the car and the manual door release would not work after the above. 3) Finally got out after using key fob and multiple attempts to use the door handle, closed the door, and the car locked and could not open it with either the key fob, Lexus application, nor with the emergency physical key (it wou... Read more
Incident date: Mar 16, 2025
My whole family is having trouble driving at night as we're being blinded by ultra bright LED headlights. In Europe the ultra bright LED's are designed to point towards the ground but in the USA they are being shined right in the eyes of oncoming traffic. This is creating a blinding, dangerous situation on our road ways. Some have lights that change to high beam automatically and shine them rig... Read more
Crash
Incident date: Feb 7, 2025
Engine stopped and vehicle went into neutral. Family of 5 in the vehicle on a busy highway. Once pulled over safely from the highway and shut off ignition, the vehicle stayed in park and would not shift to neutral, the engine would not restart. Vehicle had to be towed into the GMC dealer. No warnings, messages or symptoms prior to the failure. The vehicle was just at the dealer for routine main... Read more
Incident date: Jan 18, 2025
Complaint Against Ben Nielsen Skyline Automotive – Faulty Repairs & Lack of Response I am filing a complaint regarding incomplete and faulty repairs performed on my household’s 2005 Toyota Corolla CE at Ben Nielsen Skyline Automotive on November 22, 2024 (Invoice #1 attached) and January 3, 2025 (Invoice #2 attached). During my first visit, the mechanic identified an oil leak, added dye to lo... Read more
Incident date: Jan 18, 2025
Complaint Against Ben Nielsen Skyline Automotive – Faulty Repairs & Lack of Response I am filing a complaint regarding incomplete and faulty repairs performed on my household’s 2005 Toyota Corolla CE at Ben Nielsen Skyline Automotive on November 22, 2024 (Invoice #1 attached) and January 3, 2025 (Invoice #2 attached). During my first visit, the mechanic identified an oil leak, added dye to lo... Read more
Incident date: Jan 18, 2025
My vehicle started having issues with the transmission, like shifting issues while starting to accelerate , not going into gear while I am accelerating as well as going in and out of gear in current speed levels with the flow of traffic. It would go from a drive engagement to neutral and would cause me to be in dangerous situations while having passengers in my car as well as my children. I do Ly... Read more
Incident date: Feb 20, 2025
Since my vehicle has a software update, my vehicle has had multiple instances of the AEB engaging in instances where it previously wouldn't have. The worst case was when I was in a parking lot turning into a space and the AEB went off when there was no reason for it to. This has also gone off while driving when slowing down at a light when they're was another vehicle in front but I was slowing d... Read more
Incident date: Mar 6, 2025
I began have an issue with intermittent warnings on my vehicle a few months ago. They’d come and go, sometimes going away for a couple weeks. I took it to Honda they said it was the battery. After changing the battery it continues to intermittently show warnings. Collision mitigation problem, adaptive cruise control problem, lane assist problem. I took it to 3 mechanics and no one could figure i... Read more
Incident date: Mar 5, 2025
Steering wheel airbag warning. Seat belts fraying. The underneath welding for the support bar, potentially the rear axel, came unwelded.
Incident date: Mar 5, 2025
Steering wheel airbag warning. Seat belts fraying. The underneath welding for the support bar, potentially the rear axel, came unwelded.
Incident date: Nov 14, 2024
The contact owns a 2020 Nissan Versa. The contact stated while driving 30 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was purchased with a cracked windshield. After investigating the failure, the contact determined that the cracked windshield was interfering with the Forward Collision Avoidance sensor and the Rear Collision sensor. The vehicle was taken bac... Read more
Incident date: Nov 15, 2024
When starting my van, I got warnings for ACC, Lane Departure, and Collision Mitigation stating that the issues were broken. I received error code U3000-49 at the Honda repair dealer which stated the multipurpose camera no longer works. In doing my research, it appears this is a known issue that Honda is not taking responsibility for and charging $1,500 to $2,000 to repair. They state the car works... Read more
Incident date: Nov 15, 2024
When starting my van, I got warnings for ACC, Lane Departure, and Collision Mitigation stating that the issues were broken. I received error code U3000-49 at the Honda repair dealer which stated the multipurpose camera no longer works. In doing my research, it appears this is a known issue that Honda is not taking responsibility for and charging $1,500 to $2,000 to repair. They state the car works... Read more
Incident date: Mar 1, 2025
The contact owns a 2016 Nissan Sentra. The contact stated that while approaching a traffic light, the vehicle hesitated and stalled. The driver depressed the accelerator pedal, but the vehicle hesitated and lost motive power. The vehicle was able to be restarted; however, the vehicle failed to move. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was towed t... Read more
Incident date: Mar 1, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while at a complete stop at a stop sign, the front brakes seized. The ABS warning light was illuminated, and a message to service the ABS was displayed. The contact noticed smoke comi... Read more
Incident date: Mar 1, 2025
The contact owns a 2015 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V648000 (VISIBILITY, ELECTRICAL SYSTEM); and the vehicle was taken to a local dealer where the recall repair was performed; however, shortly after the repair the climate control blower motor remained activated. There was no warning light illuminated. The vehicle was taken back to the dealer whe... Read more
Incident date: Feb 17, 2025
While driving the vehicle the digital dashboard for the RPM's and Speedometer, infotainment center, accent lighting and all exterior lighting including tail lamps, head lights, turn signals and marker lights all powered off for approximately 2-3 seconds. During this time, the engine continued to run as if nothing had occurred. After the 2-3 seconds all affected systems that shut down turned back o... Read more
Incident date: Feb 17, 2025
While driving the vehicle the digital dashboard for the RPM's and Speedometer, infotainment center, accent lighting and all exterior lighting including tail lamps, head lights, turn signals and marker lights all powered off for approximately 2-3 seconds. During this time, the engine continued to run as if nothing had occurred. After the 2-3 seconds all affected systems that shut down turned back o... Read more
Incident date: Feb 5, 2025
While waiting for the recalled parts to be in stock for the fuel pump module, my car starting running rough and going into limp mode several times a day. Thus causing near accidents with my children in the vehicle. After getting the fuel pump module recall fixed I asked and had to pay for a diagnostics test to see what was causing the car to do this. We were told it was the fuel injectors and were... Read more
Incident date: Feb 5, 2025
While waiting for the recalled parts to be in stock for the fuel pump module, my car starting running rough and going into limp mode several times a day. Thus causing near accidents with my children in the vehicle. After getting the fuel pump module recall fixed I asked and had to pay for a diagnostics test to see what was causing the car to do this. We were told it was the fuel injectors and were... Read more
Incident date: Feb 5, 2025
The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch was independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic wher... Read more
Incident date: Mar 1, 2025
I was driving down the interstate at 70 MPh and heard a very loud pop. I was not sure where the noise came from. I drove a little further when I saw the rubber seal around windshield flapping. I pulled over and the A-PILLAR APPLIQUE TRIM had completely detached and ripped the rubber seal around window. I called the dealership and they stated there was a recall and it was safe to drive. While dri... Read more
Incident date: Mar 1, 2025
Water leak from inside back window
Incident date: Mar 1, 2025
1. Engine timing cover leaking 2. Oil could leak out emptying which could cause the engine to stop working at any given time 3. Problem has been confirmed by Hennessy Lexus dealership in Duluth, GA but they will not fix it. 4. Vehicle has been inspected by the dealership 5. No signs, I found out from the dealership after taking it in for an oil change
Incident date: Mar 5, 2025
I was driving my 2023 Tahoe on the interstate, in the far left lane. I had my wife and 2 kids in the car. Suddenly I noticed the air turned off and the dashboard screen went blank. I noticed that the car was now in neutral and the accelerator was not providing any response. I put on my hazards and started to merge across 7 lanes of highway without using brakes because we were going up a hill. We ... Read more
Incident date: Dec 14, 2024
BCI malfunction message, sudden braking, mulitple dashboard warnings lights
Incident date: Dec 14, 2024
BCI malfunction message, sudden braking, mulitple dashboard warnings lights
Incident date: Dec 14, 2024
Just got my oil changed 2 weeks ago and the oil light came on, checked and there was no oil, so been adding oil and it keeps burning it up, after reading a bunch of forums I see that I’m not the only one to have this issue. This isn’t the first time I’ve had this issue, I figured first 2 times were accidental but now that I’m on my 3rd time I believe that something is wrong.
Incident date: Mar 5, 2025
I was driving my 2023 Tahoe on the interstate, in the far left lane. I had my wife and 2 kids in the car. Suddenly I noticed the air turned off and the dashboard screen went blank. I noticed that the car was now in neutral and the accelerator was not providing any response. I put on my hazards and started to merge across 7 lanes of highway without using brakes because we were going up a hill. We ... Read more
Incident date: Mar 5, 2025
I was driving on the highway at about 65 mph, when all of the sudden the truck shut off. There was construction in that part of the highway and there was no shoulder for me to drive off to so I kept driving until the truck completely stopped on the highway. I had to jump off the truck from the passenger side with my wife and toddler and jump the median and stood there in the cold for a few hours w... Read more
Incident date: Feb 25, 2025
Wipers from the dealer are on back order in some cases and in the cases that they do have they they are trash wipers streaks and smears that just block visibility in snow and heavy rain additionally the arm attachment is completely different than any wiper attachment so you cannot get wipers from any auto part stores
Incident date: Nov 14, 2024
Performance Pack with Ohlins Suspension. Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again. I've contacted Polestar of America to repor... Read more