Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Mar 20, 2024
Front Left Side Marker Light Defective. This is a known issue with Audi's vehicles. There was a recall for some vehicles but apparently not the Audi Q7. The lack of these lights put the driver and those around them at risk due to limited visibility. People are choosing to completely DISABLE the light rather than pay the exorbitant fees to ensure a simple bulb is working. [XXX] INFORMATION REDAC... Read more
Incident date: Mar 20, 2024
The contact owns a 2019 Honda Pilot. The contact stated after starting the vehicle, there was a chirping noise coming from the timing belt. No warning lights was illuminated. The vehicle was taken to the dealer several times. The first time, the dealer stated it was normal, the second time, the dealer replaced the serpentine belt, the last time, the dealer acknowledged the noise but stated t... Read more
Incident date: Mar 14, 2024
Engine will RANDOMLY CUT OFF AND IT WOULD DO THAT EVEN WHEN IN DRIVE LIKE IT WASNT GETTING GAS. The dash board would light then continue going WOULD START RIGHT BACK AWAY AND HAS DONE THAT EVER SINCE.i purchased it I ALSO HAD THE O2 CENSOR REPLACED AS WELL. THE TIRES ARE AWFUL THE SUSPENSION. Electrical Problems I have to hit my headlight to come on before I leave when it's dark. Sometimes when I ... Read more
Incident date: Mar 18, 2024
in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because ... Read more
Incident date: Mar 18, 2024
I have been getting regular mailings from Fiat Chrysler warning about the safety danger regarding the High pressure fuel pump for almost 2 years now. When I contact the dealer I am assured they will fix it when the fuel pump "grenades", but as long as the truck is running I shouldn't expect anything to be done. I have no fewer than three notices for the fuel pump and at least two for the "loss of ... Read more
Incident date: Oct 5, 2023
The contact owns a 2008 Toyota Corolla. The contacted stated that the air bag warning light was illuminated. The vehicle was not taken to be diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 130,000.
Incident date: Dec 7, 2023
Timing chain came right threw the valve cover
Incident date: Mar 4, 2024
Within the first week of ownership (delivery on 1/15/24), the car's parking and/or front collision sensors started malfunctioning on a regular basis. The sensors repeatedly gave off false alerts when the car would approach intersections even though no obstacles were in front of, or behind, the car. The false alerts were quite startling and they consisted of loud alarms and warning images in both... Read more
Incident date: Mar 4, 2024
Windshield cracked on passenger side 2 weeks after purchase. Then a few months later a star formed behind rearview mirror in middle of glass. The windshield is pitted in spots. Then last week the driver window cracked and has ran all the way up the window in a day. I feel like the glass in my car if bad. I reported it to my dealership and was given a run around about the extended warranty doesn’... Read more
Incident date: Feb 12, 2024
I received the recall information in the mail. Found out that there is no remedy for it yet. Have been waiting since November 2023. I have not had any problem with the car but don't want to drive it or have it near my house if it can catch fire. I have it parked with the battery disconnected cause I don't want the fire to happen.
Incident date: Feb 15, 2024
Every time I put vehicle in reverse, the main screen display which shows vehicles and objects behind and surrounding the vehicle turns almost completely white. I reached out to Tesla and booked a service appointment and was told that the issue I was experiencing was a result of a software upgrade. When I challenged the service advisor to explain how this was an upgrade, he said there was a issue w... Read more
Incident date: Feb 15, 2024
My concern is regarding the auto start-stop feature. It is a concern since the feature is tied to both the brakes and engine, and it could lead to other/bigger issues. When stepping on the brakes to come to a stop, sometimes the auto start-stop feature turns on. Upon releasing the brakes, there is a loud grinding noise. I brought it to the dealer twice for this issue. The first time a master ... Read more
Incident date: Feb 15, 2024
My steering wheel recently started "sticking" at 50+ mph when going straight, which appears to be a common issue with 11th Gen Civics that I meet the criteria for, This is a 3 year old car with only 8k miles on it and it started occurring this year in the winter time. It's a very serious issue because it feels like the wheel is stuck in place and it doesn't turn until you kind of pop it out. They ... Read more
Incident date: Jan 1, 2024
There is a squeaky sound from where the seatbelt anchors to the car in the driver’s seat. It mainly sounds like the right side, however, it can be heard when leaning to the left(away from the shift nob). You have to have the seatbelt on while driving, to hear the sound. I’ve taken the vehicle 4 times and thought it was the seat, however, I still hear the sound and only hear it while driving wi... Read more
Incident date: Jan 1, 2024
There is a squeaky sound from where the seatbelt anchors to the car in the driver’s seat. It mainly sounds like the right side, however, it can be heard when leaning to the left(away from the shift nob). You have to have the seatbelt on while driving, to hear the sound. I’ve taken the vehicle 4 times and thought it was the seat, however, I still hear the sound and only hear it while driving wi... Read more
Incident date: Jan 1, 2024
On [XXX], I was driving from Victorville, CA to Las Vegas, NV on [XXX] northbound. Between [XXX] two incidents occurred. Both incidents involve phantom braking. My vehicle was in autopilot mode, which is essentially traffic aware cruise control. I was traveling at 70MPH and passed a semi-truck. I changed lanes back into the right lane after passing the truck. About 30 seconds later, the car slamme... Read more
Incident date: Feb 26, 2024
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with s... Read more
Incident date: Feb 26, 2024
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with s... Read more
Incident date: Jan 22, 2024
The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The m... Read more
Incident date: Jan 22, 2024
Cannot drive over 65 mph without Jeep shaking uncontrollably. This is not a problem with just me but 100’s if not 1000’s of others. JEEP NEEDS TO FIX THE PROBLEM!!!
Incident date: Jan 22, 2024
Cannot drive over 65 mph without Jeep shaking uncontrollably. This is not a problem with just me but 100’s if not 1000’s of others. JEEP NEEDS TO FIX THE PROBLEM!!!
Incident date: Feb 24, 2024
A couple of weeks ago, heater would not work and a very cold day. We stopped after a while for gas and then the heat went on. This went on every time we used the car. So we got an appt at local Ford place last week, where we bought car. Took them several days but turns out the coolant is leaking into the engine and we need a new motor to the tune of 7000 bucks. The car never warned us of any malfu... Read more
Incident date: Feb 24, 2024
The steering is sticky and have a hard time keeping in the middle of the lane without constant minor jerking. Very noticeable at high highway speeds above 40+ mph. This safety concern might cause over correcting in an emergency steering at highway speeds thus possibly losing control. I took it to the dealership and they said there was nothing wrong with the car. I let them know they were wrong. Te... Read more
Incident date: Feb 24, 2024
THE HEADLIGHTS HAVE CONTAINED MOISTURE FOR THE LAST 4 YEARS, CAUSING DIFFUSED, DIMMED VISIBILITY AT NIGHT...VERY DANGEROUS. ALSO, CONCERNED THAT ELECTRICAL MAY BE AFFECTED EVENTUALLY.... Mazda still will not recall and repair?? on fixed income, to pricey for me to repair!
Incident date: Jan 18, 2024
The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while openi... Read more
Incident date: Jan 18, 2024
The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while openi... Read more
Incident date: Jan 18, 2024
Faulty Brake Booster / Ruptured Diaphram causing brake failure ! Repair cost was $1200 ($879 for 5 hrs work performed & $324 for a new brake booster) Brakes went out unexpectedly on the Highway ! VERY DANGEROUS & A VERY COSTLY REPAIR
Incident date: Feb 3, 2024
Brand new car. Driven 600 miles. After shopping at Costco I get to the car and it is completely dead. Will not turn on and every single code possible popped on the screen. Luckily I wasn’t with my kids or out of town or this could’ve been a nightmare. How can this happen with a brand new car? Makes me afraid of what may happen in the future.
Incident date: Feb 12, 2024
When backing up the car the cameras don't turn on and often times the collision sensors go off randomly. On the highway the emergency brakes go off randomly when a car passes by on the right-hand side of the vehicle.
Incident date: Dec 22, 2023
I change my oil about every 3,000 with FULL SYNTHETIC oil. I check the oil level to make sure it isn’t low. I smell a very strong odor of gasoline on the dipstick. I’ve heard Honda has been having a problem with oil dilution. My CRV is very hesitant at times and almost caused me to get into an accident on a few occasions. Something needs to be done about this and the Government needs Hon... Read more
Incident date: Feb 12, 2024
P219alA code appears; supposed fuel injector issue after trying smaller fixes (MAF sensor, air filter) with no luck. Just purchased from local dealer a few weeks ago.
Incident date: Jan 23, 2024
NHTSA recall # 23V-411 (FCA#66A) was performed, but did not fix the issue with lost power. Even though the recall "fix" didn't work, FCA said that the proper fix wasn't covered, because the vehicle isn't under warranty. According to the dealership, the tone wheel needs replaced, and they said FCA should cover the cost.
Incident date: Feb 9, 2024
I have been experiencing situations while driving where the steering wheel sticks. It is more prevalent at highway speeds but does happen while driving at lower normal street speeds. You constantly have to correct the steering wheel to keep the car moving in a straight line. I took the car to the dealership, they drove the car and advised it was operating as designed. I cant believe this car was d... Read more
Incident date: Feb 9, 2024
Woke up to leave house and steering wheel was very stiff and hard to control
Incident date: Jan 10, 2024
Something occurred with the steering, automatic braking, or lane keeping assistance on [XXX] at approximately 6:35am while I was driving my 2022 Tesla Model 3 Long Range North in the carpool lane just south of [XXX] in Sandy Utah. The roads were a little slick so was proceeding cautiously at around 65 MPH when the car turned to the left slightly, then immediately to the right, which caused it to d... Read more
Crash
Incident date: Jan 10, 2024
Something occurred with the steering, automatic braking, or lane keeping assistance on [XXX] at approximately 6:35am while I was driving my 2022 Tesla Model 3 Long Range North in the carpool lane just south of [XXX] in Sandy Utah. The roads were a little slick so was proceeding cautiously at around 65 MPH when the car turned to the left slightly, then immediately to the right, which caused it to d... Read more
Crash
Incident date: Jan 10, 2024
Transmission has a delay when taking off from a stop (2-3 second delay while accelerating before it shifts), had a message saying service airbag, service transmission, service park break then all messages disappeared.
Incident date: Jan 23, 2024
Brake booster failed with no warning. Brake pad was hard to push down as I exited the freeway. I came close to hitting the vehicle in front of me which would have resulted in a bad car accident. There were no warning. This is extremely dangerous and is a risk to not only the driver but also to vehicles in the path of a vehicle that cannot stop. This needs to be a recall along with the other vehicl... Read more
Incident date: Jan 23, 2024
2 times on freeway and 1 time on city streets, no vehicles within 100 yards and vehicle came to complete random stop. On freeway, tires skidded it was so abrupt and had neck pains for a few days thereafter. One time also on city street, corrective steering pulled shaply to right almost causing accident. Called hyundai and the representative had no advice or care to even intake the issue for record... Read more
1 injured
Incident date: Nov 15, 2023
On a few occasions, while driving, the forward collision warning came on causing the car to automatically brake when there were no cars in front of or around the car. Brought the car to dealer and was quoted $2057.50. After that, all 4 automatic door locks stopped working. Brought car to dealer again and was quoted $1375.00 to replace the door actuators for a grand total of $3658.78. Nissan con... Read more
Incident date: Nov 15, 2023
On a few occasions, while driving, the forward collision warning came on causing the car to automatically brake when there were no cars in front of or around the car. Brought the car to dealer and was quoted $2057.50. After that, all 4 automatic door locks stopped working. Brought car to dealer again and was quoted $1375.00 to replace the door actuators for a grand total of $3658.78. Nissan con... Read more
Incident date: Nov 15, 2023
At 9:37 a.m. on January 26, I was driving on Freeway 60. The three cars in front of me braked suddenly. I stepped on the brake quickly, but after I stepped on the brake for 3 seconds, the speed of the car still did not slow down, and it directly hit the rear of the car in front.Afterwards, on the Tesla app on, an alarm was displayed, saying that at 9:37, there was a problem with the steering wheel... Read more
Crash
Incident date: Jan 8, 2024
UNKNOWN Car accident in 2022 that impacted the front and driver side of the vehicle. Air bags did not deploy as it was a pretty bad accident. The light of the air bag would be on stating that it was not on and then go off completely in different situations. Never once did I receive a letters from the manufacturer stating the recall.
Crash
1 injured
Incident date: Jan 8, 2024
UNKNOWN Car accident in 2022 that impacted the front and driver side of the vehicle. Air bags did not deploy as it was a pretty bad accident. The light of the air bag would be on stating that it was not on and then go off completely in different situations. Never once did I receive a letters from the manufacturer stating the recall.
Crash
1 injured
Incident date: Jan 8, 2024
UNKNOWN Car accident in 2022 that impacted the front and driver side of the vehicle. Air bags did not deploy as it was a pretty bad accident. The light of the air bag would be on stating that it was not on and then go off completely in different situations. Never once did I receive a letters from the manufacturer stating the recall.
Crash
1 injured
Incident date: Feb 1, 2024
Backup camera works intermittently
Incident date: Jan 17, 2024
Driving down the highway, I noticed my steering wheel was loose. As I continued driving the steering wheel became more loose. It was difficult to steer, I had to hold the steering wheel tight to the column in order to keep control. I was 2 miles from home when it became this bad. I slowed downand was able to manuever into the driveway. I had the truck towed to Caskinette Ford in Carthage, NY.... Read more
Incident date: Jan 17, 2024
I HAVE AN ISSUE WHEN MY AIRBAG LIGHT KEEP ON GOING IN AND OUT. I DID GET A LETTER FROM TOYOTA THAT SOME AIRBAGS IS RECALLED BUT WHEN I TOOK MY CAR TO THE DEALERSHIP THEY SAID THAT MY CAR IS NOT INCLUDED ON THE RECALL AND THEY WONT TROUBLESHOOT IT WITHOUT HAVING TO PAY. NEED THIS LOOK AT THAT CAN CAUSE FATAL TO THERE CUSTOMERS.
Incident date: Jan 17, 2024
Driving back from lunch with a friend we heard a pop and loud shattering sound as my sunroof glass exploded for no apparent reason. I called the dealer where I purchased the car 40 days ago with every extended warranty that I could. Toyota denied the claim stating that there was not any bulletins stating material defect and that the glass was not part of any warranty and I will have to file an i... Read more
Incident date: Jan 23, 2024
The vehicle is usually charged on a level 2 system set to 40 amps or 9 KW/hr. In October of 2023, I received the following message from the Kia connect application, "Charge Interrupted". The car disconnected electrically from the wall unit/charger because the connector unit in the car where the cable plugs into or internal charging unit was getting hot. This "charging interrupted" is a known issu... Read more