Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Jun 7, 2024
The engine has a bad rattle on every first start (or cold start). There are a ton of posts about this issue, and it sounds like it's a bad cam phaser that's prevalent on all F-150s built between 2017 and 2020. If there are so many trucks affected, then why isn't there a recall in place from Ford? It looks like Ford had some type of extended warranty issued through Jan 2023, but then that sto... Read more
Incident date: Jun 6, 2024
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both... Read more
Incident date: Jun 12, 2024
Any issues having to due with the Fisker Ocean are unresolved because no one answers the phone number that NTHSA and Fisker have provided (844-347-5971). Submitting a request on line does not result in a response and sending a request via email at [email protected] does not yield a response. There are serious issues and safety concerns with the vehicle that are not resolved and no one is helpi... Read more
Incident date: Jun 12, 2024
Lara IPMA Computer Failure. Alert notice appeared on my truck display alon with an audible alarm indicating Front Camera Malfunction, Pre Collision Assist was Not Available. I contacted my Ford dealer(Columbia TN Ford). To schedule repairs. They had to replace the IPMA Computer to fix the system. The cost of repairs ($2107.91) was not covered by the Vehicle Warranty because of date. The truck... Read more
Incident date: Jun 12, 2024
Lara IPMA Computer Failure. Alert notice appeared on my truck display alon with an audible alarm indicating Front Camera Malfunction, Pre Collision Assist was Not Available. I contacted my Ford dealer(Columbia TN Ford). To schedule repairs. They had to replace the IPMA Computer to fix the system. The cost of repairs ($2107.91) was not covered by the Vehicle Warranty because of date. The truck... Read more
Incident date: Jan 1, 2024
Front passenger safety restraint system fault error Received. Airbag icons appeared and apparently safety airbags disabled. No passengers were sitting when error received. Contacted Tesla to report safety concern and was advised charges were due to vehicle outside of 50k warranty. Is safety equipment only valid to work under the warranty?
Incident date: Jan 1, 2024
The steering “locks”. To make a small steering adjustment, the car JERKS to the right. A “clicking” has also recently started at the same time of the steering and jerking motion of the car. I was stopped for suspicious DUI. I had to provide the officer with multiple forums discussing the EXACT problem. I reported the problem more than a year ago to the dealership.
Incident date: May 11, 2024
When I am driving sometimes I feel the steering wheel “sticks” and I have to apply more pressure to “break” the lock in order to steer it. I have noticed it at highway speeds and even on some curves which I believe makes it easier to accidentally over correct. It has the potential of creating an accident if on a curved road where one has to apply more pressure to break the steering wheel... Read more
Incident date: May 11, 2024
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed th... Read more
Incident date: May 11, 2024
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed th... Read more
Incident date: Jun 10, 2024
The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at approximately 65 MPH, the vehicle unexpectedly lost motive power. The check engine warning light illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was able to be restarted, and the contact noticed an abnormal sound coming from the engine compartment. The vehicle was taken to an... Read more
Incident date: Apr 6, 2024
The contact owns a 2013 Jeep Wrangler. The contact stated while driving at approximately 40 MPH the "air bag" warning light illuminated and the horn became inoperable. The contact stated that the failure occurred at various speeds. The contact stated that the failure was intermittent. The contact was aware of an Extended Warranty for the clockspring. The contact had driven the vehicle to a local d... Read more
Incident date: Apr 6, 2024
The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine was overheating. A message indicating that the coolant level was low was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that there was a coolant leak. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, whe... Read more
Incident date: Mar 24, 2024
The contact owns a 2023 Kia Ev6. The contact stated while driving at an undisclosed speed, the vehicle became inoperable. The vehicle was towed to a local dealer where the battery was replaced. The contact stated that the failure persisted, and the battery had been replaced approximately four times. The local dealer was able to diagnose the vehicle and related the failure to NHTSA Campaign Number:... Read more
Incident date: Mar 24, 2024
VW has only issued an ignition failure recall for 2019 - 2021 Jetta's. I just purchased a 2019 VW Tiguan and because the recall does not extend to this model the repair to replace the ignition switch due to a failure that is identical to the Jetta is being refused. It is absolutely a safety risk and needs to be extended to include other car models of the same year. I was on my way to a mechanic wh... Read more
Incident date: Jun 11, 2024
The contact owned a 2016 GMC Terrain. The contact stated that while making a right turn, a Dodge Ram truck ran through a stop sign causing the contact to crash into the truck head-on. The air bags failed to deploy. The contact's daughter arrived at the scene and transported him to the local hospital to be evaluated for brain, neck, left-hand fingers, swollen right leg, and back pain injuries that ... Read more
Crash
1 injured
Incident date: Jun 11, 2024
The contact owns a 2017 Ford Escape. The contact stated that intermittently the engine would misfire on startup and the check engine warning light would illuminate. Restarting the engine would normally solve the issue. The diagnostic code indicated "P0302" as a Cylinder 2 misfire. The vehicle was taken for service and the technician confirmed there was coolant intrusion into the cylinder. The tech... Read more
Incident date: Jun 11, 2024
The contact owns a 2020 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Jun 9, 2024
The Tesla accelerated by itself while I am driving in a heavy traffic. To avoid hitting the front car, I braked several times, which didn’t work at all. It still accelerated, instinctively I steered wheels to the right front and hit a small hill. Airbags are out. I struggled to get off the car and shouted for help. 911 was called and emergency ambulance took me to ER. Luckily I am alive, it coul... Read more
Crash
1 injured
Incident date: Jun 9, 2024
My car started making a loud buzzing sound after starting it up and driving. The sound startled me and I was scared to drive. It stopped so I continued on with my day. Every time I started it up and drove it did the same thing. Finally after getting home and hitting the lock on my remote, it did the same noise locking the car. I realized it is an issue with a motor on the automatic locking mechani... Read more
Incident date: Jun 8, 2024
I can not get my rear left passenger door to open from either inside or outside.
Incident date: Jun 8, 2024
I was driving down the freeway when my engine made a loud knocking noise, the noise got worse as the RPMs increased. The check engine light began to flash and I lost power, the vehicle will not exceed 60mph and vibrates when moving down the road. I believe this issue is widely know about and should be addressed and forced into a recall. I have maintained the vehicle and should not be responsible f... Read more
Incident date: Jun 8, 2024
I was driving down the freeway when my engine made a loud knocking noise, the noise got worse as the RPMs increased. The check engine light began to flash and I lost power, the vehicle will not exceed 60mph and vibrates when moving down the road. I believe this issue is widely know about and should be addressed and forced into a recall. I have maintained the vehicle and should not be responsible f... Read more
Incident date: Jan 5, 2024
I am curious as to why my front tires are wearing out on the outside? It was suggested to get a front end alignment & I did. But as the photos shows these tires are wearing uneven. I also have a rumbling vibration that comes from the front tires upon accelerating from a traffic light. Please advise.
Incident date: Jan 5, 2024
Transmission failed with minimal warning. Getting transmission codes for pressure. There is a recall for transmission pressure but shows my VIN isn't a part of recall. This van has less than 88000 miles. I believe the recall should be expanded. This van was manufactured in the same date range affected.
Incident date: Jan 5, 2024
Car begins to shake if brake is applied when diving over uneven terrain. Acts like ABS is applied but car does not slow as it should. No lights or indicators flash when this occurs. Fortunately was able to stop before rolling into intersection as I was already traveling at slow speed. Dealer has not been consulted on this problem but Reddit indicates dealer cannot/will not fix it.
Incident date: May 22, 2024
The contact owns a 2012 Kia Forte. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving 35 MPH, there was an abnormal banging and clicking sound coming from underneath the vehicle. The local dealer was contacted several times. The vehicle was not diagnosed... Read more
Incident date: May 22, 2024
When merging over left to right my steering wheel seems to stick like a magnet is pulling it. I've taken it to 2 different shops and they say that "it's the electronic rack and pinion. Nothing to be fixed as this is normal." What I see here is a safety issue because when the steering wheel releases from the "magnet" it makes me feel like over correcting my turn because it pulls hard to whichever d... Read more
Incident date: May 22, 2024
The contact owns a 2014 Chevrolet Tahoe. The contact stated while attempting to start the vehicle, the contact noticed a failure with the gear shifter. The contact stated that the gear shifter remained in neutral and failed to shift to any other gear. The contact attempted to restart the vehicle, but the failure persisted with the check engine warning light illuminated. The dealer was not contacte... Read more
Incident date: May 17, 2024
"Leaking injectors causing cylinder wall wash, resulting in low compression." Per Nissan of Chattanooga East. Stated they have seen this before and can be a "common" malfunction. Puts others and self at risk of catastrophic engine malfunction and fuel injector malfunction. Car fire, an engine explosion, or simply breaking down in the middle of the interstate, "Repair" occurred and sent home, 2 ti... Read more
Incident date: May 17, 2024
Windshield has cracked and has needed replacement twice in the 15 months I have owned it.
Incident date: May 17, 2024
The contact owns a 2018 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Jun 6, 2024
While operating the motorcycle, it will randomly go into limp mode no matter what speed you’re at the motorcycle will rapidly decelerate extremely quickly and without warning. No brake light to illuminate when this happens. I have contacted INDIAN motorcycles as well as dealerships with absolutely no help whatsoever. This is extremely dangerous and can get me killed!!!!!
Incident date: Jun 6, 2024
While operating the motorcycle, it will randomly go into limp mode no matter what speed you’re at the motorcycle will rapidly decelerate extremely quickly and without warning. No brake light to illuminate when this happens. I have contacted INDIAN motorcycles as well as dealerships with absolutely no help whatsoever. This is extremely dangerous and can get me killed!!!!!
Incident date: May 5, 2024
Drove this 15 Kia Optima on the highway when all of a sudden it lost power and died. There was no lights or symptoms prior to this happening. The vehicle ran as it should up until the other day, the Engine had no codes or lights on in the vehicle.. Then without any signs at all the vehicle stalled and almost caused an accident on the highway and the would not start. Barely made it to the breakdown... Read more
Incident date: May 5, 2024
Drove this 15 Kia Optima on the highway when all of a sudden it lost power and died. There was no lights or symptoms prior to this happening. The vehicle ran as it should up until the other day, the Engine had no codes or lights on in the vehicle.. Then without any signs at all the vehicle stalled and almost caused an accident on the highway and the would not start. Barely made it to the breakdown... Read more
Incident date: May 5, 2024
Drove this 15 Kia Optima on the highway when all of a sudden it lost power and died. There was no lights or symptoms prior to this happening. The vehicle ran as it should up until the other day, the Engine had no codes or lights on in the vehicle.. Then without any signs at all the vehicle stalled and almost caused an accident on the highway and the would not start. Barely made it to the breakdown... Read more
Incident date: May 12, 2024
There is an electrical component to this vehicle that is not shutting off. I charged the car to 80%, drove approximately 12 miles, locked the car at approximately 3:45 pm and it sat until 9:45am today. The vehicle has drained to 68%. I have proof of the charge for Electrify America and proof of the mileage.
Incident date: May 12, 2024
There is an electrical component to this vehicle that is not shutting off. I charged the car to 80%, drove approximately 12 miles, locked the car at approximately 3:45 pm and it sat until 9:45am today. The vehicle has drained to 68%. I have proof of the charge for Electrify America and proof of the mileage.
Incident date: May 12, 2024
The contact owns a 2013 Kia Forte. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light il... Read more
Incident date: Jun 7, 2024
Why is this not resolved with a remedy as yet? It is over six months now. This is unacceptable.
Incident date: Jun 7, 2024
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 19V001000 (Air Bags) 21V158000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Incident date: Jun 7, 2024
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: May 23, 2024
The ABS and traction light come in 2022 F53 chassis and 2024 Thor Motor home. No cruise control and breaks seem to not function properly. Cruise control is disabled. Start and stopping the vehicle erases the light until 63mph then again comes on. Looking atvall the threads online I am surprised you have not pushed Ford for a solution. 2 times repairs but not fixed. Brand new and sat in shop sinc... Read more
Incident date: May 23, 2024
The ABS and traction light come in 2022 F53 chassis and 2024 Thor Motor home. No cruise control and breaks seem to not function properly. Cruise control is disabled. Start and stopping the vehicle erases the light until 63mph then again comes on. Looking atvall the threads online I am surprised you have not pushed Ford for a solution. 2 times repairs but not fixed. Brand new and sat in shop sinc... Read more
Incident date: May 23, 2024
After driving for about 15-20 mins and driving at highway speeds, the steering becomes "sticky" to the point that gentle force meets resistance and more force has to be applied for correction. There is resistance to the wheel that has to be overcome. Standard steering controls. The advanced driving assisted steering is NOT an option on this model. The wheel resists the gentle input at first and... Read more
Incident date: Jun 6, 2024
Esc message on dashboard & all wheel drive disabled & lane assist traction control liggt turns on & parking brake light turns on while driving caused for my electric component to act all crazy including my sunroof I’ve been in the dealer over over try to fix it and that is concerning reason for my safety while u are driving and all those lights come on And yes I have took it to the dealer ... Read more
Incident date: Jun 6, 2024
Esc message on dashboard & all wheel drive disabled & lane assist traction control liggt turns on & parking brake light turns on while driving caused for my electric component to act all crazy including my sunroof I’ve been in the dealer over over try to fix it and that is concerning reason for my safety while u are driving and all those lights come on And yes I have took it to the dealer ... Read more
Incident date: Jun 6, 2024
There have been three incidents where the following happens: While driving in regular suburban driving, the entire infotainment system and cluster panel (all digital--odometer, tachometer, everything) shut off entirely (go black) and the climate system also shuts off. It goes through some reset cycle and then eventually restarts after several seconds. Both times it has been right after pressing... Read more
Incident date: Nov 3, 2023
ALL OUT MOTORS IN CLIO MICHIGAN KNOWINGLY SELLS EXTREMELY DANGEROUS AND UNSAFE VEHICLES, TAKES ADVANTAGE OF YOUNG WOMAN WITH [XXX] SON AND TAKES EVERY DOLLAR OF HERS FOR A CAR THAT IS FAR FROM DRIVEABLE AFTER ONLY A C MONTH OR TWO AND HAS BEEN HIGHLY UNSAFE AND UNRELIABLE AND UNPREDICTABLE SINCE PURCHASE, DEALER REFUSED TO PROPERLY RESPOND TO SITUATION AND HARASSED THE MECHANIC WHO INSPECTED IT A... Read more