Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Jan 20, 2024
On multiple occasions, while driving on the freeway, the vehicle experienced a clunking noise and complete loss of propulsion. Safety was put at risk as the vehicle had to navigate off to the shoulder of the freeway at a speed significantly slower (due to no acceleration available) than traffic with reduced braking capability. Once on the shoulder the vehicle needs to be turned off then on agai... Read more
Incident date: Jan 20, 2024
On multiple occasions, while driving on the freeway, the vehicle experienced a clunking noise and complete loss of propulsion. Safety was put at risk as the vehicle had to navigate off to the shoulder of the freeway at a speed significantly slower (due to no acceleration available) than traffic with reduced braking capability. Once on the shoulder the vehicle needs to be turned off then on agai... Read more
Incident date: Jun 23, 2024
On [XXX], while driving back home in the evening, the car started to make noises, that became quite loud very fast. I was able to drive to my home, less than 3 miles away, but I could not restart the car anymore. No warning lights were on. It was around [XXX] pm and I was afraid of what might have happened it the car became disabled. The next morning, the car was towed to the MileOne Herb Gordon... Read more
Incident date: Aug 23, 2024
We love Ford Rangers. This is my 4th. It has been wonderful, until [XXX]. We had to replace an A/C, but that's normal. We've also noticed a very few times that when the transmission shifted, there was a little jolt. But that was rare. But on [XXX], after stopping at a light at the intersection of [XXX] and [XXX] in Indianola, MS., we had a frightening experience. After crossing the busy high... Read more
Incident date: Aug 23, 2024
Engine coolant bypass valve
Incident date: Aug 23, 2024
At any random time, all sensors fail. Blind spot systems, parking sensors, pre-collision assist, front camera fault, cross traffic system, cruise control, lane assist, auto headlights. Returned to the dealership multiple times, with no resolution. All sensors continue to fail, with no immediate fix available, according to Ford, until the fourth quarter. So, I am left with an unrepairable vehicle t... Read more
Incident date: Aug 23, 2024
The contact owns a 2016 Ford Escape. The contact stated while driving 40 MPH, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate as needed. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with transm... Read more
Incident date: Aug 19, 2024
I was sold this car in 7/2023. I have replaced the transmission 2x now, the flex plate has broken, the brakes have needed replaced 2x. I was sold a lemon vehicle and now the car has a negative equity of $11,000 and I'm completely screwed.
Incident date: Aug 19, 2024
Summary: I purchased a 2018 Ford Fusion from Reliable Chevrolet on [XXX]. After driving the vehicle a little less than 15,174 miles the check engine light came on. The Ford dealership concluded there was a coolant leak into cylinder 2 and suggested a long block replacement. After further investigation it appears this vehicle falls under NHTSA CSP 21N12, 19B37 and TSB 22-2229. The Ford dealers... Read more
Incident date: Aug 19, 2024
When pulling a trailer the breaks are delayed by at least 8 seconds. The hand break normally does it instantly but no longer. This is a safety issue when pulling trailer that it pulling over 20K lbs & not being able to stop immediately when placing you foot on the break. Vehicle was look at by Ford dealership who stated they have had many complaints regarding this issue to contact Ford Motor Compa... Read more
Incident date: Aug 23, 2024
Car jerking and sometimes will not move
Incident date: Nov 1, 2023
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the vehicle failed to accelerate upon depression of the accelerator pedal with several warning unknown lights illuminated. The vehicle was taken to the deal... Read more
Incident date: Aug 12, 2024
See attached document for complaint.
Incident date: May 31, 2024
My 2014 Ford F150 was recalled for an intermittent failure of the output speed sensor (OSS) in the transmission. The recall was performed by Crossroads Ford of Apex (North Carolina) on [XXX]. When I made the appointment (which wasn't until 2 weeks from the time I called), I was told it would take approximately 3 hours however it was ready in 30 minutes. Since the recall was performed, twice the "... Read more
Incident date: May 31, 2024
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related ... Read more
Incident date: May 31, 2024
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled with the fuel system and transmission warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and it was determined that the canister purge valve and the powertrain control module had failed a... Read more
Incident date: Aug 22, 2024
Brake booster is bad brakes are hard then soft loud squeezing noise won't.seen many people have this problem. And different models have been recalled but not the 2014 Ford edge. Very dangerous.
Incident date: Aug 23, 2024
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the instrument panel display was inoperable. The contact stated that the failure had occurred three times prior to receiving notification of NHTSA Campaign Number: 24V444000 ... Read more
Incident date: Jul 6, 2024
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 30 - 35 MPH, the vehicle started to decelerate independently. The contact pulled to the side of the road and the vehicle lost motive power. The contact waited approximately 30-minutes before restarting the vehicle. The vehicle started but lost power immediately thereafter. The vehicle was towed to a certified mec... Read more
Incident date: Jul 6, 2024
There are two recurring issues effecting my truck. These have been ongoing for 6 months, since March of this year. I have been to my dealer Lum's in Warrenton, Oregon 8 times for this. They have been unavailable to fix the issues and told me they needed a Toyota factory person to fix the issues because they do not have anyone at the dealership that can do it. Nate Whisnant, the service manger at... Read more
Incident date: Jul 6, 2024
There are two recurring issues effecting my truck. These have been ongoing for 6 months, since March of this year. I have been to my dealer Lum's in Warrenton, Oregon 8 times for this. They have been unavailable to fix the issues and told me they needed a Toyota factory person to fix the issues because they do not have anyone at the dealership that can do it. Nate Whisnant, the service manger at... Read more
Incident date: Aug 23, 2024
The contact owns a 2018 Ford F-150. The contact stated that when the vehicle started, there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with failed cam phasers. The contact was informed that the cam phasers needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistanc... Read more
Incident date: Apr 25, 2024
See attached document for complaint.
Incident date: Jan 1, 2024
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle was towed to the dealer four times; however, the cause of the failure was not yet determined. The manufacturer was made aware of the failure but provided no assist... Read more
Incident date: Jan 1, 2024
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. ... Read more
Incident date: Jan 1, 2024
ON [XXX], I brought my truck to the dealer because the ABS light and traction control light were staying on. The dealer hooked it up to their diagnostic machine and it said the vehicle a Failed ABS Control Module. The dealer said that part was not available to April of 2024. I went back in April to the Dealer, Part still not Available! I called Ram Corporate and they said the part was in engineeri... Read more
Incident date: Jan 1, 2024
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at various speeds, the steering wheel was difficult to control, causing the vehicle to drift from side to side. The contact stated that the vehicle failed to drive in a straight line. Additionally, while driving at highway speeds and pressing the brake pedal, the vehicle was drifting to the left. The vehicle was taken to ... Read more
Incident date: Aug 22, 2024
While I was driving at 50 mph my power steering locked up and a Service Power steering message appeared. I had to manually steer the truck as best I could before I could find a safe place to pull over. While it wasn't a catastrophic failure it could have been had this happened while driving at highway speeds. It seems that this type of failure is common in RAM 1500 trucks (2015 and 2016 models ... Read more
Incident date: Aug 22, 2024
Cruising at 65mph in moderate mixed traffic when vehicle began maximum braking with no action from me and no forward obstacles. Several following vehicles had to take drastic evasive action to avoid collision. Very lucky this resulted in no injury or damage. Could have been much, much worse.
Incident date: Aug 21, 2024
unknown defects in some vehicles that could cause sudden and unintended acceleration without driver input Yes, our safety was at risk. The vehicle was clearly not in our control. A police report was generated. The car plowed through the garage no control to brake The damages are being inspected by insurance. There were no waring lights that I could see
Crash
Incident date: Aug 21, 2024
unknown defects in some vehicles that could cause sudden and unintended acceleration without driver input Yes, our safety was at risk. The vehicle was clearly not in our control. A police report was generated. The car plowed through the garage no control to brake The damages are being inspected by insurance. There were no waring lights that I could see
Crash
Incident date: Aug 22, 2024
unknown defects in some vehicles that could cause sudden and unintended acceleration without driver input Yes, our safety was at risk. The vehicle was clearly not in our control. A police report was generated. The car plowed through the garage no control to brake The damages are being inspected by insurance. There were no waring lights that I could see
Crash
Incident date: Feb 5, 2024
Brakes failed to stop vehicle for over almost ½ of a block. The driver, a young woman, was so terrified that she is refusing to drive the car even after the brakes have been repaired. It is my understanding that Toyota is aware of this problem and has issued directives for its dealers to make the necessary repairs. However, I was told that this was extended to 150,000 miles or 10 years from fir... Read more
Incident date: Feb 5, 2024
Audi, A8L 2013, also has the stuck piston. Rings end oil blow by like the other Volkswagen, defected engines of the same year yesterday while driving my car ended up stalling on a road with traffic behind me going up a hill because too much oil I'd burnt in the cylinders, causing the spark plugs to become completely coated in oil and the cars. Electronic system registered multiple misfires, multip... Read more
Incident date: Feb 5, 2024
Audi, A8L 2013, also has the stuck piston. Rings end oil blow by like the other Volkswagen, defected engines of the same year yesterday while driving my car ended up stalling on a road with traffic behind me going up a hill because too much oil I'd burnt in the cylinders, causing the spark plugs to become completely coated in oil and the cars. Electronic system registered multiple misfires, multip... Read more
Incident date: Jul 2, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Aug 21, 2024
The emergency collision avoidance braking automatically activated for no reason. Twice it happened at highway speed, once at 65 mph, once at 55 mph. On the one occasion we were approaching a highway overpass, it was bright and sunny - I suspect the system saw a shadow that it thought was somehow going to be a crash and momentarily activated brakes. The other time at highway speeds - I didn't see a... Read more
Incident date: Aug 20, 2024
My vehicle mileage was about 50,000 miles and well maintained by BMW dealership in my area. I was driving to work when suddenly my vehicle alerted me to a fault on display panel showing a power supply fault. The message said i should stop driving and call roadside assistance. The vehicle was towed to BMW dealership. There were no prior warnings or messages or symptoms in relations to this fault. T... Read more
Incident date: Aug 20, 2024
My vehicle mileage was about 50,000 miles and well maintained by BMW dealership in my area. I was driving to work when suddenly my vehicle alerted me to a fault on display panel showing a power supply fault. The message said i should stop driving and call roadside assistance. The vehicle was towed to BMW dealership. There were no prior warnings or messages or symptoms in relations to this fault. T... Read more
Incident date: Aug 20, 2024
The contact owns a 2020 Subaru Outback. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the thermo-control valve. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Incident date: Aug 21, 2024
PTU seems to be faulting resulting in lost of power to the rear drive train
Incident date: Jun 5, 2024
The contact owns a 2015 Infiniti Q40. The contact stated while parked, a water leak coming from the driver’s side floor was discovered. The contact also noticed that there was an abnormal odor coming from inside the vehicle that became more pronounced with the A/C unit activated. The vehicle was taken to a dealer; however, a diagnostic test was pending. The vehicle was not repaired. The manufact... Read more
Incident date: Aug 21, 2024
The issue started happening [XXX]. I was driving home and the car went into limp mode. Several errors came on the heads up display and on the dashboard. At first I could not go faster than 31mph, then it dropped down to 17mph, then to 7mph by the time I got home. 1.When accelerating from a stop light, car goes into limp mode and won’t accelerate almost stalling in the road. You must pull over, ... Read more
Incident date: Jul 2, 2024
The issue started happening [XXX]. I was driving home and the car went into limp mode. Several errors came on the heads up display and on the dashboard. At first I could not go faster than 31mph, then it dropped down to 17mph, then to 7mph by the time I got home. 1.When accelerating from a stop light, car goes into limp mode and won’t accelerate almost stalling in the road. You must pull over, ... Read more
Incident date: Aug 20, 2024
The contact owns a 2017 Chevrolet Malibu. The contact stated while driving approximately 65 MPH, the instrument panel displayed the message “Reduce Engine Power” with the check engine warning light illuminated. The vehicle immediately decelerated independently. The contact continued to depress the accelerator pedal; however, the vehicle failed to exceed 35 - 40 MPH before decelerating again. T... Read more
Incident date: Aug 20, 2024
The contact owns a 2017 Chevrolet Malibu. The contact stated while driving approximately 65 MPH, the instrument panel displayed the message “Reduce Engine Power” with the check engine warning light illuminated. The vehicle immediately decelerated independently. The contact continued to depress the accelerator pedal; however, the vehicle failed to exceed 35 - 40 MPH before decelerating again. T... Read more
Incident date: Aug 21, 2024
While driving my SRS warning light came on along with a non stop buzzing alarm. In looking up the icon in my manual it stated malfunctioning in SRS airbag system, seek immediate attention from your dealer. I had a passenger in the front of the car when this happened. There were no prior problems. For my safety and passenger I pulled into the nearest Toyota dealership for this safety related ... Read more
Incident date: Aug 21, 2024
The contact owns a 2023 Toyota Tundra. The contact stated while driving 70 MPH in the fast lane, the vehicle lost motive power and shut off. The contact was able to coast to the shoulder. The contact stated that after several minutes, the vehicle restarted, and she continued to drive. There was an abnormal knocking sound and a slow-pitched dinging sound coming from the vehicle. The knocking sound ... Read more
Incident date: Jul 2, 2024
power steering unavailable pops up on dash while driving. truck steering locks up was able to pull truck off the main highway on the shoulder call a tow truck
Incident date: Aug 21, 2024
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-... Read more
Crash
2 injured