Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Feb 1, 2024
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had detached from the passenger’s side window and windshield. The trim on the w... Read more
Incident date: Feb 1, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to... Read more
Incident date: Aug 15, 2024
There are NHTSA recalls on this vehicle, and nothing has been repaired yet. The OTA 2.2 was pushed, causing my 12V battery to drain, and I had to pay out of pocket to replace it. I continue to have brake malfunction error messages along with other error messages displayed on the screen. The infotainment screen consistently goes dark at random times, and I have to reboot the system to get it to tur... Read more
Incident date: Aug 15, 2024
There are NHTSA recalls on this vehicle, and nothing has been repaired yet. The OTA 2.2 was pushed, causing my 12V battery to drain, and I had to pay out of pocket to replace it. I continue to have brake malfunction error messages along with other error messages displayed on the screen. The infotainment screen consistently goes dark at random times, and I have to reboot the system to get it to tur... Read more
Incident date: Aug 15, 2024
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
Incident date: Sep 27, 2024
Front passenger door handle is stuck closed, should be fixed under recall(NHTSA Campaign Number: 24V466 Subject: Safety Recall Campaign TSB55062401 – Outer Door Handles (2023 and 2024 Model Years Fisker Ocean)), but have recieved no correspondence or reply from anyone about it. Passenger door has to be manually opened from inside vehicle since outer handle is not functional. Also, after softw... Read more
Incident date: Sep 27, 2024
Front passenger door handle is stuck closed, should be fixed under recall(NHTSA Campaign Number: 24V466 Subject: Safety Recall Campaign TSB55062401 – Outer Door Handles (2023 and 2024 Model Years Fisker Ocean)), but have recieved no correspondence or reply from anyone about it. Passenger door has to be manually opened from inside vehicle since outer handle is not functional. Also, after softw... Read more
Incident date: Sep 27, 2024
Front passenger door handle is stuck closed, should be fixed under recall(NHTSA Campaign Number: 24V466 Subject: Safety Recall Campaign TSB55062401 – Outer Door Handles (2023 and 2024 Model Years Fisker Ocean)), but have recieved no correspondence or reply from anyone about it. Passenger door has to be manually opened from inside vehicle since outer handle is not functional. Also, after softw... Read more
Incident date: Jan 15, 2025
The manufacturer was required by NHTSA to update the vehicle software to address critical safety issues. This effort was implemented through Over The Air (OTA) updates last fall. This software update was a very large and complex file and required the car to be "On" for the duration of the updates. This caused the 12 V battery to drain beyond capacity, and the update was only partial, resulting ... Read more
Incident date: Jan 15, 2025
The contact owns 2023 Genesis G70 with a NUNA Car Seat, Model Type: RAVA, Model Number: CS05105BAC, Manufactured Date: [XXX] installed inside the vehicle. The contact stated that while the car seat was occupied, the harness straps failed to function as intended. The contact stated that the harness straps unlocked independently. The contact stated that the car seat was inside the vehicle when the f... Read more
Incident date: Jan 15, 2025
The contact owns 2023 Genesis G70 with a NUNA Car Seat, Model Type: RAVA, Model Number: CS05105BAC, Manufactured Date: [XXX] installed inside the vehicle. The contact stated that while the car seat was occupied, the harness straps failed to function as intended. The contact stated that the harness straps unlocked independently. The contact stated that the car seat was inside the vehicle when the f... Read more
Incident date: Nov 15, 2024
am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I v... Read more
Incident date: Nov 15, 2024
am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I v... Read more
Incident date: Nov 12, 2024
Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did ... Read more
Incident date: Nov 12, 2024
Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did ... Read more
Incident date: Nov 12, 2024
The contact owns a 2024 Mercedes-Benz E350. The contact stated that after starting the vehicle, the infotainment center and instrument panel were no longer illuminated. The contact stated that the driver’s side door latch failed to securely close the door. The door latch had failed three times within a month. The vehicle was taken to the dealer who was unable to duplicate the door latch failure.... Read more
Incident date: Feb 12, 2025
See Attach Document for Complaint
Fire
Incident date: Feb 12, 2025
The engine on my car has become unusable because antifreeze leaked into my engine. It is available for inspection. Thankfully due to familial support my safety was not put at risk. The problem was confirmed by a mechanic. BJ's Auto Collision and Restoration, 816-279-2886. The check engine light came on when I first started the car for the day. This happened to my car while I was 5 hours aw... Read more
Incident date: Feb 12, 2025
I am reporting a serious braking system defect in my 2024 Audi Q3, which has persisted despite six separate repair attempts at an authorized Audi dealership. The defect causes severe vibration and pulsation in the steering wheel, brake pedal, and vehicle floor while braking at highway speeds, excessive brake noise coming from the rear brakes causes severe vibration, and the vehicle pulling to one ... Read more
Incident date: Nov 22, 2024
Vehicle is stuck in middle of the software update issued. I can't get assistance to fix without a FAST tool to which American leasing is not releasing to Fisker Owners Association or any other shop. Therefore, the recall update has not been completed. I had to pay $330 to have the recalled water pump replaced to which the DOJ stated customers aren't responsible for. I have left messages too. Ong... Read more
Incident date: Nov 22, 2024
Vehicle is stuck in middle of the software update issued. I can't get assistance to fix without a FAST tool to which American leasing is not releasing to Fisker Owners Association or any other shop. Therefore, the recall update has not been completed. I had to pay $330 to have the recalled water pump replaced to which the DOJ stated customers aren't responsible for. I have left messages too. Ong... Read more
Incident date: Feb 12, 2025
Vehicle is stuck in middle of the software update issued. I can't get assistance to fix without a FAST tool to which American leasing is not releasing to Fisker Owners Association or any other shop. Therefore, the recall update has not been completed. I had to pay $330 to have the recalled water pump replaced to which the DOJ stated customers aren't responsible for. I have left messages too. Ong... Read more
Incident date: Feb 12, 2025
The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The m... Read more
Incident date: Feb 12, 2025
My concern relates to the recall campaign for 24V623000 reduction in regenerative braking. The slow roll out of this campaign caused this unrepaired recall to result in a crash of the vehicle resulting in a complete loss. While driving on a highway in subzero temperatures, the driver let off the accelerator to slow the vehicle around a corner. At this point the vehicle lost the expected braking... Read more
Crash
Incident date: Sep 5, 2024
This is an ongoing problem since November 2023 - software was going to fix the problem but updates have stop coming and the problem are still an issue. I had 4 onsite service calls with no issue fixed. This is the 2nd filing for the same issues (6.21.24 first filing) NO RECALLS have been repaired. I also filed in 2024, under the lemon law in CA, with no response. ABS red warning light comes on, na... Read more
Incident date: Sep 5, 2024
This is an ongoing problem since November 2023 - software was going to fix the problem but updates have stop coming and the problem are still an issue. I had 4 onsite service calls with no issue fixed. This is the 2nd filing for the same issues (6.21.24 first filing) NO RECALLS have been repaired. I also filed in 2024, under the lemon law in CA, with no response. ABS red warning light comes on, na... Read more
Incident date: Jan 2, 2025
My husband was driving on [XXX] and the hood of the Subaru flew up, cracking the entire windshield, damaging the exterior of the roof and interior of the roof, the whole hood and frame where the hood meets the car. The car was driven but escorted by local PD to body shop. Less than 48 hrs before the incident, the car was at Paul Miller Subaru for a routine oil change. They were the last people to... Read more
Incident date: Jan 2, 2025
MY Ficker Ocean failed an over the air software update on [XXX]. The failure made my vehicle non drivable (could not shift out of Park). The car was parked in my garage for almost two months before a prior Fisker employee was able to look at it. Unfortunately they were not able to fix the software problem and requested I have the vehicle transported to an authorized service center 60 miles away. ... Read more
Incident date: Jan 2, 2025
MY Ficker Ocean failed an over the air software update on [XXX]. The failure made my vehicle non drivable (could not shift out of Park). The car was parked in my garage for almost two months before a prior Fisker employee was able to look at it. Unfortunately they were not able to fix the software problem and requested I have the vehicle transported to an authorized service center 60 miles away. ... Read more
Incident date: Oct 1, 2024
The contact owns a 2018 Honda Accord. The contact stated that the message "Supplemental Restraint System Problem - See Dealer" was displayed intermittently upon starting the vehicle, and while driving. The contact stated that while using a scanner to scan the vehicle for a fault code, the contact retrieved DTC: B002013. The dealer and the manufacturer were not notified of the failure. The vehicle ... Read more
Incident date: Oct 1, 2024
Recall 24V865000 24V623000 24V499000 I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasib... Read more
Incident date: Feb 1, 2025
Recall 24V865000 24V623000 24V499000 I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasib... Read more
Incident date: Feb 1, 2025
Recall 24V865000 24V623000 24V499000 I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasib... Read more
Incident date: Feb 1, 2025
good afternoon. There are several recall items for this car, 2023 Fisker Ocean. None of the recall items have been addressed by FISKER LIQUIDATOR (THEY ARE IN CHAPTER 7) FOR MY CAR. THERE IS A BRAKING RECALL, A WATERPUMP RECALL, AND I BELIEVE A DOOR HANDLE RECALL. ALL OF WHICH , IF NOT TAKEN CARE OF, WILL CAUSE POTENTIAL HARM TO ME AND TO OTHERS ON THE ROAD. IT SEEMS LIKE THERE IS NO OVERSIGHT OF... Read more
Incident date: Feb 12, 2025
good afternoon. There are several recall items for this car, 2023 Fisker Ocean. None of the recall items have been addressed by FISKER LIQUIDATOR (THEY ARE IN CHAPTER 7) FOR MY CAR. THERE IS A BRAKING RECALL, A WATERPUMP RECALL, AND I BELIEVE A DOOR HANDLE RECALL. ALL OF WHICH , IF NOT TAKEN CARE OF, WILL CAUSE POTENTIAL HARM TO ME AND TO OTHERS ON THE ROAD. IT SEEMS LIKE THERE IS NO OVERSIGHT OF... Read more
Incident date: Jan 1, 2025
Had to pay out of pocket for recalls of software to fix braking and water pump. Car was bricked with OTA update from manufacturer.
Incident date: Feb 12, 2025
After updating to OS2.2, I have experienced nonstop ADAS warnings via the front instrument cluster. I would get constant (ever 5 seconds) of an audible & visual alert indicating: Auto Emergency Breaking unavailable - drive carefully Blind spot monitoring unavailable These alerts have stopped and is replaced with a constant ADAS fault indicator (telltale) on the driver display.
Incident date: Feb 12, 2025
See attached document for complaint.
Incident date: Feb 2, 2025
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: Feb 2, 2025
The Fisker Owners Association was asked by the NHTSA to report on recalls that are needed for the 2023 Fisker Oceans. I own a Fisker Ocean One which needed a cooling pump recall, which I did have done and I have a receipt I can supply. The cost for the recall, which we we asked to report, was $250.00
Incident date: Feb 2, 2025
With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite... Read more
Incident date: Jan 4, 2025
Lane Departure warning, lane keeping assistance, red light /green light assistance, etc. have not been available and have not been working for months. Needs software update. Also, have not received coolant pump, which I understand is a mandated replacement part.
Incident date: Jan 1, 2025
Had to pay out of pocket for recalls of software to fix braking and water pump. Car was bricked with OTA update from manufacturer.
Incident date: Oct 9, 2024
Even after i was fortunate to receive software update to version 2.2, i still receive frequent driver assistance warnings and periodic unavailability, resulting in loss in automatic emergency braking, lane keeping warnings, blind spot warnings, and similar. Additionally, internal lighting is inconsistent which results in lights coming on while driving that dont seem to have a way to turn off. Last... Read more
Incident date: Feb 12, 2025
Over the Air Issue I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasts 48 hours, is simply not feasible for those who rely ... Read more
Incident date: Feb 12, 2025
Over the Air Issue I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasts 48 hours, is simply not feasible for those who rely ... Read more
Incident date: Oct 9, 2024
Over the Air Issue I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasts 48 hours, is simply not feasible for those who rely ... Read more
Incident date: Jan 15, 2025
After updating to OS2.2, I have experienced nonstop ADAS warnings via the front instrument cluster. I would get constant (ever 5 seconds) of an audible & visual alert indicating: Auto Emergency Breaking unavailable - drive carefully Blind spot monitoring unavailable These alerts have stopped and is replaced with a constant ADAS fault indicator (telltale) on the driver display.
Incident date: Oct 9, 2024
Even after i was fortunate to receive software update to version 2.2, i still receive frequent driver assistance warnings and periodic unavailability, resulting in loss in automatic emergency braking, lane keeping warnings, blind spot warnings, and similar. Additionally, internal lighting is inconsistent which results in lights coming on while driving that dont seem to have a way to turn off. Last... Read more
Incident date: Jan 1, 2025
Even after i was fortunate to receive software update to version 2.2, i still receive frequent driver assistance warnings and periodic unavailability, resulting in loss in automatic emergency braking, lane keeping warnings, blind spot warnings, and similar. Additionally, internal lighting is inconsistent which results in lights coming on while driving that dont seem to have a way to turn off. Last... Read more