Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,850 complaints for FISKER
Incident date: Jan 1, 2025
While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb are... Read more
Incident date: Jan 1, 2025
While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb are... Read more
Incident date: Nov 23, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The motor's rod bearing spun. It is available for inspection. How was your safety or the safety of others put at risk? The failure could have created enough friction between the bearing sleeve, rod and/or journal bearing to seize the motor and the drivetrain while driving. Has the problem been rep... Read more
Incident date: Feb 5, 2025
We have 2 2022 Jeep vehicles with the EcoDiesel engines in them (a Gladiator and Wrangler) that we purchased in 2022. I am filing a case for each of them on this site. In April 2023 there was a recall of the fuel pump on the 3.0 EcoDiesel and to date the problem has not been rectified for either of my vehicles. We have made notification to the dealership that we want to get this done but they say ... Read more
Incident date: Feb 5, 2025
I have a 2018 chr and the transmission start make a noise so i bring the car to the Toyota dealer and the transmission shift fine is making noise like some baring or gear is going bad so they told me the transmission needs to be replaced and the cost is $9000 plus labor total $11000 so a cost more than the car so I don’t know why Toyota use this type of transmission if the cost so much is not ge... Read more
Incident date: Feb 5, 2025
When driving down the road the truck shifter goes to neutral and says put in park and then back in drive. It already happened to me 3 different times . If your driving down the road and it throws it in neutral and there cars around there subject to hit you or you hit someone. Especially if you can't pull over right away.
Incident date: Feb 11, 2025
Toyota has been aware of an occupant classification sensor defect since at least December 2023. Their automated systems state the remedy should be available by 2024 Q3. And yet we were in Feb 2025 and no remedy is available. I don’t think they intend to fix this at all, leaving me with a car that is not safe to use the passenger seat.
Incident date: Jan 7, 2025
During 2.2 update which was supposed to fix multiple mandatory recalls that I had to pay out of pocket ($750) it caused my infotainment System to not come up which affects the entire car safety systems, my 12 volt to die and leave my car inoperable, radar is inactive and car will not reset. The update did not go through correctly. Manufacturer will not do water pump recall which is mandatory and t... Read more
Incident date: Jan 7, 2025
During 2.2 update which was supposed to fix multiple mandatory recalls that I had to pay out of pocket ($750) it caused my infotainment System to not come up which affects the entire car safety systems, my 12 volt to die and leave my car inoperable, radar is inactive and car will not reset. The update did not go through correctly. Manufacturer will not do water pump recall which is mandatory and t... Read more
Incident date: Jan 7, 2025
During 2.2 update which was supposed to fix multiple mandatory recalls that I had to pay out of pocket ($750) it caused my infotainment System to not come up which affects the entire car safety systems, my 12 volt to die and leave my car inoperable, radar is inactive and car will not reset. The update did not go through correctly. Manufacturer will not do water pump recall which is mandatory and t... Read more
Incident date: Feb 11, 2025
The warning lights for the brake and parking brake began intermittently going off on the dashboard. The parking brake was not engaged when the warning lights were on. In mid-January the parking break went while the vehicle was stopped and in Park. The brake would not release. Upon being towed to the dealers, the issue communicated was the the electrical connector for the brake actuator was cor... Read more
Incident date: Feb 11, 2025
I purchased a used 2017 Jeep Grand Cherokee. I only drove the jeep for 2 days and the check engine light came on. On the way to the mechanic the jeep overheated. I was left on the side of a busy road and put in a dangerous situation. When I made it my mechanic shop, the mechanic explained the 3.6 engine has repeat issues with overheating! I now have a vehicle I cannot drive. Why has there not been... Read more
Incident date: Jan 9, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. I was forced to pay to have my software updated to alleviate the concerns as the recall was not being performed properly. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward ... Read more
Incident date: Feb 6, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. I was forced to pay to have my software updated to alleviate the concerns as the recall was not being performed properly. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward ... Read more
Incident date: Oct 12, 2024
I have a 2023 6.2L V8 GMC AT4. I have ~ 27,000 miles on the truck. On 2/1/2025, I was driving down the interstate going 78 mph and I lost all power to the truck. This was a MAJOR safety issue because I could only "coast" to a stop. I fortunately was able to get to the emergency lane and call a tow truck. I put others at risk because I had no choice but to move over. I had my truck towed to B... Read more
Incident date: Oct 12, 2024
2018 Jeep Cherokee has service shifter appearing multiple times in the last 2 months. It has lasted up to 3 days before resetting. My jeep has 78K miles and I'm the only owner. My jeep has randomly shut down completely while driving 65+ mph. When I restart it, the transmission makes a jerking motion and the rpms accelerate rapidly. Upon investigation I'm finding this is a HUGE problem with this mo... Read more
Incident date: Oct 12, 2024
2018 Jeep Cherokee has service shifter appearing multiple times in the last 2 months. It has lasted up to 3 days before resetting. My jeep has 78K miles and I'm the only owner. My jeep has randomly shut down completely while driving 65+ mph. When I restart it, the transmission makes a jerking motion and the rpms accelerate rapidly. Upon investigation I'm finding this is a HUGE problem with this mo... Read more
Incident date: Feb 12, 2025
Unknown component that failed. Suspicion, the fuel system located at the back of the fire wall on drivers side. The fire started in that location and was extremely hot and fast moving. The truck was fully engulfed within 1.5 minutes then burnt the attached 5th wheel trailer and contents. It was a total loss of 3 vehicles 2018 Ford F350, 2021 Dutchman Voltage 5th wheel trailer, and a 2013 Polaris R... Read more
Fire
2 injured
Incident date: Feb 12, 2025
After an incomplete update to a mandated (part of a recall) software version 2.2, the following happens constantly: Vehicle lost the pedestrian alert noise after the incomplete software update. The lack of the legally required pedestrian alert noises are a safety concern for those around the vehicle. Constant ADAS warnings that are extremely distracting, made even worse when driving in challengi... Read more
Incident date: Feb 14, 2025
NHTSA Campaign Number: 24V499000 There is an active recall to replace water pumps. It is very difficult to get a technician to do this as there are very few peop,e in the entire USA that ca work o. these vehicles. Additionally we have to pay out of pocket not only for travel fees and hotel stays for the mechanics, but we need to pay for the installation too. his is a serious safety issue that is ... Read more
Incident date: Feb 14, 2025
Car braked extremely hard causing whiplash twice even though there was ample room. This has happened multiple times. Reported that it is normal by dealership
Incident date: Feb 14, 2025
Car braked extremely hard causing whiplash twice even though there was ample room. This has happened multiple times. Reported that it is normal by dealership
Incident date: Feb 14, 2025
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost kille... Read more
Incident date: Nov 12, 2024
Inability to Schedule Recall Work + Lack of Availability I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. My software update in incomplete and defective, My car is worse off with constant ADAS warnings, lost pedestrian warnings sounds, 12V depleted to name a few. To date, I have been disappoin... Read more
Incident date: Nov 12, 2024
Roof rails are coming detached in the rear of vehicle which was found at the dealership before purchasing and pointed out to the salesman. He said that the Ford dealership would take care of this problem at a later date after the purchase. I told him of the importance of needing the roof rails secured on the vehicle. He said no problem that the dealership would take care of this with either a pin ... Read more
Incident date: Feb 13, 2025
The wipers stopped working during a rain snow mix. My brother looked up der the shroud and the motor and assembly are all working fine. But the bushing or housing that keeps the arm in place has corroded and there are barely no threads left to them. This was said to be a problem with the 2015 Equinox as well. He tried to put a new nut in to fix the problem. But that only worked for a little while.... Read more
Incident date: Feb 13, 2025
I purchased the 2018 Ford Explorer and it worked fine there were no issues when I bought it on 7/8/2024 as of 2/14/25 the coolant leaks and I have been adding coolant like crazy. Are there any defective parts on the 2018 Ford Explorer? I had only a 90 day warranty through CARMAX.
Incident date: Feb 13, 2025
Transmission. Less than 6 months of buying the vehicle, Hyundai replaced the transmission and now I’m still having problems..it revved up to 2.3 rpms but didn’t change gears then jerks into gear..not everyday but atleast once a week. I’m waiting now on the dealership to look at my car now..but they’re dragging their feet.
Incident date: Jan 7, 2025
Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the... Read more
Crash
2 injured
Incident date: Nov 12, 2024
Lack of Access, Inability to Use Vehicle During Recall, Out of Pocket I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasible f... Read more
Incident date: Jan 7, 2025
Leaking back glass, Soaked carpet, and a musty odor.
Incident date: Jan 7, 2025
While slowing down to a stop, my engine would stall. The truck would go from Drive to Park, engages the Emergency Brake, and stalls out. There is still power to the truck. This has happened 4 occasion already and I have brought it into the dealership. The have updated software, changed camshaft and now waiting on "alternator" component. This is a safety issue that I'm very concerned about. Doesn't... Read more
Incident date: Jan 15, 2025
On [XXX] the steering system on my 2022 Honda Civic failed as I was exiting the the city's inner loop in downtown Rochester, NY. Simultaneously, the entire dash screen lit up. It was fortunately a momentary failure and I was able to avoid an accident. I had purchased the car 9 days before, on [XXX]. In conversation with the sales rep., I mentioned that the steering didn't feel quite right. He su... Read more
Incident date: Jan 15, 2025
The ECU malfunctioned and the passenger side airbag didn’t go off and should have. There were error codes and I told KIA service department about it but they weren’t to concerned and said they would look at it at my first service appointment
Crash
2 injured
Incident date: Nov 12, 2024
Brake pedal suddenly got "soft" - pedal has to be pressed further before braking begins and requires more pressure for the same amount of braking prior to the issue. Mechanic replaced brake pads and rotors and master cylinder. This did not correct the problem. Rear brake pads/rotors are wearing abnormally fast. Symptoms are consistent with malfunction of the hydraulic control unit for which there... Read more
Incident date: Nov 12, 2024
The electronic Brake Malfunction as well as the Malfunction of Neutral Gear on the Transmission.
Incident date: Nov 12, 2024
The electronic Brake Malfunction as well as the Malfunction of Neutral Gear on the Transmission.
Incident date: Jan 15, 2025
The ECU malfunctioned and the passenger side airbag didn’t go off and should have. There were error codes and I told KIA service department about it but they weren’t to concerned and said they would look at it at my first service appointment
Crash
2 injured
Incident date: Feb 14, 2025
The fuel filter housing failed on the male end where the filter screws onto the housing (part # 117M/23699581). Part is not available for inspection, manufacturer was given the part for inspection. Failure of the fuel filter housing failed during operation of the truck causing the engine to die while driving down the road causing a complete loss of engine power and fuel spill. Vehicle manufactu... Read more
Incident date: Feb 14, 2025
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while her husband was driving approximately 65 MPH, he heard an abnormal banging sound coming from the vehicle. The contact stated that the sunroof glass had shattered. The contact stated that the sunroof was not impacted by an object to have shattered. The contact stated that her husband had not noticed any warning lights bei... Read more
Incident date: Feb 14, 2025
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while her husband was driving approximately 65 MPH, he heard an abnormal banging sound coming from the vehicle. The contact stated that the sunroof glass had shattered. The contact stated that the sunroof was not impacted by an object to have shattered. The contact stated that her husband had not noticed any warning lights bei... Read more
Incident date: Nov 13, 2024
The EGR valve failed. This caused the vehicle to have insufficient propulsion while driving. The dealer has confirmed the EGR valve is the problem. The vehicle is at the dealership. The check engine light came on. The dealer is now stating the replacement EGR valve is a $4000 part because GM stopped making the part when they discontinued the Volt. An EGR valve should cost $250-$400 not $4000. The... Read more
Incident date: Nov 13, 2024
The EGR valve failed. This caused the vehicle to have insufficient propulsion while driving. The dealer has confirmed the EGR valve is the problem. The vehicle is at the dealership. The check engine light came on. The dealer is now stating the replacement EGR valve is a $4000 part because GM stopped making the part when they discontinued the Volt. An EGR valve should cost $250-$400 not $4000. The... Read more
Incident date: Feb 14, 2025
Wipers are the recalled version missing the little block. HOWEVER, the recall is not for my VIN. Coolant keeps disappearing. Hard shifting and or no movement at all while transmission is cold.
Incident date: May 15, 2024
Whenever the car is just being driven normally it has begun having issues shifting gears esspecially in the lower gears. The check engine light has gone one in the vehicle several times all producing the same error code of P07A3 "Transmission friction element 'A' stuck on". All who have serviced the vehicle have expressed that this is a well known and common issue with the newer models of Focus wi... Read more
Incident date: Nov 13, 2024
This vehicle has a recall dated back to May of 2023. I have been trying to get the airbag for this recall replaced since then from the GMC dealership we purchased the vehicle from to no avail. I have been on the wait/call list since the recall date and still haven’t heard that my part is ready to be replaced. The airbags on our GMC Sierra were replaced so I do not understand why the long wait on... Read more
Incident date: May 15, 2024
Oil leak caused from poor/bad spark tube seals Fire Hazard: Oil leaks, especially from hot engine parts, can increase the risk of fire. Oil on the exhaust system or other components can ignite, causing a dangerous situation. Car was brought to dealership for a leak. Oil was found leaking from engine gasket cover from spark tube seals. Toyota only fixes the seals that are found cracked. ALL sea... Read more