Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 173 complaints for ENTEGRA
Incident date: Jul 29, 2024
Infotainment system screen began bubbling. Then it started randomly selection icons by itself. Then it got to the point where it is unusable and constantly is making selections on its own. I can’t even make selections if I want to. Whole screen is effected. Subaru of America is aware and my dealer first denied knowing it was an issue but later admitted to me they have gotten several complaints o... Read more
Incident date: Jul 26, 2024
The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Jun 18, 2024
I've taken my car in for over a year multiple times for the same issue. When driving the car will jerk almost as if I've hit a car and power goes down. Many times it fails to go when accelerating after this has happened. The movement of the car is worrisome and the loud noise made can be heard out the car. When this happens the steering locks up and makes it hard to turn along with the power going... Read more
Incident date: Apr 8, 2024
Back up camera and other cameras intermittently stop working and an error pops up on the screen. Could be a safety issue when reversing.
Incident date: Apr 19, 2024
Passenger restraint system malfunction just came out of the blue. In the morning it was fine, in the afternoon when I went out to my car it threw this error. Other cars in the 5 and X series with the sport seats I have were also recalled for this same issue, but there is no recall for my car. Please help!
Incident date: Sep 1, 2023
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear e... Read more
Incident date: Sep 17, 2022
At low speed and highway speed steering wheel feels like it’s sticking and won’t return back to center. I would have to make small adjustments to keep the steering wheel straight. Feels like it something with the EPS rack.
Incident date: Sep 14, 2023
2017 Honda Accord EX-L 4 Door Sedan 4 Cylinder 2.4L While driving my car I noticed shaking then my car dropped down to 10mph on the highway. when I pressed the pedal to speed up my car started jerking and did not go any faster. all the lights came on my dashboard including ABS. Me and my child safety was at risk because i was doing 10mph on a 45mph highway. we could have been hit. I took my car... Read more
Incident date: Jan 15, 2022
I received a letter from Mercedes-Benz USA LLC located at 1 Mercedes-Benz drive Sandy springs Georgia 30328 phone number 800-367-6372. This letter advised me of the extension of warranty coverage on the rear subframe of my vehicle to 20 years with unlimited mileage cover. I call my local Mercedes dealership where I purchased the vehicle to inquire about the severity of this problem. I specifically... Read more
Incident date: Jan 15, 2022
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, there was an abnormal popping sound before the door separated from the hinges. The contact stated that the welds to the door had fractured. The vehicle was taken to the dealer and the contact was unformed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was conta... Read more
Incident date: Jun 7, 2023
The trucks computer has a glitch the past few weeks where it will request permission repeatedly for OTA updates. Since this started, the rear view camera sometimes stays on after shifting from reverse to drive. It has remained on up to 30-40mph before the screen goes completely black. When the screen goes black, no functions work on the screen or audio/nav/camera controls except the radio on/of... Read more
Incident date: Jul 17, 2023
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the vehicle unintendedly shifted into neutral(N). The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 09V333000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 159,900.
Incident date: May 28, 2023
My 2018 Subaru Forester should be included in a recall and subaru is denying that this recall exists. My SRS air bag light is on. The dealership wants to charge $1216.73 to replace the passenger side seat occupant detection sensor mat Information from https://www.nhtsa.gov/vehicle/2018/SUBARU/FORESTER/SUV/AWD#recalls October 3, 2019 NHTSA CAMPAIGN NUMBER: 19V701000 Occupant Detection System Ma... Read more
Incident date: Apr 17, 2023
I was driving southbound on a main road when a car pulled out right Infront of me. This caused me to hit the left side of his car between the front and back door (Nissan Sedan) with the front right of my car. I hit his car at roughly 45mph. My car (Toyota Corolla) did not deploy any airbags. His car almost all the airbags went off. My car was totaled. The front right wheel was completely ripped ap... Read more
Crash
1 injured
Incident date: Mar 3, 2023
Screen delamination of the connect screen has started causing severe ghost touching. Making the system useless and distracting. Unable to use handsfree systems, navigation, radio, or access vehicle settings including the jack mode for the air suspension. On my vehicle it has not been diagnosed by the dealer but this is a known and common issue with this system for 2018 and 2019 and fca\stellantis ... Read more
Incident date: Feb 22, 2023
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving 65 MPH, the oil warning light was blinking. The contact checked the oil level and noticed that there was no oil in the engine; the contact added oil to the engine. The vehicle was taken to the dealer to be diagnosed. The valve cover gasket was replaced, and more oil was added to the engine. On another occasion, the co... Read more
Incident date: Feb 22, 2023
The brakes make a loud moaning/squealing noise like a whale every time I brake in reverse. The brake recall did not fix the problem. They still squeal every single time I leave my driveway.
Incident date: Feb 22, 2023
I have been having problems with ford focus for a long time. I have been told that this is normal. Recently, I had my car fixed by ford. Soon after, I was having problems with car slow start, hesitation and studdering. This is the same problems I was having before. I was told by Ford dealership that it was not the transmission. They told me that it was a crack engine head and purge valve pr... Read more
Incident date: Jul 7, 2022
The front passenger seat occupant warning light was flashing. I took the vehicle to the Nissan dealership was charged $185 dollars and was told the front seat occupancy-classification sensor (OCS), needed to be replaced and it would cost me 0ver $5,900 dollars. The vehicle only has 22K miles.
Incident date: Jul 7, 2022
Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.
Incident date: Dec 17, 2022
I am 5'9 and it is not possible for me to see the whole dash. The steering wheel blocks the low third of the dash. Cannot see important information. Also, the headlights do not put out nearly enough enough light. Have to turn on fog lights to see well.
Incident date: Dec 17, 2022
I am 5'9 and it is not possible for me to see the whole dash. The steering wheel blocks the low third of the dash. Cannot see important information. Also, the headlights do not put out nearly enough enough light. Have to turn on fog lights to see well.
Incident date: Dec 6, 2022
The rear bathroom window, on the left side (driver’s side), separated and fell off the coach. The incident was not observed in real time but discovered after a stop at an RV park. The window fell off somewhere along a busy Interstate. This is a potential hazardous if not life threatening condition. There is a recall for these windows (NHTSA Campaign Number: 21V529000), but apparently my coach wa... Read more
Incident date: Dec 6, 2022
The rear bathroom window, on the left side (driver’s side), separated and fell off the coach. The incident was not observed in real time but discovered after a stop at an RV park. The window fell off somewhere along a busy Interstate. This is a potential hazardous if not life threatening condition. There is a recall for these windows (NHTSA Campaign Number: 21V529000), but apparently my coach wa... Read more
Incident date: Oct 10, 2022
The RV had been driven about 20,000 miles and had about 250 accumulated hours on the onboard ONAN 4000 generator. I performed an oil change and did a test run of the generator when I happened to notice major generator tail pipe movement particularly during the start operation but which also continued during normal run operations. So I began to investigate and discovered that the tail pipe suspe... Read more
Incident date: Oct 10, 2022
The RV had been driven about 20,000 miles and had about 250 accumulated hours on the onboard ONAN 4000 generator. I performed an oil change and did a test run of the generator when I happened to notice major generator tail pipe movement particularly during the start operation but which also continued during normal run operations. So I began to investigate and discovered that the tail pipe suspe... Read more
Incident date: Oct 10, 2022
The RV had been driven about 20,000 miles and had about 250 accumulated hours on the onboard ONAN 4000 generator. I performed an oil change and did a test run of the generator when I happened to notice major generator tail pipe movement particularly during the start operation but which also continued during normal run operations. So I began to investigate and discovered that the tail pipe suspe... Read more
Incident date: Aug 12, 2022
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off... Read more
Fire
Incident date: Aug 12, 2022
This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off... Read more
Fire
Incident date: Aug 15, 2022
CABIN "DOGHOUSE" ENGINE COVER WAS NOT PROPERLY INSULATED AGAINST HEAT AND NOISE FROM THE ENGINE. THIS COACH (SERIAL NUMBER 2L1AU8065) SHOULD HAVE BEEN COVERED UNDER JAYCO SAFETY RECALL NO. 9903527, NHTSA RECALL #20V-667, BUT FOR SOME REASON WAS NOT INCLUDED. THIS PRESENTS AN IMMEDIATE THREAT TO US THE OWNERS AS ARE COMMITTED TO AN EXTENDED TRIP WITH THIS VEHICLE WHICH WE JUST RECENTLY PURCHASED, B... Read more
Incident date: Aug 15, 2022
CABIN "DOGHOUSE" ENGINE COVER WAS NOT PROPERLY INSULATED AGAINST HEAT AND NOISE FROM THE ENGINE. THIS COACH (SERIAL NUMBER 2L1AU8065) SHOULD HAVE BEEN COVERED UNDER JAYCO SAFETY RECALL NO. 9903527, NHTSA RECALL #20V-667, BUT FOR SOME REASON WAS NOT INCLUDED. THIS PRESENTS AN IMMEDIATE THREAT TO US THE OWNERS AS ARE COMMITTED TO AN EXTENDED TRIP WITH THIS VEHICLE WHICH WE JUST RECENTLY PURCHASED, B... Read more
Incident date: Jun 14, 2022
The Trimark ignition component failed and was subject of a 2020 recall that was not completed by the dealer who sold me this RV. The failed Trimark was returned to Spartan Chassis. It is a 2020 recall item. Component inspected and replaced by RV Repair Service, new Trimark installed and worked. There were no warnings, when it failed there was no way to start the RV and it was stuck for a week whe... Read more
Incident date: Sep 10, 2021
Blind spot warning is supposed to detect a vehicle at the rear bumper to the front of the motorhome. There are 3 units on each side of my motorhome, rear/middle/front. It detects a vehicle at the front quarter of the motorhome only. I have contacted Entegra for 6 months now with no results. Questioning other owners and many say they do not work properly but pay no attention to them. I use the... Read more
Incident date: Mar 30, 2022
In march of 2021 I left Las Vegas Nevada for home (montana) . 70 miles north on highway 93 (2 lane 70 mph ) road def level light came on . Engine power reduction in 30 miles. I then called Spartin mgf. was told to find a rock and hit the top of the DEF head.?? Ok so i did lights went out and i went on 200 miles later lights came on again! found a safe place to pull over and repeated previous instr... Read more
ENTEGRA
CORNERSTONE
(2022) - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Feb 18, 2022
Incident date: Aug 4, 2021
The contact owns a 2022 Entegra Cornerstone hauled by a 2022 Spartan Motorhome. The contact stated that while traveling at 59 MPH, the tire pressure monitoring screen indicated that one of the outer passenger’s side rear tires needed service. The contact took the vehicle to National Indoor RV Centers (11280 N Solar Canyon Way, Surprise, AZ 85379) for service. In spite of the service repair, the ... Read more
Incident date: Jan 17, 2022
The contact owns a 2016 Entegra Anthem Motorhome. The contact received a recall notification for NHTSA Campaign Number: 16V761000 (Equipment) and the RV was taken to the dealer for recall repair. The dealer replaced the Tempurpedic Sealy Mattress with a new Sleep Number Mattress; however, the dealer advised the contact that there was a piece missing from the new Sleep Number Mattress. The contact ... Read more
Incident date: Sep 27, 2021
Defective tone rings and sensors cause the Traction control system (TCS) and ABS system to be disabled. Cruise control is also disabled. Repair parts have been back ordered for months. Ford repair facility has advised vehilce is unsafe to drive .
Incident date: Sep 27, 2021
Defective tone rings and sensors cause the Traction control system (TCS) and ABS system to be disabled. Cruise control is also disabled. Repair parts have been back ordered for months. Ford repair facility has advised vehilce is unsafe to drive .
Incident date: Nov 4, 2021
Exterior storage bin lights are so hot they burnt items in the storage bin. This would have cause a major fire if we didn’t catch it in time.
Fire
Incident date: Nov 4, 2021
Exterior storage bin lights are so hot they burnt items in the storage bin. This would have cause a major fire if we didn’t catch it in time.
Fire
Incident date: Aug 16, 2021
The contact owns a 2019 Entegra Anthem. The contact received notification of NHTSA Campaign Number: 21E032000 (Fuel System, Diesel). The contact stated that the dealer was made aware of the recall but informed the contact that they were unable to perform recall repairs on motorhomes. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconn... Read more
Incident date: Aug 5, 2021
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told th... Read more
Incident date: Aug 5, 2021
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told th... Read more
Incident date: Aug 5, 2021
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told th... Read more
Incident date: Jun 6, 2021
The DEF head sensor failed giving a warning that the engine would be derated if the engine was not shut off. The safety hazard with a derated engine is that 5 mph is top speed, not only endangering my vehicle, plus other vehicles near by. The head sensor was replaced by Cummins after purchasing a replacement tank with a new head sensor attached. The purchase was made from Spartan, the manufacturer... Read more
Incident date: Jun 6, 2021
The DEF head sensor failed giving a warning that the engine would be derated if the engine was not shut off. The safety hazard with a derated engine is that 5 mph is top speed, not only endangering my vehicle, plus other vehicles near by. The head sensor was replaced by Cummins after purchasing a replacement tank with a new head sensor attached. The purchase was made from Spartan, the manufacturer... Read more
ENTEGRA
CORNERSTONE
(2018) - FUEL/PROPULSION SYSTEM
Aug 1, 2021
Incident date: May 3, 2021
While driving across Florida, the “Check Engine” light and first of three DEF Head “Service Codes” on our 2018 Entegra Cornerstone 45’ RV came on, indicating that our Diesel Exhaust Fluid (DEF) system had an issue. From previous social media posts from other Entegra Owners, we immediately contacted the chassis manufacturer, Spartan. They requested that we contact Cummins-Orlando, FL for... Read more
ENTEGRA
CORNERSTONE
(2018) - ENGINE
Aug 1, 2021
Incident date: May 3, 2021
While driving across Florida, the “Check Engine” light and first of three DEF Head “Service Codes” on our 2018 Entegra Cornerstone 45’ RV came on, indicating that our Diesel Exhaust Fluid (DEF) system had an issue. From previous social media posts from other Entegra Owners, we immediately contacted the chassis manufacturer, Spartan. They requested that we contact Cummins-Orlando, FL for... Read more
Incident date: Jul 28, 2020
DEF failure 7/28/2020. Can not drive Vehicle. Goes into slow mode There are warning lights and messages that state do not drive.
Incident date: Jul 28, 2020
DEF failure 7/28/2020. Can not drive Vehicle. Goes into slow mode There are warning lights and messages that state do not drive.