Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 169 complaints for ENTEGRA
Incident date: Apr 27, 2024
The wipers are erratic. This has been going on from 04/27/2024 to the current day. RV repairs keep trying to fix them but is not successful. It use to be the drivers side windshield wiper that would wipe erratically and would wipe beyond the window. Supposedly it was fixed and we went on a trip this past January 2026 and both left and right side completely wiped off of the RV, onto the hood got st... Read more
Incident date: Feb 11, 2026
1) The windshield wiper on the driver’s side completely detaches from the window and becomes stuck. Despite being repaired three times, with the motor and arm replaced, the wiper still exhibits the same problem. 2) The only door to the vehicle fails to close properly. It pops open while traveling on the freeway. Even when parked and locked, the door remained wide open for eight hours with my pe... Read more
Incident date: Feb 11, 2026
1) The windshield wiper on the driver’s side completely detaches from the window and becomes stuck. Despite being repaired three times, with the motor and arm replaced, the wiper still exhibits the same problem. 2) The only door to the vehicle fails to close properly. It pops open while traveling on the freeway. Even when parked and locked, the door remained wide open for eight hours with my pe... Read more
Incident date: Feb 11, 2026
Received a warning light and vehicle decelerated with a loss of power. After researching the issue it was determined that it was the crankshaft sensor that had become delaminated. Of which there is a current recall that would not be honored by FCA
Incident date: Jan 23, 2026
I made a 6-mile trip from my garage and back (12 miles total). The next day, my neighbor asked me to come outside to inspect my driveway where I found a trailing stream of oil. The oil leak was substantial enough to visibly observe an unbroken ribbon of oil spanning the entire length of the asphalt street leading to my driveway and a large pool of oil where I waited momentarily for the garage door... Read more
Incident date: Jan 23, 2026
This is being submitted again with supporting emails with the dealer. This is a entegra launch (owned by jayco) This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2... Read more
Incident date: Jan 22, 2026
I have been dealing with a sweet/Christmas-like smell in my car occasionally for the last several months. This is a health & safety concern for me involving ethylene glycol fumes in the cabin. These fumes could be linked to why I have experienced increased sinus headaches over the past several month. I took it into CarMax (where I purchased the vehicle) and they were able to diagnose the issue a... Read more
Incident date: Jan 22, 2026
This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was ... Read more
Incident date: Sep 11, 2025
Was driving along at approximately 25 mph and had a major sudden failure of the right rear tire
Incident date: Oct 5, 2025
The contact owns a 2020 Freightliner M2. The contact stated that while driving approximately 10 - 15 MPH and pulling out of the parking lot, the rear passenger’s side window above the kitchen sink started detaching from the vehicle. While driving approximately 60 MPH, the window detached from the vehicle. The contact became aware of NHTSA Campaign Number: 20V337000 (Visibility), and linked the ... Read more
Incident date: Oct 5, 2025
I live in Alabama. Temperature here is 34 degrees so far in the morning. My check engine light is on. I have taken it in and had diagnostics and they can't find a code or code history. My heat and AC do not work properly if the ambient temperature on the cluster doesn't show up or is not correct. 72 degrees when it's not working right will run you out of the car it's so hot. The cluster currently... Read more
Incident date: Oct 5, 2025
The contact owns a 2020 Freightliner M2. The contact stated that while driving approximately 10 - 15 MPH and pulling out of the parking lot, the rear passenger’s side window above the kitchen sink started detaching from the vehicle. While driving approximately 60 MPH, the window detached from the vehicle. The contact became aware of NHTSA Campaign Number: 20V337000 (Visibility), and linked the ... Read more
Incident date: Aug 10, 2025
Was unable to accelerate quickly. Very scary. Torque converter lurching.
Incident date: Aug 14, 2025
The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving at an undisclosed speed, the message “Back Over Prevention Camera Unavailable” was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was recently taken to the dealer, and an unknown recall repair was performed. The cont... Read more
Incident date: May 31, 2025
There are times that the brake assist will stop working. The bake assist light has started coming on once in a while. I looked up the vin and it said all recalls were repaired. I have a concern that the vaccume brake issue was not properly taken care of at whatever dealership that claimed to fix the issue.
Incident date: May 31, 2025
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 10 MPH, the contact heard a grinding sound coming from the transmission. The contact pulled over to the right side of the road for 5-10 minutes, and then the vehicle was driven to an auto body shop. The vehicle was still drivable, and an independent mechanic was contacted. The vehicle was taken to the independent mechani... Read more
Incident date: Jun 22, 2025
1: Fuel pump - This recall was fixed last weekend on 6/14/25. On [XXX] My vehicle stalled on a major road with my son in the car. 2: I have my [XXX] son with me most of the time. The vehicle stalled while I was driving. Myself or my son could of been very injured or worse if I wasn't able to get off the main road. The fuel gage said it was full of gas, but it wasn't moving with what miles the ca... Read more
Incident date: Jan 11, 2022
The contact owns a 2014 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The con... Read more
Incident date: Jan 11, 2022
Rear hatch door does not open high enough for normal height people. Men who load things keep bashing their heads. My husband is 5’10” and he almost got knocked out. This needs to be addressed. Honda said to take it in but the dealer said no repair possible. That also makes my car worth less as I can’t sell it.
Incident date: Jan 11, 2022
The contact owns a 2020 Entegra Aspire RV. The contact stated that while driving approximately 70 MPH, the emergency exit door window erroneously ejected from the RV. The cause of the failure was not determined. The RV was not repaired. Additionally, while operating the RV, there was an abnormal fuel odor present inside the RV. The RV was taken to the local mechanic who determined that the #1 fuel... Read more
Incident date: Apr 25, 2025
It’s been almost 2 years with this recall been waiting for a fix. I am feeling in safe in the vehicle, I’m driving.
Incident date: Jan 24, 2025
The slide mechanism and gear rack are out of spec per their manufacturer of the component (schwintek inverted gear rack). On my unit the “shoe” part of the rack has failed (possibly because of improper installation) and I am afraid that if the slide is not secured by the gear rack that it could slip out while the vehicle is in motion. Lippert does have a TSB for this, but apparently doesn’t ... Read more
Incident date: Jan 1, 2025
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The... Read more
Incident date: Jan 1, 2025
My brake power booster needs replacing urgently. There is currently a recall for 2010 Ford Edge (2010-2014 Edge & MKX Vehicles specifically). My Edge however is not included. I do not understand why. This is the recall I am referring to: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 11, 2024
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shifted hard and made an abnormal humming sound. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission fail... Read more
Incident date: Jan 24, 2025
The contact owns a 2021 Acura TLX. The contact stated while driving 55 MPH and depressing the brake pedal, the steering wheel started to shake, and the vehicle failed to respond as needed. A dealer was contacted, and the contact was able to schedule an appointment to have the vehicle repaired. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the fro... Read more
Incident date: Nov 22, 2024
The automatic breaking assist is malfunctioning most of the time it just gives me a warning on the dash that it is limited a few times it has bumped the brakes briefly like it was sensing something in front of the car the perimeter sensors are malfunctioning as well like it’s sensing something all around the car very close then those sensors completely shut off and don’t work again until the c... Read more
Incident date: Feb 11, 2025
Hello, I was driving behind a group of cars that unexpectedly slowed, then stopped. I braked, but while I was braking the car unintentionally lunged forward and hit the car in front of me. i know my foot was on the brake because the car initially slowed. My car was totaled and I was injured. The other driver was not injured.
Crash
1 injured
Incident date: Sep 13, 2024
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warran... Read more
Incident date: Oct 22, 2024
The contact owns a 2019 GMC Acadia. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was shuddering. The failure occurred while depressing the accelerator pedal. No warning light illuminated. The contact inspected the vehicle, replaced the transmission fluid, and added a protective additive as a temporary repair for the shuddering. The local deal... Read more
Incident date: Oct 22, 2024
The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. While driving approximately 42 MPH, the engine started sputtering, the check engine warning light illuminated, and the message to “Service the Engine” was displayed. The vehicle was taken to the dealer to be diagnosed and it was determined that the #2 coil and spark plug neede... Read more
Incident date: Oct 14, 2024
fuel leak on driver side tank elbow on gas pump is cracked. Low beam headlights do not work, high beams are ok.
Incident date: Sep 19, 2024
I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this new Explorer does not give an audible warning until about 4 feet near a vehicle slowing down and no br... Read more
Incident date: Oct 13, 2024
2024 Hyundai Palisade Driving at city speeds the sunroof exploded. It was so loud, sounded like a gun was shot inside the vehicle. The local law enforcement was contacted and inspected the damage. Sunroof was taped and a bag was placed over the glass and taped to be able to drive to the local dealership. Hyundai determined the sunroof was defective and replaced it.
Incident date: Oct 13, 2024
We went to an appointment and when we got back in the car, a message was on the screen. It said that the brake system has failed and we could only drive 43 mph maximum! The engine light was on and we could not accelerate beyond 43 mph. This is extremely dangerous when driving on a highway! We drove home on the interstate going 43 mph in a 70 mph zone! We had small children in the car and almos... Read more
Incident date: Sep 10, 2024
August 6, 2024 42 miles CHECK ENG light comes on August 11, 2024 299 miles CHECK ENG light comes on during start Truck shakes violently, RPM rapidly cycles from 400 – 800 RPM, all console lights flashing ON/OFF during start. Tried to back out of space, no response, then without further push on accelerator truck slowly rolled backwards. Tried to leave parking lot and pull into traffic lanes. St... Read more
ENTEGRA
CORNERSTONE
(2017) — POWER TRAIN
Sep 10, 2024
Incident date: Sep 9, 2024
Transmission issue!! Jerks on downshift as well rpm ramp up after shift of gear in 2nd to 1st gears
Incident date: Sep 3, 2024
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side front door had detached, and the hinge on the door was inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the door had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of t... Read more
Incident date: Jul 12, 2024
PTU seems to be faulting resulting in lost of power to the rear drive train
Incident date: Mar 1, 2024
I was driving home and got an error message that the coolant temperature was too high, even though the gauge showed it to be right in the middle at the normal level. The car then locked up and I was unable to turn the steering wheel for a terrifying few seconds. The car then restarted itself and I was able to drive home. a while later, I tried to start the car and it would not start and kept givin... Read more
Incident date: Mar 1, 2024
I was driving home and got an error message that the coolant temperature was too high, even though the gauge showed it to be right in the middle at the normal level. The car then locked up and I was unable to turn the steering wheel for a terrifying few seconds. The car then restarted itself and I was able to drive home. a while later, I tried to start the car and it would not start and kept givin... Read more
Incident date: Jul 25, 2024
On June 16, 2024, my vehicle stalled on a 70 mph interstate. I was able to get to the side and attempt to restart. After ten minutes, the vehicle restarted and I received a message of "Low Battery". I drove it immediately to the dealership and advised service. The next day I called the dealership for a status update and was advised the engine seized. The vehicle had 3,212 miles on it at the t... Read more
Incident date: Jul 25, 2024
Like most other owners I too have the annoying ABS failure and traction control lights dinging on and off constantly. So no traction control or ABS. You also lose cruise control We are paying for a recall as the dealers want $2000 to $2500
ENTEGRA
ASPIRE
(2014) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Aug 5, 2024
Incident date: Aug 2, 2024
The DEF system gave us a false reading and derated the engine to 5 miles per hour. We were able to make it to a repair shop and left it there.
Incident date: Aug 2, 2024
The contact owns a 2018 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer... Read more
Incident date: Aug 2, 2024
Brand new 2024 brakes squeaking. Cold starts, and now even when car has been running all day. When breaking the brakes squeak very loud. Called the dealer they said this is normal. Has not been inspected or reproduce the issue by the dealer. No warning lights appeared yet. We feel it might be a safety issue since it's a family suv brakes may fail.
Incident date: Jul 29, 2024
2018 ram 2500, abs and traction control light came on and front driverside brake locked up cause me to lose control of the truck. Almost hit 2 other vehicles. Now there's a loud grinding noise and seems to be not drivable. Vehicle was towed to my local dealer this morning 7-29-24 (kendall jeep ram chrysler). Was told by a service advisor that I could possibly be a faulty abs module but they do n... Read more
Incident date: Jul 26, 2024
Here is what happened. I was traveling on a narrow winding two-lane road at night when, desiring to see the information on the current drive, I reached down to the lower left corner of the touchscreen to change the small sub-panel located there. It was on the music panel so I swiped to the left to change to the trip information panel. As soon as I swiped to the left my lights went out and I'm driv... Read more
Incident date: Jun 18, 2024
Sticky Dash and peeling paint for tainted paint color 040/ that of which my car was painted with 040 Super White - I have documentation proving the pain code at time of purchase. Toyota over the telephone says it goes by the VIN number - but Toyota’s website states completely the total opposite - it states any vehicle painted with paint color 040 from 2008 -2017 model is eligible for a paint r... Read more
Incident date: Apr 8, 2024
I was driving my car on [XXX] , 2024, on the [XXX] highway when the car suddenly started to display many errors on the dashboard/cluster. Then, while moving, the gas pedal suddenly stopped working, and at the same time, all the electrical buttons and lights started flashing. The shift didn’t work, and the gas pedal didn’t respond, which put me in danger in the middle of the highway. Luckily, ... Read more