Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2015) - EXTERIOR LIGHTING
Dec 25, 2023
Incident date: Feb 27, 2022
High beams failure. Yes it is available for inspection. I live/travel in rural area with large sized wildlife. I require the ability to have high beams. I haven’t taken it to a service center, nor has any inspection been conducted. No warning lights, to the contrary, the interior instrumentation shows high beams are on even though they aren’t. This has been since I purchased the vehicle 2 mo... Read more
DODGE
CHALLENGER
(2015) - UNKNOWN OR OTHER
Dec 25, 2023
Incident date: Feb 27, 2022
Driving on 129 in hamilton ohio at 6 am I hit debri in the road wrapped in black plastic I didn’t see it until it was too late. It was dark outside.911 operator knew it was there but didn’t have police there with lights on to let drivers know. It was in both lanes on my side of road I hit it and tore up the front end. I still dont know what I hit and haven’t heard back from police others hi... Read more
Crash
Incident date: Dec 24, 2023
The vehicle’ Full Self driving control malfunctioned two times. This vehicle delivered to me on Aug 31, 2023. The recent full self driving malfunctioned on Dec, 16th, 2023. The vehicle was on self driving mode and about to get into a near fatal crash. I had immediately intervened and avoided the crash. This caused damaged to front passenger side tire and wheel apart from mental trauma to myself... Read more
Incident date: Dec 3, 2023
my truck has 130,000 miles on it currently. At approximately 37,000 miles the ABS and Stability systems stopped working due to a faulty Hydraulic pump. I paid $800 to have the pump and control module replaced at the dealership. The brakes worked normally for approximately 20,000 miles. Around 60,000 miles the ABS and Stability systems stopped working again with the same fault codes as before. ... Read more
Incident date: Dec 23, 2023
Water is leaking into the vehicle from the windshield cowl causing mold and wet passenger front carpets. It will be going to the dealer for the third time on Tuesday, December 26th to attempt to fix. The vehicle smells of mold and may be a health hazard. I cannot park it outside without fear the problem will get worse.
Incident date: Dec 23, 2023
My driver side tail light has water leaking into it, I reached out to Tesla to have it repaired. Tesla informed me that the amount of water in my taillight is considered acceptable, and that they will not swap it out.
DODGE
CHALLENGER
(2010) - POWER TRAIN
Dec 22, 2023
Incident date: Dec 4, 2023
When coming to a stop and brake applied car starts to vibrate. Local mechanic who looked at the vehicle believes it's the torque converter. The miles are high but it's under a the recall new engine, which technically has only approximately 60k.
Incident date: Jun 8, 2021
The contact owns a 2018 Tesla Model S. The contact stated that while driving at an undisclosed speed, the forward collision avoidance feature was inoperable. The contact stated that due to the failure, the vehicle crashed into the guard rail. The contact stated that damage was done to the front driver's side and rear driver's side of the fender. The vehicle was not diagnosed or repaired by an ind... Read more
Crash
DODGE
CHALLENGER
(2012) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 20, 2023
Incident date: Aug 1, 2023
Driving on interstate 95 in South Carolina in the high speed lane Saturday December 2 2023 late morning. Adaptive cruise control, lane keep assist, self driving modes engaged. No traffic in front, large semi truck next to passenger side about equal to side mirror, I believe it was advancing. Car sounds collision warning beep and executes full emergency barking with seat belt tensioners emergenc... Read more
DODGE
CHALLENGER
(2012) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 20, 2023
Incident date: Aug 1, 2023
Driving on interstate 95 in South Carolina in the high speed lane Saturday December 2 2023 late morning. Adaptive cruise control, lane keep assist, self driving modes engaged. No traffic in front, large semi truck next to passenger side about equal to side mirror, I believe it was advancing. Car sounds collision warning beep and executes full emergency barking with seat belt tensioners emergenc... Read more
DODGE
CHALLENGER
(2018) - VEHICLE SPEED CONTROL
Dec 20, 2023
Incident date: Dec 9, 2022
Service Electronic braking system. ABS dashboard light illuminated. Traction control symbol illuminated. Dashboard brakelight illuminated. Faulty ABS control module diagnosted by independent repair center.
DODGE
GRAND CARAVAN
(2019) - ENGINE AND ENGINE COOLING
Dec 20, 2023
Incident date: Dec 19, 2023
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, the accelerator pedal was depressed and there was an abnormal knocking sound coming from the engine. The contact stated that the knocking became faster and louder whi... Read more
DODGE
GRAND CARAVAN
(2019) - STEERING
Dec 20, 2023
Incident date: Dec 19, 2023
The contact owns a 2013 Ram 1500. The contact stated that while driving at 30 MPH, the steering wheel seized. The contact stated that the power steering became inoperable. The contact pulled into a parking lot, turned off the vehicle, and the steering wheel was released. After restarting the vehicle, the steering wheel was difficult to turn to the left or the right. The steering symbol was illumin... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE AND ENGINE COOLING
Dec 20, 2023
Incident date: Dec 19, 2023
The contact owns a 2020 Ford EcoSport. The contact stated while driving 55 MPH, there was an abnormal dinging sound detected. The contact stated that the engine had seized. The low-oil pressure message was displayed. The driver pulled over, checked underneath the hood, and noticed there was an oil leak. The vehicle was towed to an independent mechanic, who informed her that the failure was due to ... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 19, 2023
Incident date: Nov 1, 2023
The fix for recall 23V-838; TC2023-657 has made using the feature more unsafe to use than in previous iterations.
Incident date: Dec 19, 2023
The contact owns a 2013 Hyundai Veloster. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The ... Read more
Incident date: Nov 21, 2023
The tensioner pulley bolt for the serpentine belt keeps snapping.
Incident date: Dec 15, 2023
Experiencing issues with the catalyst or catalyst converters. Misfire and codes as well as check engine light present
Incident date: Dec 15, 2023
Experiencing issues with the catalyst or catalyst converters. Misfire and codes as well as check engine light present
Incident date: Dec 18, 2023
I just purchased this vehicle on Saturday.And now my engine light is on.It is blinking.I did my research after getting the car and the code p1326 came up at autozone.after that it showed that code with recalls for 2011 to 2017.
DODGE
GRAND CARAVAN
(2018) - ENGINE
Dec 18, 2023
Incident date: Dec 17, 2023
Many people have had issues with premature wear of the camshaft lobe and the valve followers due to the factory installed cam chain tensioner. The cam chain tensioner is almost a problem with any KTM Duke 790/890 or KTM Adventure 790/890. All of these bikes have issues with these specific problem within the first 10,000 miles. This cam chain tensioner failure can led to catastrophic engine failure... Read more
Incident date: Dec 16, 2023
The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal clicking sound while being opened. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check strap on the weld had separated. The mechanic informed the contact that the door could drop and not close properly. The vehicle wa... Read more
DODGE
GRAND CARAVAN
(2010) - VISIBILITY/WIPER
Dec 18, 2023
Incident date: Dec 18, 2022
this was a recall and all parts broke again . called dealer december 18 2023 and they have no idea what to do .
Incident date: Dec 18, 2023
Initial incident vehicle had failure to correctly advance when placed in drive after startup. Vehicle then suddenly jerked forward into drive and was able to proceed. Took the vehicle into the dealer that I purchased from and they told me that nothing was wrong and the vehicle was in perfect condition with no mechanical problems. About a month later (yesterday) while I was out shopping the vehi... Read more
Incident date: Dec 13, 2023
Airbag light went on. Took it to the Nissan dealer in Naples, Florida paid to have diagnostics done to determine the problem. The drivers seat airbag is defective. Per the diagnostics, The dealer service department said it was a safety issue.
Incident date: Jul 22, 2023
My vehicle had a crash before receiving the recall on 28th august 2023 at 10.00am. The car swerved to the right and dashed on a parked car. There were no injuries. But the Cars right front was damaged. At first I could not understand what happened and because of the dash the airbags got deployed and I was dazed for moments. Later when the towing truck moved the car I saw the left front tire had bu... Read more
Crash
Incident date: Dec 17, 2023
There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put... Read more
Incident date: Dec 17, 2023
There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put... Read more
Incident date: Dec 17, 2023
The LED headlights on newer cars are too bright and unsafe for oncoming traffic. They are exceptionally bright in comparison to the older halogen headlights. They are blinding because they appear as extremely bright pinpoint sources of light and produce more glare for oncoming drivers. There should be regulations limiting the brightness of headlights in general and also the minimum size of the ... Read more
Incident date: Dec 9, 2023
Instrument gauge cluster circuit holders are failing. As a result, the odometer screen, screen for oil and gas do not light up. This is dangerous as you are unable to know when you need to fill up or if your car has enough oil. It can result in running out of gas in an unsafe location or ceasing the engine.
Incident date: Dec 1, 2023
I started my car one morning and heard a new noise that sounded like something was loose in my engine. I would hear this noise at idle and while starting the car. I took it to my mechanic who diagnosed a cracked flex plate.
Incident date: Dec 15, 2023
Engine would not accelerate after stopping at a store. Limped home at 15 mph. Engine light came on a few miles from home. Vehicle would not stay running the next morning and had to be towed to dealership. Problem was an injector that the seal had failed on causing the engine to flood with gasoline. Dealership stated they had seen multiple injector failures and replacement parts now have a differen... Read more
DODGE
GRAND CARAVAN
(2015) - EXTERIOR LIGHTING
Dec 15, 2023
Incident date: Dec 15, 2023
Vehicle experienced catastrophic power failure while I was driving. Without warning, the vehicle shut down completely. The engine stopped, the brakes engaged, the dash went black. There was no way to communicate with the vehicle -- no way to engage emergency flashers or even to push it to the side of the road (because the brakes were locked). There was a loud "pulse" sound coming through the speak... Read more
DODGE
GRAND CARAVAN
(2016) - SUSPENSION
Dec 15, 2023
Incident date: Dec 13, 2023
The contact owns a 2019 Tesla Model 3. The contact stated that while turning the steering wheel to the left or the right, there was an abnormal creaking sound. The failure occurred at various speeds and occurred intermittently. The vehicle was taken to the dealer who diagnosed and determined that the creaking sound was coming from the front upper control arm while turning the vehicle and the front... Read more
Incident date: Dec 14, 2023
The Control Unit, Smart Power - Honda (38320-TG7-A52) part failed on the vehicle after 50k miles. The issue caused all the lights in the cabin to flicker/click and the alarm to go off intermittently. The alarm could not be shut off.
Incident date: Dec 14, 2023
Going into neutral on its own almost causing a accident and slipping. Yes inspected by service department. No warning
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Dec 14, 2023
Incident date: Aug 12, 2023
The contact owns a 2009 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactu... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Dec 14, 2023
Incident date: Nov 30, 2023
My husband was driving when both the oil light and the engine light came on. He lost power. Thankfully he was on a road with no traffic.The oil pump is not working. The engine needs to be replaced only after 3 years. Took it to the dealership, they told him that the engine would need to be replaced. He was then told he could drive it back home, he was in a different county than what we live. We to... Read more
Incident date: Dec 14, 2023
While returning home from vacation, the high pressure fuel pump on my vehicle failed. This happened while in heavy traffic traveling 70mph on I-95. This incident left myself, my husband, and my four month old infant at the time stranded on the I-95 shoulder in 90 degree heat for three hours. My husband was barely able to maneuver the vehicle to the shoulder after all power was lost and the car ... Read more
Incident date: May 22, 2020
My wife and I were returning from a Thanksgiving trip to relatives in Virginia southbound on I 95 She was driving and we both felt the car shudder as we began to lose speed. There was no acceleration even though the Tachometer was in a high range. We limped into a Rest Area ,shut down the car and called a tow service. We were towed to Deacon Jones Nissan in Golsboro, N.C. where we were told w... Read more
Incident date: Dec 13, 2023
The coating on the angel.eye wiring is made to deteriorate (environmental purposes) but leads to shorting out. Now my angel eyes don't turn on. Wiring needs to be replaced. Could possibly cause a fire I would assume as the live wires have no coating. Multiple forums talk about this issue and lots of drivers experience this. It is a hazzard and possible fire instigator the same as the blower motor ... Read more
Incident date: Nov 28, 2023
The welds on the door bracket broke from just opening the door with no force
Incident date: Dec 9, 2023
This is the 3rd incidence of this issue (July, Oct, Dec), but we have been advised that a software update is not yet available from the manufacturer. In all instances, we were travelling at a normal rate of in-city traffic (30-45 mph) and all of sudden the vehicle will not accelerate above 25 mph regardless of the position of the throttle. My dealer, Mercedes Benz of Tampa, advises that the prob... Read more
Incident date: Nov 23, 2023
I bought my vehicle the later part of 2021 and the transmission and engine no longer work and need to be replaced. When I first purchased the vehicle the battery completely died in less than 6 months. Numerous repairs and now the warranty won't work since I am over 60000 miles even though I have not met the expiration date on my warranty. They want to charge me between 8000-12000 for repairs.
DODGE
GRAND CARAVAN
(2019) - ENGINE
Dec 11, 2023
Incident date: Dec 11, 2023
The car warning lights turn on and the car shuts down. The problem is with the Hybrid battery that is malfunctioning. This is a serious life and death problem. After the vehicle stops it goes in neutral and rolls .
DODGE
SPRINTER 2500
(2008) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Dec 11, 2023
Incident date: Dec 11, 2023
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while closing the driver's and passenger's front doors, she noticed that the rubber piece covering the metal had deteriorated. The doors failed to lock while inside or outside the vehicle. The interior lights failed to turn off after closing the doors. The door ajar message was displayed. The contact was unable to view the fue... Read more
Incident date: Dec 8, 2023
The truck intermittently shows an alarm for failure of the abs braking system. This suddenly shuts off the cruse control and disables the abs. The loss of cruse control caused the truck to suddenly drop in speed in a highway traffic situation, which nearly caused a car behind me to hit me. The loss of abs leaves the truck vulnerable to brake related accidents in slippery or wet weather. I contacte... Read more
Incident date: Dec 10, 2023
Cracked windshield (2nd incident in less than 18 months). Windshield cracked without any impact with rocks or other objects. This is an OEM windshield that was installed and calibrated at Sheehy Subaru Springfield, VA. This windshield easily cracks or is damage (impacts blemishes) by minor/small objects, which is unreasonable. This latest incident that I am reporting is a hair line crack, ab... Read more
Incident date: Dec 10, 2023
Many issues with transmission shifting hard. Transmission not downshifting while stopped, so unable to take off normally. Transmission not engaging at all while on interstate traveling 65mph, forced to pull over to avoid causing accident. Warning lights including wrench, and engine appear, then disappearing after ignition turned off and on again. When taken to dealership it was reported that the ... Read more