Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Dec 18, 2023

Unknown SRS light comes on and stays on I'm afraid the system will not work properly in an accident.

Incident date: Jan 8, 2024

2018 Honda Accord Touring 1.5T (CVT) 43,600 mi 12/27/2023 -Various warning messages over the course of previous 6 months -Started with a light vibration at cold startup, progressed to CEL flash and engine shut down -Vehicle brought to Honda dealership for a cold start misfire on cylinder 1 12/28/2023 -Vehicle diagnosed with leaking head gasket (cylinder 1) AND failing injectors on 2 and 4 -All re... Read more

Incident date: Dec 14, 2023

Possible control arm failure, been reading online that this has been a known issue with these and nothing has been done about it. My wife was driving with our 3 small children when the vehicle went left on its own with no steering causing her to lose control jumping the west bound lanes of traffic. Luckily no traffic was coming or this would have ended badly. My wife has minor injury’s and my ch... Read more

Crash 1 injured

Incident date: Dec 14, 2023

I have been employed in the Automotive Parts and Repair business for over forty years. I notice my vehicle exhaust sounded different than usual. I suspected the flex pipe part of the front exhaust pipe was leaking. This was confirmed by my local auto repair shop during a service visit. During my time as GM Parts Manager I can speak from experience to the problems these flex pipes cause because I... Read more

Incident date: Jan 1, 2024

Brought this sport utility truck from a dealership out of Sandersville, Geogia in 2018. Never had an issue with this vehicle. All services are done in the dealership. It previously has 168k mileage. I have always heard sounds from as i have learned is the ABS motor\pump system since purchasing the vehicle in 2018, but never any issues. Now November 2023 this ABS situation has my whole dashboard li... Read more

Incident date: Dec 4, 2023

The contact owns a 2017 Ford Explorer. The contact stated while driving 50 MPH, the engine temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the internal water pump needed to be replaced. The vehicle was not repaired. The dealer was contacted, and it was stated that the vehicle was no longer under warranty. The manufa... Read more

Incident date: Nov 15, 2023

The contact owns a 2019 Ford Ranger. The contact stated that while driving at approximately 35 MPH, the vehicle lunged forward while shifting gear. There were no warning lights illuminated. The contact called the local dealer and scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 26,800.

Incident date: Dec 22, 2023

This complaint references the open recall with the Kia reference SC276 and the NHTSA reference of 23V534. Kia has not been able to provide me with repair despite a notice from them stating a remedy is available, and appears Kia may be sending out faulty notices. I first received notice in July/August, 2023 that this recall was in process but remedy was not available. This week, I recieved a lett... Read more

Incident date: Dec 28, 2023

motorcycle continuous to turn off, has happened in turns, while on the freeway and loosing full control of the motorcycle and having to pull off while cars are behind me at fast speeds. Issue continuous to occur has happened continuously even after being taken to a Harley dealership where they have assured me it’s fine.

Incident date: Jan 2, 2024

ABS module failing and causing ABS sensor, TPS sensor, powersteering sensor and hand brake light turn on. Very dangerous when you meed ABS in action. When i research almost all cars from 2014 having this issue. Honda must recall this car to replace abs module

Incident date: Jan 1, 2024

Cylinder head is leaking oil due to known defect by Mazda. The rocker arm rubs the cylinder and causes the wall the thin and oil to leak through. Oil sprays on exhaust and other moving parts causing a safety concern due to possible oil combustion. This is in relation to TSB SA-031/21. Only alert is the low engine oil light due to the leak. At this point, oil has already covered a majority of ... Read more

Incident date: Jan 1, 2024

Got a diagnostic done and the engine is needing a timing jump and lower bearing that causing noise.

Incident date: Dec 27, 2023

The vehicle's steering wheel vibrates regardles driving on highways/freeways and/or city streets. It happens since day 1 of ownership and has been owning for 4 months now. The vehicle's screen got blacked out twice when it was moving; thus, i couldn't read speed and perfom other functions such as turn on AC and/or heat. The regenerative braking/one pedal driving sometimes does not work. It some... Read more

Incident date: Jan 1, 2024

The contact owns a 2017 Fiat 500. The contact stated that the driver's side and passenger's side door handles fractured and detached from the inner side of the handle. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the contact was informed that water had entered the door handles. The door handles were replace... Read more

Incident date: Jan 1, 2024

9/29/23 Vehicle left my wife stranded on in parking lot would not start. Had vehicle towed to garage. Garage had to replace the fuel pump as the impellers were no longer working. Vehicle would not turn over acted like bad gas, shop put in fresh gas still would not start. Found failed fuel pump. 1/04/24 Called Honda 888-234-2138, rf teh 12/23/2023 recall on additional 2.8 mil units including my ody... Read more

Incident date: Jan 1, 2024

starter smoking cut off on me have to have it towd gas leak smell of gas

Incident date: Jan 1, 2024

starter smoking cut off on me have to have it towd gas leak smell of gas

Incident date: Jan 1, 2024

I am not complaining about my vehicle, but about the many vehicles on the road today with headlights that are not focused enough, or just TOO BRIGHT. Especially vehicles like pickup trucks that have headlights mounted at about the same height as my windshield and rear window. These vehicles headlights are so bright that they hit all my mirrors and blind me at night from behind. In addition many n... Read more

Incident date: Dec 31, 2023

I bought this 2008 Saturn Aura from dealer on 09/13/2023. Since I bought it, I fractured my hand and foot while checking the tires and brakes. 10/27/23 - I put the car in park to investigate what was causing the constant rattling noise while at the same time the car would shudder. While I was on one knee with one hand on ground so l could bend and look into the wheel well, the car rolled the tire... Read more

Crash 2 injured

Incident date: Dec 8, 2023

I was stopped at a stoplight and the rear windshield shattered.

Incident date: Dec 8, 2023

Brake lights turns off when parked and engine off. But even with the engine off and nobody in the car the brake lights turn on. A mechanic replaced brake light switch. Engine off and brake lights off. Later the brake lights turns on when engine off and nobody in the car. Replaced brake pedal assembly and still same problem. Is this a common problem with Dodge Grand Caravans? Mine is 2013 mod... Read more

Incident date: Dec 8, 2023

I purchased a 2017 Volkswagen Touareg V6 in October 2023. A problem with the vehicle revealed itself right away. It was consuming too much oil. Oil splatter is present on the hood, the car doors, the back bumper and built up oil residue is present in both tailpipes. Oil has to be added in about three week intervals. The vehicle is displaying the same issues as the vehicles recalled under recall nu... Read more

Incident date: Oct 11, 2023

Rear door locking system failure. Door opened suddenly and without warning while driving endangering occupants. The door locking mechanism will not allow the door to remain secure and closed when shut. Online search revealed many similar incidents occurring for other drivers.

Incident date: Dec 4, 2023

While driving the ABS and traction control warning flashes and dings with every small bump that is hit. Confirmed HCU unit by stans garage in Duncanville tx

Incident date: Dec 18, 2023

When driving in the rain going through puddles power steering will intermittently stop working.

Incident date: Dec 18, 2023

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Response: Slowing down to make a left turn, Steering locked up, Electrical devices flashing, Service Stabilitrak Indicator, Chimming, Engine shut off then turned back on 2. How was your safety or the safety of others put at risk? Response: YES truck shut off when turning across traffic 3. Has th... Read more

Incident date: Dec 18, 2023

Incident date: Dec 30, 2023

My drivers door will only open about 6 inches. I have to crawl across the console to drive. I took it to ford dealer who said it was a ford issue but I was a few months beyond my 36 month warrenty so it wasn't covered. He also said not to roll down the window or it might shatter.

Incident date: Dec 23, 2023

There are currently approximately 22,000 miles on this vehicle. On approximately December 22, 2023, the car was operating normally, and has been since purchased with 3 miles on it, the car was being parked into a flat parking spot at a local store, when the car was stopped completely, the engine/start button was pushed, which normally put the car into park and shut the car down, this time, the ca... Read more

Incident date: Oct 31, 2023

The contact owns a 2022 Ford Ranger. The contact stated that the brake pedal and accelerator pedal were too close together. While driving at various speeds, the contact’s foot slid off the brake pedal onto the accelerator pedal and the vehicle lunged forward. While reversing, the vehicle automatically backed up, but after depressing the brake pedal, the vehicle jumped several feet. There were no... Read more

Incident date: Nov 18, 2023

My wife was driving on the highway to work when it was raining. Both of the wipers stopped working all of a sudden causing her to not be able to see out of the windshield. When she got home that night I could see that the linkage arm had came off the ball joint.

Incident date: Dec 22, 2023

vehicle only has 14k miles and is showing an error message for "check forward safety system" and "check smart cruise control system" after some research found this is a very common issue with multiple Elantra's where the front radar goes bad causing safety systems such as automatic braking/acceleration, and cruise control to not work. this is a big safety issue that has been reported by many drive... Read more

Incident date: Oct 13, 2023

Flex coupler went bad - $500 replacement. The Optima was already recalled for this same part. Please recall the Forte lines so that we can be reimbursed for this obvious Kia issue.

Incident date: Sep 8, 2023

Front upper control arm ball joints squeaking noise. Turning the steering wheel produces loud squeaking noise. The ball joints seem susceptible to outside elements (ie water from raining) and lose internal grease and dried up creating frictions. 2018 Tesla Model 3 Long Range

Incident date: Dec 7, 2023

Excessive frame rusting. There are holes in the frame from rusting. At this point in time there isn’t anything I can do about the issues. Frame is unrepairable.

Incident date: Dec 27, 2023

Mechanic found metal in engine oil. Stated that the engine appeared to be "deteriorating" as the metal was not a contaminant, but instead he determined it to be from the engine itself.

Incident date: Dec 27, 2023

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN too... Read more

Incident date: Dec 27, 2023

The contact owns a 2020 Honda CR-V. The contact stated that while driving 10 MPH and coming to a stop, the steering wheel became loose. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was found. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacture was not conta... Read more

Incident date: Dec 27, 2018

I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same th... Read more

Incident date: Jun 25, 2023

The rear window of my one year old 2023 HrV suddenly shattered, thankfully while vehicle was parked. No impact to glass or reasoning, I filed an incident report with police out of concern, they had never seen anything like it but stated it was not due to any object impact. This happened right on Christmas weekend, leaving me without a safe car to drive which ruined some of plans and dealership was... Read more

Incident date: Sep 27, 2023

After a sudden stop (no impact), the car would no longer go into or come out of gear while running. When the car is not running it will still shift normally. The repair shop initially thought it was the slave cylinder but the problem persisted. They then changed the clutch and are now recommending replacing the inner CV axle boot. The problem described is similar in symptons to the existing reca... Read more

Incident date: Dec 25, 2023

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated when the vehicle was started, the check engine warning light illuminated, and there were fumes from the exhaust entering the cabin of the vehicle. Additionally, while driving at various speeds, the vehicle stalled. The contact stated that the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the vehicl... Read more

Incident date: Dec 25, 2023

My 2018 Ford Ecosport issues began at 75,048 miles. I was driving on Highway 10 in North Ridgeville, Ohio attempting to get to the speed of 65 miles per hour when my Ecosport failed to accelerate. The engine light indicating oil came on. My life flashed before my eyes when other cars on the road failed to manuver around me, almost rear ending me off the highway. I had my Ecosport towed to a Ford d... Read more

Incident date: Nov 29, 2023

While driving on the highway a “Low Engine Oil Pressure” came up on the screen repeatedly. We immediately pulled off the highway before the vehicle started becoming jerky/shaky while running. We attempted to add oil thinking that might be issue but when we went to run the car again it became harder to start up. The car was towed to a nearby mechanic shop where the diagnostic assessment came ba... Read more

Incident date: Nov 29, 2023

Vehicle had been driving off center even after alignment was completed. Took for another one after wife almost lost control of vehicle in highway. Been at dealer since Nov 24,2023 and estimated time for completion is not until April 2024.

Incident date: Nov 29, 2023

Incident date: Jun 6, 2023

Under multiple conditions, both intercity highways and two-lane country highways the cars adaptive cruise control with randomly slowdown/brakes extremely hard. In one specific instance I was driving home in the middle of the night with a vehicle behind me and with no other oncoming traffic or cars in passing lanes and the adaptive cruise "brake checked" the car behind me, I was able to react and c... Read more

Incident date: Dec 25, 2023

I purchased the truck used from Kunes dealership in Sterling Illinois with about 80k miles. It shifted harder than I was use to in low gears, right off the bat. I was advised everything was good with it at the oil changes and inspections. In June 2023 I noticed it would not shift into reverse and without yanking in the shifter. It lunges once forward while in park in my driveway. At just over 10... Read more

Incident date: Nov 8, 2023

The contact owns a 2018 Ram 2500. The contact stated that the electronic braking system was inoperable. While driving at various speeds, the electronic braking system intermittently became inoperable. The service electronic braking service light was flashing. The vehicle was taken to the local dealer on several occasions, where it was diagnosed that the main module and wheel speed sensor needed to... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog