Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Sep 13, 2020
ABS system failure, recirculation pump failure, code C0020, Ran off road while ABS and traction control was off during wet conditions. Unsafe to drive due to safety failure on ABS.
Crash
Incident date: Jun 25, 2023
The contact owns a 2018 Honda CR-V. The contact stated while sitting at a stop light, another motorist hit her vehicle on the front passenger side. The air bags did not deploy upon impact. The contact nor the other driver sustained any injuries. A police report was filed. The vehicle was driven to an independent body shop where it was repaired. Since the accident, the contact stated that several w... Read more
Crash
DODGE
GRAND CARAVAN
(2019) — AIR BAGS
Sep 13, 2023
Incident date: Sep 6, 2023
While I was driving, a truck hit me from behind causing a 5 car accident. My car was unable to be driven from the scene. The radiator and front collision bar are very bent in, however my airbags did not deploy. The truck was going 60 mph when it hit me hard enough to cause another 3 cars to have damage. This is a potential issue for others and currently I have very bad neck and head pain from the ... Read more
Crash
2 injured
Incident date: Sep 6, 2023
Front driver ( PJB9 C21V 0619 ) and passenger ( PJB9 C21V 0419 ) tires are wearing uneven with correct alignment. Severe feathering, rought riding, and loud road noise.
Incident date: Sep 6, 2023
i cannot open the front drivers side door from the inside... it is as if the latch became disconnected
Incident date: Sep 8, 2021
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Crash
Incident date: Sep 8, 2021
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Crash
Incident date: Sep 12, 2023
My car has auto stop and every time it cranks back up my radio blinks off, my lights blink off, all the lights on my dashboard come on and the error message Steering Assist is Reduced comes on the message center. Sometimes it doesn’t want to crank back up. Today when all that happened the message service stabilitrac also came up. I can’t find any recalls.
Incident date: Sep 12, 2023
My car has auto stop and every time it cranks back up my radio blinks off, my lights blink off, all the lights on my dashboard come on and the error message Steering Assist is Reduced comes on the message center. Sometimes it doesn’t want to crank back up. Today when all that happened the message service stabilitrac also came up. I can’t find any recalls.
Incident date: Sep 12, 2023
Both steering and brake system warning lights came on and steering wheel locked in to place with no prior warning indications of power steering rack failure.
DODGE
GRAND CARAVAN
(2017) — STEERING
Sep 12, 2023
Incident date: Aug 29, 2023
Driving at highway speed (70 MPH) the power assist steering and all of the Honda Sensing suit subsystem totally quit working. The dash had multiple warming lights and dialog box's describing system failures, I continued driving till I could get off of the highway and turned the vehicle off, after about 10 minutes I restarted the vehicle and all systems and steering reset. Drove the vehicle to Lom... Read more
DODGE
GRAND CARAVAN
(2010) — LATCHES/LOCKS/LINKAGES
Sep 12, 2023
Incident date: Sep 10, 2023
The contact owns a 2013 Nissan Pathfinder. The contact stated while driving 35 MPH, the hood unlatched and struck the front windshield. No one was injured. The vehicle was taken to the dealer and the hood latch was replaced but the failure reoccurred several times. The contact received notification of NHTSA Campaign Number: 22V420000 (Latches/Locks/Linkages) however, the part to do the recall repa... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Sep 12, 2023
Incident date: Jul 3, 2023
On Saturday, Sept. 9, 2023, while driving on the highway, my sunroof exploded. It sounded like a gun shot. I drove it to the place I bought my Lexus, in March, called Sewell Lexus Dallas. They gave me a rental and said they would have their technicians look at it. They called me on Monday and said their technicians decide it wasn't a manufacture defect, but they couldn't tell me of any evidence t... Read more
DODGE
CHALLENGER
(2020) — ELECTRICAL SYSTEM
Sep 11, 2023
Incident date: Sep 9, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact coasted to the side of the road and stopped the vehicle. The contact stated restarted the vehicle after several attempts. The contact stated no warning light was illuminated. The contact stated there was white smoke coming from the exhaust. The contact stated that the fa... Read more
Incident date: Sep 10, 2023
While driving on a smooth paved road the service anti-lock brake system and service electronic brake system lights started flashing on and off. This continued for several minutes and then randomly stopped. On my return trip home after about 10 minutes of driving on the same smooth paved road the service antilock brake system and service electronic brake system lights started flashing on and off ag... Read more
Incident date: Sep 8, 2023
The auto engine idle stop is experiencing issues. Sitting a a light the system with the auto engine idle engaged, the system did not turn the car back on. The dash board lights all flickered and the doors lock went on and off. Also the car appeared to put itself into neutral.
Incident date: Sep 8, 2023
Right front wheel started to wobble a bit when braking, as if a rotor started to warp. I purchased a new rotors and pads from Subaru to change the rotor when convenient. I had to stop driving the vehicle because the shaking got so violent when breaking that I thought it was going to damage the vehicle. The rotor had split into pieces along all of the fins. I ended up removing two rings of casting... Read more
Incident date: Aug 18, 2023
The CVT has failed in my car causing multiple issues with jerking, shaking, stuttering. When i was making a left turn, my car hesitated and almost caused an accident because I didnt have the power to pull out when I should have. Now the repair is being quoted over $5k because they are saying I need an all new transmission. No warning lamps, messages have been indicated on my dash
DODGE
CHALLENGER
(2013) — AIR BAGS
Sep 11, 2023
Incident date: Sep 4, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
DODGE
CHALLENGER
(2013) — STRUCTURE:BODY
Sep 11, 2023
Incident date: Sep 4, 2023
Driver door hinge weld broke. The door makes loud popping sound and the window will not go down.
DODGE
GRAND CARAVAN
(2017) — TIRES:TREAD/BELT
Sep 10, 2023
Incident date: Sep 10, 2023
We bought 4 new tires size 225/65/R17 on 3/16/2021 mileage 72413. We noticed a vibration on our car and found the belt had separated. On 3/15/2023 we went and they replaced the tire. Mileage On 91816. 8/12/2023 another tire did the same thing and had to have it replaced. Mileage 95407. The other two tires went on 9/06/2023. Mileage 95926. total mileage on those tires 23513 and they were suppose t... Read more
Incident date: Aug 15, 2023
Multiple Episodes of vigorous Sudden Application of Active Brake Assist, sometimes with a sudden dip, occasionally without a noticeable inciting issue. Often Occurs at Hiway speeds, on a narrow bridge with car slowing to 5 mph. At low speeds break assist may turn off and able to resume driving, sometimes requires restart of engine to clear brake assist. Drivers following behind are not happy when ... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Sep 9, 2023
Incident date: Sep 9, 2023
Coolant leaking in 3rd cylinder causing engine misfires. The vehicle has less than 50K miles on it and shouldn't be having these issues. The shop quoted nearly $5,000 to fix. Many other mustang owners are having this same issue.
Incident date: Apr 22, 2023
OBDII code C116A, with ABS dash light on. ABS HCU needs replacing at 53000 miles. Many failures of this unit reported. Part costs $2900. Entire job quoted at $3900.
Incident date: Apr 22, 2023
Unsure of when happened but cvt filler cap keeps blowing out for no reason causing transmission fluid to leak every where.
DODGE
CHALLENGER
(2019) — POWER TRAIN
Sep 8, 2023
Incident date: Aug 27, 2023
Hello, I purchased my car brand new March 2022. Since April of 2023 I have been having issues with my cars stalling upon acceleration off and on, and the wipers occasionally getting stuck in the upright position especially during heavy rain periods, which makes it hard to see the roads clearly. I have reported these issues to KIA on multiple occasions. My vehicle has been to the dealership for... Read more
DODGE
GRAND CARAVAN
(2019) — SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Sep 8, 2023
Incident date: Jun 10, 2022
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was ... Read more
Incident date: Sep 2, 2023
In June of 2023, a potential fire recall was issued. Contacted two dealerships, was told no parts available. In August 2023, a second notice regarding fire (whether car is running or parked). Called dealer and was told “no parts yet, out on wait list, no idea when parts will come in.” Called several times.
Incident date: Sep 1, 2014
Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has th... Read more
Incident date: Sep 7, 2023
Truck began to shake violently and did not stop shaking until I slowed to 20 mph. Safety risk of not being able to control the vehicle and having to slow on busy highway. The problem has not been reproduced or confirmed by a dealer. The components have not been inspected by manufacturer, police, insurance representatives or others. No warnings or other symptoms.
Incident date: Aug 4, 2023
I had driven to a shopping center for buy a new backpack for my daughter who was starting school. After shopping, as I reversed my car, I felt as if I had gone over a bump. I came out to see if there was a bump or something else in the parking lot but found nothing that my car could have gone over. I got back in the car and started my drive and immediately, started hearing loud and griding nois... Read more
DODGE
GRAND CARAVAN
(2015) — ENGINE
Sep 7, 2023
Incident date: Mar 12, 2023
The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oi... Read more
DODGE
GRAND CARAVAN
(2016) — STEERING
Sep 7, 2023
Incident date: Aug 26, 2023
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a re... Read more
Incident date: Sep 5, 2023
There is an open recall from Ford for almost 2 months and they dont have the remedy to close the recall. I dont feel secure to drive the car and the manufacturer to fix the identified problem on priority basis.
Incident date: Sep 5, 2023
My vehicle was involved in a bad accident on September 1, 2023. The Air Bags FAILED TO DEPLOY! As a result, my Daughter sustained injuries. My insurance company is chomping at the bit to crush it! They have already totaled it. They don't care that someone needs to investigate this accident and find out WHY THE AIR BAGS FAILED TO DEPLOY! GEICO is my insurance company. I want it checked out so that ... Read more
Crash
1 injured
Incident date: Sep 7, 2023
Going down a busy road transmission started hunting for gears downshifting very hard finally like it was trying to go into park very dangerous situation trying to get out of traffic and get stopped
Incident date: Sep 6, 2023
• Steering and Air conditioning • Possible death and heat stroke •Yes •No •No, just came on all of a sudden
Incident date: Jul 1, 2023
Every window regulator is broken, 2 of them in the middle of the highway and the other 2 when I parked the car.
Incident date: Jul 1, 2023
The Lane Departure Warning on both left and right side mirrors sporadically does not work. This is the first time I'm reporting it to NHTSA. but the problem has been going on for at least three months. The LDW lights appear when I turn on the engine, but sporadically do not appear in traffic when there is a vehicle near my left or right side. Sometimes the LDW works fine, and other times, not at a... Read more
Incident date: Aug 22, 2023
The contact owns a 2019 Toyota Rav4. The contact stated while driving 40 MPH, the vehicle hesitated while attempting to accelerate. The contact stopped at a traffic light and the vehicle became inoperable. There were several unknown warning lights illuminated. The contact referenced NHTSA Campaign Number: 20V064000 (Engine and Engine Cooling). The vehicle was towed to the dealer. The vehicle was d... Read more
DODGE
GRAND CARAVAN
(2011) — UNKNOWN OR OTHER
Sep 5, 2023
Incident date: Sep 1, 2023
The sunroof exploded. Driving on a good quality highway (CA76), no temperature extremes, no bumps or potholes. Heard what sounded like a gunshot. Pulled over thinking it might be a tire failure, to find my sunroof severely shattered. There was no debris inside the car, other than the shattered glass itself.
DODGE
GRAND CARAVAN
(2011) — ENGINE
Sep 5, 2023
Incident date: Sep 1, 2023
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and started to vibrate violently. The contact was able to safely reach her destination. Upon visual inspection of the engine compartment, the contact became aware that the engine oil level was extremely low. The check engine and low oil warning lights were illuminated. The... Read more
DODGE
GRAND CARAVAN
(2011) — UNKNOWN OR OTHER
Sep 5, 2023
Incident date: Sep 1, 2023
While the Emergency Parking Brake was activated and vehicle in Park in the driveway that is on a hill, the car began rolling down the driveway at a fast rate of speed with no one in drivers seat. 3 young kids were in car seats in the van with it running while we were outside of the vehicle speaking. All doors locked and it flew down the driveway almost flipping over at the bottom. We took the v... Read more
Incident date: Sep 3, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system ... Read more
Incident date: Sep 5, 2023
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a r... Read more
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:FRAME AND MEMBERS
Sep 5, 2023
Incident date: Sep 1, 2023
The contact's daughter owns a 2002 Toyota Tacoma. The contact stated that several independent mechanics and an auto body repair shop had informed her that there was a hole in the subframe, and the subframe was significantly corroded. The vehicle was taken to the dealer who informed the contact that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was not notified of ... Read more
DODGE
GRAND CARAVAN
(2017) — SERVICE BRAKES
Sep 5, 2023
Incident date: Sep 1, 2023
This car was marketed as an easy transition from gasoline powered engines, meaning its braking maneuvers should not have been largely different. However the 2021 electric did not come with auto hold which VW later determined should be added for brake safety reasons. In 2022 VW had a software upgrade and as of Sept. 2023 it has yet to be installed for me. However any update was already too late... Read more
Incident date: Jun 5, 2023
The driver's side rear axle bolt sheared off over the course of normal driving. Ford is aware of this problem, advises to not use/drive the vehicle, yet no recall has been issued. Without a recall, getting this issue fixed will take weeks/months and Ford should pay for a rental vehicle since this is clearly a manufacturing defect.
Incident date: Nov 11, 2022
The contact owns a 2002 Ford Thunderbird. The contact stated while driving 5 MPH and attempting to make a turn, the steering wheel seized. There was no warning light illuminated. The contact was able to turn the steering wheel while using excessive force and veered to the side of the roadway. The contact stated that he restarted the vehicle; however, the vehicle stalled after driving approximately... Read more
DODGE
GRAND CARAVAN
(2015) — POWER TRAIN
Sep 5, 2023
Incident date: Sep 4, 2023
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts ... Read more