Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Aug 21, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear Upper Rearward Control Arms How was your safety or the safety of others put at risk? Part rusted out and broke causing severe vehicle control issues while driving specifically at higher speeds. Has the problem been reproduced or confirmed by a dealer or independent service center? NA ... Read more
Incident date: Sep 22, 2023
Car lost power all of the sudden Twice Good things did not happen while driving on the high way Has only 30000 mile Still at Cadillac dealer in California They found internal case defect They r replacing it It is fatal defect
Incident date: Sep 22, 2023
Car lost power all of the sudden Twice Good things did not happen while driving on the high way Has only 30000 mile Still at Cadillac dealer in California They found internal case defect They r replacing it It is fatal defect
Incident date: Sep 22, 2023
THE HEADREST DEPLOYED FOR NO REASON. IT HURT MY NECK REALLY BAD. LUCKILY I WAS AT A RED LIGHT OR IM MIGHT HAVE CRASHED
1 injured
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Sep 22, 2023
Incident date: Sep 18, 2023
When I try to accelerate its like it isn't getting gas or there's something preventing it from going. Once it stops struggling it takes off all at once. When it struggles you can feel the vehicle hesitate. It has less Than 5000 miles on it. There shouldn't be a single problem with jt n⁵.
DODGE
GRAND CARAVAN
(2016) — FUEL/PROPULSION SYSTEM
Sep 22, 2023
Incident date: Sep 18, 2023
When I try to accelerate its like it isn't getting gas or there's something preventing it from going. Once it stops struggling it takes off all at once. When it struggles you can feel the vehicle hesitate. It has less Than 5000 miles on it. There shouldn't be a single problem with jt n⁵.
DODGE
GRAND CARAVAN
(2016) — EXTERIOR LIGHTING
Sep 21, 2023
Incident date: Sep 7, 2023
Driver side DRL are not working
Incident date: Jan 1, 2023
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It wa... Read more
Incident date: Jan 1, 2023
On Saturday September 16, 2023, I opened the trunk of my car and when I reached in to retrieve my backpack, I suddenly heard a very loud bang and a long bar swung towards me and struck me across my face and luckily my eyeglasses kept the broken metal bar from striking my eyes. My eyeglasses remained in one piece but received a long scratch on it’s surface. At the same time the broken metal bar h... Read more
1 injured
Incident date: Jan 1, 2023
My care has an acceleration issues, I had the transmission fixed twice and still does the same thing, I been having electrical issue's, my dome light comes on when I put car in reverse, my car compartment on drivers side back seat fills up with water, front seat floor gets wet underneath mat in winter, locks on doors lock and unlock at will, heating and ac unit comes on at will the car is dangerou... Read more
DODGE
GRAND CARAVAN
(2017) — FUEL/PROPULSION SYSTEM
Sep 21, 2023
Incident date: Jul 1, 2023
Fuel injector failure at 68,000
Incident date: Sep 21, 2023
As a longtime Honda owner, I've had 6 other Honda vehicles, I purchased this vehicle for my son when he turned 16. As a new driver, he did not recognize the steering problems that I DID the first time I drove the vehicle and this happened :( This is very scary for a parent but I recognize he may not have known different. Soon after I purchased my new vehicle, I noticed the steering seemed "stif... Read more
Incident date: Sep 21, 2023
As a longtime Honda owner, I've had 6 other Honda vehicles, I purchased this vehicle for my son when he turned 16. As a new driver, he did not recognize the steering problems that I DID the first time I drove the vehicle and this happened :( This is very scary for a parent but I recognize he may not have known different. Soon after I purchased my new vehicle, I noticed the steering seemed "stif... Read more
DODGE
GRAND CARAVAN
(2017) — POWER TRAIN
Sep 21, 2023
Incident date: May 1, 2021
The contact owns a 2023 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more
DODGE
GRAND CARAVAN
(2016) — SERVICE BRAKES
Sep 21, 2023
Incident date: Sep 6, 2023
At random times, at random speeds, my instrument lights will illuminate with a beep and display the brake light. Sometimes just the brake icon, sometimes the brake and ABS, and sometimes both along with the engine light. At the same time my vehicle will violently brake on its own. When I depress the brake pedal to gain control the pedal is "jerky", rigid, and difficult to push in. Sometimes this l... Read more
DODGE
GRAND CARAVAN
(2006) — AIR BAGS
Sep 21, 2023
Incident date: May 16, 2023
Airbag Warning Light On
DODGE
DURANGO
(2013) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
Sep 21, 2023
Incident date: Sep 15, 2023
The contact owns a 2012 Ford F-150. The contact stated while driving 60 MPH, the vehicle unintendedly downshifted to first gear and the vehicle slowed to 20 MPH. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wheel speed sensor had malfunctioned. The contact stated that there was a Customer Satisfaction Program and an Extended Warranty coverage for the failu... Read more
DODGE
GRAND CARAVAN
(2016) — AIR BAGS
Sep 20, 2023
Incident date: Aug 4, 2023
The contact owns a 2022 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 23V567000 (Air Bags, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.... Read more
Incident date: Oct 15, 2021
All advanced emergency systems kept flashing randomly Without any notice the brakes would lock up. It indicated that the emergency brake had engaged. I could not go forwand I could not I couldn't go in reverse. I was unable to disengage the brake. I went on YouTube And attempted to disengage then randomly I was able to do this period. After having happened intermittently I brought it to the d... Read more
Incident date: Oct 15, 2021
The contact owns a 2020 Jeep Wrangler. The contact stated that there was an abnormal burning odor, and a grinding metal sound coming from the vehicle while depressing the accelerator pedal. The contact also stated that the Auto On/Off warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the vehicle was included in NHTSA Campaign Number: 23V116000 (Powe... Read more
Incident date: Oct 15, 2021
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle was jerking and failed to properly accelerate before the vehicle stalled. While operating the vehicle the traction control, ABS, and several unknown warning lights became illuminated. Additionally, the "Service Park Assist" message was displayed. In addition, the battery was often drained and nee... Read more
Incident date: Jul 22, 2023
This was first noticed in May 2023 . All the advanced warning signs were flashing And the car would intermittently stall in traffic . The dealer said the fuel injectors were faulty and needed to be redesigned. The dealer said that these fuel injectors were on back order with no availability date. If I continue to drive the vehicle with faulty fuel injectors the catalytic converter would be damag... Read more
DODGE
GRAND CARAVAN
(2015) — AIR BAGS
Sep 20, 2023
Incident date: Jul 1, 2023
"Supplemental restraint system failure" warning is intermittently illuminated in the dashboard. It comes on when the car is in drive, moving down the road, and when the car is in park. Warning goes on and off randomly. Dealership couldn't tell me what the problem was. Just suggested I replace the (very expensive) module to see if that works. On 4 different occasions the emergency brake system has... Read more
DODGE
GRAND CARAVAN
(2002) — ELECTRICAL SYSTEM
Sep 19, 2023
Incident date: Aug 21, 2023
We began having major issues with our van in October 2022. There were numerous incidents of loss of power and sudden increase in temperature gage. We kept fluids checked. Kept oil changed on time. We reported this to the dealership multiple times before they agreed to fix under warranty. Even after fixing factory recall (which we were charged for by the dealership) and then replacing batteries, we... Read more
DODGE
CHALLENGER
(2016) — VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sep 19, 2023
Incident date: Feb 1, 2020
The contact owns a 2014 Toyota Corolla. The contact stated while driving 70–75 MPH, the sunroof shattered without impact. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.
DODGE
GRAND CARAVAN
(2013) — AIR BAGS
Sep 19, 2023
Incident date: Sep 19, 2023
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
DODGE
GRAND CARAVAN
(2013) — ENGINE
Sep 19, 2023
Incident date: Sep 19, 2023
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving 60 MPH, the vehicle started to lose motive power. The check engine warning light was illuminated. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Incident date: Sep 17, 2023
2012 level 5 plug-in I was driving on the freeway with radar cruise control and the vehicle dash lit up with check pcs system ever warning light came on the brake petal was not there as normal it would go about half way down to engage very scary I took it to the dealership service said I need new brake booster installed not covered under warranty 130k miles
Incident date: Sep 17, 2023
Power steering fault Twice so far I’ve been driving and get greeted with a warning that power steering has failed, followed immediately after with a fault in the power steering that turns that system off & Stabilitrak light comes on had loss of power steering unable to turn the steering wheel & becomes hard to steer.
Incident date: Sep 17, 2023
While driving all sensors began flashing simultaneously. I took to mechanic and a few codes turned up. One for speed messages. One for can bus and the other was U0001. Took to dealership service and they had it for a week. After charging battery all sensors were cleared. Same day driving home all sensors came back on simultaneously. Car began making noises and driving in limp mode windshield w... Read more
Incident date: Sep 1, 2023
My transmission has failed multiple times. Luckily my car is under warranty, because I have been able to have it replaced twice, but both times, these malfunctions have put my life and countless others in danger, because the failure is sudden and not preceded by any warnings. This problem has reproduced twice and been confirmed and fixed both times by Sun’s Auto in Spring Texas. The vehicle has... Read more
Incident date: Sep 4, 2023
The contact owns a 2015 Ford Escape. The contact stated that when the vehicle was started, the engine temperature warning light illuminated. The contact stated that when the coolant was added, there was condensation underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Incident date: Sep 4, 2023
Having taking the car in for routine service at the Audi dealership, it was discovered that the Right rear spring and lower perch were not in correct position. I had the car inspected by an auto body shop and was told that the perch is hanging down and the spring has tipped sideways. I am having the car flat bedded to the dealer in Hyannis and the next available date on the schedule for the car t... Read more
Incident date: Sep 14, 2023
Passenger side windshield trim pieces detaching from the car's body at highway speeds.
Incident date: Sep 14, 2023
The contact owns a 2016 Kia Soul EV. The contact stated that on several occasions while the vehicle was on the charging port, the vehicle failed to hold the charge and only displayed an 83 percent charge. Additionally, the contact stated that when the vehicle was fully charged, the energy percentage display rejected and while driving after a full charge, the percentage displayed at 70 percent afte... Read more
Incident date: Aug 1, 2023
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
DODGE
CHALLENGER
(2019) — SEAT BELTS
Sep 16, 2023
Incident date: Sep 16, 2023
Seat belt on drivers side does not retract without assistance. I took it to Hyundai and they refused to fix it while the car was under warranty. The engine started burning excessive amounts of oil around 60K miles. We changed the spark plugs and found them to be covered in oil and corroded. We changed them again and they are worse. (Recommended every 100K miles.) The engine stalled once in tra... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE
Sep 16, 2023
Incident date: Jun 24, 2023
Engine Failure 3 out of 4 cylinders not working 122,000 miles on car and regular service for oil changes and maintenance
DODGE
CHALLENGER
(2015) — SERVICE BRAKES
Sep 15, 2023
Incident date: Apr 1, 2023
When applying brakes over bumps the car sounds as if the brakes are locking up. When putting are in reverse and it uses the Automatic Emergency Braking aggressively too early. I have already paid to replace the window motors due to all windows not working when using the button on drivers side buttons, since replacing those motors the vehicle STILL continues to have electrical malfunctions when rol... Read more
Incident date: Sep 13, 2023
We have under hood fire during operating the truck. The driver was driving in TX. The police and fire department need to be involved to extinguish the fire. The truck need to be towed to terminal. The two dealers were doing estimate and the try to look up the causes of the fire, but is seems they not able to find it. We asked some privet mechanics and they think that fire could start from starter... Read more
Fire
Incident date: Jul 12, 2023
The contact owns a 2018 Ford F-150. The contact stated that upon startup, the vehicle started to shake violently. The contact then stated that while driving at an undisclosed speed, he heard a rattling sound, and the vehicle shook violently. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser timing failed and needed to be replaced. Th... Read more
Incident date: Sep 14, 2023
The contact owns a 2016 Volkswagen Beetle Convertible. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more
Incident date: Sep 14, 2023
275/60/R20 115T I noticed my vehicle was shaky or wobbly when I was driving it and I thought it was because my tires were under inflated or over inflated even though they were reading normal when I went to check the tire, I noticed the left half of the tire was larger than the other half of the tire all the way around
Incident date: Aug 4, 2023
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03, a... Read more
Incident date: Aug 4, 2023
The contact owns a 2020 Ford Escape. The contact stated that while closing the front driver’s side door, added pressure was needed why closing the door. The contact stated that she had to apply pressure to the front passenger’s side door to close the door securely. As a result, the front driver’s and passenger’s side windows rolled down halfway and failed to operate as designed. The vehicl... Read more
Incident date: Aug 4, 2023
The brakes don’t work well. The steering sucks And had death wobble.
Incident date: Sep 13, 2023
No accident has happened but I have had the Anti-lock brake module go bad in my truck and it has disabled cruise control, anti-lock brakes and traction control. So basically just old fashion standard braking is all that is working. Took it to the dealership and they told me the part is on hold by Ram for review by their engineers. So I called Ram directly and they said it is under review but they ... Read more
Incident date: Sep 1, 2023
I take my car to the dealership for maintenance when it is scheduled. The ignition would not allow me to put the key inside. I did a little internet research and it seems to be a common problem with this car. I could not put the key in the ignition. I then used some wd40 and got it to go in eventually but thought I should report it as this could pose a safety hazard.
Incident date: Aug 1, 2023
The contact owns a 2011 Ford F-150. The contact stated that the vehicle was parked and upon shifting into reverse (R), the vehicle failed to respond, and the gear shift indicator light failed to illuminate. The power train warning light was illuminated. The vehicle was towed to an unknown dealer, where grease was added to the transmission rim; however, the failure recurred while attempting to reve... Read more
DODGE
GRAND CARAVAN
(2017) — ENGINE
Sep 13, 2023
Incident date: Sep 13, 2023
The engine needs to be replaced due to antifreeze in cylinder 3. There were no warning lights or codes, just kept topping off the antifreeze until I saw TSB 22-2229 and took it to a dealer where it currently sits and has been there 3 weeks waiting for the engine. My vehicle only has 50,000 miles on it.