Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 22, 2023
Issue with the car, not charging it was the ICcU module
Incident date: Dec 22, 2023
Issue with the car, not charging it was the ICcU module
DODGE
GRAND CARAVAN
(2010) - SUSPENSION
Jan 21, 2024
Incident date: Jan 21, 2024
I was stopped at a red light. Once light turned green I went to make a left-hand turn. My vehicles power steering shorted out, almost causing me to hit a pedestrian and child.
Incident date: Jan 20, 2024
Hi [XXX] I just collected my Kia Rio from service at LaFontaine. On driving in the freeway I noticed I had to make frequent adjustments to the steering when going straight and there was oversteering (minor tilt of the steering wheel result in exaggerated larger turn of the car). This does not happen when driving at lower speed outside of the freeway. I will monitor this as I am not sure if thi... Read more
Incident date: Jan 16, 2024
My seat heaters were on for 1 minute and started to smoke and burned multiple quarter sized holes in my seat. They burned holes in my winter coat and even made my skin have minor burns. There was a smoke that appeared and a very bad burning smell.
Fire
Incident date: Jul 16, 2020
Car will at times not start and require to be jump started. Battery has been replaced and the issue persist. The car will randomly say collision warning when no cars are on the road
Incident date: Jul 16, 2020
A recall was issued in June 2023 for the airbag and parts are still not available to address the recall. It seems like this is a pretty long time for a component defect that can result in death.
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jan 19, 2024
Incident date: Dec 1, 2023
The contact owns a 2021 Mazda CX-30. The contact stated that while the contact's wife was driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the vehicle decelerated to 20 MPH. The contact's wife drove the vehicle to a safe location and parked the vehicle. The vehicle was towed to an independent mechanic, but the mechanic was unable to duplicate the... Read more
Incident date: Nov 15, 2023
On September 23, 2023, in the late afternoon, the control arm of my Porsche 911 (front driver side) snapped while making a routine stop at a stop sign in a residential neighborhood, driving at approximately 25mph. There was smoke that came from the front driver side wheel as the control arm had snapped and that wheel was being dragged. No warning lamps or error messages were displayed on my vehicl... Read more
Incident date: Nov 15, 2023
Hyundai recall 23V651000 has no remedy after 4 months of the start of the recall.
Incident date: Nov 15, 2023
Hyundai recall 23V651000 has no remedy after 4 months of the start of the recall.
Incident date: Jan 10, 2024
The plug for the transmission fill continually pops off. This is apparently is a common problem with this model.
Incident date: Jan 10, 2024
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving at 55 MPH, the tachometer was operating erratically, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, and after a visual inspection, the contact observed transmission fluid pooling underneath the vehicle. The service electric parking brake warning light was... Read more
Incident date: Jan 10, 2024
My car is not part of the catalytic converter Recall and I don't understand why. My catalytic converter is not functioning properly and I am getting code p0420 and this makes no sense why I am not part of the recall. My engine and everything matches up to all these recalls and I am scared my car is going to explode. I already have a sick child and all I need is something to happen while driving th... Read more
Incident date: Jan 18, 2024
Trunk hatch will not close or open properly, intermittently works, rear camera display turns off, does not work at times, display controls work intermittently
Incident date: Jan 18, 2024
Sudden loss of power while on freeway with several errors being thrown onto driver's screen. Unable to accelerate. Was forced to coast to shoulder of road and come to a complete stop. Turned off vehicle and turned on again and issue was resolved.
Incident date: Jan 18, 2024
Sudden loss of power while on freeway with several errors being thrown onto driver's screen. Unable to accelerate. Was forced to coast to shoulder of road and come to a complete stop. Turned off vehicle and turned on again and issue was resolved.
DODGE
GRAND CARAVAN
(2012) - STRUCTURE:BODY
Jan 18, 2024
Incident date: Jan 10, 2024
The dashboard has bubbles and is delaminating from the dash. This problem exists in many of the jeeps and a secret service bulletin was issue for only a 6 month period back in December 2019 to June of 2020. Jeep owners were not contacted about this and a recall should be declared for this defective part.
Incident date: May 15, 2021
The contact owns a 2014 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VI... Read more
DODGE
GRAND CARAVAN
(2017) - ENGINE
Jan 17, 2024
Incident date: Jan 17, 2024
After 106,000 miles on a long trip home acceleration stopped working on the highway and heard a clanking noise. We had complete engine failure and were lucky enough to make it off the road safely. The engine can't be repaired or replaced and is out of warranty.
Incident date: Jan 4, 2024
The contact owns a 2014 Hyundai Elantra. The contact stated that while having a routine oil change, the contact was informed about a recall and an oil leak. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated tha... Read more
DODGE
GRAND CARAVAN
(2016) - WHEELS
Jan 15, 2024
Incident date: Dec 1, 2021
The integrated Tire Pressure Monitoring System in this vehicle has never functioned correctly since it was purchased new in October, 2020. The system either drops connection fully, drops various tires on the coach, or randomly alarms for extreme high/low temperature and pressure. In August of 2021, the vehicle was driven 1600 miles to Newmar’s factory in Indiana for warranty repairs. The ... Read more
Incident date: Aug 15, 2023
UNKNOWN I fell victim to a wiretapping incident that is still under Federal investigation that began in my vehicle on June 23rd, 2023. This concern is in regard to life safety and loss of control of the vehicle on or around the same time, due to radio transmission feedback beeping coming from the passenger side speaker, as well as what sounded like an emergency response unit radio. The noise woul... Read more
Incident date: Aug 15, 2023
UNKNOWN I fell victim to a wiretapping incident that is still under Federal investigation that began in my vehicle on June 23rd, 2023. This concern is in regard to life safety and loss of control of the vehicle on or around the same time, due to radio transmission feedback beeping coming from the passenger side speaker, as well as what sounded like an emergency response unit radio. The noise woul... Read more
Incident date: Aug 15, 2023
UNKNOWN I fell victim to a wiretapping incident that is still under Federal investigation that began in my vehicle on June 23rd, 2023. This concern is in regard to life safety and loss of control of the vehicle on or around the same time, due to radio transmission feedback beeping coming from the passenger side speaker, as well as what sounded like an emergency response unit radio. The noise woul... Read more
Incident date: Dec 30, 2023
I was parking and when I parked my dashboard popped up saying shift to park when it’s in park. My car won’t turn off .. tired to turn it off but it can’t I moved the car back and forth and put on park and nothing.. I know this is an ongoing issue because on my other Malibu that I purchased had that problem and now on my 2021 Chevy Malibu has that issue now. Thank god I wasn’t somewhere els... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Jan 14, 2024
Incident date: Dec 23, 2023
My car won’t start idk what’s cost that’s
DODGE
CHALLENGER
(2018) - ELECTRICAL SYSTEM
Jan 14, 2024
Incident date: Jan 14, 2024
In a sunny Sunday , S1000RR BlackStorm, 3207 miles. Riding I stop a in a awesome spot for pictures but when I turn off the key, the starter activates, I turned on the key and bike turned on automatically, I press the kill switch , the starter activates again. I press the starter and bike turn on. I continue to home 26 km from the place of situation. When I arraigo home I turned off the switch and ... Read more
Incident date: Nov 10, 2023
We have had to deal with severe overheating issues and failing parts our entire ownership of this vehicle, both of which then cause other parts to fail, as the parts are so poorly made and heat sensitive. We have replaced the turbocharger (twice), intake manifold + valve cover (twice), catalytic converter, the radiator (THREE TIMES), the cooling fan (twice), the MAF sensor (twice), and much more.... Read more
DODGE
GRAND CARAVAN
(2016) - EXTERIOR LIGHTING
Jan 13, 2024
Incident date: Jul 16, 2023
Snow builds up on the LED headlights and fog lights, rendering them useless when driving at night.
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Jan 13, 2024
Incident date: Jul 16, 2023
When I turned on the engine, heard abnormal noise and shaking from the engine compartment, when accelerating, the noise come up even louder and acceleration is not smooth as usual. The Honda dealer shop had replaced the high pressure fule pump due to it was defective, I paid $1449.47 for the repair.
Incident date: May 11, 2023
My truck electric steering suddenly locked while driving in the highway lightning my steering wheel service light on
Incident date: May 11, 2023
While traveling [XXX] from Houston to Memphis on [XXX] a loud warning noise along with dashboard warning engine oil pressure message. My vehicle has been in Texarkana, Tx ever since. First with a private garage helped and with a Ford dealer for over 2 weeks now. Was relieved to hear about the recall as the cost in rentals and to pay for repairs when care is ready have broken me financially - I liv... Read more
Incident date: May 11, 2023
The low oil pressure signal came on. Car doesn’t have much power and makes brakes not work. I took car to dealership for them to look at and they said I needed to have engine replaced.
Incident date: Jan 13, 2024
When fueling the Ford F 150, it will not shut off almost all fuel handles and as a result gasoline spews out a couple feet past the fuel pump handle as well as spilling fuel all over the side of the truck. This poses a fire hazard as well as slipping and carcinogen issue. Also, the paint and tires are subjected to deterioration and the vehicle smells of fuel for some time afterwards. I can neve... Read more
Incident date: Dec 31, 2023
Rear axle spindle started to grind then locked up and ripped assembly housing apart. Recall on certain trucks of same year same model
Incident date: Jan 8, 2024
The vehicle steering is sticking. The power steering rack is sticking when turning the wheel in either direction. Safety is compromised because steering is not easy. The dealer confirmed this problem and recommended replacement of the electric power steering rack after they found the same issue.no warning lamps. The dealer said part is on backorder until April and indicated I should take the car h... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jan 12, 2024
Incident date: Oct 16, 2023
Oil cooling line failure at crimp joint. If oil line were to come apart all the oil would come out under the vehicle which could cause a vehicle to go out of control or vehicle surrounding this vehicle to go out of contoll. Plus it would destroy the engine. Independent service center confirmed the issue. Other than myself and the independent shop inspected it. The car was at the dealer and said... Read more
Incident date: Jan 1, 2023
I'm not sure what components malfunctioned but my vehicle is in a body shop currently getting work done from the accident I was recently in. The safety of my cousin and I was put into risk when I was driving on the highway and I hydroplaned on the highway and did a 180 degree turn but luckily no one hit me and I didn't hit anyone else. I slammed on the concrete median which is what stopped my vehi... Read more
Crash
Incident date: Jan 1, 2023
Recently, when returning from a highway driving trip, I noticed that the steering had become "sticky." It feels like the steering wheel catches momentarily you have to push through that with the steering wheel to control the car. At this point the problem is mild as the car can be driven but it is a little disconcerting as you drive at highway speeds. I have taken the car to my Honda dealer... Read more
Incident date: Jan 1, 2023
The contact owns a 2017 GMC Sierra 1500. The contact stated that while coming to a stop at slow speeds, the brake pedal was depressed; however, the brake pedal felt spongey, causing the braking distance to become extended. There were no warning lights illuminated. The contact learned of NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) and linked the failure to the recall. The dealer wa... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Jan 11, 2024
Incident date: Nov 24, 2023
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE AND ENGINE COOLING
Jan 11, 2024
Incident date: Nov 24, 2023
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal... Read more
Incident date: Sep 1, 2023
1. The transmission is the component that failed/malfunctioned. 2. The car started jerking and hesitating on the highway and then stopped accelerating. 3. The problem has been confirmed by an independent service center. 4. No, it has only been inspected by a licensed repair shop specializing in transmissions. 5. There were no warning lamps until the issue was happening. The check engine light came... Read more
Incident date: Dec 6, 2023
The contact owns a 2010 Volkswagen Jetta. The contact stated that after starting the vehicle, the brake light, ABS, and Electronic Stability Control warning lights remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted regarding the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 16V91300... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jan 10, 2024
Incident date: Jan 26, 2023
The Engine shutdown four (4) times while driving all within the first 30-days of ownership. My safety was put at risk had another vehicle been following close behind and had it failed to stop and crash into the Van. Hendrick Dodge Ram Cary, NC found 30 plus stored fault codes and I captured 2 Active Codes during two of the shutdowns (Codes U0100 and U0104. The Active Codes signify electronic commu... Read more
DODGE
CHALLENGER
(2016) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 10, 2024
Incident date: Dec 11, 2023
The windshield camera that is responsible for the imaging used for many of the system on the 2016 Touareg is a high failure item and has been constituently backordered from VW. When this camera fails, the advanced systems that were part of this option fail to operate. This includes adaptive cruise control, forward collision warning and automatic emergency braking and lane departure warning. The sy... Read more
Incident date: Jan 10, 2024
I was driving myself and two passengers on a highway at night in the rain. I was using the adaptive cruise control and was maintaining speed when i went through a puddle and I think the car hydroplaned a little. A warning sign flashed up on the dash that said something towards "deactivating cruise control" - i am not sure of the exact warning. I've had a warning similar, im not sure if its the exa... Read more
DODGE
GRAND CARAVAN
(2003) - ENGINE
Jan 10, 2024
Incident date: Jan 3, 2024
The contact owns a 2013 Kia Optima. The contact stated that while the vehicle was stationary outside in the driveway, the contact saw that there was smoke coming from the vehicle. The contact went outside to inspect the vehicle opened the hood and saw smoke coming from the engine compartment. The contact disconnected the battery and left the hood slightly open to allow airflow. The contact stated ... Read more
Incident date: Dec 18, 2023
My Honda Ridgeline 2017 it started to not accelerate and a lot of lights came on. Check engine light, power steering, cruise control, abs, etc. The truck only goes 20-23 mph and it wouldn't run. Thank God i wasn't in the high or i would have crashed. i went to my nearest autozone to see what was going on and they told me that the Camshaft position sensor is damage . and it do the fact that the cam... Read more