Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2015) - ELECTRICAL SYSTEM
Jan 29, 2024
Incident date: Jan 15, 2024
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
DODGE
CHALLENGER
(2015) - STEERING
Jan 29, 2024
Incident date: Jan 15, 2024
Was driving on highway and without warning the power steering system locked up and i was going 60 mph and almost lost control of my car. Yellow steering wheel with exclamation point light up on my dash board!
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Jan 29, 2024
Incident date: Jan 22, 2024
Parking brake is releasing on its own. I would press the clutch in when starting the car and as soon as i release or press down again it will release. Car is also in neutral when I am doing this so it has nothing to with it being in gear and releasing. The parking brake should on release when I pull the button or if i am in gear and want to pull off.
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Jan 29, 2024
Incident date: Jan 5, 2022
My 2021 F-150 Powerboost randomly shuts down on the highway and while pulling out into traffic. When it shuts down the steering and brakes work but the engine is off/no acceleration and the truck displays a warning telling me to "Stop Safely Now". Truck has been look at many times by Ford and every time they give it back to me it happens again. There appears to be either and electrical or software... Read more
DODGE
GRAND CARAVAN
(2015) - STEERING
Jan 29, 2024
Incident date: Jan 5, 2022
This is the second complaint for my 2011 Ford Explorer for the same issue: steering rack. I replaced my seering rack at a cost of 3K. Drove it a day and had a failure again. New Motorcraft part as I was told from the dealer. The NHTSB had Ford issue a recall some metal A-Frame issue but not one for a more serious issue of a steering rack failure! No right.
DODGE
GRAND CARAVAN
(2015) - UNKNOWN OR OTHER
Jan 29, 2024
Incident date: Jan 5, 2022
1.Electronic stability control: A disabled ESC system may result in loss of directional control, increasing the risk of a crash. 2.Exterior lighting: Without a warning that the turn signal is malfunctioning, the driver would continue to use the vehicle, unaware that other drivers on the road are not being notified that the vehicle is turning, increasing the risk of a crash. 3.Equipment: Exploitati... Read more
Incident date: Jan 23, 2024
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experien... Read more
Incident date: Jan 23, 2024
My vehicle started announcing service trailer brake system when i purchased my vehicle about 5k miles in i took it to the dealer they couldn't find anything wrong now that message started to get worse not only is it a safety concern due to the annoying beeping. Sound on the dashboard indicating something is wrong. It makes me take my eyes off the road it Constantly distracts me every time it goes ... Read more
Incident date: Dec 1, 2023
The contact owns a 2022 Infiniti QX50. The contact stated while driving from a complete stop, the engine made an abnormal knocking sound. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The fai... Read more
Incident date: Jan 28, 2024
The auto brakes are not accurate because it triggers them in unsafe situations.
Incident date: Jun 30, 2023
When driving the vehicle will jerk and lag between gears. At 70 mpg while excelling the car will jerk and some times pop out of gear and slowdown. Sometimes during slow down it does the same.
Incident date: Jun 30, 2023
We bought this 2023 HR-V on December 31, 2023 and it currently has 14,343 on the odometer. About 5,000 miles ago (roughly) we started noticing that the steering feels "sticky" even with the lane assist feature disabled. It is especially noticeable around corners, but it happens at slower speeds as well as faster speeds. It doesn't prevent us from turning the steering wheel and keeping the car cent... Read more
DODGE
GRAND CARAVAN
(2014) - VISIBILITY/WIPER
Jan 27, 2024
Incident date: Jul 1, 2023
Rear back-up camera does not display on dashboard console screen when air temperature is cold, i.e. below about 45º, and will only turn back on when the car has sufficiently warmed up after driving some distance. This has been happening for at least two years. When the camera is not working, there is a blind spot directly behind the car. The rear of the car proximity warning signal still works,... Read more
Incident date: Jan 1, 2024
The prime screen fails, will not enable any system updates, interconnectivity via bluetooth devices fails...basically everything to do with the primary screen fails. We have documentation to show multiple visits to the dealership that have not been able to fix it. Most recently the dealer has a full screen replacement parts on backorder. They state they have no idea when the backorder will be r... Read more
Incident date: Nov 15, 2023
The 2017 Kia Soul EV+ vehicle turned off coming down a steep hill (at the bottom of the steep hill is both a school bus stop and and entrance/exit to a condominium community). When the car shut off all power steering and power brakes were lost, making control of the vehicle very difficult and unsafe. The dealer reported finding a code for the battery overcharging but cleared the code and did not o... Read more
Incident date: Nov 15, 2023
The pre collision safety feature is very glitchy. The warning comes on all the time, and no I’m not falling to close. But what scared me was I was driving home from work sunny conditions mild traffic. Typical city road 35mph. First the warning went off then right after it slammed on the brakes. The closest car in front of me was about 6 car length when it hit the breakers. I know the Pearson beh... Read more
Incident date: Jan 20, 2024
The vehicle has had no accidents or front impacts but has extensive moisture/condensation build up in both front headlamp housings. I intermittently receive a "adaptive headlight failure "warning in cold temperatures until the vehicle warms up. Night driving visibility is being affected as a result of the lens being covered with said moisture/condensation. I see many 5 series vehicles with the sam... Read more
Incident date: Jan 20, 2024
A couple year ago I got a random pop up saying low oil pressure I pulled over immediately and started hearing a noise. I called around and got told I should tow the car to a mechanic. Then, I was told I had to get a new engine, and that was not cheap. I have also had the problem where every time I get into the car the screen turns off and says “turning off to save battery” sometimes the screen... Read more
Incident date: Jan 20, 2024
A couple year ago I got a random pop up saying low oil pressure I pulled over immediately and started hearing a noise. I called around and got told I should tow the car to a mechanic. Then, I was told I had to get a new engine, and that was not cheap. I have also had the problem where every time I get into the car the screen turns off and says “turning off to save battery” sometimes the screen... Read more
Incident date: Jan 26, 2024
The X3 suddenly slowed down to stoppage on an interstate highway, and the car "shifted" to Neutral by itself. I had to shift back to "Drive" and then drive away. It happened twice in September to October 2023, with my family and other kids in the car. Luckily there was traffic, driving speed was relatively low. Contacted two BMW dealerships and the only thing they could do was change the battery. ... Read more
Incident date: Jan 26, 2024
As we were driving we started experiencing some slight stalling and eventually started hearing a pitter patter noise as we accelerated. At one point while on the freeway we stalled out and had to pull over almost causing an accident for the person behind us to hit us. This has more recently come up again as we were driving on the road and almost caused another accident. We did take it to two dif... Read more
Incident date: Aug 26, 2023
While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.
Incident date: Jan 26, 2022
The side mirror developed a crack without any apparent impact damage. My vehicle was securely parked inside the garage, and I discovered the cracked mirror when I woke up in the morning. It appears to be a broader problem, as evidenced by a Reddit forum where individuals who have bought the 2024 Honda CRV are sharing similar experiences. Link to the reddit forum: [XXX] INFORMATION REDACTED PURSUA... Read more
Incident date: Jan 26, 2022
The radio receiver is defective as it experiences ghost touches and changes screens by itself while driving. This causes it to change settings, remove paired devices, open apps, change the radio stations, and several other things. As one could imagine, this is a major distraction while driving. I purchased the car working flawlessly in June of 2023. The issues did not arise until after a few hot d... Read more
Incident date: Dec 15, 2018
The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the rear windshield fractured without impact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 24,000.
Incident date: Dec 15, 2018
Emergency brake engaged when there were no objects near the vehicle. Vehicle stopped. The dealer stated the issue was due to a faulty sonor control unit.
Incident date: Dec 15, 2018
Emergency brake engaged when there were no objects near the vehicle. Vehicle stopped. The dealer stated the issue was due to a faulty sonor control unit.
Incident date: Jan 1, 2023
Like many others, the spot welds gave way on my drivers door. It affects window operation and the door sounds terrible when opening and closing. I called ford and they told me to have the concern verified at my next service visit. They need to issue a recall for this ASAP.
Incident date: Jan 8, 2024
The car intermittently will stop and wont accelerate, usually when in drive… on inclines, after slowing down. Dealer can’t diagnose the problem and it’s getting worse. It jerks and it’s dangerous to drive.
Incident date: Jan 2, 2024
While listening to radio, radio station would change on its own a couple times. Also, while listening to pandora, songs would skip out of no where.
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jan 24, 2024
Incident date: Jan 24, 2024
While driving on a very the busy S-R9 route that I drive daily, my car started to lug, so I had to break really fast, and pull over so I would not get hit from behind, I consider myself lucky I was not on the busy I-15 freeway, because there is alot of construction and I would not of been able to pull over anywhere, and that could have caused major issues. I was able to pull over and go up the st... Read more
DODGE
GRAND CARAVAN
(2015) - STEERING
Jan 24, 2024
Incident date: Jan 24, 2024
Power steering failure. I noticed appeared on the instrument panel briefly before the vehicle power steering seized. I was unable to move the steering wheel in any direction without significant force. I was not driving thankfully or else this may have resulted in a serious accident due to inability to steer vehicle on public road.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jan 24, 2024
Incident date: Jan 24, 2024
[XXX] - Driving from San Diego to Ventura County (home), my dash flashed something to the effect of "Emergency Braking System Malfunction" as my brakes were engaged while driving 65-70 miles an hour (no vehicles close in front of me or on either side). This was VERY scary and could have caused an accident if there had been vehicles closer. Usually when this system j=kicks in you get a Collision al... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES, HYDRAULIC
Jan 24, 2024
Incident date: Jan 24, 2024
The contact owned a 2017 Subaru Forester. The contact stated that after driving into a parking space in a parking lot with the brake pedal depressed, the vehicle jolted and veered to the right. The passenger's side of the vehicle hit the driver's side of another occupied vehicle. The other vehicle was scratched and there was no injury sustained. The contact stated she then reversed out of the park... Read more
Crash
1 injured
DODGE
CHALLENGER
(2023) - AIR BAGS
Jan 24, 2024
Incident date: Jan 24, 2024
There is a recall for airbag system that is still unresolved from May of 2023.
Incident date: Nov 1, 2023
Screen went out but it works I am just unable to use the screen features and had to replace my start/stop battery in less than a year
Incident date: Dec 25, 2023
The contact owns a 2023 Audi Q4 E-Tron. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he had plugged the compact portable charging system into a 220/240V wall soc... Read more
Incident date: Dec 25, 2023
I did spend lots from my pocket to maintain this vehicle.I parked my vehicle for few days in my driveway.i try to start my vehicle once I get back from break.It won’t started.I even changed the new battery but I couldn’t be able to start.I towed to the dealership yesterday.Not sure what is the problem
Incident date: Jan 23, 2024
In September of this year, I would get a random code thrown by the computer, usually telling me that the sway bar disconnected required service, but sometimes it was also the 4wd system. These codes would reset themselves within a few minutes, but I still took it to a dealership for a checkup. The dealership told me that since it currently was not throwing any codes there wasn't really anything ... Read more
Incident date: Jan 23, 2024
The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the vehicle jerked with an abnormal sound coming from the engine compartment. The vehicle then lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart, but failed to shift into drive. No warning lights were illuminated. The vehicle was towed to the dealer, who ... Read more
Incident date: Jan 23, 2024
This has happened 3 times, out of no where my car goes into "limp Mode" and this last time I was pulling out and it wouldn't go and my kids were in the car. This is uncalled for and this needs to be addressed.
DODGE
GRAND CARAVAN
(2016) - TIRES
Jan 23, 2024
Incident date: Jan 2, 2024
Michelin Premier LTX 235/55R20 Premature wear First set was replaced 12/11/2019 with 27,952 miles on vehicle. Complaint is the second set checked on 7/23/2023 with 49,122 miles on vehicle or 21,170 miles on tires showing premature wear measuring 6.1 to 5.9 /32nds groove depth. Tires are not going to make the 60,000 miles wear rating expected for such an expensive tire. Tires are rotated when vehic... Read more
Incident date: Jan 15, 2024
The contact owns a 2014 Honda Civic. The contact stated that the gear shifter was significantly loosened while shifting gear. Additionally, the contact stated that the air bags warning light and the TPMS warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was ... Read more
Incident date: Jan 15, 2024
The contact owns a 2014 Honda Civic. The contact stated that the gear shifter was significantly loosened while shifting gear. Additionally, the contact stated that the air bags warning light and the TPMS warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was ... Read more
Incident date: Jan 15, 2024
I was driving home on a busy street in Houston, TX on a clear day. I tried to slow down due to traffic & the following warning lights appeared on the dash: red brake system warning and yellow brake light, ABS, brake system warning light & the slip indicator light. Right after, I came to a red light & started to brake, the car felt like it was on ice and couldn't stop properly. Fortunately I didn'... Read more
Incident date: Jan 22, 2024
While going about 15MPH the car accelerated on its own . Had a hard time finally stopping vehicle breaking and put the car in neutral.
Incident date: Jan 22, 2024
The car will turn systems of the car off and own without anyone touching anything windows rolling up on their, traction turning off, and climate controls and A/C coming on by itself. I contacted Stellantis last year about this vehicle and received no substantial resolution. This exact thing happened when I owned a 2014 Dodge Journey and I submitted the same complaint. I have taken video of this oc... Read more
Incident date: Aug 4, 2023
The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to tak... Read more
Incident date: Feb 15, 2022
The contact owns a 2011 Ford Explorer. The contact stated that upon start of the vehicle, the power steering assist warning light appeared on the instrument panel. Despite the failure, the contact drove the vehicle to the dealer where the vehicle was diagnosed with a defective power steering module and power steering assembly. The contact was informed that the part needed to repair the vehicle was... Read more
DODGE
GRAND CARAVAN
(2016) - LANE DEPARTURE: WARNING
Jan 22, 2024
Incident date: Jan 15, 2024
The camera on the Honda van seems to act up when either its hot outside or cold outside. Due to this, the car will show these codes, (LKAS, ACC, Collision Avoidance, Auto High Beam Problem). Due to the camera having these isues, the collision avoidance puts myself and family at risk.