Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jan 22, 2024
The car when accelerating feels like it misses a gear then re catches lurching the car. Also when engaging from park to drive, reverse or neutral the vehicle bucks forward. It has been brought to the dealership for a re learn and that only worked for a couple of days. Scheduled again for it to be looked at. There are no warning messages and the vehicle does this when accelerating at random or when... Read more
Incident date: Jan 22, 2024
Out of town and control arms went while turning a corner. My steering wheel was sideways and I was going straight. There was no warning, noises or dashboard lights prior to this happening. My vehicle has 130k but well maintained. Prior to this happening I was driving on the Thruway at 65mph, this could of broke then causing a potential accident or something worse. Why wasn't there any warning ligh... Read more
Incident date: Feb 16, 2024
Uconnect display screen is glitching. Unable to see when reversing. Parkview rear back up camera is unable to display.
Incident date: Jan 15, 2024
An internal defect in the 2014-2020 Jeep Wranglers with the 3.6L Pentastar V6 engine affects its rocker arms, lifters, and related valvetrain components, including the engine control module (ECM) software that controls the precise timing and function of the lifters. Specifically, the rollers of a Pentastar engine’s rocker arms prematurely wear down, become loose, and then drop, which shifts the ... Read more
Incident date: Jan 15, 2024
An internal defect in the 2014-2020 Jeep Wranglers with the 3.6L Pentastar V6 engine affects its rocker arms, lifters, and related valvetrain components, including the engine control module (ECM) software that controls the precise timing and function of the lifters. Specifically, the rollers of a Pentastar engine’s rocker arms prematurely wear down, become loose, and then drop, which shifts the ... Read more
Incident date: Feb 16, 2024
This truck is for sale in Oregon with HOLES/RUST on the frame and the frame mount. It is being sold with a clean title which clearly with the frame damage it is considered a branded title. The car lot that is selling the truck will no disclose the frame issue when asked about the structure damage on the truck. BUYERS BEWARE!!!
Incident date: Feb 16, 2024
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had no... Read more
Incident date: Oct 20, 2023
The passenger airbag occupancy sensor in my car has stopped sensing a passenger has been stuck on "OFF" for the past 2-6 months (I believe) even when an adult is sitting in the seat. I don't know exactly when this problem began because there was never any warning light or error message which is a massive safety oversight since I could have been in accident with no knowledge that it wasn't working... Read more
Incident date: Dec 16, 2018
When I was driving the power steering went completely out, almost causing me to wreck… turned car off and on, it was working fine the boom happened again. I notice reading previous recalls this has been an issue in the past
Incident date: Jan 1, 2022
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "Steering Loss Imminent," message was displayed. The contact became aware that electric power steering assist was inoperable after parking the vehicle. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The veh... Read more
Incident date: Jan 1, 2022
Truck lost all forward gears while driving down the highway, only had 6418 miles on it
DODGE
GRAND CARAVAN
(2018) - ENGINE
Feb 15, 2024
Incident date: Jun 1, 2022
Prior to this, my had no issues and I had been driving it all day. When coming home from some errands, the engine light suddenly came on and and then my car began shutting off on the highway. We were in the middle lane with cars going 70 miles a hour with no power in our own car, putting us in extreme danger. We were able to get it to the side of the highway and go through a series of starting it,... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Feb 15, 2024
Incident date: Jun 1, 2022
Prior to this, my had no issues and I had been driving it all day. When coming home from some errands, the engine light suddenly came on and and then my car began shutting off on the highway. We were in the middle lane with cars going 70 miles a hour with no power in our own car, putting us in extreme danger. We were able to get it to the side of the highway and go through a series of starting it,... Read more
Incident date: Feb 10, 2024
The contact owns a 2024 Mazda CX-90. The contact stated while driving the same day the vehicle was purchased, the message "Telematics Malfunction" was displayed. The vehicle was taken to the local dealer, where the message was cleared; however, the failure persisted. Additionally, the contact became aware that the VIN was included in NHTSA Campaign Number: 23V718000 (Back Over Prevention, Forward ... Read more
Incident date: Feb 10, 2024
The contact owns a 2024 Mazda CX-90. The contact stated while driving the same day the vehicle was purchased, the message "Telematics Malfunction" was displayed. The vehicle was taken to the local dealer, where the message was cleared; however, the failure persisted. Additionally, the contact became aware that the VIN was included in NHTSA Campaign Number: 23V718000 (Back Over Prevention, Forward ... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Feb 14, 2024
Incident date: Feb 12, 2024
I was driving in Los Angeles going home from my new job. My car (100K mi) started making noises and seeming to lose power. No dash warning lights, have done ALL regular maintenance and ALL recalls including knock sensor. Was barely able to make it to the shop that changed the oil recently and there was no oil! Towed it to the dealership and they filled up the oil and said I needed a sealed oil tes... Read more
Incident date: Jan 29, 2024
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Feb 14, 2024
Incident date: Jan 31, 2024
Got a bsd and check hybrid system while driving.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Feb 14, 2024
Incident date: Dec 22, 2023
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Jan 1, 2020
There's something going on at the Kia dealership in Wake Forest (Westgate). Per the current recall notice, the lights came on that were highlighted in the notice ( ”MIL” , ABS warning light) so I had my car towed into the dealership. They claimed my car had a bad battery and the problems were not due to the recall situation. I took my car out of there and straight to auto zone, about 200 feet ... Read more
Incident date: Feb 12, 2024
After making a right turn, the car accelerated automatically and drove onto the sidewalk. The driver was hitting the brakes and attempting to redirect the vehicle with the steering wheel but both components of the vehicle were locked, causing the vehicle to lose control and crash into several things on the sidewalk (flower pot, parked cars, building pillars). The Tesla is completely dead so we are... Read more
Crash
Incident date: Feb 12, 2024
While traveling west on [XXX] in Dane county just before exit [XXX], I experienced unexpected braking while using TACC. My cruise speed was set at 72 MPH and I observed the set speed changed itself to (I think) 40 MPH. This caused the car to quickly begin braking to slow my speed to this new speed. I had to intervene and accelerate manually while also trying to reset the set speed. Thankfully ... Read more
Incident date: Feb 12, 2024
1. Uncertain which part failed. 2. safety was put at risk due to car not able to accelerate. Car would not go over 20 miles an hour on the interstate access road where traffic was going by at 50 –60 mph - four-way flashers were on and had to pull off at the first available turn but it was scary 3. Contacted local Hyundai; they are investigating a possible loaner, but haven’t said what they wi... Read more
Incident date: Feb 12, 2024
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated intermittently. The warning light became more persistent over time. The vehicle was taken to the dealer where it was diagnosed that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle had not been repaired due to the parts being on backorder. The manufacturer was made aware ... Read more
Incident date: Feb 12, 2024
- As we were driving down a largely empty highway ([XXX] near Pollock Pines, CA), we heard an extremely loud bang. We looked back and the large rear sunroof (the non-moving one) had exploded - the glass was crazed with shatter fragments and continued to audibly crackle for several minutes. No significant sections of the glass had fallen out, but there were small splinters of glass (< 1mm in size) ... Read more
1 injured
Incident date: Feb 11, 2024
I have reported before my vehicle is and has been cyber attacked. This time around my horn has been disable. They turn on the radio, they turn on the light lights of the vehicle, they turn on the radio, they turn on the ac/heat control. If I take it in again, they are going to tell me nothing is wrong. This is very dangerous for me as a driver. I cannot drive a vehicle without a horn. I NEVER hear... Read more
Incident date: Feb 1, 2024
Vehicle loses power every gmc vehicle I have owned (3) seen to have this issue throttle pedal position sensor while driving on the interstate vehicle speed drops to reduce engine power which is very scary and dangerous
Incident date: Feb 1, 2024
Vehicle loses power every gmc vehicle I have owned (3) seen to have this issue throttle pedal position sensor while driving on the interstate vehicle speed drops to reduce engine power which is very scary and dangerous
Incident date: Feb 9, 2024
My dash board is sticky and uncleanable, making it very hard to see out the windshield at all hours day or night, which could potentially cause a crash. I have also noticed tons of people online with the same problem. This needs to be recalled or class action lawsuit.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Feb 11, 2024
Incident date: Feb 11, 2024
WHILE DRIVING DOWN THE ROAD, THE LOCKS ON THE DOORS WILL SUDDENLY LOCK, UNLOCK, LOCK AND UNLOCK. AFTER THAT THE ENGINE SLOWS WAY DOWN LOSING POWER, THEN IT WILL BE OKAY TO GIVE IT MORE GAS AND IT SPEEDS UP. THE LAST COUPLE OF TIMES THIS HAPPENED, THE CAR LOST ALL POWER AND STAHLED.
Incident date: Feb 10, 2024
The EGR Valve on the vehicle went bad, causing the vehicle to display 'propulsion reduce' and 'engine not available' errors on the dashboard before the vehicle came to a stop while driving on an interstate. Searching this issue for the Chevrolet Volt online yields a significant amount of similar issues experienced by other Volt owners. Vehicle was inspected and repaired by a Chevrolet dealership... Read more
Incident date: Feb 10, 2024
Ford has failed to find a solution in a reasonable time frame. Car was purchased to be used as a hybrid and we are no longer able to use the battery due to recall for now 8 months. Our car value is also now upside down over $6,000 as this function is no longer available. In addition to 8 months of fuel charges we did not anticipate.
Incident date: Feb 9, 2024
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happe... Read more
Incident date: Jan 25, 2024
The major issue that happened to our newly purchased CX 90 last February 3 with more than 500 miles on it started around 5:30 pm of February 8, while my wife is driving this vehicle with my daughter, all of a sudden the car stopped at the middle of the road with warning signs popping up in the dash screen like I-active sense malfunction, hybrid battery malfunction, engine malfunction light on, a... Read more
Incident date: Feb 9, 2024
Truck took off with out me touching the gas in a parking lot had to hit the brakes several times then shifted hard and speedometer quit work and the wrench symbol popped up on the dash and it throw code PO720 which is the output shaft speed sensor /lead frame
Incident date: Feb 8, 2024
The contact owns a 2012 Toyota Prius. The contact stated that while driving at various speeds, the ABS warning light illuminated and the vehicle skidded while depressing the brake pedal. The contact stated that the hazard lights independently activated and caused the battery to drain, and the vehicle would stall. The vehicle was taken to a dealer where the contact was informed that there was a Cus... Read more
Incident date: Jan 21, 2023
Bought. A 2011 Mazda 6, and took it to a Mazda dealer for an inspection. They found the rear sub frame ie rear cradle to be extremely rusted out, the shocks on both side are detached, and the springs look like they may push through at any point and do more damage. The car is unsafe to drive and the dealer estimated a repair cost or $4322.99 to fix.
Incident date: Jan 22, 2024
Wiper control is limited requiring the driver focus on the touch screen. Auto wipers activation is slow and does not keep windshield clear from rain, forcing the driver take the eyes off the road and find the small area on the touchscreen to control the various wipers speed.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Feb 8, 2024
Incident date: Jan 1, 2024
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer and an unknown dealer were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of ... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Feb 7, 2024
Incident date: Feb 7, 2024
There are Water intrusion that happened to other Model of Mercedes, my car have the same problem, when i bring it to the Mercedes dealer, they found a lot of water inside the trunk, but they insisted that I had accident, but there no accident that I know of.
Incident date: Jan 29, 2024
When I started car I got service messages for side detection system, tire monitor system, safety restraint system, front camera system, trailer break system and theft deterrent system. Each one gave option to dismiss. When I would dismiss the messages would come back. When I was driving, all the things on dash, mph, oil, battery etc all stayed on zero. Super dangerous and I could have died!!!!!!. ... Read more
Incident date: Apr 1, 2023
In the past two years, my car has had 3 wheel sensors fail. When a wheel sensor fails while driving, things can get dangerous. When this happens, the following systems immediately fail in a chain reaction of events: ABS system, ESC Control, tire pressure monitoring, and loss of power. It’s dangerous when it happens on the road because the brakes are not working and the accelerator won’t accele... Read more
Incident date: Apr 1, 2023
In the past two years, my car has had 3 wheel sensors fail. When a wheel sensor fails while driving, things can get dangerous. When this happens, the following systems immediately fail in a chain reaction of events: ABS system, ESC Control, tire pressure monitoring, and loss of power. It’s dangerous when it happens on the road because the brakes are not working and the accelerator won’t accele... Read more
Incident date: Feb 6, 2024
On February 6, around 3:46am, parked my vehicle on the driveway I noticed a smell like smoke, I looked at my dashboard but nothing was on, no warnings, so I entered my house a few minutes later Possibly 4 I heard a noise look outside from my window an noticed my car was on fire, immediately called 911 car garage door also cut on fire and the vehicle next to it. I m requesting an investigation Poli... Read more
Fire
Incident date: Feb 6, 2024
My rear window exploded while my car was parked in the target parking lot, I had them run cameras to see if it was someone who broke my back window but it showed no one near my car during the explosion… while researching online I noticed that there was a lot of complaint about a default in the rear defroster and that was what might have caused the explosion…
Incident date: Feb 6, 2024
I had driven about 10 miles when the Check Engine light came on when I was far from home. Not blinking. It was not on when I first turned the car on. No symptoms other than check engine light. Got to a garage who got a code p0126 that is covered under TSB 01-005/23 coolant control valve. Called dealer who said it would be safe to drive home 180 miles. I did that. Awaiting appointment tomorr... Read more
Incident date: Feb 6, 2024
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Feb 6, 2024
Incident date: Oct 16, 2023
While traveling down the interstate on a family road trip, our Pacifica PHEV alerted us to stop safely because our vehicle would lose power. We almost didn't make it to the shoulder before we completely lost power on the van. The vehicle was not drivable while on the side of the road. The transmission had to be replaced.
Incident date: Feb 6, 2024
The climate control system will malfunction and make the cab of the truck unbearably hot, even to the point of physical discomfort at the feet of the driver. The air is so hot blowing on the drivers feet that I have to remove my feet from the pedals to cool. This is a major distraction to the driver. The dealer says this is normal. No warnings or alarm messages.
Incident date: Jun 1, 2023
The ICCU has failed after the recall repair was completed in September 2023. When the fuse pops the car indicates a check electric vehicle system message in the driver information screen.