Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Oct 23, 2023
Windshield trim flew off on the Highway could of struck another vehicle. But thankfully no one was behind us.
Incident date: Oct 1, 2022
The OEM 21 inch wheel cracked which resulted in a flattening tire.
Incident date: Oct 1, 2022
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of For... Read more
Incident date: Oct 1, 2022
MOTOR CRANKS BUT DOES NOT TURN OVER. TRY MULTIPLE TIMES FINALLY IT WILL START. JUMPED THE FUEL PUMP FUSE IN TIPM TO EMPTY SLOT AND IT STARTS NORMAL 50% OF THE TIME. READ MANY COMPLAINTS OF SAME TYPE OF PROBLEM AND HISTORY OF RECALL FOR OTHER VEHICLES BUT NOT THIS MODEL. UNACCEPTABLE. SLEW OF OTHER ELECTRICAL PROBLEMS WITH THIS VEHICLE: RADIO CHANGING STATIONS AND SAVING CURRENT STATION TO MUL... Read more
DODGE
GRAND CARAVAN
(2019) — FUEL/PROPULSION SYSTEM
Oct 23, 2023
Incident date: Sep 1, 2023
On 2 occasions in October 2023 my 2014 Ford Taurus would not start after cranking. Once the engine had been warm. The 2nd time approximately 2 weeks later, it was cold and had to be towed to Ford dealer. After the dealer said it was the fuel pump driver module needing replacement, it appears this was a known problem (see below from Ford website); however, mine was not recalled. Mine came from the... Read more
Incident date: Jun 3, 1996
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the contact removed his foot from the accelerator pedal to depress the brake pedal while approaching a stop light, the vehicle stalled. The contact cycled the key several times when the vehicle started. A message displayed on the instrument panel “Evaporative Emission System Pressure Syste... Read more
Incident date: Oct 23, 2019
The contact owns a 2021 Ram 1500. The contact stated while driving 35 MPH, the contact stated that the vehicle lost motive power. The contact stated was able to restart the vehicle and drive to his destination. The contact stated that the failure had recurred four times within four months. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not mad... Read more
Incident date: Oct 23, 2019
The contact owns a 2016 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Oct 23, 2019
There is a class action law suit for newer rams mine has always done same thing since i have owned it occasionaly during slow speed turns it will shut off it will restart imediatly i have owned vehicle 4 years bought with 127000 miles now have 205000 miles on it
Incident date: Oct 11, 2023
My car engine compartment fire while parked in front of my condo
Fire
DODGE
GRAND CARAVAN
(2018) — SERVICE BRAKES, HYDRAULIC
Oct 23, 2023
Incident date: Oct 6, 2023
The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Recently, the contact stated that several unknown warning ... Read more
DODGE
GRAND CARAVAN
(2018) — STEERING
Oct 23, 2023
Incident date: Oct 6, 2023
Steering gets tight over 50mph and requires more effort to steer.
DODGE
CHALLENGER
(2018) — STEERING
Oct 22, 2023
Incident date: Oct 21, 2023
Electronic steering locked up while driving. Now says to service steering and is un-driveable
Crash
DODGE
GRAND CARAVAN
(2015) — STEERING
Oct 22, 2023
Incident date: Aug 16, 2023
Power steering assist fault warning displayed on the dash of 2013 Ford Escape Titanium. Can’t turn wheel. Wheel was so hard to turn if my wife had been driving she would have wrecked and potentially seriously hurt thr two of us and our 3 grandchildren. Car has 92k miles and we’ve already replaced the transmission $5k. From what I’ve read this will be a minimum of $1.2k. It’s sad when thei... Read more
Incident date: Oct 21, 2023
As I was driving my dashboard lit up with warning lights and audible alarms indicating that I should inspect my regen brake. Safety features such as lane departure, lane assist, blind spot indicator stopped functioning and my speedometer did not work. I stopped the car and looked behind the front wheels and nothing looked “unusual”. I restarted the car and all of the alarms went off again, lea... Read more
DODGE
GRAND CARAVAN
(2012) — SUSPENSION
Oct 21, 2023
Incident date: Sep 9, 2023
DEATH WOBBLE Driving 70-75 mph . Speed limit. I hit some some rough patches on the interstate and the truck shook uncontrollably. It’s happens twice in 30 miles. Very scared.
Incident date: Oct 7, 2023
Outside temperature in the 70s had recently just rained and rear window was foggy. I turned on the rear defogger after about two minutes or so started smelling something burning thought it was car exhaust. I parked the car and the rear window shattered.There was a hole the size of a baseball, and when I went out to look, everything fell into the trunk area, Honda claims this is not a warranty issu... Read more
Incident date: Oct 7, 2023
Outside temperature in the 70s had recently just rained and rear window was foggy. I turned on the rear defogger after about two minutes or so started smelling something burning thought it was car exhaust. I parked the car and the rear window shattered.There was a hole the size of a baseball, and when I went out to look, everything fell into the trunk area, Honda claims this is not a warranty issu... Read more
Incident date: Oct 14, 2023
I was driving my 2016 Ford Explorer on I-65 October 19, 2023, in the afternoon. I thought something flew off of one of the two semis in front of me and hit my windshield on two separate times, within a few seconds of each other. When I arrived home, I checked to see if I had any damages, and I was surprised to see pieces missing from the passenger side of my windshield. This morning, October 20... Read more
Incident date: Oct 13, 2018
The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was started, the steering wheel seized. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering control module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 151,000.
Incident date: Oct 19, 2023
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to... Read more
Incident date: Oct 19, 2023
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to... Read more
Incident date: Oct 17, 2023
The contact owns a 2015 Ford F-350. The contact stated while driving 75 MPH, the front end of the vehicle started shaking uncontrollably. The contact stated he was able to slow the vehicle down and safely drive the vehicle to his destination. The vehicle was taken to the dealer. The vehicle was diagnosed with a failed steering stabilizer shock. The contact was informed that the stabilizer shock ne... Read more
Incident date: Oct 20, 2023
I have a 2016 Chevy Tahoe LTZ. It has the air ride suspension. I need all new shocks and struts and a new air ride air suspension pump. Reported this issue when the vehicle had 60-66k miles on it. I was never told what was wrong until about 2 weeks ago. The grand total of replacing these issues is over 6k. I called Chevy/GMC theres nothing they will do as it’s out of any warranty even though the... Read more
Incident date: Oct 18, 2023
Emergency break stopped working. Engine misfires and heavy oil consumption or burning to quickly. Gets really really hot more than normal than any other car I owned.
Incident date: Jun 29, 2023
Could not drive back home, it got extremely dangerous when it locked it. my steering wheel does not steer. there are lights on my dashboard. EPS AND ENGINE
Crash
DODGE
GRAND CARAVAN
(2010) — POWER TRAIN
Oct 19, 2023
Incident date: Oct 5, 2023
After shifting vehicle from Drive (D) or Reverse (R) into Park (P) and attempting to turn the vehicle engine off (keyless ignition) an alert pops up stating "shift to park". The engine will shuts down but the ignition remains in auxiliary mode preventing you from completely powering the vehicle down.
Incident date: Oct 19, 2023
The contact owns a 2022 Ram 1500. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the v... Read more
Incident date: Oct 19, 2023
The contact owns a 2011 BMW X3. The contact stated that the vehicle was experiencing electrical failures. The contact stated that the door lock pins failed to go up or down while using the key fob. The vehicle was taken to the dealer, where it was diagnosed that the door lock actuator had failed. The vehicle was repaired; however, the failure recurred two weeks later. Additionally, the turn signal... Read more
Incident date: Oct 19, 2023
The vehicle throws the abs, esp,break and traction control lights and then while driving completely at random then turns off WHILE DRIVING!!!! which can cause an accident (I and my daughter are lucky to be alive) this is not ok the vehicle drives fine then at random throws those lights and shuts off after restarting it the check engine light comes on and says the transmission shift solenoid b i... Read more
DODGE
GRAND CARAVAN
(2000) — STRUCTURE:BODY
Oct 18, 2023
Incident date: Sep 29, 2023
Driver door starting making a noise and had trouble closing. And then the window wouldn’t go down all the way. Took it to the dealership and they said that the spot welds failed in the door.
DODGE
GRAND CARAVAN
(2000) — ENGINE
Oct 18, 2023
Incident date: Sep 29, 2023
My girlfriend was driving and all of a sudden the low oil pressure sensor goes off on the dashboard, and the car starts shaking violently from the engine. After towing the vehicle to our local mechanic, they confirmed that this was an engine problem due to issues surrounding the oil pump in these vehicles. We towed the vehicle a second time to ford to have the engine replaced. This is apparently a... Read more
Incident date: Jul 14, 2023
See attached document from complainant
DODGE
GRAND CARAVAN
(2013) — VEHICLE SPEED CONTROL
Oct 18, 2023
Incident date: Oct 12, 2023
The contact owns a 2021 BMW X3. The contact stated while driving approximately 3 MPH, and slowing to park the vehicle, the vehicle independently accelerated. The contact stated the brake pedal was depressed. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, but the vehicle was not diagnosed nor repaired. The manufacturer had been informed of ... Read more
DODGE
GRAND CARAVAN
(2019) — AIR BAGS
Oct 17, 2023
Incident date: Oct 4, 2023
Both headlights failed, one earlier, then the second, on a cloudy night on an unlit, deserted rural stretch of interstate highway. Driver started slowing down from 60 mph, looking for a place to pull over. An accident resulted--only the defective car was involved. No airbag was deployed. The driver was injured. (Full recovery--months.) The car was totaled.
Crash
Incident date: Oct 13, 2023
My wife and I were driving on I-81 south of Front Royal, Virginia on 10 October 2023 when our sunroof shattered. Temperatures were mild at the time and we were traveling at normal highway speeds. Nothing impacted the vehicle and there was no warning before the sunroof broke. This is the second time this has happened in this vehicle, the first time having been repaired under warranty by a local dea... Read more
DODGE
GRAND CARAVAN
(2015) — ELECTRICAL SYSTEM
Oct 17, 2023
Incident date: Oct 10, 2023
Sticky steering and it makes micro adjustments at highway speeds dangerous. Hard to keep in my chosen driving line safely. Not as noticeable at slower speeds. Theres plenty of complaints mentioned in forums. Glad im not the only person its happening to. Some dealers are replacing steering racks supposedly. I havent taken mine in yet because i need my vehicle for work. Not sure what i should do ho... Read more
Incident date: Oct 17, 2023
The braking seemed weak on this RV but we had no baseline to compare it with since we purchased this one new. Three years after purchasing I was underneath the vehicle tracing a wire when I found the brake line from the brake master cylinder to the rear brakes badly crimped over a bolt in the frame. The line was almost completely closed and there were shiny grooves in it from the threads on the bo... Read more
Incident date: Oct 1, 2019
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Jul 15, 2023
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been ... Read more
Incident date: Jan 1, 2023
The contact owns a 2021 Infiniti QX80. The contact stated while driving at approximately 65 MPH, the sunroof inadvertently exploded without impact. The contact stated that the sunroof was not being utilized and was covered and closed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 62,000.
Incident date: Jan 1, 2023
Vehicle has lost power and gone in to ‘limp mode’ numerous times when accelerating, reducing speed to 25-30 MPH. The engine runs extremely rough during this time and will not rev up. This has caused traffic behind me to slow down immediately to the point I’ve come close to being hit from behind. It has also lost power without warning several times when driving at approximately 45 MPH, reduci... Read more
Incident date: Jan 1, 2023
Car dies while driving at speed. Also will die at low speeds such as when turning or parking or waiting at a stop light. Sometimes have to wait before restart if dies at speed. If dies at low speed will start right back up. Dealer says no codes. Even when it died while on the techs computer he could not see a problem. These cars have been notorious for electrical problems due to Totally Integr... Read more
Incident date: Oct 5, 2023
The electric power steering system went out while driving. The truck had been checked for codes that day which indicated a possible need to replace the egr valve but nothing about power steering. I was in a parking lot and was able to pull into a space but was unable to get home.
DODGE
GRAND CARAVAN
(2018) — FUEL/PROPULSION SYSTEM
Oct 16, 2023
Incident date: Oct 16, 2023
My vehicle suddenly lost power while I was on the interstate in the middle of heavy traffic. The message on the screen said low oil pressure. I managed to get out of traffic and exited the highway as soon as I could. I managed to get back to town before the vehicle stopped. I had to have it towed to my house and then to the dealer to look at it. Fortunately I was not injured but I could very ... Read more
Incident date: Oct 4, 2023
Passengers side back sliding door power locks will not lock the door . Driverside back sliding door will not unlock. Occasionally makes a buzzing g sound. Cannot manually unlock the door or open it.
Incident date: Oct 9, 2023
I do realize there is a Recall for Back-up camera; which I've had issues with since early part of 2022 (we bought vehicle in April 2021). March of 2022 we had our suv to dealership about screen turning blue; which they supposedly did some deprogramming. Then, in July of 2022 had it back to dealership because the blue screen became worse; in which they said they replaced the whole system ( I have r... Read more
Incident date: Sep 25, 2023
Tire size 225/55R17. - Sidewall separation on the inside portion of two tires (unable to identify from looking at tires on vehicle, this could go unnoticed by the driver). No tires were removed from Acura. I do have photos of this safety hazard. - Tires could have blown out while driving and a crash occurring injuring driver or other vehicles on the road. After seeing the tire separation they t... Read more
Incident date: Sep 28, 2023
The contact owns a 2023 Hyundai Santa Fe. The contact stated that on two separate occasions while driving at approximately 65 MPH, the vehicle decelerated. The check engine warning light illuminated, and a message displayed on the infotainment screen indicating “Engine System Emergency, Take Vehicle to the Nearest Dealer”. The contact was able to veer the vehicle into a parking lot where it wa... Read more
Incident date: Sep 28, 2023
My check engine light is on and I get a squeaky noise when driving