Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Nov 25, 2023
Engine stalling. White smoke, clicking noise bb
Incident date: Nov 3, 2023
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the vehicle started to sway from left to right, and a message displayed reading "Stability Control System Fault". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear passenger’s side cradle was fractured. The vehicle was not repaired. The manufacturer was not noti... Read more
Incident date: Sep 4, 2023
Truck has a CP4 injection pump and they go bad and cost $15,000-$20,000 to repair and if that happens I owe money on the truck and would have to get a loan or figure something out and still have to make a payment on something I can’t even drive! They need to recall it and swap them out to a CP3 and be done with it. Why wait until it cost 10s of thousands of dollars when they can get it done for ... Read more
Incident date: Sep 4, 2023
This vehicle is under an active recall. There is no known remedy yet and as outlined in the recall the vehicle could catch fire while parked OR while driving. My family should not use this vehicle until this situation is fixed. I want a replacement vehicle at the company's expense. There is no other TIMELY fix for this problem and the recall information said to contact you if it was not done i... Read more
Incident date: Sep 4, 2023
My car Intermittent just shuts down while driving on the road without warning and has done so 4 times now with my family in it as this is the family car. Thank God no one has been hurt or any accidents at this time. When it shuts down you loose control of the vehicle and the steering wheel locks and unable to move safely off the road you have to stop in the middle of traffic and put it in neutral ... Read more
Incident date: Nov 20, 2023
The automatic collision breaking system light just came on. I turned it off and waited a while. I was fine for two days then came back on and stayed on. Took it to the dealer and they said I must have hit something because the sensors were not aligned. I explained I had hit nothing. There is no damage at all to the bumper. No accident reports no damage nothing but they insisted I “must have hit... Read more
Incident date: Nov 1, 2022
I was on I-44 west of St Louis and between two trailer trucks and the 2018 Pilot started to shake violently and lose power going down that big hill before Lewis road after that it quit and after a 1/2 mile it did it again and shook so bad you thought front wheels were coming off.I took it directly to Napleton Honda in St Peters Mo and naturally they drove the car 6 miles and found nothing wrong. T... Read more
Incident date: Nov 1, 2022
Informed Nov 19 of HECU leak resulting in fire even when parked and to park vehicle away from structures. KIA DOES NOT HAVE A REMEDY YET. Spoke with Lupient dealer and they have no idea when available. While I appreciate the notice I find it very disappointing and disturbing that a remedy is not in place especially with holiday traveling in this vehicle.
Incident date: Nov 15, 2023
PRESENTO ILUMINACION DEL MAL FUNCIONAMIENTO INDICADOR LAMPARA (MIL),ABS PRECAUCION LIGHT,BURNING/MELTING SMALL,AND SMOKE FROM THE ENGINE COMPARTMENT,ENGINE WITH NOISE AND BROKEN ESTOOCURRIO EL 03/08/2023, NO TENIA LA INFORMACION DEL PROBLEMA Y MANDE A REPARAR EL MOTOR $ 3,890.00.nECESITOQUE USTEDES ME AYUDEN POR ESTE PAGO. I PRESENT LIGHTING OF THE MALFUNCTIONING LAMP INDICATOR (MIL), ABS CAUTION... Read more
DODGE
GRAND CARAVAN
(2017) — EXTERIOR LIGHTING
Nov 18, 2023
Incident date: Nov 18, 2023
It is obvious that this 2019 Chrysler 300 has the defects that a recall was issued by the NHSTA about. My electrical systems have malfunctioned multiple times causing the vehicle to lock up and die in traffic. The power steering would go out. The car wouldn’t want to shift. Anything and everything that could read information out wrong was going off. The check engine light. The brake system. Tran... Read more
Incident date: Nov 13, 2023
I don't even know where to start. Even with maintenance, this vehicle has been falling apart since I got it
Incident date: Nov 17, 2023
Engine coolant is usually water–based, and may also be oil. A three–valve–per–cylinder was originally slated for the LS7, and was abandoned imputable to design complexities. E85 ethanol should is an understatement to the ‘war on fossil fuels.’ The L98 is a modified version of the L76, with increased power and reduced redundant hardware. A Vee engine is common configurations of in... Read more
2 injured
2 deaths
Incident date: Nov 2, 2023
On multiple occasions car has gone into neural while I’m stopped at a light or at a stop sign. I Have called dealer multiple times and still not resolved. I’m afraid this will cause an accident bc I’ll could get hit from behind.
DODGE
CHALLENGER
(2020) — POWER TRAIN
Nov 17, 2023
Incident date: Nov 17, 2023
After the alternator and battery dies the car went right back to accelerating by itself into traffic, I contacted Toyota and explained that after the battery and alternator died the problem came right back but they seem not to care
Incident date: Nov 4, 2023
While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents.
Incident date: Sep 15, 2023
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The c... Read more
Incident date: Nov 1, 2023
The inspection i change lamps the head light 2023 this year my car Still no warning the police officer
Incident date: Nov 1, 2023
Exhaust manifold is leaking exhaust inside the car. It is extremely strong smelling and produces nausea. It is coming into the interior cabin from the engine compartment by way of the hvac/ventilation system. It is a daily occurrence. It was not noticeable when I purchased this car used in 2021, but has become increasingly noticable more and more each day/week/month. This is not occurring because ... Read more
Incident date: Nov 15, 2023
The stabilizer/traction control keeps going off and it will stay off.i can turn,hit a bump or start it up and the traction control/stabilizer system is off.i almost had a accident on the freeway in the rain because it turned off out of nowhere and I almost lost control
Incident date: Nov 8, 2019
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to ... Read more
Incident date: Nov 8, 2019
The issue is that we have to sign off on liability for the dealer to install the new safety airbag to state that we are accepting a cracked dashboard. This is ridiculous and the manufacturer (GMC) should have to replace the dashbboard along with the air bag.
Incident date: Nov 14, 2023
Anti-Lock Braking system and Electronic Braking system, service system warning come on and off randomly all the time. Seems to happen when bumpy roads are encountered.
DODGE
CHALLENGER
(2014) — SUSPENSION
Nov 15, 2023
Incident date: Nov 11, 2023
Whenever i hit a bump on the side of the road, the truck jerks really badly and if im not grasping the steering wheel with all my strength, it will jerk me off the highway from the bump making the entire car go off the road. Also, each bump i hit, i hear a very very loud metal on metal knocking sound from the right passenger side of the tire area. Not sure if it is a strut assembly or engine mount... Read more
Incident date: Nov 14, 2023
Intermittent loss off power steering while driving, usually in cold weather conditions. Absolutely no warning. This is EXTREMELY dangerous, especially when the driver is an elderly woman without the arm strength to steer the car without assisted power steering.
Incident date: Nov 14, 2023
The contact owns a 2012 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more
Incident date: Oct 31, 2023
about 2 years ago (2021) both me and my wife's my nissan cvt transmission went out and needed repair. In my case the transmission overheated, losing power while driving 80mph almost leaving me and my family stranded on the highway while coming back from trip late at night. Took car to dealership where they diagnosed transmission had overheated. After contacting manufacturer Nissan they offered to ... Read more
Incident date: Oct 1, 2023
The contact owns a 2018 Ford Ecosport. The contact stated that while her husband was driving at approximately 60–65 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. Two days prior to th... Read more
Incident date: Nov 2, 2022
brought my tacoma truck in for trade in at toyota dealership,after they inspected vehicle,they told me frame on truck is rusted so bad that it has to be replaced.i have been driving this truck pulling my boat and hauling heavy loads.i had no ideal that frame was so rotted and is a saftey hazard on the road.now i have truck nobody wants and will cost to much to repair.truck is only 2008 with 111000... Read more
Incident date: Nov 12, 2023
I was driving my 2023 Tesla 3 on the street last night and it suddenly slowed down and stopped. The error code DI_a137 appeared on my dash screen. I was able to pull to the side but my rear was at the edge of an intersection. My niece and I could have been hit as my car is black and it was dark. I was able to shut down and restart the car by and exiting and entering my car. I am scared to drive ... Read more
Incident date: Nov 12, 2023
My back brakes are faulty and I had the car less than 8 months
DODGE
CHALLENGER
(2019) — ELECTRICAL SYSTEM
Nov 12, 2023
Incident date: Aug 10, 2023
This vehicle is two years old, has 70,000 miles on it now. It’s worth noting that this issue started when it had 15,000 mile on it several years ago. I took it to the dealer, but they told me they wouldn’t do anything about it since the light no longer indicated an issue. Randomly, the vehicle will suddenly say “collision mitigation system problem, see dealer” and “adaptive cruise cont... Read more
DODGE
CHALLENGER
(2019) — AIR BAGS
Nov 12, 2023
Incident date: Aug 10, 2023
I was in an accident hit from left driver side and no deployment of airbags
Crash
1 injured
DODGE
CHALLENGER
(2019) — UNKNOWN OR OTHER
Nov 12, 2023
Incident date: Aug 10, 2023
I had a flat tire while driving to work and was unable to pull over for about a few thousand feet. As the tire went flat I swirled into the grass on a street without a shoulder. The tire snapped off and was not locatable. I filed a police report and called the police at time of incident. The total damage on the vehicle was under $3,000 but because the tire snapped off and damaged the firewall Dodg... Read more
Incident date: Nov 1, 2023
Integrated Brake Accuation Unit failed per dealer repair location. Codes indicated on attached repair invoice receipt. (Document is Uploaded). This was a very expensive repair. Per dealer service advisor and technician they had never seen this before. 2 brake lights on the dash indicated major brake failure. The vehicle was immediately taken to the dealer for repair. See additional details r... Read more
Incident date: Nov 3, 2023
The first time this incident occured I was driving in a residential neighborhood and my horn started randomly honking. Over the past few months the horn will randomly start honking and will continously honk for long periods of time. The horn will blast for miles and there is nothing that I can do to make it stop. I have been pulled over because of this and it's terrible driving at night with the h... Read more
Incident date: Nov 3, 2023
The first time this incident occured I was driving in a residential neighborhood and my horn started randomly honking. Over the past few months the horn will randomly start honking and will continously honk for long periods of time. The horn will blast for miles and there is nothing that I can do to make it stop. I have been pulled over because of this and it's terrible driving at night with the h... Read more
Incident date: Nov 3, 2023
The car shifts super hard into second gear. The inside smells like the car is over heating,driving down the interstate the car losses power,you can push your foot to the floor and nothing,the car will not excelerate at all.It's extremely dangerous. You have to pull over turn the car off and then on again to get it to go. This happens about every 20 minutes or so,the heat only works in the driver ... Read more
DODGE
GRAND CARAVAN
(2017) — ENGINE
Nov 9, 2023
Incident date: Nov 9, 2023
My 2016 Chevy Malibu that does not have many miles on it is shifting into, Reduced Engine Power Mode. When this comes on I cannot accelerate up to speeds and can only go about 25 MPH. It is dangerous that my car can go from highway speeds to this slow. I have had 0 issues before this started happening and other Malibus have been recalled for this same issue.
Incident date: Nov 8, 2023
The contact owned a 2012 Kia Sorento. The contact stated that the vehicle stalled while driving at approximately 30 MPH as the battery and alternator warning lights illuminated. Another driver then alerted the contact that the vehicle had caught fire under the hood. The contact merged to the side of the road and exited the vehicle. The contact mentioned that a third of the vehicle had been engulfe... Read more
Fire
1 injured
Incident date: Aug 20, 2023
There is a water leak coming into the back cab of my 2019 GMC Sierra. My truck smells horrible the dealership can't find the leak. It smells very moldy and very concern for my children riding in the back breathing the unsafe air.
Incident date: Aug 20, 2023
There is a water leak coming into the back cab of my 2019 GMC Sierra. My truck smells horrible the dealership can't find the leak. It smells very moldy and very concern for my children riding in the back breathing the unsafe air.
Incident date: Sep 14, 2023
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Additionally, the contact stated while driving approximate... Read more
DODGE
GRAND CARAVAN
(2020) — AIR BAGS
Nov 7, 2023
Incident date: Nov 7, 2023
Air bag light is on/ passenger side
Incident date: Jun 8, 2023
Notice Oil Leak under the Vehicle i had done further investigation with it find the Engine Oil Pan leaking oil and upper Valve gasket i believe there is existing Investigation on it too and i file Complaint with Toyota they advise me since there is no Recall they charge $250 to Diagonstic fee i told them i ready have few mechanic shop look at it. please reference this [XXX] AND [XXX] . But Mechan... Read more
Incident date: Jun 8, 2023
I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022... Read more
Incident date: Jun 8, 2023
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Incident date: Nov 6, 2023
My 2007 Ford Edge lost the use of my accelerometer pedal without any warning, while driving. The pedal collapsed to the floor. The engine continued to run. A wrench image appeared on the dashboard. After towing to service station the gas pedal worked again. No codes could be determined during TWO diagnostic procedures. After the first mechanics could not determine or diagnose a problem, nor repl... Read more
Incident date: Nov 6, 2023
Second time dealing with misfire on #6 cylinder. Coil failed causing sparkplug to be comprised.
Incident date: Nov 6, 2023
The Dodge dart has a malfunction that might have contributed in many crashes this car has been involved in. The issue is that some darts will experience a malfunction where the lights inside the car will randomly flicker (should they be on), digital dash will also flicker and navigation screen will either restart or just shut off. The biggest problem in all of this is that the power steering will ... Read more
Incident date: Jul 10, 2023
The Dodge dart has a malfunction that might have contributed in many crashes this car has been involved in. The issue is that some darts will experience a malfunction where the lights inside the car will randomly flicker (should they be on), digital dash will also flicker and navigation screen will either restart or just shut off. The biggest problem in all of this is that the power steering will ... Read more