Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,169 complaints for DODGE

Incident date: Jan 1, 2023

The contact owns a 2017 Nissan Sentra. The contact stated while driving approximately 55 MPH coming off the highway and coming to a complete stop at a traffic light, the vehicle was shifted into park to adjust the clock. After shifting to drive and attempting to accelerate, the vehicle lost motive power and failed to accelerate above 35 MPH. The contact stated that the check engine and traction co... Read more

Incident date: Jan 1, 2023

The contact owns a 2014 Dodge Journey. The contact stated that while driving at undisclosed speeds, the ABS became disabled. The traction control, ABS, and brake warning lights were illuminated. The lights went off for twenty minutes and then became illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the ABS pump had an internal failure. The dealer informed th... Read more

Incident date: Nov 24, 2023

The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was at the dealer being serviced, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,982.

Incident date: Nov 24, 2023

Airbag light blinks all the time. DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT). I can't reset it even I tried everything using "diagnostic mode" with ignition on/off process or OBD II tool. Nissan has Service Bulletin NTB19-071 which includes my vehicle year(2017) in it, but I couldn't find it from the recall case. Only 2013~2016 Pathfinder has recall history with NTB16-054a. I think 2017 also h... Read more

Incident date: Sep 1, 2023

The contact owns a 2018 Honda Accord Hybrid. The contact stated while operating the vehicle, the back-up warning sensor malfunctioned and failed to properly alarm as needed. Additionally, while driving at various speeds, the power steering assist malfunctioned, causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not determined. The vehicle was t... Read more

Incident date: Dec 6, 2023

BMW Passenger Restraint sensor failure due to a faulty sensor mat, so the passenger seatbelt will not lock or tighten when braking or in the event of an accident. Took it to the dealer and no evidence of a spill or user error that can tamper with the mat, the sensor simply died after minimal use of the passenger seat. This part should be recalled & BMW should have to cover the cost of this safety ... Read more

Incident date: Jan 26, 2023

UNKNOWN Accident involving direct hit to driver side door with no air bag deployment. Body shop estimator stated no codes were recorded, which is not normal. Also stated that seat belts did not lock, also not normal.

Crash 2 injured

Incident date: Dec 11, 2023

One day in December i went out after it had rained. And there was condensation on the inside of the windshield inside the car. There were no windows or anything open. The next day i got in the car and the roof of the car by the sun visor and rear view mirror was dripping water. I felt up and it was soaking wet from driver side to passenger side at the top near the sun visor on both sides and nea... Read more

Incident date: Jan 10, 2024

The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact... Read more

Incident date: Jan 3, 2024

RECALL HAS NOT BEEN TAKEN CARE OF IN A TIMELY MANNER. CAR MIGHT LIGHT ON FIRE! VERY UNSAFE!

Incident date: Dec 18, 2023

The contact owns a 2017 Ford F-150. The contact stated that upon parking the vehicle, the vehicle failed to restart after several attempts, with the "Charging System - Service Now" displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer and the contact was informed that the starter, oil pan, and cam phasers needed to be replaced. In addition, the contact was inform... Read more

Incident date: Dec 18, 2023

The contact owns a 2017 Ford Focus. The contact stated while accelerating the vehicle was shuddering. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the seal and clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, and the contact was informed that the warr... Read more

Incident date: Jan 8, 2024

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more

Incident date: Dec 14, 2023

The contact owns a 2014 Ford Focus. The contact stated while driving 35 MPH and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder. The dealer determined that the transmission clutch needed to be replaced. The dealer informed the contac... Read more

Incident date: Dec 14, 2023

The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was sticking. The vehicle was taken to the dealer however, the failure could not be duplicated. The failure reoccurred. The vehicle was scheduled to be serviced at the dealer. The vehicle was not diagnosed o... Read more

Incident date: Jan 1, 2024

Upon starting vehicle and shifting to drive, vehicle gives message to "shift to park" and will do nothing else. Also, while battery is fully charged, vehicle will display "unable to charge" and show no mileage left on EV mode - then at times (but not always) upon starting vehicle, mileage increases to what it expected.

Incident date: Dec 4, 2023

The contact owns a 2022 Ford F-150. The contact stated that while driving 10 MPH, he heard an abnormal sound coming from the rear wheels. The contact then parked the vehicle in the driveway. The vehicle was taken to the dealer, where it was diagnosed that the rear axle bolts had loosened independently. The dealer tightened the bolts; however, the failure recurred while driving to the residence. Th... Read more

Incident date: Nov 15, 2023

The contact owns a 2012 Jeep Liberty. The contact received notification of NHTSA Campaign Numbers: 17V640000 (Seats, Air Bags) and 13V282000 (Electrical System, Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contac... Read more

Incident date: Dec 22, 2023

My families safety has been put at risk due to the lack of response from Acura/Honda regarding a recall that may cause the engine in our car to seize up due to a manufacturing defect. I have gotten no response from the Acura dealer other than to say that I can pay for the inspection and be reimbursed if there is a problem. But if there is no problem, I will be out the cost of it. I paid 40,000.00 ... Read more

Incident date: Dec 28, 2023

Bought car new in December 2021. Both horns (low and high pitch) stopped working about a month after. Got it replaced. Next winter it went out again, got it looked at. Now this winter they went out again and I’m waiting on the dealership to get a new set in for it to be replaced. All replacements have been genuine Hyundai parts installed by a Hyundai dealership.

Incident date: Jan 2, 2024

2 and a 1/2 months after I bought my 2014 GMC Terrain used. It had no oil in it. I had to put pretty much a whole new engine in that cost me $5000

Incident date: Jan 1, 2024

When i put my car in park it still roles

Incident date: Jan 1, 2024

On January 2, 2024 I was driving down the interstate the whole dash board electrical system went out and quit working.After a period of time it came back on. Started down the interstate again went out a second time. Afraid to drive it anywhere. Taking it to Lees Summit Honda in Lees Summit MO for them to check it. Thank goodness it was day light. I was really scared and almost wrecked the vehicle.... Read more

Incident date: Dec 27, 2023

The contact owns a 2014 Audi A6. The contact stated that he became aware that the vehicle was experiencing abnormal oil consumption. An unknown dealer was notified of the failure, but an oil consumption test was not performed on the vehicle. Additionally, the contact stated while driving 65-68 MPH, the EPC and the check engine warning lights were illuminated, and the vehicle started shuddering. Th... Read more

Incident date: Jan 1, 2024

Red central warning light and coolant/temp light came on when leaving home. Blown head gasket at 10,150 miles. Car had no coolant, had to be towed. Dealer agress it's the head gasket. No ETA on parts at this time.

Incident date: Jan 1, 2024

What component or system failed or malfunctioned, and is it available for inspection upon request? **Automated liftgate failure with risk of crushing. When pressing the automatic liftgate button, if there is an obstruction, the liftgate has unreliable/ineffective sensors ("jam-safe equipment") to prevent items and body parts from being crushed. In my instance, items in the trunk were crushed until... Read more

Incident date: Jan 1, 2024

I am not complaining about my vehicle, but about the many vehicles on the road today with headlights that are not focused enough, or just TOO BRIGHT. Especially vehicles like pickup trucks that have headlights mounted at about the same height as my windshield and rear window. These vehicles headlights are so bright that they hit all my mirrors and blind me at night from behind. In addition many n... Read more

Incident date: Jan 1, 2024

The electronic steering went out while driving making stearing very difficult and dangerous. I found out this is an issue that many ha e had and they have not recalled this dangerous part.

Incident date: Jan 1, 2024

My engine light came on reading stated #2 misfire. I have had spark plugs, wires, coil boot intake gaskets replaced. Now #2 misfire is reading a permanent code. I need to know why this is not a recall on my van there are reports of thousands of Dodges having this happen and has become quite costly for me. I'm afraid to drive the vehicle because it could apparently cause my valves to crack and co... Read more

Incident date: Dec 31, 2023

I bought this 2008 Saturn Aura from dealer on 09/13/2023. Since I bought it, I fractured my hand and foot while checking the tires and brakes. 10/27/23 - I put the car in park to investigate what was causing the constant rattling noise while at the same time the car would shudder. While I was on one knee with one hand on ground so l could bend and look into the wheel well, the car rolled the tire... Read more

Crash 2 injured

Incident date: Dec 8, 2023

I purchased a 2017 Volkswagen Touareg V6 in October 2023. A problem with the vehicle revealed itself right away. It was consuming too much oil. Oil splatter is present on the hood, the car doors, the back bumper and built up oil residue is present in both tailpipes. Oil has to be added in about three week intervals. The vehicle is displaying the same issues as the vehicles recalled under recall nu... Read more

Incident date: Dec 8, 2023

The cars light notifications on instrument cluster panel turned on all of them at the same time while accelerating jerking the car on freeway I have video of that happening and can provide it upon request it did caused a minor accident but I settled the accident with other driver with cash with out involving insurance or police but the car is not being driven that much ever since accident it w... Read more

Crash

Incident date: Oct 11, 2023

There is usual rust on body of truck. There is some kind of electrical problem rather it’s the security system or wiring. There’s a clicking sound coming from dash area. There is a suspension problem, has to change leaf springs, struts and shocks often.

Incident date: Dec 4, 2023

At around 74,000 miles in December of 2023, a warning to "Service Electronic Braking System" and "Service Antilock Brake System" started to show up on the screen of my 2018 Ram 2500 6.7. The truck was taken to a Ram dealership and the fix to the problem was determined to be replacement of the ABS module in addition to replacement of the HCU. Apparently, the ABS module is faulty and is causing the ... Read more

Incident date: Dec 18, 2023

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Response: Slowing down to make a left turn, Steering locked up, Electrical devices flashing, Service Stabilitrak Indicator, Chimming, Engine shut off then turned back on 2. How was your safety or the safety of others put at risk? Response: YES truck shut off when turning across traffic 3. Has th... Read more

Incident date: Dec 18, 2023

While driving for about 50miles, the electrical system failed, I lost power to the entire vehicle, steering was hard, brakes hard as well. as I pulled over, the car started back up. Next day car drove fine. Few days later the car cut off at red light in the middle of the intersection while other cars almost hitting me. Changed the fuel pump out because fuel pump would work at times. No one hurt, n... Read more

Incident date: Dec 30, 2023

Car at low mileage started having suspension issues and felt out of alignment. Took car to Goodyear where they found car was out of alignment as of car was not set up correctly at factory when made. Goodyear spend a few hours fixing alignment and tire setup. Car is having issues again

Incident date: Dec 23, 2023

Yes it is available for inspection if you choose to do so. Roughly a month ago my transmission shifted into neutral while trying to merge onto the interstate. It bucked around and eventually caught the right gear, and the problem persisted the next 15 miles to my destination, as well as the 15 miles home. I couldn't afford to take it to the shop, so I didn't drive it for a couple weeks. I then had... Read more

Incident date: Oct 31, 2023

My wife was driving on the highway to work when it was raining. Both of the wipers stopped working all of a sudden causing her to not be able to see out of the windshield. When she got home that night I could see that the linkage arm had came off the ball joint.

Incident date: Nov 18, 2023

The contact's wife owns a 2018 Ford EcoSport. The contact stated while driving approximately 75-77 MPH, the low oil pressure warning light illuminated, and the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil pump tensioner had failed, causing the engine failure. The dealer determined that the ... Read more

Incident date: Nov 18, 2023

My engine failed with no notice while driving on the interstate leaving me coasting under no power leading to a very unsafe situation being that was no prior warning. The engine failure was under normal highway driving speeds. The dealership said that it was a catastrophic engine failure which brings up possibly a risk of fire the vehicle only has 24K miles on the odometer so very immature failure... Read more

Incident date: Dec 22, 2023

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer had been contacted. The contact stated that the power liftgate failed to open i... Read more

Incident date: Oct 13, 2023

2014 Toyota RAV4 perfectly good headlight bulb stops working on low beam selection, severely limiting visibility for night-time driving. Looks like everyone on the internet is having the same problem.

Incident date: Sep 8, 2023

The contact owns a 2023 Honda HR-V. The contact stated that while parked in a public parking garage, the rear windshield shattered. The contact stated that before turning off the vehicle, the defroster was not activated. The vehicle was not diagnosed or repaired. The contact stated that the rear windshield shattered. The manufacturer was not notified of the failure. The failure mileage was approxi... Read more

Incident date: Dec 7, 2023

Excessive frame rusting. There are holes in the frame from rusting. At this point in time there isn’t anything I can do about the issues. Frame is unrepairable.

Incident date: Dec 27, 2023

The contact owns a 2020 Honda CR-V. The contact stated that while driving 10 MPH and coming to a stop, the steering wheel became loose. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was found. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacture was not conta... Read more

Incident date: Dec 27, 2023

The reason for the submission is regarding the unresolved safety recall, NHTSA Recall Number22V-406. Recall StatusRecall Incomplete, remedy not yet available Summary Some 2014-2020 MY Jeep Grand Cherokee vehicles equipped with a 3.0L diesel engine may have been built with a high pressure fuel pump ("HPFP") that could fail prematurely. A HPFP failure may introduce internally failed component debris... Read more

Incident date: Dec 27, 2023

I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same th... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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