Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Apr 10, 2024
Incident date: Apr 9, 2024
I was driving my car to appointment up a hill and the transmission completely gave out, additionally, since I bought it, It has consistently had problems accelerating, and getting above 45mph. The problem cannot be pinpointed
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Apr 10, 2024
Incident date: Apr 9, 2024
The car had multiple components fail, mostly electrical. But the main malfunction is the “Oil Pump” as stated by the dealership service team. Yes it is currently available for inspection upon request. The oil pump failure is the main concern since it is a key component to the vehicle’s engine and performance, this put my safety at risk since it caused several electrical malfunctions causing ... Read more
Incident date: Apr 12, 2016
The contact owns a 2017 Hyundai Tucson. The contact stated that heavy, black smoke would emit from the tailpipe upon the start of the vehicle without warning. Upon inspection of the vehicle, the contact discovered that the oil level was low. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic test showed that the vehicle was consuming excessive amounts of en... Read more
Incident date: Apr 10, 2024
PASSENGER RESTRAIN MALFUNCTION
Incident date: Apr 10, 2024
1 .Panoramic sunroof curtain has been repaired twice at the dealer and now it broke for the third time 2. the controls to the panoramic sunroof do not work at all 3.Passenger restrain system malfunction
Incident date: Apr 10, 2024
1 .Panoramic sunroof curtain has been repaired twice at the dealer and now it broke for the third time 2. the controls to the panoramic sunroof do not work at all 3.Passenger restrain system malfunction
Incident date: Jan 1, 2024
My brakes went out on me and couldn't stop. My engine has been overheating and making a weird ticking noise.the front suspension is loose and has caused me to hydroplane on the highway and slide
Crash
Incident date: Apr 9, 2024
Sticky steering when driving at Hwy/Freeway speeds causing a jerking movement when correcting - feels like steering wheel does not move smoothly and could potentially get “stuck”.
Incident date: Apr 9, 2024
My rear Window completely shattered, the car was on and in a complete stop. No trauma no force, it randomly just broke. It is now in the shop, estimating to be in the shop for about a month because of back order parts.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Apr 9, 2024
Incident date: Apr 9, 2024
The paint is suddenly peeling off the car in large pieces. This is occurring above the rear window. The paint is white and I've found numerous complaints of others experiencing the same issue with the Honda white paint. Honda states they will not cover this as it is no longer under warranty and there are no active recalls on this vehicle. When I asked if this was covered for the 2013 Honda CRV t... Read more
Incident date: Apr 9, 2024
Vehicle was traveling at 35 MPH. Vehicle shuddered and lost propulsion. Dash displayed following message: "Gear Selected will Engage at Low Speed" The "D" indicator on the shift knob was flashing. Vehicle was able to be pulled to side of road at very low speed. The following error messages were displayed in sequence: "Hill Start Assist Not Available" Pre-Collision Assist Not Available" "Servic... Read more
DODGE
GRAND CARAVAN
(2008) - ENGINE
Apr 8, 2024
Incident date: Jun 15, 2023
AT LESS THAN 62,000 MILES THE ENGINE NO LONGER HAS PRESSURE AND THE CAR IS INOPERABLE. VEHICLE BEGAN STALLING 1 WEEK PRIOR TO CAR BECOMING INOPERABLE.
Incident date: Apr 6, 2024
The contact owns a 2014 Chrysler 200. The contact stated while driving at various speeds, the vehicle shut off inadvertently. The contact stated that the vehicle shuddered before shutting off independently on several occasions. The contact was able to pull to the side of the road. The contact stated that he turned off the vehicle, and opened and closed the front driver's side door to ensure that t... Read more
Incident date: Apr 18, 2023
Starlink system not have service. SOS button doesn't work. My safety and life after an accident may be at risk because the SOS system will not call for help
Incident date: Apr 18, 2023
While driving home from Cincinnati to Chicago, approximately 15 miles from my final destination at a stop light, the engine shut down and flashed “service charging system”. I was unable to restart the vehicle. I was stuck in the middle of the road - unable to move. Had to be towed. Currently sitting at the dealership. Told that it has something to do with a faulty power inverter.
Incident date: Apr 18, 2023
while driving down road the seat warmer or electrical controls caught fire lucky I had water to put fire out after pulling over a long side the road and stopping
Fire
Incident date: Mar 21, 2024
On several occasions, have noticed the brakes failed to operate properly when vehicle is at low speed. The pedal becomes extremely hard to push and there is almost no braking power. This has occurred in stop and go traffic and nearly caused an accident.
Incident date: Mar 21, 2024
If engine stalls, lifting clutch pedal too fast, etc, upon restarting engine power is considerably impacted. Car can barely keep up with traffic. Problem eventually goes away until another stall occurs. This has occurred several times. I have not this issue inspected by others. I have seen similar complaints online stating this issue. They recommended I enter acomplaint to your office I have not n... Read more
Incident date: Mar 21, 2024
Water Pump, Toyota Camry 2018 LE, 2.5. In the last maintenance carried out at Courtesy Toyota, Brandon, I informed the Dealer that the Check Engine Light was on, I told them that I had visited 3 different places on the same day to detect the fault and it told me that the problem was the code P26CB, Water Pump. They told me that they had to diagnose the car one more time and that the cost was $200.... Read more
Incident date: Feb 28, 2024
My vehicle is 3 years old and has roughly 52000 on it. After a recent software update (within the past month or so) all of the automatic safety features such as automatic braking, blind spot monitoring, cruise control stopped working on the vehicle. I brought it to Tesla and they confirmed the issue and said the entire ECU needs to be replaced, a $2700 expense on a 3 year old car. There is a warni... Read more
Incident date: Feb 28, 2024
My vehicle is 3 years old and has roughly 52000 on it. After a recent software update (within the past month or so) all of the automatic safety features such as automatic braking, blind spot monitoring, cruise control stopped working on the vehicle. I brought it to Tesla and they confirmed the issue and said the entire ECU needs to be replaced, a $2700 expense on a 3 year old car. There is a warni... Read more
Incident date: Feb 28, 2024
The vehicle started knocking. We took it to Kia and they share saying we needed an upgrade part that is on a safety”notice” and not a recall. It’s to prevent engine failure. They refuse to put in the part because they said the engine is already failing. They said we need to pay 6k. The best part is that we took the vehicle in last year (2023) for the hitch and the anti theft upgrade and KI... Read more
DODGE
GRAND CARAVAN
(2019) - TIRES
Apr 5, 2024
Incident date: Mar 24, 2024
The contact owns a 2022 Mercedes-Benz GLE350 equipped with Bridgestone Tires, Tire Line: Alenza Run-Flat, Tire Size: 275/50/R20, DOT Number: [XXX] . The contact stated that within the first 6 months of purchasing the vehicle, the tire tread was extremely low. The vehicle was taken in for routine maintenance and the contact was informed that the vehicle needed new tires. The tires were replaced, ho... Read more
Incident date: Mar 26, 2024
Vehicle drifts on the highway and pulls hard to the left, which is a very concerning safety issue. I have already taken the vehicle to the dealer; they did a calibration of the eyesight. The problem still persists, especially when driving the vehicle on the highway. This has almost pulled me into traffic on a few occasions!
Incident date: Apr 5, 2024
Power steering control module stop working. Ford is aware of this issue and refusing to classify it as a recall. Vehicle inoperable at 83k miles.
Incident date: Apr 5, 2024
The contact owns a 2021 Ford F-150. The contact stated that the brake power booster was emitting a hissing sound when the brake pedal was being depressed. The contact used an excessive amount of pressure to depress the brake pedal. The ABS warning light was illuminated but deactivated independently. The vehicle was taken to the dealer, but the cause of the failure was not determined. The dealer co... Read more
Incident date: Apr 5, 2024
The contact owns a 2012 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: Mar 22, 2024
I was traveling east bound and trash collection truck was parked on the shoulder facing east. I could not see the truck because of the position of the sun, and when I did see the parked trash truck, I swerved to miss it but struck the left rear of the parked trash truck with the right front of my vehicle going 35mph. Air bags did not deploy nor did the seat belt lock. I was tranferred to the hospi... Read more
Crash
1 injured
Incident date: Mar 22, 2024
I was traveling east bound and trash collection truck was parked on the shoulder facing east. I could not see the truck because of the position of the sun, and when I did see the parked trash truck, I swerved to miss it but struck the left rear of the parked trash truck with the right front of my vehicle going 35mph. Air bags did not deploy nor did the seat belt lock. I was tranferred to the hospi... Read more
Crash
1 injured
Incident date: Apr 4, 2024
There have been several times when slowly backing up when monitoring the mirrors and backup camera that the car had a very violent stop. I wasn't going fast at all and was within two feet of objects that I'm very familiar with. My old car handled backing up fine and didn't stop so violently. The warning on the old car got quicker as I got closer. This Volvo does have an increasingly rapid beep to... Read more
1 injured
Incident date: Apr 4, 2024
There have been several times when slowly backing up when monitoring the mirrors and backup camera that the car had a very violent stop. I wasn't going fast at all and was within two feet of objects that I'm very familiar with. My old car handled backing up fine and didn't stop so violently. The warning on the old car got quicker as I got closer. This Volvo does have an increasingly rapid beep to... Read more
1 injured
Incident date: Apr 4, 2024
While driving to work this morning the power steering went out with no warning. I was driving on the highway and the steering wheel started jerking and then became very stiff. Had I been in a curve when this happened I could have easily gone off the road or into oncoming traffic. I was able to slow down and limp my truck to work. I am on shift for 24 hours so I have not been able to have a mec... Read more
Incident date: Apr 4, 2024
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This... Read more
Incident date: Mar 25, 2024
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 70 MPH, the check engine warning light illuminated the vehicle started to sta... Read more
Incident date: Apr 3, 2024
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to hesitate and jerk. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, requiring the transmission to be replaced. ... Read more
Incident date: Mar 20, 2024
The component that has failed has been the tread wearing out and as well as the 'layers' of the tire literally started to peel almost the size of a quarter. I am extremely uncomfortable to drive on the highway, knowing these tires are this early on starting to fall apart. The problem was confirmed by a dealer however neither the dealer or KUMHO wants to accept responsibility. These specific tires ... Read more
Incident date: Apr 1, 2024
Backup camera often turns off and on 3 to 6 times when backing up after first starting the car. If can be off for 5 to 20 seconds when it flashes off and it all happens within a 2min window. It makes it very dangerous when backing up. This is not a new issue as I’ve had it for over a year and has been reported by others on forum websites for the car. It seem related to the infortainment system... Read more
Incident date: Mar 1, 2024
I turned my vehicle on and it showed a Gearbox Fault Detected message. I was able to put the car in reverse and accelerate to 2 MPH while reversing. The car began to slow down even with my foot on the accelerator as if there was no power. I was fully reversed out of my parking spot and went to put the car in drive as I was in the middle of the very busy parking lot with cars waiting on either side... Read more
Incident date: Mar 1, 2024
Steering will all of a sudden feel disconnected. Feels like truck is sliding, till I move the wheel, then it feels connected again. Very weird feeling. This only seems to happen on the highway at highway speed. Witch is the part that worries me. This happens at least once every time on on the highway.
Incident date: Mar 1, 2024
Vehicle Error: Parking brake not applied/Vehicle may free roll. This issue appeared to be covered by the attached recall, but the service center indicated that it did not apply to my vehicle. Therefore, they charged me for the repair. I do not understand this as the recalled vehicle criteria seems to match my vehicle information. Are you able to evaluate whether this recall should apply to my ... Read more
Incident date: Mar 4, 2024
Driving on [XXX] when the engine began smoking (fogging) and I was unable to see. I stopped and could not go any further. Two cars nearly hit me. It took 10 minutes or longer for the car to cool down and the computer to allow me to move the vehicle 20' to get off the busiest street in Alabama. The car has 106,000 miles on it and the Ecoboost engine is blown. Ford refuses to do anything about it. I... Read more
Incident date: Mar 4, 2024
The contact owns a 2013 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 40 MPH, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed with an electrical short circuit to the battery and starter. Addi... Read more
DODGE
CHALLENGER
(2010) - SERVICE BRAKES, HYDRAULIC
Apr 2, 2024
Incident date: Dec 10, 2023
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact... Read more
Incident date: Mar 31, 2024
The vehicles tpms system gives an intermittent communications failure warning
Incident date: Mar 31, 2024
The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance c... Read more
Crash
Incident date: Mar 31, 2024
The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance c... Read more
Crash
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Apr 1, 2024
Incident date: Mar 27, 2024
Vehicle loses power/loss of throttle/loss of the accelerator. The first time this happened I was unaware and stuck in the middle of a turning lane when it lost power to the accelerator, after a couple of minutes the vehicle responded and because I was pressing on the pedal it kicked into full power mode sending me over a median into oncoming traffic. This situation not only put me and my child a... Read more
DODGE
GRAND CARAVAN
(2019) - SERVICE BRAKES, HYDRAULIC
Apr 1, 2024
Incident date: Mar 27, 2024
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The man... Read more
DODGE
GRAND CARAVAN
(2013) - ENGINE
Apr 1, 2024
Incident date: Mar 31, 2024
Bought the car a yr ago and transmission started slipping and stalling sometimes even engine shutting off while driving at higher speeds unable to steer and when pulling into traffic is on interstate almost got hit because I could not speed up it's also using double the fuel while driving longer distances I tried to use my warranty 2x before my warranty was up but both neither time did Hyundai in ... Read more