Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: May 6, 2024
ABS system went out in my truck, according to the internet you have getting LOTS of complaints about this issue, anything happening?
Incident date: May 6, 2024
engine code P2615 no power tun off in traffic pull out los power about got hit
Incident date: May 5, 2024
The frame is rusted and I don't feel safe driving it at highway speeds. The electrical system The horn, air bags and radio don't work. Toyota said they had a program to repair the frame but they no longer honor it
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
May 6, 2024
Incident date: May 1, 2024
Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.
DODGE
GRAND CARAVAN
(2014) - AIR BAGS
May 5, 2024
Incident date: May 5, 2024
The dashboard airbag light is blinking and will not shut off. I have tried to reset it and it goes off but comes right back on. I have took it to an auto part shop for a diagnostic reading and no code comes up. I see on the internet where nissan has recalled 2008 and 2010 Rogue for this problem but not the 2009.
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
May 5, 2024
Incident date: May 5, 2024
The engine compartment wiring harness Part Number: 42765196 wiring shorted out due to the chaffing of wires in the harness. The dealer is replacing the harness but there is no known changes that will prevent this in the future. $3,000 repair bill. I have asked for the defective harness to be returned to me for examination. This is a major safety concern as in my case, the Chevrolet Bolt would no... Read more
DODGE
CHALLENGER
(2023) - ELECTRICAL SYSTEM
May 4, 2024
Incident date: May 4, 2024
wiring harness fused together
DODGE
CHALLENGER
(2023) - FUEL/PROPULSION SYSTEM
May 4, 2024
Incident date: May 4, 2024
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a sa... Read more
Incident date: Mar 31, 2024
The vehicle has been presenting issues with breaks, electrical issues, turning off while driving, misfires, air bags don't work, ADAS sometimes don't work, the vehicle chokes and has difficulty running at times, among other issues. There has been a recall since last year and I've tried contacting the manufacturer multiple times, but the issue has not been fixed yet. All of these problems are a gre... Read more
DODGE
GRAND CARAVAN
(2017) - FUEL/PROPULSION SYSTEM
May 4, 2024
Incident date: Jan 8, 2024
This report is in general for EV batteries and low propulsion, BMW also. When system moves to low propulsion the break lights do not eliminate so the vehicle slows very fast as if it is breaking but no break lights turn on, this creates a risk for other drivers, this occurs on steep mountain climbs when mountain mode was not engaged. What I want to happen is when low propulsion mode engages the br... Read more
Incident date: Apr 27, 2024
Going down the road at 70mph and tire blew out. It only had 8600 miles on it. Tire size 245/75r/17
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
May 3, 2024
Incident date: May 2, 2024
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
DODGE
GRAND CARAVAN
(2016) - TIRES:SIDEWALL
May 3, 2024
Incident date: Apr 1, 2024
My husband had purchased 4 brand new COOPER TIRES EVOLUTION H/T M+S size P235 / 65 R 18 a number of years ago. My husband has since passed away. I cannot find my sales receipt due to the fact my husband had paid for the tires in question. I do not know what he did with the sales receipt. I have a few good-faith efforts and attempts to bring this matter to COOPER TIRES but each and every time I ... Read more
DODGE
GRAND CARAVAN
(2015) - UNKNOWN OR OTHER
May 3, 2024
Incident date: Apr 28, 2024
For the past year my car has been in and out of the Mazda dealership. There is a red key with an explanation point through it that was been coming up once I am in the car and someone else opens a door then it stays flashing the whole time I'm driving. My trunk has been having issues too with not opening like it should and when I'm driving then I go to turn it starts beeping. The dealership keeps t... Read more
Incident date: Apr 27, 2024
Instrumental Cluster has went completely out. The only light that’s on is the seatbelt light on my 2022 Kia K5. That’s is strange for a brand new car unless there could be a recall which is for the late 2022 / 2023 model cars. I contacted every Kia dealership near me and would not tell me what the issue could be that I needed to bring it in. The amount just to do a diagnostic was not in my bud... Read more
DODGE
GRAND CARAVAN
(2019) - VEHICLE SPEED CONTROL
May 2, 2024
Incident date: May 1, 2024
When moving from Park to Drive, vehicle surges forward at full throttle. I have had the truck for 18 months and it has happened 4 times over the past 18 months and has been witnessed by a passenger.
DODGE
GRAND CARAVAN
(2019) - ENGINE AND ENGINE COOLING
May 1, 2024
Incident date: Mar 1, 2024
The contact owns a 2018 Ford F-150. The contact stated while the vehicle was started, there was a rattling sound coming from the vehicle. The contact stated that the rattling sound was consistently recurring. The vehicle was taken to the dealer where it was diagnosed with a camshaft failure. The vehicle was not repaired. The contact discovered the Customer Satisfaction Program: 21N03, however, the... Read more
Incident date: Apr 30, 2024
Recall 21-E-047 was a recall on HERH window assemblies. The window adhesion is faulty and causes the window to separate from the vent bracket. I experienced this with my Palazzo. While traveling this last weekend a window broke free and came close to smashing into the car behind me. An absolute nightmare. Not only a major distraction to the RV driver but a potential fatal hazard if the window... Read more
Incident date: Apr 30, 2024
I backed out of a parking space, put my foot on the brake and shifted into Drive to finish maneuvering out of the space. Although I didn't remove my foot from the brake, my Forester immediately accelerated at extremely high speed, striking the two cars parked next to me, and seriously damaging both. Rather than slowing down after hitting the other two vehicles, my car continued to speed up, only c... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2018) - FUEL/PROPULSION SYSTEM
May 1, 2024
Incident date: Apr 27, 2024
I was driving on the highway at a speed of 65-70 MPH. The car's adaptive cruise control was set and keeping pace. Suddenly, every light on the dash turned on with the adaptive cruise control and lane assist turning off. Luckily my hands were on the wheel and the car didn't leave the lane. Eventually, this was diagnosed and attributed to faulty fuel injectors. This seems to be a common problem with... Read more
Incident date: Apr 30, 2024
SRS Driver side knee air bag DTC B1861
Incident date: Jun 15, 2023
Loss power, gear selector "D" flashing. Dashboard has check engine light on, displays "service AdvanceTrac and Hill start assist not available. Could have got into an accident if not for fact I was just leaving a light, going maybe 35 MPH. After stopping, I let my foot of the break and it was accelerating on it's own. I pulled over again and now it's just a check engine light. I've had this vehicl... Read more
Incident date: Apr 15, 2024
Our 2018 Nissan Leaf experienced an error message when we tried to start it saying "Warning Service EV System No Power". Mileage: 29,862. It would go into neutral, but not into drive. We called GEICO to have it towed to dealership Leith Nissan on [XXX]. On [XXX], John Day from Leith Nissan called to request permission to install a new 12V battery. I approved the cost of replacing the battery. They... Read more
Fire
Incident date: Apr 1, 2024
Our 2018 Nissan Leaf experienced an error message when we tried to start it saying "Warning Service EV System No Power". Mileage: 29,862. It would go into neutral, but not into drive. We called GEICO to have it towed to dealership Leith Nissan on [XXX]. On [XXX], John Day from Leith Nissan called to request permission to install a new 12V battery. I approved the cost of replacing the battery. They... Read more
Fire
Incident date: Dec 15, 2022
The “race track light” on the rear hatch of the vehicle has allowed water to get in to the electrical LED components and has caused a portion of the light to fail. It seems to be a common failure and it creates a safety issue with visibility of the vehicle at night. In addition, the component to replace this light is very very expensive, with no hope that the new part will not fail in the same... Read more
Incident date: Apr 1, 2022
The contact owns a 2014 Kia Forte. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light ill... Read more
Incident date: Apr 1, 2022
Invertor coolant pump failure, giving a Check Engine Light P0E7C (coolant bypass valve B control circuit having low voltage). Part from Chrysler seems to be on national back order. replacement part offered by dealership keeps failing.
DODGE
GRAND CARAVAN
(2005) - ENGINE AND ENGINE COOLING
Apr 30, 2024
Incident date: Sep 28, 2023
The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, there was an abnormally loud clanking sound coming from the engine compartment. There was no warning light illuminated. The contact restarted the vehicle, but the loud clanking noise persisted. The dealer was contacted and diagnosed the vehicle as a failure with the cam phasers. The contact was informed that th... Read more
Incident date: Mar 3, 2024
Someone ran a red light at low speeds and t-boned my and I flipped over. The damage to the back passenger was minimal that should not have caused my car to flipped which in turn made me sustain multiple injuries including a broken rib for such a minor incident. The safely of this vehicle flipping so easily for such an accident has me very concerned. I have also retained a lawyer for this accident ... Read more
Crash
1 injured
Incident date: Mar 3, 2024
Coolant leakage, engine misfire. Check engine light. only 72,000 miles
Incident date: Mar 18, 2024
Brake system warning lights illuminated. The brake pedal pressure required to stop the vehicle has increased. In effect: no power brakes, no traction control, and no antilock available. Intermittent engagement of an electric motor can be heard about every 8 seconds for a period of about 3 seconds during operation of the vehicle at all times.
Incident date: Jul 11, 2005
The contact owns a 2017 Nissan NV. The contact stated that while driving approximately 40 MPH around a curve, the brake pedal was depressed and the front tires seized for several seconds, causing the vehicle to slide on the road. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint... Read more
Incident date: Mar 14, 2024
The contact owns a 2011 Hyundai Veracruz. The contact stated that the lights were abnormally dim on the instrument panel, while downshifting. In addition, it was discovered that engine oil was leaking onto the alternator. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the vehicle was leaking engine oil onto the alternator. The vehicle was not repaired. The contac... Read more
Incident date: Oct 30, 2023
We fist noticed a problem with the car having a hard time accelerating and a hard shift at 25-35 mph back at the end of November. We then got a check engine light that came on that said P013A00 Powertrain. We brought it to the dealership the first week of December and were told that the transmission just needed an update. Upon taking the car home it was better for about a week then the issue came ... Read more
Incident date: Apr 29, 2024
The contact owns a 2016 Smart ForTwo. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated with a loud whirring noise. The contact took the vehicle to an independent mechanic who diagnosed that the air intake changeover valves had failed. The independent mechanic advised the contact that the parts needed to fix the vehicle were difficult to loca... Read more
Incident date: Oct 10, 2023
The contact owns a 2023 Mazda CX-5. The contact stated while the vehicle was parked, she entered the vehicle and noticed that the sunroof glass had exploded. The contact stated that she inspected the vehicle but could not determine the cause of the failure. The contact stated that the shade guard was closed at the time of the failure. The vehicle was taken to the dealer, where the contact was info... Read more
Incident date: Oct 10, 2023
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
DODGE
GRAND CARAVAN
(2019) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Apr 29, 2024
Incident date: Apr 22, 2024
Model 2507S Trailer, Suburban 6gal Gas/Elec Water Heater. Has been out 4 times since new last summer. Last trip lasted 5 weeks. When setting up at camp, open up trlr and operate Water heater on Gas, with any kind of winds from Drivers side rear quadrant, The CO - Propane detector goes off, and readings of up to 350ppm of CO (no gas odorant noted). Gas heater is shut off as unit is emptied of ... Read more
Incident date: Apr 15, 2024
This car is supposed to have lane keep assist and lane departure warning. When it goes off, instead of push the car back towards the center of the lane, it's pulling it towards line. The car is constantly trying to drive "on" the line vs between the lines. Fisker will not acknowledge it as an issue and has told me that 1.11 will fix it (it did not), then they told me that 2.0 will take care of ... Read more
Incident date: Jan 1, 2024
Me and my daughter was pulling out onto a bypass highway and the car wouldn't go anywhere and we were stuck in the middle of the highway with cars coming towards us. So I had to jump out and while it was still in drive I had to push it out of the highway so we wouldn't get hit by the on coming traffic. I finally pushed it fast enough and jumped back into the car and pressed the gas pedal and it ca... Read more
Incident date: Jan 1, 2024
I purchased this car on [XXX] and the car ran good for two weeks. On [XXX] I drove the car from Fort Worth Tx to Houston which is roughly 290 miles. I got 30 mins to my destination and and the oil pressure light came on. I thought it was maybe because of the long drive so I pulled over at a Mcdonalds and let the car sit for about 15 mins. I turned the car back on and now both the oil pressure lig... Read more
Incident date: Jan 1, 2024
While running house errands April 26,2024, late in the afternoon around 4:15 pm to 4:30 pm or so estimated BMW X5 suddenly shutdown in the middle of road from a major stop light intersection with no warning signs displayed on the dashboard no display of any indicators on the dashboard just suddenly shutdown car would not move & could not operate the car : many cars behind us were inconvenienced ... Read more
Incident date: Jan 1, 2024
While running house errands April 26,2024, late in the afternoon around 4:15 pm to 4:30 pm or so estimated BMW X5 suddenly shutdown in the middle of road from a major stop light intersection with no warning signs displayed on the dashboard no display of any indicators on the dashboard just suddenly shutdown car would not move & could not operate the car : many cars behind us were inconvenienced ... Read more
Incident date: Jan 1, 2024
While running house errands April 26,2024, late in the afternoon around 4:15 pm to 4:30 pm or so estimated BMW X5 suddenly shutdown in the middle of road from a major stop light intersection with no warning signs displayed on the dashboard no display of any indicators on the dashboard just suddenly shutdown car would not move & could not operate the car : many cars behind us were inconvenienced ... Read more
DODGE
CHALLENGER
(2015) - STEERING
Apr 26, 2024
Incident date: Apr 22, 2024
My power steering doesn't work at all it was sometimes not working and I shut it off and then turned it back on and then it worked for a few weeks and now it's completely gone and I can't steer the car
DODGE
GRAND CARAVAN
(1993) - POWER TRAIN
Apr 26, 2024
Incident date: Apr 24, 2024
Transmission slips and shifts erratic. Sometimes it hesitates and lacks power. It's dangerous due to being unpredictable in operation. Vehicle has been in dealership and "found to be normal." I was blown off. It has always shifted jerking and shifting erratic. They said "nothing could be done about it and this is the way it is.. " Now I find out there is a service bulletin that addresses the is... Read more
Incident date: Mar 8, 2023
[XXX] [XXX] (NHTSA) The contact owns a 2023 Indian Scout Motorcycle. The contact stated that while riding at an undisclosed speed and attempting to slow the motorcycle to complete a turn, with the rear brake pedal depressed, he became aware that the rear brake was not functioning as needed. As a result of the failure, the contact had to pull to the shoulder of the roadway at a high rate of speed,... Read more
Crash
Incident date: Apr 26, 2024
Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.
Incident date: Apr 26, 2024
C1391 error code All brake dash lights (abs, parking brake, !) came on and brakes would not stop. I had to put my foot the floor to get the car stopped. No warning at all, lights came on and brakes instantly malfunctioned
Incident date: Apr 26, 2024
My truck has been at Dodge in fort Pierce Florida for recall number z46 and y63 for 8 months I have went over and above and beyond to call and try to get it switched over they're saying it's registered in Canada I'm getting no help they're acting like it's my fault they're not offering me a rental car or a loaner car I've lost my job I just need help getting something done maybe then purchasing it... Read more