Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 1, 2024
I recently purchased this vehicle used with roughly 50,000k miles and drove it for three weeks with no issue. Suddenly, one morning, the motor would not start when pushing the Start Button. Instead the Start button became locked in the Run position but the engine did not engage. I removed my foot from the brake, pushed Start again and it would not return to the Off position. I opened the door thi... Read more
Incident date: Jan 1, 2012
The contact owns a 2015 Honda Accord. The contact stated that after starting the vehicle, the engine made an abnormal ticking sound. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the abnormal ticking sound became significantly louder. There was no warning light illuminated. The independent mechanic informed the contact that the engine had failed. The... Read more
DODGE
CHALLENGER
(2021) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
May 14, 2024
Incident date: May 10, 2024
The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reporte... Read more
DODGE
GRAND CARAVAN
(2019) - STEERING
May 14, 2024
Incident date: May 1, 2024
The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not... Read more
Incident date: Apr 5, 2024
My truck experienced the K1 snap ring failure at 3,600 miles.
Incident date: Apr 25, 2024
My truck experienced the K1 snap ring failure at 3,600 miles.
Incident date: Apr 25, 2024
The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership t... Read more
Incident date: Apr 25, 2024
The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership t... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
May 13, 2024
Incident date: May 3, 2024
EPS gearbox. When entering into a turn the steering wheel gets stuck and requires additional force to pull wheel out of the turn for both left turns and right turns. The risk of overcorrecting or being unable to return the wheel to a forward direction is a major risk to the driver and to others. The vehicle is uncomfortable to drive due to the unpredictability of the sticking steering. The more se... Read more
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
May 13, 2024
Incident date: May 3, 2024
EPS gearbox. When entering into a turn the steering wheel gets stuck and requires additional force to pull wheel out of the turn for both left turns and right turns. The risk of overcorrecting or being unable to return the wheel to a forward direction is a major risk to the driver and to others. The vehicle is uncomfortable to drive due to the unpredictability of the sticking steering. The more se... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE AND ENGINE COOLING
May 13, 2024
Incident date: Mar 1, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while reversing, there was a knocking sound heard, and when the brake pedal was depressed, the low oil pressure warning light was illuminated. The vehicle was towed to the dealer ... Read more
Incident date: May 6, 2024
Horn stop work( it does not honk). Horn not working will unable driver to allert other drivers when runnig into my vehicle, such as when backing out of a tight parking lot Yes, this will not pass the inspection check therfore unable to driver The problem was inspected by the dealer< Eckert Hyundai technitian in Denton Texas There indcator other than by honking
DODGE
GRAND CARAVAN
(2013) - AIR BAGS
May 13, 2024
Incident date: May 1, 2021
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts wer... Read more
DODGE
GRAND CARAVAN
(2013) - ENGINE
May 13, 2024
Incident date: May 1, 2021
Earlier this year, I was driving my Ford focus and the car stopped at a stoplight and the engine shut off. The engine never restarted. I had the car towed to a garage and eventually a Ford dealership where it was determined that the reason the car broke was due to an active recall on the oil belt, as the oil belt broke. That active recall number is 23S64 and concerns the belt that delivers the oil... Read more
DODGE
GRAND CARAVAN
(2016) - AIR BAGS
May 13, 2024
Incident date: Apr 17, 2024
The passenger air bag suddenly deployed while the car was parked in my driveway, braking the dashboard and the windshield.
DODGE
GRAND CARAVAN
(2016) - SEAT BELTS
May 13, 2024
Incident date: Apr 17, 2024
The contact owns a 2019 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was an abnormally loud pop coming from an unknown location in the vehicle, and the front passenger’s side seat belt failed to extend. In addition, the air bag warning light had illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to... Read more
DODGE
GRAND CARAVAN
(2016) - TIRES
May 13, 2024
Incident date: Apr 17, 2024
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, he noticed all 4 tires were cracked. No warning ligh... Read more
Incident date: May 11, 2024
Each time I applied brakes I would hear a scraping sound in sync with a point or span of tire rotation. Then as I was attempting to stop at a red light the brakes failed. The nearest place was OR automotive and they rebuilt rear braking system yet I could hear the same scraping sound. So I carried the car to Honda dealership. They adjusted brakes $237.00 and replaced $341.00 the two rear drums. Th... Read more
Incident date: May 11, 2024
We bought Tucson 2024 Sel from Stafford Hyundai [XXX]. We were happy new vehicle owner and yourself. Sales told us it will be good for at least few years without any problem after four months and 22 days the vehicle started not running call Chantilly service they connected me with the online service and they suggested us to call Roadside assistant and jumpstart. while we talk with them jumpsta... Read more
Crash
Incident date: May 11, 2024
We bought Tucson 2024 Sel from Stafford Hyundai [XXX]. We were happy new vehicle owner and yourself. Sales told us it will be good for at least few years without any problem after four months and 22 days the vehicle started not running call Chantilly service they connected me with the online service and they suggested us to call Roadside assistant and jumpstart. while we talk with them jumpsta... Read more
Crash
Incident date: May 1, 2024
The Tesla model 3 from the factory does not have the option to get the trailer mode safety software. Aftermarket suppliers make and sell class 2/3 hitches for the model 3. And while the model 3 is not rated for towing. People still have the tow hitches installed and they tow trailers. The model Y with the tow package has what is called “trailer mode” which enables safety features for towing ... Read more
Incident date: May 12, 2024
While driving on interstate, a semi trailer began merging into my lane. I attempted to hit the horn and no response was produced by the car. The stoke steering wheel does not have a push horn, and requires a button. The hand mash is supposed to work per Elon Musk on X. I was unable to perform potentially impactful sound response to other vehicles. The horn should not be allowed to be a button as e... Read more
Incident date: May 12, 2024
While driving on interstate, a semi trailer began merging into my lane. I attempted to hit the horn and no response was produced by the car. The stoke steering wheel does not have a push horn, and requires a button. The hand mash is supposed to work per Elon Musk on X. I was unable to perform potentially impactful sound response to other vehicles. The horn should not be allowed to be a button as e... Read more
Incident date: May 12, 2024
Frame flexing issues. Storage compartment doors opening while towing and loosing belongings.
Incident date: May 11, 2024
Greetings I have a concern I bought a Mitsubishi Mirage G-4 when I applied the brake brakes and then the brake finch goes down I already took it to dealer 3 times and I designed it is not a defect and my life. Thanks a lot
Incident date: May 10, 2024
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more
Incident date: May 9, 2024
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side air bag warning light was intermittently flashing on the instrument panel with or without an occupant seated in the front passenger’s seat. The vehicle was taken to a dealer where a diagnostic test was performed; the diagnostic test discovered that the occupant detection system mat was defective and nee... Read more
Incident date: May 9, 2024
Due to mechanical error with the vacuum brake pump that has had millions of vehicles listed in the recall except for the Equinox, it caused $4,000 worth of damage to my vehicle and almost caused a crash on a highway in close proximity to an ambulance that was actively on an emergency run. I was on a major highway traveling at about 60 MPH. I was able to coast enough to wear I could safely get to t... Read more
Incident date: May 9, 2024
Due to mechanical error with the vacuum brake pump that has had millions of vehicles listed in the recall except for the Equinox, it caused $4,000 worth of damage to my vehicle and almost caused a crash on a highway in close proximity to an ambulance that was actively on an emergency run. I was on a major highway traveling at about 60 MPH. I was able to coast enough to wear I could safely get to t... Read more
Incident date: May 9, 2024
All fuses were loose from daily driving. I noticed this because I had a 115v cargo outlet on, on my dash that was flickering. My truck doesn't have a cargo outlet. my radio wasn't working either. I went to check fuses and everyone has wiggled loose. This is unsafe do to if someone were to get into an accident the air bags could potentially not go off, or some cars now have electronic steering that... Read more
DODGE
HORNET PHEV
(2024) - UNKNOWN OR OTHER
May 9, 2024
Incident date: Apr 30, 2024
I bought at an auction thinking it was a decent condition
Incident date: Feb 1, 2024
The contact owns a 2022 Chevrolet Silverado 3500. The contact stated while the vehicle was in park(P), the tailgate opened unintendedly. There was no warning light illuminated. The contact stated that the failure was with the tailgate electronic switch. The contact was concerned that the vehicle could present a hazard for other drivers on the roadway should the tailgate open unintendedly. The deal... Read more
Incident date: Feb 1, 2024
The contact owns a 2022 Chevrolet Silverado 3500. The contact stated while the vehicle was in park(P), the tailgate opened unintendedly. There was no warning light illuminated. The contact stated that the failure was with the tailgate electronic switch. The contact was concerned that the vehicle could present a hazard for other drivers on the roadway should the tailgate open unintendedly. The deal... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
May 9, 2024
Incident date: Jan 1, 2024
The vehicle emergency braking kicks in for no reason, there were no other cars in sight and I was driving, in my lane when the vehicle flashed BRAKE and slammed on brakes for me. That is going to cause me to get into an accident when I am cruising and in my lane, no other vehicles around and it slams on brakes, very startling. Also, if it is raining to hard all safety features stop functioning ... Read more
Incident date: May 7, 2024
The bolts that secure the High Pressure Fuel Pump to the engine head broke apart causing the vehicle to lose power and leak gasoline.
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
May 9, 2024
Incident date: May 2, 2024
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
DODGE
GRAND CARAVAN
(2012) - POWER TRAIN
May 9, 2024
Incident date: May 8, 2024
I had just entered the highway and was at 70mph maybe 3 minutes into the drive, the engine hiccuped with a slight loss of power and the dashboard lit up with a message: “Stop Safely. Vehicle will shut off soon” and the transmission light came on. Outside temp: 78 degrees, AC on, stereo on I pulled over to the side of the highway, turned the car off and then back on and the message was st... Read more
Incident date: Mar 11, 2023
My 2020 Kia Telluride SX model won’t start, I get an error “Check ESC“. It will also have other warning ligts come on also. The failure from the start seemed like the bad battery and a (TOC TOC) sound was heard when trying to turn it on several times Had the checked the battery and replaced because it was bad, after a month days it began to have the problem again Jumpstarting the car worked ... Read more
Incident date: Feb 11, 2021
My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 ... Read more
Incident date: May 8, 2024
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated. While starting the vehicle, the vehicle was shaking abnormally. The engine coolant temperature was elevated, and the vehicle stalled. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine and that the ... Read more
Incident date: May 3, 2024
The contact owns a 2016 Buick LaCrosse. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the failure was diagnosed as a glitch, and the Power steering control module (PSCM) software update was performed; however, the failu... Read more
Incident date: May 8, 2024
When driving All the warning light is on. Also when you reduce speed or stop at the light the steering wheel turn hard to turn or move. The battery seem to be low voltage, because when you lock the car the sound of the horn sound weak. And wouldn't start.
Incident date: May 8, 2024
When driving All the warning light is on. Also when you reduce speed or stop at the light the steering wheel turn hard to turn or move. The battery seem to be low voltage, because when you lock the car the sound of the horn sound weak. And wouldn't start.
Incident date: Apr 3, 2024
My son and his pregnant fiancé were traveling on [XXX] West bound Thursday [XXX]. They just got out of a construction zone near Rolla MO. At mile marker [XXX] the engine shut down with no warning at 60 mph and all the lights on the dash came on. He had a hard time controlling the car due to the steering being very tight and the brakes were manual. They got a tow to a safe place. I drove 5 hours t... Read more
Incident date: Apr 3, 2024
My new car has severe distortion of the windshield and the tailgate glass which could make driving the car unsafe by distorting the lane markings, cars and streets, and/or by inducing dizziness. I took the car to Tesla service and was told that the issue is within specifications and that all other similar Teslas have the same glass issue and replacing the glass would not help the issue. It seems... Read more
Incident date: Apr 3, 2024
After driving this new car for about 18 miles and stopping for an errand, upon restarting an error message posted “brake system failure” do not drive faster than 43 mph and use the brake pedal to stop. Upon driving the brake pedal went nearly to the floor and had to be pumped to gain brake cylinder pressure sufficient to slow the car using extreme pedal pressure. After shutting off the vehicle... Read more
Incident date: May 7, 2024
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
DODGE
CHALLENGER
(2023) - ENGINE
May 7, 2024
Incident date: Feb 5, 2024
The engine is at 157,000 miles. I have taken it to 2 mechanics in the last few weeks that have diagnosed it with a blown head gasket. They have said this type of engine cannot be repaired and has to be replaced.
DODGE
CHALLENGER
(2023) - FUEL/PROPULSION SYSTEM
May 7, 2024
Incident date: Feb 5, 2024
Good afternoon, my Crv 2018 is having the indicated problems that indicate that the fuel pump has defects, I contacted the dealer and they made an appointment for January and when I showed up they told me that they did not have the fuel pump that they would order it and It took two weeks, they have gone 4 times and they have not resolved me. I have called more than 6 times and the response is alwa... Read more